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Tier 2 Support Jobs in California (NOW HIRING)

Prosum

Tier 2 Support Engineer

El Segundo, CA

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Santa Clarita, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

Advanced Business Innovations

Be Seen First

SUPPORT DESK - Tier II Technician

Canoga Park, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

Advanced Business Innovations

Be Seen First

SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services ...

Viasat, Inc.

Service Delivery Tier 2 Rep

Carlsbad, CA · On-site

$78K - $117K/yr

Tier 2 Support & Case Management * Manage sensitive and complex Tier 2 HR cases requiring specialized attention, including ADA accommodation requests and endtoend offboarding support. * Serve as an ...

Viasat, Inc.

Service Delivery Tier 2 Rep

Carlsbad, CA · On-site +1

$78K - $117K/yr

Tier 2 Support & Case Management * Manage sensitive and complex Tier 2 HR cases requiring specialized attention, including ADA accommodation requests and end-to-end offboarding support. * Serve as an ...

iFlow Inc

IT Support Specialist

Palo Alto, CA · On-site

Palo Alto, CA Working hours: 8am-5pm Duration:4 Months Experience:2-4 Years Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Irvine, CA Working hours: 8am-5pm Duration:4 Months Experience:2-4 years Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software ...

Leidos

Tier 2 Technician

El Segundo, CA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

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Tier 2 Support information

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How much do tier 2 support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for tier 2 support in California is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a Tier 2 Support?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in Tier 2 Support?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What are popular job titles related to Tier 2 Support jobs in California?

For Tier 2 Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Tier 2 Support jobs in California look for?

The top searched job categories for Tier 2 Support jobs in California are:

What cities in California are hiring for Tier 2 Support jobs?

Cities in California with the most Tier 2 Support job openings:

Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,470 per year, or $25.7 per hour.

Tier 2 Support Engineer

Prosum

El Segundo, CA

Contractor

Re-posted 23 days ago

Job description

Job Description

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will:

  • Configure and support internal and/or external systems
  • Maintain all systems, applications, security and network configurations
  • Troubleshoot network performance issues
  • Recommends upgrades, patches, and new applications and equipment
  • Provides technical support and guidance to users and ensures the highest level of customer satisfaction.
  • Manage client expectations effectively and communicate both verbal and written on tasks working on.
  • Resolve complex problems and multitask technical issues
  • Proactively soliciting feedback from managers, project managers, coworkers, sales account managers, and clients to monitor quality and professionally address concerns.

Apart from these, here are additional duties and responsibilities for the role:

  • Travel to client sites located throughout LA, San Bernardino and Orange Counties
  • Provide technical escalation support to lower level consultants and after hours' escalation support per client
  • Respond to and log support calls / tickets within primary ticketing system
  • Disciplined to follow Prosum and client procedures
  • Consistently adhere to Prosum policies and procedures. 
  • Timely and accurate submission of verbal and written status reports
  • Identifies new sales opportunities at existing clients
  • Provides technical guidance and mentoring to more junior team members for career development.
  • Other tasks as assigned

Preferred Attributes/Qualities for the Role:

  • Familiar with standard desktop and server application and backup software
  • Ability to escalate when appropriate
  • Ability to prioritize tasks
  • Ability to produce comprehensive documentation of own work and present to clients. 
  • Aptitude to recommend and implement solutions
  • Ability to work in a project management/site lead capacity
  • Capacity to support and respond to multiple direct environments
  • Ability to assign and manage the completion of tasks
  • Excellent presentation and communication skills
  • Ability to maintain awareness of Infrastructure technologies, competitors, and trends. 


Qualifications

Required Skills/Experience:

  • 8 + years of related work experience
  • 4-5 years of hands on experience with the following technologies:
  • Windows Server technologies, including Server 2008
  • Active Directory
  • Exchange
  • Data Backup solutions
  • Virtualization - VMWare and/or Microsoft Hyper-V
  • Cisco switches and routers
  • Firewall and VPN administration
  • MS SQL Server Administration
  • XenApp
  • Experience and knowledge with Citrix Server is a plus
  • Experience and knowledge with Storage Administration a plus
Additional Information

All your information will be kept confidential according to EEO guidelines.

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