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Tier 2 Support Jobs in California (NOW HIRING)

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Tier 2 Support Engineer

El Segundo, CA · On-site

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...

JASINT

ITS Tier 2 Support Technician

Monterey, CA

$65K - $79K/yr

ITS Tier 2 Support Technician Location(s): Monterey, CA Hours: Regular Full-Time Salary Range: $65k/yr - $79k/yr Clearance Requirements This position requires a current and active Secret Clearance at ...

JASINT

ITS Tier 2 Support Technician

Monterey, CA

$65K - $79K/yr

ITS Tier 2 Support Technician Location(s): Monterey, CA Hours: Regular Full-Time Salary Range: $65k/yr - $79k/yr Clearance Requirements This position requires a current and active Secret Clearance at ...

Netpace

LIS Tier 2 Support

San Mateo, CA · On-site

$20.50 - $27/hr

Job Responsibilities As a member of Gilead's global LIS program team, the individual will provide system administration and support skills with an understanding of industry practices for application ...

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How much do tier 2 support jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 2 support in California is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a Tier 2 Support job?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Tier 2 Support position, and why are they important?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.
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Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in California as of May 2026, with employment types broken down into 2% As Needed, 54% Full Time, and 44% Part Time. Highlights an 97% Physical, and 3% Hybrid job distribution, with an average salary of $53,470 per year, or $25.7 per hour.

ITS Tier 2 Support Technician

Ops Tech Alliance

Monterey, CA

$50K - $63K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 22 days ago

Job description


ITS Tier 2 Support Technician
Security Clearance Required
Salary Range: $50,000 to $63,000 per year
Ops Tech Alliance (OTA) is seeking ITS Tier 2 Support Technicians to support the Defense Language Institute Foreign Language Center Washington (DLI-W) office in Crystal City, VA. This role serves as Information Management Officer (IMO) and Information Security Officer (ISO) representative, advising leadership on IT requirements and acting as liaison to the Network Enterprise Center (NEC).
This position is contingent upon contract award. 
Responsibilities
• Serve as IMO/ISO representative; advise the commander/director/chief on IM/IT planning and coordination.
• Monitor conventional and web applications and assess knowledge management needs.
• Initiate and forward Requests for Service to the NEC and act as liaison for IT equipment repair.
• Monitor common-user C4/IT baseline services; coordinate backup and archive services.
• Provide Tier 1 and Tier 2 help-desk support to end users.
• Ensure all installed IT products are vendor-supported for security patching.
Required Qualifications
• AA/AS in a related discipline from an accredited college or university, OR 3+ years of related experience in lieu of degree.
• Active IAT Level II certification (one of: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP) plus applicable CE/OS certification.
• Windows or Apple Certified Mac Technician.
• Familiarity with Ivanti Management Suite (or equivalent ITSM platform) and Microsoft SCCM.
• Active Secret clearance.
• U.S. Citizenship; ability to obtain and maintain a Common Access Card (CAC).
Desired Qualifications
• Prior experience supporting DoD or Army IT environments.
• Experience with vulnerability management and security patch coordination.
• ITIL Foundation certification.
 

Company Overview 

Ops Tech Alliance (OTA) was founded by former National Security and Special Operations professionals with over 100 years of combined experience and was formed with a singular focus: to bridge the gap between operations and technology to enable mission success.  We are a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).  

Team Member Benefits 

  • Competitive Pay
  • Paid Time Off
  • Tuition Assistance
  • Medical, Prescription, Dental & Vision Coverage
  • Life Insurance
  • Work-life Balance

Our employees have achieved incredible things working on some of the most important technology and security projects in locations around the world to safeguard national security.  We focus on hiring top talent and we want you to join our team.  


OTA is an Equal Employment Opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 

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