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Tier 2 Support Jobs in Georgia (NOW HIRING)

Allied Staffing

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Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The representative efficiently handles initial customer concerns and manages the escalation of complex cases to Tier 2 support. Responsibilities * Provide customer support via phone, live chat, and ...

Ardalyst

Cloud Administrator - Tier 2/3

Athens, GA · Hybrid

Cloud Administrator (Tier 2/3) Department: Customer Success Team Job Type: Full-Time / Athens, GA ... Support our M365 security and compliance management. * Assist in the design and delivery of ...

MAPCO Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Store Support Center Agent Reports to: Help Desk Manager Job Type: Full Time Status: Non- Exempt ... This role handles Tier 1 and select Tier 2 inquiries across three domains: Store Technology (IT), ...

Mapco Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Store Support Center Agent Reports to: Help Desk Manager Job Type: Full Time Status: Non- Exempt ... This role handles Tier 1 and select Tier 2 inquiries across three domains: Store Technology (IT), ...

D4C Dental Brands

Field Service Engineer

Atlanta, GA

This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running. What You'll ...

D4C Dental Brands

Field Service Engineer

Atlanta, GA · On-site

This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running. What You'll ...

D4C Dental Brands

Field Service Engineer

Atlanta, GA · On-site

This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running. What You'll ...

IQVIA

Product Support Technical Advisor II

Marietta, GA · Hybrid

$57K - $142K/yr

We are seeking Product Support Technical Advisor II to join IQVIA Laboratories at Marietta, GA ... Provide Tier-3 support for complex, business-critical incidents across production and non ...

IQVIA

Product Support Technical Advisor II

Marietta, GA · Hybrid

$57K - $142K/yr

We are seeking Product Support Technical Advisor II to join IQVIA Laboratories at Marietta, GA ... Provide Tier-3 support for complex, business-critical incidents across production and non ...

Inserso

Network Support Technician

Lumpkin, GA · On-site

This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software ...

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Tier 2 Support information

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$12

$21

$37

How much do tier 2 support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for tier 2 support in Georgia is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.94 per hour, depending on experience, location, and employer.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What are the key skills and qualifications needed to thrive in Tier 2 Support?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What is a Tier 2 Support?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What are the most commonly searched types of Tier 2 Support jobs in Georgia?

The most popular types of Tier 2 Support jobs in Georgia are:

What are popular job titles related to Tier 2 Support jobs in Georgia?

For Tier 2 Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Tier 2 Support jobs in Georgia look for?

The top searched job categories for Tier 2 Support jobs in Georgia are:

What cities in Georgia are hiring for Tier 2 Support jobs?

Cities in Georgia with the most Tier 2 Support job openings:

Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,748 per year, or $22 per hour.

Tier 1 Customer Service

Allied Staffing

Atlanta, GA • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate support for technical issues, general inquiries, and product information. Working within a team of 11-20 members, this position utilizes helpdesk ticketing systems, live chat platforms, CRM software, and phone systems to ensure an excellent customer experience. The representative efficiently handles initial customer concerns and manages the escalation of complex cases to Tier 2 support.

Responsibilities

  • Provide customer support via phone, live chat, and ticketing systems
  • Resolve technical and general inquiries efficiently
  • Accurately enter data and maintain documentation of all interactions
  • Apply strong product knowledge to assist customers effectively
  • Manage escalation of complex cases to Tier 2 support
  • Collect and communicate customer feedback for service improvement
  • Collaborate within the team to achieve service goals
  • Use ticketing systems and CRM software to track customer issues

Preferred Qualifications

  • 2+ years of experience in customer service
  • Associate degree in Business or related field
  • Proficiency with CRM software and helpdesk platforms
  • Strong communication and active listening skills
  • Excellent problem-solving and conflict resolution abilities
  • Effective time management and multitasking capabilities
  • Empathy and customer-focused mindset