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Remote Help Desk Tier 2 Jobs in Georgia (NOW HIRING)

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

... help build a mature Tier 1, Tier 2, and Tier 3 support model. This position offers a clear path for ... Support a fully remote workforce through ticketing systems, messaging platforms, and video support ...

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Key Responsibilities 1. Help Desk & Hardware Support * Serve as the primary point of contact for ... 2. POS & Zenoti Support * Troubleshoot day-to-day issues with point-of-sale hardware and software ...

Sangoma

IT End User Support Manager - Remote US

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

... brief, 2-sentence response at the very top of your resume or cover letter answering this exact ... What is your preferred ITIL framework metric for measuring help desk efficiency beyond simple ...

Black & Veatch

Nuclear Sr Client Account Manager

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Drive new business growth and maintain relationships with focus on Tier 2 and Tier 3 ... Certifications Work Environment/Physical Demands Office/Remote. Travel and various work ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

  • Medical

  • Retirement

  • PTO

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic ... Serve as a backup to the IT Help Desk, providing on-site support as needed * Participate in a 24/7 ...

Sharecare

Lead Customer Service Rep

Atlanta, GA · Remote

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

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All JobsHelp Desk Tier 2 JobsRemote Help Desk Tier 2 JobsRemote Help Desk Tier 2 Jobs in Georgia

Remote Help Desk Tier 2 information

What is a remote help desk tier 2?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk tier 2?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by remote help desk tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What are the most commonly searched types of Help Desk Tier 2 jobs in Georgia?

The most popular types of Help Desk Tier 2 jobs in Georgia are:

What are popular job titles related to Remote Help Desk Tier 2 jobs in Georgia?

For Remote Help Desk Tier 2 jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Tier 2 jobs in Georgia look for?

The top searched job categories for Remote Help Desk Tier 2 jobs in Georgia are:

What cities in Georgia are hiring for Remote Help Desk Tier 2 jobs?

Cities in Georgia with the most Remote Help Desk Tier 2 job openings:

Remote Help Desk Tier 2 jobs near you

Help Desk Analyst 2 - Atlanta, GA

STI

Atlanta, GA • On-site, Remote

$19.75 - $27/hr

Full-time

Re-posted 18 hours ago

Job description

Help Desk Analyst 2
Atlanta, GA/REMOTE
1 year Contract
Description:
The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States

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