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Msp Helpdesk Software Jobs in Georgia (NOW HIRING)

EyeQ Monitoring

IT Support Administrator

Atlanta, GA · On-site

We're looking for an IT Support Administrator to help keep our technology running smoothly across ... Provide Tier 1 technical support for hardware, software, and connectivity issues * Manage ...

Rev.io

VP of Marketing

Atlanta, GA · On-site

$180 - $280/hr

Help clients grow revenue efficiently. * Our Vision: To be the world's best billing and back-office ... Proven success leading marketing for a SaaS, software, technology, telecom, MSP, managed services ...

Rev.io

VP of Marketing

Atlanta, GA · On-site

Help clients grow revenue efficiently. * Our Vision : To be the world's best billing and back ... Proven success leading marketing for a SaaS, software, technology, telecom, MSP, managed services ...

Rev.io

VP of Marketing

Atlanta, GA · On-site

Help clients grow revenue efficiently. * Our Vision : To be the world's best billing and back ... Proven success leading marketing for a SaaS, software, technology, telecom, MSP, managed services ...

Milner

IT SALES EXECUTIVE

Norcross, GA · On-site

Peachtree Corners, GA Date: 08/14/2026 For decades, Milner has committed to helping organizations ... Managed Services (MSP), IT Hardware, Product-Based Work, Cloud, SaaS, and Cybersecurity. You will ...

Milner Technologies Inc

IT SALES EXECUTIVE

Norcross, GA · On-site

Peachtree Corners, GA Date: 08/14/2026 For decades, Milner has committed to helping organizations ... Managed Services (MSP), IT Hardware, Product-Based Work, Cloud, SaaS, and Cybersecurity. You will ...

Milner

IT SALES EXECUTIVE

Peachtree Corners, GA · On-site

Peachtree Corners, GA Date: 08/14/2026 For decades, Milner has committed to helping organizations ... Managed Services (MSP), IT Hardware, Product-Based Work, Cloud, SaaS, and Cybersecurity. You will ...

aldridgepite

Foreclosure Paralegal

Atlanta, GA · On-site

MSP (Mortgage Servicing System) : Thoroughly review and confirm the data within the MSP system to ... Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the ...

ExtensisHR

Senior Support Engineer

Atlanta, GA

Montra is an Atlanta-based managed IT services provider (MSP) built for how companies work today ... Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

$90 - $130/hr

Who We Are Montra is an Atlanta-based managed IT services provider (MSP) built for how companies ... Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who We Are Montra is an Atlanta-based managed IT services provider (MSP) built for how companies ... Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS ...

Montra

Senior Support Engineer

Atlanta, GA

Who We Are Montra is an Atlanta-based managed IT services provider (MSP) built for how companies ... Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS ...

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Msp Helpdesk Software information

What is the difference between Msp Helpdesk Software vs Help Desk Technician?

FeatureMsp Helpdesk SoftwareHelp Desk Technician
Primary RoleProvides software solutions for managing IT supportProvides technical support to end-users
Required SkillsKnowledge of IT management tools, software troubleshootingCustomer service, technical troubleshooting skills
Work EnvironmentTypically office-based, using software toolsHelp desk or support center, interacting with users
CertificationsITIL, CompTIA, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst

While Msp Helpdesk Software focuses on providing tools for managing IT support operations, Help Desk Technicians are the professionals who deliver technical support to users. The software enhances the technician's efficiency, but the technician is the role executing support tasks. Both are essential in IT support environments, with the software serving as a tool to streamline workflows.

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For Msp Helpdesk Software jobs in Georgia, the most frequently searched job titles are:

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Msp Helpdesk Software jobs near you

Helpdesk Engineer - Level II

Century Solutions Group

Tyrone, GA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

About Us
Century Solutions Group, Inc. is a leading IT services provider headquartered in Tyrone, GA, with an additional office near The Battery in Atlanta. We specialize in delivering customized technology solutions that help our clients operate more efficiently and securely.
We offer a collaborative, growth-oriented environment where team members are empowered to develop their skills, take ownership of their work, and make a meaningful impact.
Note: This is a fully onsite role based in Tyrone, GA.
Role Overview
As a Help Desk II Technician, you will play a key role in delivering high-quality technical support to our clients. You'll be responsible for troubleshooting issues, managing service requests, and ensuring the reliability and security of client systems.
This role is ideal for a client-focused IT professional who thrives in a fast-paced environment, enjoys problem-solving, and values strong documentation and process discipline.
Ideal Candidate
The ideal candidate is a proactive, service-oriented IT professional who:
- Takes ownership of issues and follows them through to resolution
- Communicates clearly and confidently with both technical and non-technical users
- Thrives in a fast-paced MSP environment and can manage multiple priorities
- Is detail-oriented and values thorough documentation
- Enjoys learning new technologies and continuously improving their skillset
- Works well independently while contributing positively to a team
Key Responsibilities
Deliver responsive, professional technical support to clients across various environments
  • Troubleshoot hardware, software, and network issues (remote and onsite)
  • Manage and prioritize service tickets, ensuring timely resolution and proper escalation
  • Maintain accurate and detailed documentation in ConnectWise and IT Glue
  • Document system configurations, incidents, and resolutions clearly and thoroughly
  • Communicate effectively with clients via phone, email, and Microsoft Teams
  • Participate in an after-hours, on-call rotation
  • Perform system analysis to identify technical requirements and solutions
  • Track time and maintain accurate service records
  • Stay current with emerging technologies, tools, and industry best practices

Required Qualifications
- High school diploma or equivalent (degree preferred)
- 3+ years IT support experience
- Microsoft 365 or Azure Fundamentals certification
- Strong communication and customer service skills
- Ability to manage priorities under
Technical Experience
- Active Directory (on-prem & Azure AD)
- Microsoft 365 administration and support
- Networking fundamentals(DHCP, DNS, IP addressing, switches, firewalls)
- Remote access tools(VPN, Remote Desktop, RD Gateway, TruGrid)
- Virtualization(Hyper-V, VMware/ESXi)
Preferred:
- Cisco Meraki
- AnyConnect VPN
- Todyl SGN
- ConnectWise PSA or equivalent
Compensation & Benefits
Salary: $55,000 - $65,000
- Health, dental, vision
- 401(k) with match
- PTO and holidays
- Training opportunities
Why Join Us?
  • At Century Solutions Group, we value innovation, collaboration, and a commitment to excellence. As Helpdesk Engineer, you will play a critical role in shaping the future of our partner ecosystem and driving success in a dynamic IT landscape. Join us to be part of a team that is passionate about technology and dedicated to client satisfaction.

Apply