ZipRecruiter

Log In

1

Msp Helpdesk Software Jobs in Georgia (NOW HIRING)

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

Advanced knowledge of IT Applications, Software & Hardware * The ability to speak both Geek and ... Experience working either on a Help desk or for a Managed Service Provider (MSP) / IT Support ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

Advanced knowledge of IT Applications, Software & Hardware * The ability to speak both Geek and ... Experience working either on a Help desk or for a Managed Service Provider (MSP) / IT Support ...

Rev.io

VP of Marketing

Atlanta, GA · On-site

Help clients grow revenue efficiently. * Our Vision : To be the world's best billing and back ... Proven success leading marketing for a SaaS, software, technology, telecom, MSP, managed services ...

Rev.io

VP of Marketing

Atlanta, GA · On-site

Help clients grow revenue efficiently. * Our Vision : To be the world's best billing and back ... Proven success leading marketing for a SaaS, software, technology, telecom, MSP, managed services ...

Cortavo

Systems Engineer I

Atlanta, GA · On-site

Following MSP standards for ticket management, communication, security, and documentation. * Mentor ... Knowledge of help desk ticketing systems (Halo) or similar. * Strong written and verbal ...

Rev.io

Account Manager

Atlanta, GA · On-site

To help clients grow revenue efficiently. Our Vision: To be the best billing & back-office software ... Knowledge of the MSP and Telecommunications markets preferred. * Experience with ChurnZero or other ...

New

aldridgepite

Foreclosure Paralegal

Atlanta, GA

MSP (Mortgage Servicing System) : Thoroughly review and confirm the data within the MSP system to ... Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the ...

Aldridge Pite LLP

Foreclosure Paralegal

Atlanta, GA · On-site

MSP (Mortgage Servicing System) : Thoroughly review and confirm the data within the MSP system to ... Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the ...

MIS Solutions

Part Time Bookkeeper

Suwanee, GA · On-site

$20 - $23.50/hr

Ability to use accounting software to record and analyze financial data. Experience working with ... help our clients streamline their IT operations, improve efficiency, and drive business growth.

next page

Showing results 1-20

All JobsMsp Helpdesk Software JobsMsp Helpdesk Software Jobs in Georgia

Msp Helpdesk Software information

What is the difference between Msp Helpdesk Software vs Help Desk Technician?

FeatureMsp Helpdesk SoftwareHelp Desk Technician
Primary RoleProvides software solutions for managing IT supportProvides technical support to end-users
Required SkillsKnowledge of IT management tools, software troubleshootingCustomer service, technical troubleshooting skills
Work EnvironmentTypically office-based, using software toolsHelp desk or support center, interacting with users
CertificationsITIL, CompTIA, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst

While Msp Helpdesk Software focuses on providing tools for managing IT support operations, Help Desk Technicians are the professionals who deliver technical support to users. The software enhances the technician's efficiency, but the technician is the role executing support tasks. Both are essential in IT support environments, with the software serving as a tool to streamline workflows.

What are popular job titles related to Msp Helpdesk Software jobs in Georgia? For Msp Helpdesk Software jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Msp Helpdesk Software jobs in Georgia look for? The top searched job categories for Msp Helpdesk Software jobs in Georgia are:
Msp Helpdesk Software jobs near you

Helpdesk Engineer - Level II

Century Solutions Group

Tyrone, GA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

About Us
Century Solutions Group, Inc. is a leading IT services provider headquartered in Tyrone, GA, with an additional office near The Battery in Atlanta. We specialize in delivering customized technology solutions that help our clients operate more efficiently and securely.
We offer a collaborative, growth-oriented environment where team members are empowered to develop their skills, take ownership of their work, and make a meaningful impact.
Note: This is a fully onsite role based in Tyrone, GA.
Role Overview
As a Help Desk II Technician, you will play a key role in delivering high-quality technical support to our clients. You'll be responsible for troubleshooting issues, managing service requests, and ensuring the reliability and security of client systems.
This role is ideal for a client-focused IT professional who thrives in a fast-paced environment, enjoys problem-solving, and values strong documentation and process discipline.
Ideal Candidate
The ideal candidate is a proactive, service-oriented IT professional who:
- Takes ownership of issues and follows them through to resolution
- Communicates clearly and confidently with both technical and non-technical users
- Thrives in a fast-paced MSP environment and can manage multiple priorities
- Is detail-oriented and values thorough documentation
- Enjoys learning new technologies and continuously improving their skillset
- Works well independently while contributing positively to a team
Key Responsibilities
Deliver responsive, professional technical support to clients across various environments
  • Troubleshoot hardware, software, and network issues (remote and onsite)
  • Manage and prioritize service tickets, ensuring timely resolution and proper escalation
  • Maintain accurate and detailed documentation in ConnectWise and IT Glue
  • Document system configurations, incidents, and resolutions clearly and thoroughly
  • Communicate effectively with clients via phone, email, and Microsoft Teams
  • Participate in an after-hours, on-call rotation
  • Perform system analysis to identify technical requirements and solutions
  • Track time and maintain accurate service records
  • Stay current with emerging technologies, tools, and industry best practices

Required Qualifications
- High school diploma or equivalent (degree preferred)
- 3+ years IT support experience
- Microsoft 365 or Azure Fundamentals certification
- Strong communication and customer service skills
- Ability to manage priorities under
Technical Experience
- Active Directory (on-prem & Azure AD)
- Microsoft 365 administration and support
- Networking fundamentals(DHCP, DNS, IP addressing, switches, firewalls)
- Remote access tools(VPN, Remote Desktop, RD Gateway, TruGrid)
- Virtualization(Hyper-V, VMware/ESXi)
Preferred:
- Cisco Meraki
- AnyConnect VPN
- Todyl SGN
- ConnectWise PSA or equivalent
Compensation & Benefits
Salary: $55,000 - $65,000
- Health, dental, vision
- 401(k) with match
- PTO and holidays
- Training opportunities
Why Join Us?
  • At Century Solutions Group, we value innovation, collaboration, and a commitment to excellence. As Helpdesk Engineer, you will play a critical role in shaping the future of our partner ecosystem and driving success in a dynamic IT landscape. Join us to be part of a team that is passionate about technology and dedicated to client satisfaction.

Apply