Beachwood, OH · On-site
$55K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Respond to client requests via phone, email, or in-person for help with hardware, software ...
Quick apply
Beachwood, OH · On-site
$55K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Respond to client requests via phone, email, or in-person for help with hardware, software ...
Beachwood, OH · On-site
$55K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Respond to client requests via phone, email, or in-person for help with hardware, software ...
Quick apply
Beachwood, OH · On-site
$55K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Respond to client requests via phone, email, or in-person for help with hardware, software ...
Beachwood, OH · On-site
$55K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Respond to client requests via phone, email, or in-person for help with hardware, software ...
Quick apply
Beachwood, OH · On-site
$55K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Respond to client requests via phone, email, or in-person for help with hardware, software ...
Beachwood, OH · On-site
$55K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Respond to client requests via phone, email, or in-person for help with hardware, software ...
Quick apply
Beachwood, OH · On-site
$55K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Respond to client requests via phone, email, or in-person for help with hardware, software ...
... software management for local small and medium-sized businesses. Their engineers offer peace of ... They are currently in need of an IT Help Desk Support Technician (Level 2) , with previous MSP ...
Quick apply
... software management for local small and medium-sized businesses. Their engineers offer peace of ... They are currently in need of an IT Help Desk Support Technician (Level 2) , with previous MSP ...
... software management for local small and medium-sized businesses. Their engineers offer peace of ... They are currently in need of an IT Help Desk Support Technician (Level 2) , with previous MSP ...
Quick apply
... software management for local small and medium-sized businesses. Their engineers offer peace of ... They are currently in need of an IT Help Desk Support Technician (Level 2) , with previous MSP ...
Plano, TX · On-site
$19.25 - $25.75/hr
... MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides ... Troubleshoot software, hardware, and network issues, and document these issues and resolutions in ...
Plano, TX · On-site
$19.25 - $25.75/hr
... MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides ... Troubleshoot software, hardware, and network issues, and document these issues and resolutions in ...
$19.25 - $25.75/hr
... MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides ... Troubleshoot software, hardware, and network issues, and document these issues and resolutions in ...
$19.25 - $25.75/hr
... MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides ... Troubleshoot software, hardware, and network issues, and document these issues and resolutions in ...
Plano, TX · On-site
$19.25 - $25.75/hr
... MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides ... Troubleshoot software, hardware, and network issues, and document these issues and resolutions in ...
Quick apply
Plano, TX · On-site
$19.25 - $25.75/hr
... MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides ... Troubleshoot software, hardware, and network issues, and document these issues and resolutions in ...
$15 - $17/hr
Strong troubleshooting ability across hardware, software, and basic networking * Working knowledge ... Experience working in an MSP environment strongly preferred Required Certifications (Required ...
Quick apply
$15 - $17/hr
Strong troubleshooting ability across hardware, software, and basic networking * Working knowledge ... Experience working in an MSP environment strongly preferred Required Certifications (Required ...
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Grand Blanc, MI · On-site
$35K - $45K/yr
Mid-morning, a user reports a software issue. Quick diagnosis, remote in, reinstall, verify, done ... Any prior MSP or helpdesk experience supporting multiple clients or environments. * The ability to ...
Quick apply
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Grand Blanc, MI · On-site
$35K - $45K/yr
Mid-morning, a user reports a software issue. Quick diagnosis, remote in, reinstall, verify, done ... Any prior MSP or helpdesk experience supporting multiple clients or environments. * The ability to ...
Be Seen First
Grand Blanc, MI · On-site
$35K - $45K/yr
Mid-morning, a user reports a software issue. Quick diagnosis, remote in, reinstall, verify, done ... Any prior MSP or helpdesk experience supporting multiple clients or environments. * The ability to ...
Quick apply
Be Seen First
Grand Blanc, MI · On-site
$35K - $45K/yr
Mid-morning, a user reports a software issue. Quick diagnosis, remote in, reinstall, verify, done ... Any prior MSP or helpdesk experience supporting multiple clients or environments. * The ability to ...
Woburn, MA · On-site
$70K - $75K/yr
We are seeking a detail-oriented and quality-focused individual to join our team as an MSP ... software for full end-to-end management of insurance and reinsurance business, helping companies ...
Woburn, MA · On-site
$70K - $75K/yr
We are seeking a detail-oriented and quality-focused individual to join our team as an MSP ... software for full end-to-end management of insurance and reinsurance business, helping companies ...
$20.50 - $27.75/hr
Msp Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for ... Troubleshoot hardware, software, and peripheral issues * Manage user accounts, permissions, and ...
$20.50 - $27.75/hr
Msp Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for ... Troubleshoot hardware, software, and peripheral issues * Manage user accounts, permissions, and ...
Eden Prairie, MN · On-site +1
At Arctic Wolf, you won't just watch the cybersecurity industry evolve - you'll help lead the ... Proficiency in CRM software (SFDC) and other tools commonly used in account management. On-Camera ...
Eden Prairie, MN · On-site +1
At Arctic Wolf, you won't just watch the cybersecurity industry evolve - you'll help lead the ... Proficiency in CRM software (SFDC) and other tools commonly used in account management. On-Camera ...
Eden Prairie, MN · On-site
At Arctic Wolf, you won't just watch the cybersecurity industry evolve - you'll help lead the ... Proficiency in CRM software (SFDC) and other tools commonly used in account management. On-Camera ...
Eden Prairie, MN · On-site
At Arctic Wolf, you won't just watch the cybersecurity industry evolve - you'll help lead the ... Proficiency in CRM software (SFDC) and other tools commonly used in account management. On-Camera ...
Cherry Hill, NJ · On-site
$45K - $60K/yr
Help Desk Level 2 Technician (MSP) - With Level 3 Exposure Location: Onsite Job Type: Full-Time ... Software: Advanced crash diagnostics, installation/uninstallation issues, advanced error resolution ...
Quick apply
Cherry Hill, NJ · On-site
$45K - $60K/yr
Help Desk Level 2 Technician (MSP) - With Level 3 Exposure Location: Onsite Job Type: Full-Time ... Software: Advanced crash diagnostics, installation/uninstallation issues, advanced error resolution ...
Cherry Hill, NJ · On-site
$45K - $60K/yr
Help Desk Level 2 Technician (MSP) - With Level 3 Exposure Location: Onsite Job Type: Full-Time ... Software: Advanced crash diagnostics, installation/uninstallation issues, advanced error resolution ...
Quick apply
Cherry Hill, NJ · On-site
$45K - $60K/yr
Help Desk Level 2 Technician (MSP) - With Level 3 Exposure Location: Onsite Job Type: Full-Time ... Software: Advanced crash diagnostics, installation/uninstallation issues, advanced error resolution ...
$70K - $80K/yr
... software. Duties & Responsibilities * End-User assistance * Point person with Windows Desktop ... Helpdesk Representative; IT Service Desk; IT user support * Remote Management & Monitor (RMM ...
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$70K - $80K/yr
... software. Duties & Responsibilities * End-User assistance * Point person with Windows Desktop ... Helpdesk Representative; IT Service Desk; IT user support * Remote Management & Monitor (RMM ...
$45K - $60K/yr
Help Desk Level 2 Technician (MSP) With Level 3 Exposure Location: Onsite Job Type: Full-Time About ... Software: Advanced crash diagnostics, installation/uninstallation issues, advanced error resolution ...
Quick apply
$45K - $60K/yr
Help Desk Level 2 Technician (MSP) With Level 3 Exposure Location: Onsite Job Type: Full-Time About ... Software: Advanced crash diagnostics, installation/uninstallation issues, advanced error resolution ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
| Feature | Msp Helpdesk Software | Help Desk Technician |
|---|---|---|
| Primary Role | Provides software solutions for managing IT support | Provides technical support to end-users |
| Required Skills | Knowledge of IT management tools, software troubleshooting | Customer service, technical troubleshooting skills |
| Work Environment | Typically office-based, using software tools | Help desk or support center, interacting with users |
| Certifications | ITIL, CompTIA, vendor-specific certifications | CompTIA A+, HDI Support Center Analyst |
While Msp Helpdesk Software focuses on providing tools for managing IT support operations, Help Desk Technicians are the professionals who deliver technical support to users. The software enhances the technician's efficiency, but the technician is the role executing support tasks. Both are essential in IT support environments, with the software serving as a tool to streamline workflows.
$55K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 21 days ago
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.
The Role:
Join our team as an MSP Helpdesk Technician, where you’ll be the first point of support for our clients. In this role, you’ll provide onsite service, assist with service team projects, cover support tickets, and occasionally help with larger projects.
We’re looking for someone who is career-driven, eager to grow their skills, and motivated to become a Subject Matter Expert in the future. If you’re passionate about IT and want to make an impact for both our clients and community, we’d love to hear from you.
Responsibilities:
Respond to client requests via phone, email, or in-person for help with hardware, software, networking, servers, and related technologies.
Handle common IT tasks such as password resets and new user setups.
Support business applications (e.g., ERP, email).
Troubleshoot issues with Windows, Microsoft Office, networks, VoIP, internet, and peripherals (printers, scanners, etc.).
Assist with backups, antivirus, web filtering, and spam filtering.
Provide end-user training for frequent support needs.
Travel to client sites when on-site support is required.
Qualifications:
2+ years of IT support experience
Familiar with M365 administration, backup tools, and VoIP systems
Experience with computer setup and imaging
Basic knowledge of IT systems, networks, and software (Microsoft 365, Active Directory, Windows, macOS, Linux)
Associate’s or Technical degree in IT (Bachelor’s degree preferred)
HR Information:
$55k annually, depending on experience
Medical, Dental, Vision benefits
Life and Disability Insurance
401K with up to 4% match
Paid Vacation and Personal Time Off
Fuel Stipend for local travel
Professional Development Training Program
Full-time, in Office (8:30 AM to 5:30 PM, M-F)
