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Msp Helpdesk Software Jobs (NOW HIRING)

ACTS360

MSP Help Desk Technician II

Plant City, FL · On-site

$50K/yr

MSP Help Desk Technician 2 Department: Operations / Help Desk Services Reports To: Service Desk ... of software, hardware, and network systems, as well as top-notch customer service. To be great at ...

Makios Technology

Helpdesk Technician (MSP)

El Paso, TX · On-site

$15 - $17/hr

Strong troubleshooting ability across hardware, software, and basic networking * Working knowledge ... Experience working in an MSP environment strongly preferred Required Certifications (Required ...

Intelligent Network & Communication Systems

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MSP Helpdesk Technician -- Tier 1 - IT Support / Career Starter Role

Grand Blanc, MI · On-site

$35K - $45K/yr

Mid-morning, a user reports a software issue. Quick diagnosis, remote in, reinstall, verify, done ... Any prior MSP or helpdesk experience supporting multiple clients or environments. * The ability to ...

Intelligent Network & Communication Systems

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MSP Helpdesk Technician -- Tier 1 - IT Support / Career Starter Role

Grand Blanc, MI · On-site

$35K - $45K/yr

Mid-morning, a user reports a software issue. Quick diagnosis, remote in, reinstall, verify, done ... Any prior MSP or helpdesk experience supporting multiple clients or environments. * The ability to ...

Spearmint Energy

Corporate IT Administrator

Miami, FL · On-site

Infrastructure, helpdesk, and Microsoft 365 tenant administration are outsourced to an established ... Administer Spearmint's corporate software portfolio, including Microsoft 365 licensing (via MSP ...

Spearmint Energy

Corporate IT Administrator

Miami, FL · On-site +1

Infrastructure, helpdesk, and Microsoft 365 tenant administration are outsourced to an established ... Administer Spearmint's corporate software portfolio, including Microsoft 365 licensing (via MSP ...

Bluewater Media

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Level 1 Technical Support Specialist

Clearwater, FL · On-site

$45K - $50K/yr

... software, or various technical products and services. Your primary objective will be to ... Help Desk: * * Be the point person for day-to-day contact with our MSP helpdesk: * Work with them ...

Ascend Learning

Director MSP Service Delivery

Gilbert, AZ · On-site

$205K/yr

We're always looking for talented, passionate professionals to join us in our mission to help ... Drive software license optimization and asset management across the enterprise. * Establish ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Msp Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for ... Troubleshoot hardware, software, and peripheral issues * Manage user accounts, permissions, and ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Troubleshoot hardware, software, and peripheral issues * Manage user accounts, permissions, and ...

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Troubleshoot hardware, software, and peripheral issues * Manage user accounts, permissions, and ...

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Msp Helpdesk Software information

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How much do msp helpdesk software jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for msp helpdesk software in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Msp Helpdesk Software vs Help Desk Technician?

FeatureMsp Helpdesk SoftwareHelp Desk Technician
Primary RoleProvides software solutions for managing IT supportProvides technical support to end-users
Required SkillsKnowledge of IT management tools, software troubleshootingCustomer service, technical troubleshooting skills
Work EnvironmentTypically office-based, using software toolsHelp desk or support center, interacting with users
CertificationsITIL, CompTIA, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst

While Msp Helpdesk Software focuses on providing tools for managing IT support operations, Help Desk Technicians are the professionals who deliver technical support to users. The software enhances the technician's efficiency, but the technician is the role executing support tasks. Both are essential in IT support environments, with the software serving as a tool to streamline workflows.

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Msp Helpdesk Software jobs near you
Infographic showing various Msp Helpdesk Software job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

MSP Help Desk Technician II

ACTS360

Plant City, FL • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Title: MSP Help Desk Technician 2
Department: Operations / Help Desk Services
Reports To: Service Desk Coordinator
Job Type: Permanent, full-time position
Job Location: Plant City, FL with opportunities for hybrid work policy
Pay Details: Starting at $50,000.00 plus bonuses for certificate completion
ACTS360 is looking for a dedicated MSP Help Desk Technician II to join our team. In this intermediate-level position, you will be the second level of technical assistance to our valued clients. You will provide advanced support for all relevant technologies to include a wide variety of software, hardware, and network systems, as well as top-notch customer service.
To be great at this role, you must be willing to pursue and pass intermediate level IT certificates such as the Microsoft Azure Administrator Associate, Google Professional Chrome Enterprise Administrator, WatchGuard Network Security Essentials, or Cisco Certified Network Associate.
Please Note: This is an active and ongoing job opening. We are continuously seeking talented individuals to join our team. The duration this posting has been open does not reflect the urgency or importance of the position. We encourage all qualified candidates to apply, regardless of the posting date.
Responsibilities
  • Active participation in the Help Desk 2 phone queue
  • Provide second-level contact to end users in a clear and professional manner
  • Receive and address escalated tickets from Help Desk Technician 1s
  • Participate in project activities
  • Identify and redirect urgent tickets to the appropriate resources
  • Work through assigned tickets and enter appropriate time entries
  • Troubleshoot and resolve end user or infrastructure technical issues
  • Demonstrate advanced knowledge of workstation and servers
  • Demonstrate advanced knowledge of networks and network equipment
  • Demonstrate advanced knowledge of application and Cloud-based services
  • Follow up with customers and see problems through to resolution
  • Ensure proper recording, documentation, and closure of ticket information
  • Maintain awareness of ongoing issues and be proactive in customer notification
  • Recommend modifications or improvements to client environments
  • Preserve and grow your knowledge of Help Desk procedures, products, and services
  • Onsite dispatching as needed or directed
  • Active participation in the On Call rotation

Requirements
  • Strong written and verbal communication skills.
  • Basic understanding of computer systems, networks, and troubleshooting techniques.
  • Ability to work independently and as part of a team.
  • Customer-oriented mindset with a passion for helping others.
  • Ability to lift and install IT equipment.
  • Must be authorized to work in the United States.
  • In-office or on-site presence during regular business hours (Monday - Friday, 8 AM - 5 PM)

Preferred Qualifications
  • Experience working in an MSP environment
  • Working knowledge of ConnectWise Manage PSA
  • Working knowledge of NinjaRMM
  • Familiarity with Microsoft ecosystems including Windows OS, Windows Domain, Office Suite, and Office 365
  • Familiarity with WatchGuard, Cisco Meraki, and Ubiquiti Unifi networks and network devices
  • Completion of relevant certifications such as CompTIA, Microsoft Certified, or similar

Please Note: Applicants may be required to undergo a reference and background verification check as part of the interview or onboarding process.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA) and Matching
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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