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Msp Helpdesk Software Jobs in Dallas, TX (NOW HIRING)

eTeki

Software Engineer (SiteFinity Must)

Plano, TX

Amzur's Global Staff Augmentation Services can help fill your short- or long-term skill gaps so you ... From Staff Augmentation, SOW's to MSP/VMS, Amzur's talent acquisition team provides meticulous ...

eTeki

Software Engineer (SiteFinity Must)

Plano, TX · On-site

Amzur's Global Staff Augmentation Services can help fill your short- or long-term skill gaps so you ... From Staff Augmentation, SOW's to MSP/VMS, Amzur's talent acquisition team provides meticulous ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Dallas, TX · Remote

$20 - $23/hr

Troubleshoot software and business application problems * Support printers, scanners, monitors ... You'll join a small, growing MSP that values quality, accountability, efficiency, and continuous ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The ... Troubleshoot and resolve hardware, software, and network-related issues on primarily Windows ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The ... Troubleshoot and resolve hardware, software, and network-related issues on primarily Windows ...

Cna

Azure & Digital Workplace Service Owner

Plano, TX · On-site

And we have the leadership to help you get there.At CNA, we strive to create a culture in which ... Key Responsibilities 1. MSP Technical Guidance & Escalation Support * Serve as the primary ...

Maverick Power

Help Desk Specialist II

Garland, TX · On-site

Serve as the Tier 2 escalation point for advanced hardware, software, and network issues submitted ... Minimum of 2 years of progressive experience in an IT Helpdesk, Desktop Support, or Technical ...

Maverick Power

Help Desk Specialist II

Garland, TX · On-site

Serve as the Tier 2 escalation point for advanced hardware, software, and network issues submitted ... Minimum of 2 years of progressive experience in an IT Helpdesk, Desktop Support, or Technical ...

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All JobsMsp Helpdesk Software JobsMsp Helpdesk Software Jobs in Dallas, TX

Msp Helpdesk Software information

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How much do msp helpdesk software jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for msp helpdesk software in Dallas, TX is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.67 per hour, depending on experience, location, and employer.

What is the difference between Msp Helpdesk Software vs Help Desk Technician?

FeatureMsp Helpdesk SoftwareHelp Desk Technician
Primary RoleProvides software solutions for managing IT supportProvides technical support to end-users
Required SkillsKnowledge of IT management tools, software troubleshootingCustomer service, technical troubleshooting skills
Work EnvironmentTypically office-based, using software toolsHelp desk or support center, interacting with users
CertificationsITIL, CompTIA, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst

While Msp Helpdesk Software focuses on providing tools for managing IT support operations, Help Desk Technicians are the professionals who deliver technical support to users. The software enhances the technician's efficiency, but the technician is the role executing support tasks. Both are essential in IT support environments, with the software serving as a tool to streamline workflows.

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For Msp Helpdesk Software jobs in Dallas, TX, the most frequently searched job titles are:

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The top searched job categories for Msp Helpdesk Software jobs in Dallas, TX are:

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Cities near Dallas, TX with the most Msp Helpdesk Software job openings:

Msp Helpdesk Software jobs near you
Infographic showing various Msp Helpdesk Software job openings in Dallas, TX as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $47,635 per year, or $22.9 per hour.

MSP Help Desk/Service Desk Support - L2

Axxys Technologies, Inc.

Plano, TX • On-site

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.
Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.
Responsibilities
  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements
  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

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