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Msp Helpdesk Software Jobs (NOW HIRING)

Next Step Systems

Project Engineer, MSP

Nashville, TN · On-site

... software, standard office applications and ISPs. - Follow established best practices, including ... We help companies that are looking to hire Project Engineers for jobs in Nashville, Tennessee and ...

Next Step Systems

Project Engineer, MSP

Ann Arbor, MI · On-site

... software, standard office applications and ISPs. - Follow established best practices, including ... We help companies that are looking to hire Project Engineers for jobs in Ann Arbor, Michigan and in ...

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Msp Helpdesk Software information

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$23

$33

How much do msp helpdesk software jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for msp helpdesk software in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Msp Helpdesk Software vs Help Desk Technician?

FeatureMsp Helpdesk SoftwareHelp Desk Technician
Primary RoleProvides software solutions for managing IT supportProvides technical support to end-users
Required SkillsKnowledge of IT management tools, software troubleshootingCustomer service, technical troubleshooting skills
Work EnvironmentTypically office-based, using software toolsHelp desk or support center, interacting with users
CertificationsITIL, CompTIA, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst

While Msp Helpdesk Software focuses on providing tools for managing IT support operations, Help Desk Technicians are the professionals who deliver technical support to users. The software enhances the technician's efficiency, but the technician is the role executing support tasks. Both are essential in IT support environments, with the software serving as a tool to streamline workflows.

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What cities are hiring for Msp Helpdesk Software jobs? Cities with the most Msp Helpdesk Software job openings:
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Msp Helpdesk Software jobs near you
Infographic showing various Msp Helpdesk Software job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk Engineer - Level 3 (MSP)

IT Help Desk Engineer - Level 3 (MSP)

K2 Staffing

Shreveport, LA • On-site

Full-time

Re-posted 25 days ago

Job description

Summary
Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Shreveport, LA and they are in need of a IT Help Desk Engineer, who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
  • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Architect & deploy routers, switches, managed switches, and firewalls
    • Implementing and monitoring network security
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Implementing, Monitoring & Managing VoIP solutions
  • Monitors alert systems and takes appropriate actions as per guidelines.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
  • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: Shreveport, LA