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Msp Helpdesk Software Jobs (NOW HIRING)

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Troubleshoot hardware, software, and peripheral issues * Manage user accounts, permissions, and ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Troubleshoot hardware, software, and peripheral issues * Manage user accounts, permissions, and ...

Joink CTI

MSP Director

Terre Haute, IN · On-site

$120K - $145K/yr

Oversee delivery of managed services including helpdesk, cloud, infrastructure, networking, and ... Ensure proper provisioning, onboarding, and offboarding of employee hardware, software, and system ...

TSI, Inc.

MSP - Mechanical Engineer I

Shoreview, MN · On-site

$80K - $90K/yr

Do you want to help to make the world a better place? Join our team! At MSP, our vision is to ... software • 3D CAD Modeling • Office Applications Desired • Master's Degree in Mechanical ...

Joink

MSP Director

Terre Haute, IN

$120K - $145K/yr

Oversee delivery of managed services including helpdesk, cloud, infrastructure, networking, and ... Ensure proper provisioning, onboarding, and offboarding of employee hardware, software, and system ...

Joink

MSP Director

Terre Haute, IN · On-site

$120K - $145K/yr

Oversee delivery of managed services including helpdesk, cloud, infrastructure, networking, and ... Ensure proper provisioning, onboarding, and offboarding of employee hardware, software, and system ...

Sophos

Channel Account Executive - MSP

Washington, DC · Remote

$81K - $135K/yr

Together with expert advisory services, these capabilities help organizations proactively reduce ... Understanding of the software market * Affinity with marketing and lead development * Understanding ...

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Msp Helpdesk Software information

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How much do msp helpdesk software jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for msp helpdesk software in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Msp Helpdesk Software vs Help Desk Technician?

FeatureMsp Helpdesk SoftwareHelp Desk Technician
Primary RoleProvides software solutions for managing IT supportProvides technical support to end-users
Required SkillsKnowledge of IT management tools, software troubleshootingCustomer service, technical troubleshooting skills
Work EnvironmentTypically office-based, using software toolsHelp desk or support center, interacting with users
CertificationsITIL, CompTIA, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst

While Msp Helpdesk Software focuses on providing tools for managing IT support operations, Help Desk Technicians are the professionals who deliver technical support to users. The software enhances the technician's efficiency, but the technician is the role executing support tasks. Both are essential in IT support environments, with the software serving as a tool to streamline workflows.

More about Msp Helpdesk Software jobs
What cities are hiring for Msp Helpdesk Software jobs? Cities with the most Msp Helpdesk Software job openings:
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What job categories do people searching Msp Helpdesk Software jobs look for? The top searched job categories for Msp Helpdesk Software jobs are:
Msp Helpdesk Software jobs near you
Infographic showing various Msp Helpdesk Software job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
MSP Service Desk & Support

MSP Service Desk & Support

Red Cup IT, Inc.

Los Angeles, CA

$21.50 - $29/hr

Full-time

Posted 29 days ago

Job description

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary point of contact for client IT issues, ensuring incidents and service requests are resolved efficiently, professionally, and in accordance with SLAs.

The ideal candidate is customer-focused, technically competent, and comfortable supporting multiple clients, systems, and priorities in a fast-paced MSP environment.

Client Support & Service Desk Operations

  • Serve as the first point of contact for client support requests via ticketing system, phone, and email
  • Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner
  • Escalate complex issues to senior engineers or specialized teams when required
  • Document all troubleshooting steps, resolutions, and client communications in the PSA/ticketing system
  • Maintain high levels of customer satisfaction and professionalism

Technical Support

  • Support Windows and macOS workstations
  • Troubleshoot hardware, software, and peripheral issues
  • Manage user accounts, permissions, and security groups (Active Directory / Azure AD)
  • Provide Microsoft 365 support (Exchange, Teams, OneDrive, SharePoint)
  • Perform basic network troubleshooting (DNS, DHCP, VPN, Wi-Fi)
  • Support RMM tools, endpoint security, and patching systems
  • Assist with onboarding/offboarding users and device provisioning

MSP Processes & Best Practices

  • Follow ITIL-aligned incident, problem, and change management processes
  • Meet or exceed SLA and response time requirements
  • Identify recurring issues and recommend improvements
  • Participate in knowledge base creation and maintenance
  • Follow security best practices and MSP standards

Required Skills & Qualifications

  • 3+ years of IT support experience (MSP experience strongly preferred)
  • Strong knowledge of Windows OS and basic networking concepts
  • Experience with Microsoft 365 administration
  • Familiarity with ticketing/PSA systems (e.g., ConnectWise, Autotask, HaloPSA, Zendesk)
  • Experience using RMM tools (e.g., NinjaOne, Datto, N-able, ConnectWise Automate)
  • Understanding of endpoint security tools and MFA concepts

Soft Skills

  • Excellent communication and customer service skills
  • Strong troubleshooting and analytical abilities
  • Ability to manage multiple tickets and priorities simultaneously
  • Comfortable working in a fast-paced, client-facing environment
  • Professional demeanor and positive attitude

Preferred Qualifications

  • MSP experience supporting multiple clients and environments
  • ITIL Foundation certification
  • CompTIA A+, Network+, or Microsoft certifications
  • Experience with Azure AD, Intune, or basic cloud administration
  • Familiarity with VoIP systems and SaaS applications

Performance Metrics

  • SLA compliance and response times
  • Ticket resolution quality and documentation
  • Client satisfaction scores
  • Adherence to MSP processes and security standards
Employment Type: FULL_TIME

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