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Msp Helpdesk Software Jobs in Illinois (NOW HIRING)

K2 Staffing

Helpdesk Support Level II+

Oak Park, IL

$19.75 - $26.50/hr

Install antivirus software and ensure virus definitions are up to date. * Optimizing and ... Having worked in an MSP environment is a PLUS! * Minimum of 4 years hands-on experience configuring ...

htna

Service Desk Support I

Romeoville, IL

$20.50 - $27.50/hr

... software installations, and hardware repairs under guidance. * Escalate complex issues to Service Desk Support II or other IT teams as needed. * Work with the Managed Service Provider (MSP) for ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

$20.25 - $25.75/hr

Company Overview WEBIT Services, an employee-owned Managed Services Provider (MSP) based in ... The Tier 1 Technician will set up and configure workstations, and help ensure our clients ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

Company Overview WEBIT Services, an employee-owned Managed Services Provider (MSP) based in ... The Tier 1 Technician will set up and configure workstations, and help ensure our clients ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

Company Overview WEBIT Services, an employee-owned Managed Services Provider (MSP) based in ... The Tier 1 Technician will set up and configure workstations, and help ensure our clients ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

Company Overview WEBIT Services, an employee-owned Managed Services Provider (MSP) based in ... The Tier 1 Technician will set up and configure workstations, and help ensure our clients ...

HellermannTyton

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

... software installations, and hardware repairs under guidance. * Escalate complex issues to Service Desk Support II or other IT teams as needed. * Work with the Managed Service Provider (MSP) for ...

Andromeda

L1 Support Technician

Lockport, IL · On-site

$21.50 - $29.50/hr

You have hands-on IT experience through a help desk, MSP, corporate IT department, internship ... software troubleshooting * Ability to troubleshoot rather than simply follow a script * Strong ...

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Msp Helpdesk Software information

What is the difference between Msp Helpdesk Software vs Help Desk Technician?

FeatureMsp Helpdesk SoftwareHelp Desk Technician
Primary RoleProvides software solutions for managing IT supportProvides technical support to end-users
Required SkillsKnowledge of IT management tools, software troubleshootingCustomer service, technical troubleshooting skills
Work EnvironmentTypically office-based, using software toolsHelp desk or support center, interacting with users
CertificationsITIL, CompTIA, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst

While Msp Helpdesk Software focuses on providing tools for managing IT support operations, Help Desk Technicians are the professionals who deliver technical support to users. The software enhances the technician's efficiency, but the technician is the role executing support tasks. Both are essential in IT support environments, with the software serving as a tool to streamline workflows.

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For Msp Helpdesk Software jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Msp Helpdesk Software jobs in Illinois look for?

The top searched job categories for Msp Helpdesk Software jobs in Illinois are:

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Cities in Illinois with the most Msp Helpdesk Software job openings:

Msp Helpdesk Software jobs near you
Infographic showing various Msp Helpdesk Software job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Helpdesk Support Level II+

Oak Park, IL

K2 Staffing, LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about K2 Staffing, LLCexternal

$30 - $35/hr

Full-time

Re-posted 16 days ago

Job description

Summary

Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform VPN infrastructure design and administration (PTP, client-based, Encrypted,
    IPsec)
  • Monitor and manage Microsoft Windows 7/8/10 Operating Systems.
  • Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business
    Server 2003/2008/2012; Exchange Server 2003/2007/2010.
  • Work on WANs, LANs, TCP/IP, Firewalls, Routers, and
    Switches.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Install antivirus software and ensure virus definitions are up to date.
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Manage Microsoft Exchange Server
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
  • Having worked in an MSP environment is a PLUS!
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Kaseya RMM and Autotask PSA Experience a plus
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.