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Msp Helpdesk Software Jobs in Texas (NOW HIRING)

Makios Technology

Helpdesk Technician (MSP)

El Paso, TX

$15 - $17/hr

Strong troubleshooting ability across hardware, software, and basic networking * Working knowledge ... Experience working in an MSP environment strongly preferred Required Certifications (Required ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

Diagnose and resolve hardware, software, and connectivity issues on desktops, laptops, mobile ... MSP experience or high-volume support environment * Basic Active Directory and Azure AD experience

eTeki

Software Engineer (SiteFinity Must)

Plano, TX

Amzur's Global Staff Augmentation Services can help fill your short- or long-term skill gaps so you ... From Staff Augmentation, SOW's to MSP/VMS, Amzur's talent acquisition team provides meticulous ...

eTeki

Software Engineer (SiteFinity Must)

Plano, TX · On-site

Amzur's Global Staff Augmentation Services can help fill your short- or long-term skill gaps so you ... From Staff Augmentation, SOW's to MSP/VMS, Amzur's talent acquisition team provides meticulous ...

Contigo Technology LLC

Be Seen First

Help Desk Technician

Austin, TX · On-site

$40K - $45K/yr

At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to ... Basic knowledge of computer hardware and software, as well as experience with troubleshooting and ...

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Msp Helpdesk Software information

What is the difference between Msp Helpdesk Software vs Help Desk Technician?

FeatureMsp Helpdesk SoftwareHelp Desk Technician
Primary RoleProvides software solutions for managing IT supportProvides technical support to end-users
Required SkillsKnowledge of IT management tools, software troubleshootingCustomer service, technical troubleshooting skills
Work EnvironmentTypically office-based, using software toolsHelp desk or support center, interacting with users
CertificationsITIL, CompTIA, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst

While Msp Helpdesk Software focuses on providing tools for managing IT support operations, Help Desk Technicians are the professionals who deliver technical support to users. The software enhances the technician's efficiency, but the technician is the role executing support tasks. Both are essential in IT support environments, with the software serving as a tool to streamline workflows.

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Msp Helpdesk Software jobs near you

MSP Help Desk/Service Desk Support - L2

Axxys Technologies, Inc.

Plano, TX • On-site

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.
Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.
Responsibilities
  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements
  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

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