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Msp Helpdesk Software Jobs in Texas (NOW HIRING)

RRK Company

IT Manager

Dallas, TX · On-site

$135K - $165K/yr

Own the IT budget for hardware, software, services, workflows, renewals, support agreements, and ... Manage the company's MSP relationship, including outsourced helpdesk support, recurring patching ...

RRK Company

IT Manager

Dallas, TX · On-site

$135K - $165K/yr

Own the IT budget for hardware, software, services, workflows, renewals, support agreements, and ... Manage the company's MSP relationship, including outsourced helpdesk support, recurring patching ...

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Tier 1 I.T. Technician

Plano, TX · On-site

$25 - $35/hr

You'll troubleshoot hardware and software issues, manage tickets, assist with onboarding ... Experience in an MSP or help desk environment * Basic understanding of networking (DNS, DHCP, TCP ...

New

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Tier 1 I.T. Technician

Plano, TX · On-site

$25 - $35/hr

You'll troubleshoot hardware and software issues, manage tickets, assist with onboarding ... Experience in an MSP or help desk environment * Basic understanding of networking (DNS, DHCP, TCP ...

New

Cytracom

Account Manager

Mckinney, TX · On-site

About Us: Cytracom delivers infrastructure software purpose-built to empower managed service ... As an Account Manager, you will serve as the primary liaison between Cytracom and our key MSP ...

Cytracom

Account Manager

Mckinney, TX

About Us: Cytracom delivers infrastructure software purpose-built to empower managed service ... As an Account Manager, you will serve as the primary liaison between Cytracom and our key MSP ...

Cytracom

Account Manager

Mckinney, TX · On-site

About Us: Cytracom delivers infrastructure software purpose-built to empower managed service ... As an Account Manager, you will serve as the primary liaison between Cytracom and our key MSP ...

NerdsToGo

Computer Repair Technician

Tyler, TX · On-site

$17 - $30/hr

Software upgrade and installation * Working with non-technical customers and setting them at ease ... Managed Services Provider (MSP) experience a plus Benefits/Perks * Great culture & team building ...

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All JobsMsp Helpdesk Software JobsMsp Helpdesk Software Jobs in Texas

Msp Helpdesk Software information

What is the difference between Msp Helpdesk Software vs Help Desk Technician?

FeatureMsp Helpdesk SoftwareHelp Desk Technician
Primary RoleProvides software solutions for managing IT supportProvides technical support to end-users
Required SkillsKnowledge of IT management tools, software troubleshootingCustomer service, technical troubleshooting skills
Work EnvironmentTypically office-based, using software toolsHelp desk or support center, interacting with users
CertificationsITIL, CompTIA, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst

While Msp Helpdesk Software focuses on providing tools for managing IT support operations, Help Desk Technicians are the professionals who deliver technical support to users. The software enhances the technician's efficiency, but the technician is the role executing support tasks. Both are essential in IT support environments, with the software serving as a tool to streamline workflows.

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Msp Helpdesk Software jobs near you

AI Automation Engineer

Digacore Technology Consulting

Austin, TX • On-site

$120K - $150K/yr

Full-time

Posted 16 days ago

Job description

AI Automation Engineer
About Digacore
At Digacore, we help businesses operate smarter through technology, automation, and exceptional support. We're a fast-paced, people-first MSP that blends IT, development, automation, and client experience into one collaborative environment - with real career growth, autonomy to own your work, and leadership that values innovation and practical solutions over bureaucracy.
We're looking for a hands-on AI Automation Engineer - a strong programmer with 5-7 years of software development experience who is AI-native and energized by building real workflows that save time and money. This is a mid-level to senior individual-contributor build role, not a consulting or architecture role: you design and ship AI-augmented automations end to end, writing the code, wiring the integrations, and standing up the workflows yourself using tools like Claude, n8n, and Power Automate. You'll work shoulder-to-shoulder with internal teams and clients to turn manual, high-friction processes into reliable automations - and tag a measurable ROI to everything you build.
What You'll Do
  • Design, build, and ship AI-augmented workflows and automations end to end - you write the code and own the delivery
  • Build with Claude (Code, Skills, Agent SDK), n8n (AI nodes/agents), and Power Automate - leaning on Claude as your pair-programmer
  • Write and maintain the scripts, API calls, and integrations that glue Claude, Microsoft 365, SharePoint, internal tools, and third-party systems together (REST, JSON, webhooks)
  • Create reusable Claude Skills, Agents, and Cowork plugins tailored to specific departments and use cases
  • Tag a measurable metric to every workflow you build - estimated hours saved, manual steps reduced, runs executed, user adoption - and do the math to show impact
  • Prototype quickly, gather user feedback, and iterate to production - ship working automations, not slide decks
  • Debug, test, and harden your own builds; write clear documentation so other team members and clients can use, support, and extend them
  • Partner with senior developers to take prototypes to production-ready workflows, and translate business problems into scoped solutions and well-written tickets
  • Communicate clearly and professionally with stakeholders and end users during discovery, demos, and rollout

What You Bring
Required Skills & Experience
  • 5-7 years of professional software development / programming experience, including 2+ years building automation or AI/LLM-powered features - a confident, hands-on coder who ships production-quality work (mid-level to senior individual contributor)
  • Strong programming skills in at least one modern language (e.g., Python, JavaScript/TypeScript, or C#) and comfort working across the stack
  • Hands-on experience building automations and integrations end to end - whether low-code (n8n, Power Automate, Zapier/Make) or code-first
  • Hands-on experience building with LLM APIs (Claude, OpenAI, or similar), including prompt engineering
  • Solid API and integration experience - REST, JSON, webhooks - and the ability to script systems together
  • An ROI mindset - you instinctively ask "how much time does this save?" and can tag a metric to the work
  • Strong troubleshooting and research instincts, and the ability to pick up new tools, models, and APIs quickly
  • Excellent written and verbal communication; comfortable working directly with end users and presenting your work
  • Authorized to work in the US and able to work a hybrid schedule out of our Lakewood, NJ office (remote considered for the right person)
  • Willingness to ramp on our MSP and client context

Preferred Skills & Experience
  • Hands-on experience with n8n (ideally with AI nodes/agents) or Power Automate (ideally with Copilot)
  • Direct experience using Claude (Claude.ai or Claude Code) as a build and pair-programming tool
  • MSP or other multi-client / service-business experience
  • Experience with additional LLM platforms and APIs (OpenAI, Azure OpenAI) and prompt engineering best practices
  • Familiarity with Microsoft 365, SharePoint, and the Power Platform
  • Experience working with databases such as Supabase, Postgres, or SQL Server
  • Familiarity with Node.js, React, or other modern frameworks
  • Experience supporting operational workflows or internal business systems

The Right Mindset
We care just as much about mindset as technical ability. The ideal person for this role:
  • Is genuinely excited about AI and treats new models, tools, and patterns as opportunities, not threats
  • Loves building and shipping - happiest when something they built is working in production
  • Thinks in terms of outcomes and ROI, not just tickets closed
  • Can stay calm and professional when clients are stressed or systems are misbehaving
  • Has a "white glove" approach to customer service
  • Balances speed with care - ships quickly, but tests and documents what they build
  • Wants to grow into a senior AI automation / agent engineering role over time

How You'll Be Measured
  • Number and quality of AI/automation workflows shipped per quarter
  • Documented hours and dollars saved across the workflows you build
  • Reliability and maintainability of the automations you put into production
  • End-user adoption and satisfaction with what you deliver
  • Growth in your technical depth across Claude, n8n, and the broader AI toolchain

Growth Path
This role starts as a hands-on individual contributor with a clear runway. As you grow, there's a path into a senior AI automation / agent engineering role, or toward technical leadership within the Development & Automation (D&A) team.
Compensation & Location
  • Compensation: $120,000-$150,000, DOE
  • Location: New Jersey (Lakewood) hybrid preferred; remote considered for the right person

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