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It Helpdesk Support Technician Jobs (NOW HIRING)

Node.Digital

IT Helpdesk Support

Herndon, VA · On-site

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us We are a technology consulting and engineering firm specializing in Intelligent Automation ...

City IT

IT Helpdesk Support

Dallas, TX · On-site

As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric ... Education/Experience: * 1 year of experience in IT Helpdesk support or a similar role ...

Great Hire

IT Helpdesk Support Specialist

Carson, CA

\n \n \n \n \n IT Helpdesk Support Specialist \n \n \n \n \n \n We are seeking a reliable and customer\-focused IT Helpdesk Support Specialist to support daily technical operations and ensure a high ...

The Child Center of NY

IT Helpdesk Support

Queens, NY · On-site

$62K - $75K/yr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 4+ years of progressive experience in technical support, IT support, or help desk ...

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and software issues, and assist with the setup and deployment of workstations and equipment.

TEKsystems

IT Helpdesk Support

Portland, OR

$22 - $25/hr

A company in NE Portland is hiring an IT Support Analyst for a great opportunity! Job Duties ... Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ...

STAQ Pharma Inc

IT Helpdesk Technician

Columbus, OH · On-site

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical ... This entry-level position provides day-to-day support for computers, mobile devices, and networked ...

JVS Boston

IT Helpdesk Support Specialist

Boston, MA · On-site

$65K - $70K/yr

JVS-Boston is seeking a reliable, customer-focused, and technically proficient IT Helpdesk & Support Specialist to provide day-to-day IT support in a Windows-based environment. This mid-level role ...

JVS Boston

IT Helpdesk Support Specialist

Boston, MA · On-site

$65K - $70K/yr

JVS-Boston is seeking a reliable, customer-focused, and technically proficient IT Helpdesk & Support Specialist to provide day-to-day IT support in a Windows-based environment. This mid-level role ...

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician is responsible for providing first-line technical support to users ... experiencing hardware, software, and network issues. The technician is expected to diagnose ...

Managed Staffing

IT Support Technician

Torrington, CT · On-site

$22 - $23/hr

JOB TITLE: IT Support Technician - Printer & Device Support (Hospital Onsite) LOCATION: Torrington ... This role is ideal for candidates with general IT Help Desk or desktop support experience who are ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

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It Helpdesk Support Technician information

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How much do it helpdesk support technician jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it helpdesk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between It Helpdesk Support Technician vs Network Support Specialist?

AspectIt Helpdesk Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT SupportCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remoteNetwork labs, data centers, on-site
Primary ResponsibilitiesTroubleshoot hardware/software, user supportConfigure, maintain, troubleshoot networks

The It Helpdesk Support Technician primarily handles user support and troubleshooting hardware/software issues, often in helpdesk or remote settings. In contrast, the Network Support Specialist focuses on network infrastructure, including configuring and maintaining network systems. While both roles require technical certifications and work in IT environments, their core responsibilities differ, making each role suited to different skill sets within IT support.

What are some common challenges faced by IT Helpdesk Support Technicians, and how are they typically addressed?

IT Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide variety of technical issues, and assisting users with varying levels of technical expertise. To address these, teams typically use ticketing systems to prioritize and track issues efficiently, and technicians receive ongoing training to stay current with evolving technologies. Collaboration with other IT departments is common for resolving complex problems, and clear communication skills are essential to guide users patiently and effectively. Many organizations also provide knowledge bases and documentation to help streamline support and empower technicians.

What does an IT Helpdesk Support Technician do?

An IT Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They respond to queries, diagnose problems, and guide users through step-by-step solutions either in person, over the phone, or via remote access. Their responsibilities also include installing and configuring computer systems, troubleshooting network problems, and maintaining IT documentation. Technicians play a crucial role in ensuring that an organization's IT systems run smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support Technician, and why are they important?

To thrive as an IT Helpdesk Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong problem-solving skills, patience, and effective communication are essential soft skills for addressing user issues and ensuring customer satisfaction. These skills and qualities are important to efficiently resolve technical problems, minimize downtime, and provide excellent support to end users.
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It Helpdesk Support Technician jobs near you
Infographic showing various It Helpdesk Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk Support Technician

Copan Diagnostics, Inc.

Murrieta, CA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ABOUT THE ROLE

The IT Helpdesk Support Technician will provide support and guidance to users experiencing technical issues relating to phone and computer hardware, software, and peripherals.

RESPONSABILITIES

  • Provides technical support and guidance to resolve users' computer hardware and software problems, communicating with users via phone, chat, email, and/or a support ticketing system.
  • Applies knowledge of computer software and hardware to assist users in resolving problems.
  • Installs or assists with the installation and setup of new hardware, software, and peripheral equipment.
  • Coordinates service or replacement of defective products from vendors and manufacturers.
  • Collaborates with the network administrator to review and analyze hardware and software needs.
  • Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
  • Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
  • Drafts or revises user training manuals and procedures; develops training materials and/or provides onsite training as requested.
  • Manages and maintains the ticketing system and MDM systems to ensure support requests are addressed in a timely and efficient manner, tracking resolution progress, managing end-user devices, and escalating issues as needed.
  • Serves as Document Coordinator in support of ISO 27001 certification, maintaining and organizing information security documentation, policies, and records in accordance with audit and compliance requirements.
  • Performs other related duties as assigned.

BASIC COMPETENCES

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to explain technical problems to non-technical employees.

JOB LEVEL SKILLS

  • Two years of experience or Associate's degree required; Bachelor’s degree in Computer Science, Business Administration, or a related field preferred.
  • Thorough understanding of technology commonly used by clients and employees.
  • Experience with ticketing systems to manage and track support requests efficiently.
  • Familiarity with Mobile Device Management (MDM) platforms for device monitoring, enrollment, and policy enforcement.
  • Knowledge of or exposure to ISO 27001 information security standards; experience in document coordination, records management, or compliance support is a plus.

PHYSICAL REQUIREMENTS

  • Ability to perform the essential functions of the position with or without reasonable accommodation.
  • Prolonged periods of sitting and working at a computer.
  • Frequent use of hands and fingers to operate a computer, keyboard, and other office equipment.
  • Ability to communicate effectively, including exchanging accurate information.
  • Occasional standing, walking, bending, or reaching to access equipment, cables, or work areas.
  • Ability to lift, carry, and/or move equipment up to 25 pounds, as needed.
  • Visual ability to read screens, analyze data, and review technical documentation.
  • Ability to respond to urgent issues in a timely manner in a fast-paced environment.

WORK ENVIRONMENT

  • Work is primarily performed in a professional office and IT infrastructure environment.
  • Regular use of standard office equipment and specialized IT equipment (e.g., servers, networking hardware).
  • May require occasional access to server rooms or data centers with varying temperatures and moderate noise levels.
  • Work involves managing multiple priorities in a deadline-driven environment.
  • Occasional evening, weekend, or on-call work may be required to support system maintenance or critical issues.
  • Frequent interaction with employees, vendors, and cross-functional teams.
  • Work may involve handling confidential and sensitive information.