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It Helpdesk Support Technician Jobs (NOW HIRING)

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Legacy Bank

IT Systems Support Technician

Wichita, KS

$16.75 - $23/hr

The IT Systems Support Technician supports server, network, telecommunications, and advanced ... standard IT Helpdesk support and assisting with front line support tickets as needed to provide ...

New

childcenterny

IT Helpdesk Support

Forest Hills, NY

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 4+ years of progressive experience in technical support, IT support, or help desk ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Job Summary We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly ...

Alerio Technology Group

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IT Helpdesk Technician

Denver, CO · Remote

Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private ... We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate ...

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Position Description Provide first level support to end users on a variety of issues including but ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

ProTek IT Solutions

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Mid-Level IT Support Technician

Clearwater, FL · On-site

$60K - $80K/yr

IT Managed Service Provider seeking skilled Help Desk/Mid-Level IT Support Technician. Our clients are small--to medium-sized businesses throughout the US. Some on-site client visits are occasionally ...

Amentum

IT Support Technician

Tucson, AZ · On-site

$32 - $35/hr

Amentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and ... With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ...

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It Helpdesk Support Technician information

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How much do it helpdesk support technician jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for it helpdesk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Support Technician do?

An IT Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They respond to queries, diagnose problems, and guide users through step-by-step solutions either in person, over the phone, or via remote access. Their responsibilities also include installing and configuring computer systems, troubleshooting network problems, and maintaining IT documentation. Technicians play a crucial role in ensuring that an organization's IT systems run smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support Technician, and why are they important?

To thrive as an IT Helpdesk Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong problem-solving skills, patience, and effective communication are essential soft skills for addressing user issues and ensuring customer satisfaction. These skills and qualities are important to efficiently resolve technical problems, minimize downtime, and provide excellent support to end users.

What are some common challenges faced by IT Helpdesk Support Technicians, and how are they typically addressed?

IT Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide variety of technical issues, and assisting users with varying levels of technical expertise. To address these, teams typically use ticketing systems to prioritize and track issues efficiently, and technicians receive ongoing training to stay current with evolving technologies. Collaboration with other IT departments is common for resolving complex problems, and clear communication skills are essential to guide users patiently and effectively. Many organizations also provide knowledge bases and documentation to help streamline support and empower technicians.

What is the difference between It Helpdesk Support Technician vs Network Support Specialist?

AspectIt Helpdesk Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT SupportCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remoteNetwork labs, data centers, on-site
Primary ResponsibilitiesTroubleshoot hardware/software, user supportConfigure, maintain, troubleshoot networks

The It Helpdesk Support Technician primarily handles user support and troubleshooting hardware/software issues, often in helpdesk or remote settings. In contrast, the Network Support Specialist focuses on network infrastructure, including configuring and maintaining network systems. While both roles require technical certifications and work in IT environments, their core responsibilities differ, making each role suited to different skill sets within IT support.

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What cities are hiring for It Helpdesk Support Technician jobs?

Cities with the most It Helpdesk Support Technician job openings:

What job categories do people searching It Helpdesk Support Technician jobs look for?

The top searched job categories for It Helpdesk Support Technician jobs are:

It Helpdesk Support Technician jobs near you
Infographic showing various It Helpdesk Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk Support Technician

Konami Gaming, Inc

Las Vegas, NV • On-site

$18 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Konami Gaming is looking for a IT Helpdesk Support Technician I to join our team!
Under general supervision, provide technical software, hardware and network problem resolution to all computer users, local and remote; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist System/Network Engineers as needed; troubleshoot network printer problems; escalate more complex end-user problems on to higher level support as needed; conduct hardware and software inventory maintenance and reporting; contacts third-party vendors for warranty service and repair; and performs related work as required.
What you'll be doing:
  • Identifies, diagnose, and resolves Level One problems for local and remote end-users.
  • Provides one-on-one end-user problem resolution for approved software.
  • Delivers, asset tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems, with assistance of Network Engineers as required.
  • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
  • Helps install local area network cabling systems and equipment such as network interface cards and switches.
  • Assists IT Team in creating documentation materials for end-users frequently asked questions (FAQs).
  • Configure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.
  • Friendly, professional and helpful attitude. Ability to work well with others in a professional environment.
  • Ability to work in a fast-paced environment and prioritize effectively to meet the ever-changing needs of the users and the company.
  • Ability to work with little or no supervision and be proactive in all situations.
  • Understanding of VOIP desk phones, smartphones, mobile hotspots and all other telecommunications devices and equipment.
  • Must have a strong desire to learn and keep abreast of new and emerging technologies.
  • Provide basic support for all IT related hardware, peripherals, copiers and network access.
  • Provide user level support for Pronto related issues and escalations, as necessary.
  • Other duties as assigned by immediate supervisor.
  • Employees are responsible for maintaining a safe work environment and following all safety rules and regulations.
  • Performs other related duties as assigned.

Konami Offers
Competitive Wages
Great 401(k) plan with company match
Comprehensive health benefits package
Generous Company paid Holidays and Paid Time Off (PTO)
Tuition reimbursement program
About Konami Gaming, Inc.:
For Players. For Operators. For Each Other.
Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.
A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.
What we'll want you to have:
  • High School GED.
  • One year college level course work and CompTIA A+, Microsoft 365 Certified: Fundamentals, or equivalent.
  • 2 years' experience in one or more of the following areas is desired: IT help desk, gaming company technical support, or casino technical support.
  • Technical skills in the areas of networking, computer operation, hardware, software troubleshooting, and PC troubleshooting are also helpful.
  • Basic understanding of Microsoft Office products.
  • A strong desire to learn and keep abreast of new and emerging technologies and understanding of how to apply these effectively to the work environment is highly desired.
  • Ability to communicate professionally and efficiently, both verbal and written with all levels of the business.
  • Must be able to obtain and maintain Gaming licensure(s).
  • Knowledge of: Desktop operating systems, various software applications and basic hardware for PC's; principles and theories of network systems; internet technologies and products; Help Desk ticketing systems; Gaming Industry experience.

Work Environment:
  • Full-time / 40+ hours per week. Must be flexible to work overtime, including nights, weekends, and holidays as required.
  • Must be comfortable working in an area with limited working space for long hours with the ability to remain seated at computer terminal for extended periods of time. Extreme repetitive motion using keyboard, mouse, and telephone. Must be able to work at assigned location to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose.
  • Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines. Demonstrates high integrity, trust, and strict confidentiality. Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company. Ability to always act autonomously while adhering to overall department and company policies and procedures.
  • Position shall work primarily in a smoke free office environment. The noise level is low to moderate. Position shall maintain a cubicle or office in close proximity to other cubicles and offices.

Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
If you need a reasonable accommodation because of a disability for any part of the employment process, please call 702-616-1400 and let us know the nature of your request and your contact information.

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