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It Helpdesk Support Technician Jobs (NOW HIRING)

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician is responsible for providing first-line technical support to users ... experiencing hardware, software, and network issues. The technician is expected to diagnose ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The primary responsibility of the IT Helpdesk Technician is to work collaboratively with Business ... Provide level one and two user support to correct technical problems assigned by Helpdesk Manager ...

Socket.dev

IT Helpdesk Technician

Washington, DC · On-site

$60 - $80/hr

Description CSA Global Inc. is seeking an Information Technology (IT) Helpdesk Technician onsite at ... Provides second-tier support to end users for either PC, server, or mainframe applications and ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily ... Lifting up to 50 lb's Education and/or Experience * 1-5 years of Help Desk, Desktop Support, or ...

Mity-Lite

IT Helpdesk

Orem, UT · On-site

$22 - $25/hr

IT Helpdesk Pay Range: $22-$25/Hour Position: Full-Time - In Office Location: Orem, Utah About MITY ... Technician to provide frontline technical support to employees across the organization. This ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

About the Role We are seeking a customer-focused Help Desk Support Technician to join our IT team. In this role, you will provide technical support to employees both onsite and remotely, ensuring ...

Wohlsen Construction

IT Helpdesk Technician

Lancaster, PA · On-site

Support Wohlsen Team Members in their use of technology systems * Manage technical requests through ... Adhere to IT End User SLA of 2 hours to first response and 8-hour resolution * Coverage of HelpDesk ...

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It Helpdesk Support Technician information

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How much do it helpdesk support technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it helpdesk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Support Technician do?

An IT Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They respond to queries, diagnose problems, and guide users through step-by-step solutions either in person, over the phone, or via remote access. Their responsibilities also include installing and configuring computer systems, troubleshooting network problems, and maintaining IT documentation. Technicians play a crucial role in ensuring that an organization's IT systems run smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support Technician, and why are they important?

To thrive as an IT Helpdesk Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong problem-solving skills, patience, and effective communication are essential soft skills for addressing user issues and ensuring customer satisfaction. These skills and qualities are important to efficiently resolve technical problems, minimize downtime, and provide excellent support to end users.

What are some common challenges faced by IT Helpdesk Support Technicians, and how are they typically addressed?

IT Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide variety of technical issues, and assisting users with varying levels of technical expertise. To address these, teams typically use ticketing systems to prioritize and track issues efficiently, and technicians receive ongoing training to stay current with evolving technologies. Collaboration with other IT departments is common for resolving complex problems, and clear communication skills are essential to guide users patiently and effectively. Many organizations also provide knowledge bases and documentation to help streamline support and empower technicians.

What is the difference between It Helpdesk Support Technician vs Network Support Specialist?

AspectIt Helpdesk Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT SupportCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remoteNetwork labs, data centers, on-site
Primary ResponsibilitiesTroubleshoot hardware/software, user supportConfigure, maintain, troubleshoot networks

The It Helpdesk Support Technician primarily handles user support and troubleshooting hardware/software issues, often in helpdesk or remote settings. In contrast, the Network Support Specialist focuses on network infrastructure, including configuring and maintaining network systems. While both roles require technical certifications and work in IT environments, their core responsibilities differ, making each role suited to different skill sets within IT support.

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What cities are hiring for It Helpdesk Support Technician jobs?

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It Helpdesk Support Technician jobs near you
Infographic showing various It Helpdesk Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Temporary IT Helpdesk Support Technician (Contract)

Ontic

Creedmoor, NC • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Temporary IT Helpdesk Support Technician (Contract)

Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Ontic's Creedmoor, NC, site is home to a number of specialist companies within the Ontic Group, including Firstmark, Twin Commander, and Metro Merlin. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace.

Our team is looking for an experienced Temporary IT Helpdesk Support Technician (Contract) to join us. You will report to the Director of IT, NC, and work onsite at our Creedmoor, NC facility.

This is an immediate opportunity for a temporary contractor to support our IT team for an anticipated assignment of up to two months. There is potential for an extension based on business needs, workload, and our continued growth, though an extension is not guaranteed.

We are seeking a detail-oriented and security-conscious Temporary IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a commitment to supporting systems that enable national security and advanced aerospace innovation. On-site role within secure facilities.

To be considered for the Temporary IT Helpdesk Support Technician opening, here's what you'll need to bring with you:

  • Must be a US citizen or legal resident

  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience)

  • Computer troubleshooting and application/user support

  • Strong problem-solving and analytical skills; ability to manage multiple projects and problem-solve

  • Communicate effectively with all levels of management and staff, both technical and non-technical users

  • Must be a self-starter with strong organizational skills

  • Foundational knowledge of Windows operating systems and hardware troubleshooting

  • Strong awareness of cybersecurity best practices

  • Excellent documentation and communication skills

  • Ability to follow strict policies and procedures

  • Potential participation in on-call rotation

As an IT Helpdesk Support Technician, you will:

  • Provide outstanding customer service Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems, and peripheral devices in secure environments. Maintain, update records, and tickets using ServiceDesk

  • Troubleshoot hardware, software, and network connectivity issues in compliance with IT security policies

  • Install, configure, and maintain Windows-based systems in accordance with cybersecurity and regulatory requirements

  • Support Microsoft 365 (or secure enterprise equivalents), engineering applications, and specialized defense software

  • Assist with user account provisioning, access controls, and Active Directory management

  • Maintain system documentation in accordance with ITAR, NIST, CMMC, or other applicable compliance frameworks

  • Deploy and support systems within classified or controlled-access environments (as permitted by clearance level)

  • Perform patch management, antivirus updates, and endpoint security monitoring

  • Escalate incidents following established incident response and security procedures

  • Support audits and compliance checks by maintaining accurate technical records

Our Benefits:

  • Comprehensive medical insurance

  • Competitive PTO

  • Company 401K plan with up to 4% matched contribution

  • Annual bonus program (varies by level and discretionary based on company and individual performance)

  • 9/80 schedule

  • Paid volunteering opportunities

  • Access to mental health champions across our sites

  • Commitment to development

  • Employee referral program

#LI-Onsite

EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Compensation Pay Range

Please click here to review Ontic's California Consumer Privacy Act policy.

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

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