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Information Technology Helpdesk Technician Jobs (NOW HIRING)

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

Lancesoft INC

IT Helpdesk Technician

Whitsett, NC · On-site

$21 - $23.10/hr

Job Title - IT Helpdesk Technician Location - 6540 Franz Warner Pkwy, Whitsett, NC 27377 Contract - Open end contract (possibility to go perm) Pay Rate - $23 - $23.52 USD hourly on W2 2nd Shift, 03 ...

Phoenix Staff Inc

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IT Helpdesk Technician

Phoenix, AZ · On-site

$26 - $28/hr

Onsite We are partnering with an organization in the Phoenix area looking for an IT Support Technician to provide hands-on technology support across its workforce. This person will help keep ...

New

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Job Summary We are seeking a motivated and customer-oriented Help Desk Technician to provide ... help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

Vitron Manufacturing

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IT Helpdesk Technician

Phoenix, AZ · On-site

$55K - $65K/yr

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

CML Security

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IT Helpdesk Technician

Broomfield, CO · On-site

$20 - $30/hr

DESCRIPTION The IT Help Desk Technician is responsible for responding to, evaluating and prioritizing incoming telephone calls, voicemails, emails and in-person requests for technical assistance from ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

Impact Business Technology

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IT Helpdesk Technician - Weekend Coverage

Newtown, CT · Remote

$55K - $65K/yr

We are seeking an IT Helpdesk Technician to join our team to cover weekend shifts! You will resolve computer-related issues for our clients through telephone and remote support. Work schedule will be:

Hamilton & Miller, PA

IT Helpdesk Technician

Miami, FL · On-site

We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...

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Information Technology Helpdesk Technician information

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$13

$23

$34

How much do information technology helpdesk technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for information technology helpdesk technician in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What does an information technology helpdesk technician do?

An Information Technology Helpdesk Technician provides technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. They troubleshoot problems, answer questions, and resolve technical difficulties either remotely or in person. Their responsibilities often include installing software, maintaining equipment, and ensuring that users can efficiently use organizational technology. They also document issues and solutions, escalating complex problems to higher-level IT staff if necessary.

What are the key skills and qualifications needed to thrive as an information technology helpdesk technician, and why are they important?

To thrive as an Information Technology Helpdesk Technician, you need a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting, often complemented by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help technicians effectively assist users and manage stressful situations. These skills are crucial for ensuring timely technical support, minimizing downtime, and maintaining user satisfaction within an organization.

What are some common challenges faced by information technology helpdesk technicians, and how can they effectively manage them?

Information Technology Helpdesk Technicians often encounter challenges such as balancing multiple support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To manage these challenges effectively, technicians benefit from strong organizational skills, prioritizing urgent tickets, and continuously updating their technical knowledge. Clear, patient communication and leveraging internal knowledge bases or escalation procedures also help maintain high-quality support and user satisfaction in a fast-paced environment.

What is the difference between Information Technology Helpdesk Technician vs Network Support Specialist?

AspectInformation Technology Helpdesk TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, office networks
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, ISPs

While both roles involve supporting IT systems, the Helpdesk Technician primarily handles end-user issues and troubleshooting, whereas the Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. The Helpdesk Technician often requires certifications like CompTIA A+, while Network Support Specialists typically need networking-specific certifications like Cisco CCNA. Both roles are essential in IT support but differ in scope and technical focus.

More about Information Technology Helpdesk Technician jobs

What job categories do people searching Information Technology Helpdesk Technician jobs look for?

The top searched job categories for Information Technology Helpdesk Technician jobs are:

Information Technology Helpdesk Technician jobs near you
Infographic showing various Information Technology Helpdesk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

IT Helpdesk Technician

Garber Honda

Rochester, NY • On-site

$40K - $60K/yr

Full-time

Re-posted 24 days ago

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Would you like to work for an award-winning business that values exceptional customer service, as well as high-employee satisfaction? Do you want to begin a career that utilizes your talent, which will take you as far as you want to go? Then don't look any further, because you've found just that with Garber Automotive Group.
Position Description
Provide first level support to end users on a variety of issues including but not limited to: identifying, researching, resolving technical problems, responding to help desk tickets, phone calls and email requests for technical support. Must be familiar with a variety of IT concepts, practices, and procedures.
Primary Responsibilities
  • Maintain Help Desk queue on a daily basis
  • Interaction and communication with all end users
  • Setup and configuration of newly hired employee's
  • Install, maintain and support workstations, laptops, thin clients, printers, scanners, phones, mobile devices and related equipment
  • Maintain stock of IT consumables (toner, cables, batteries, etc.)
  • May perform other duties as required
Specific Skills/Abilities
  • Experience with Microsoft Operating Systems, Microsoft Office including Outlook
  • Ability to train end users on computer basics when called upon
  • Good listening, communication and interpersonal skills
  • Highly motivated and ready to work in a fast paced environment
  • Great problem solving and decision making ability
  • Ability to work independently as needed and as part of a team
  • Must be willing to be flexible in work hours to get projects or maintenance done if needed
Work Environment and Physical Demands
  • The normal work environment is typical of a business office, automotive dealership and automotive repair facility.
  • The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear.
  • The IT Helpdesk Technician must occasionally lift or move up to 50 pounds.
  • While performing the regular duties of the position, the Helpdesk Technician may be exposed to the risk of electrical shock, and possible exposure to toxic or caustic chemicals. The Helpdesk Technician must be able to wear safety equipment and follow safety instructions.
Education/Experience
Bachelor's degree in computer science, computer information systems, or related area is preferred or equivalent combination of education and experience
Pay Range & Compensation Details
Pay is from $40,000 - $60,000 per year. Rate of pay for this position is dependent on relevant skills & experience.
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