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Information Technology Helpdesk Technician Jobs (NOW HIRING)

Impact Business Technology

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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Job Summary We are seeking a motivated and customer-oriented Help Desk Technician to provide ... help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

SlingShot Connections

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IT Helpdesk Technician

Salinas, CA · On-site

$25 - $28/hr

About the job The IT Support Technician provides technical support across multiple locations, helping employees resolve hardware, software, network, and technology-related issues while ensuring ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...

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Information Technology Helpdesk Technician information

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How much do information technology helpdesk technician jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for information technology helpdesk technician in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What does an information technology helpdesk technician do?

An Information Technology Helpdesk Technician provides technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. They troubleshoot problems, answer questions, and resolve technical difficulties either remotely or in person. Their responsibilities often include installing software, maintaining equipment, and ensuring that users can efficiently use organizational technology. They also document issues and solutions, escalating complex problems to higher-level IT staff if necessary.

What are the key skills and qualifications needed to thrive as an information technology helpdesk technician, and why are they important?

To thrive as an Information Technology Helpdesk Technician, you need a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting, often complemented by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help technicians effectively assist users and manage stressful situations. These skills are crucial for ensuring timely technical support, minimizing downtime, and maintaining user satisfaction within an organization.

What are some common challenges faced by information technology helpdesk technicians, and how can they effectively manage them?

Information Technology Helpdesk Technicians often encounter challenges such as balancing multiple support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To manage these challenges effectively, technicians benefit from strong organizational skills, prioritizing urgent tickets, and continuously updating their technical knowledge. Clear, patient communication and leveraging internal knowledge bases or escalation procedures also help maintain high-quality support and user satisfaction in a fast-paced environment.

What is the difference between Information Technology Helpdesk Technician vs Network Support Specialist?

AspectInformation Technology Helpdesk TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, office networks
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, ISPs

While both roles involve supporting IT systems, the Helpdesk Technician primarily handles end-user issues and troubleshooting, whereas the Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. The Helpdesk Technician often requires certifications like CompTIA A+, while Network Support Specialists typically need networking-specific certifications like Cisco CCNA. Both roles are essential in IT support but differ in scope and technical focus.

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What job categories do people searching Information Technology Helpdesk Technician jobs look for?

The top searched job categories for Information Technology Helpdesk Technician jobs are:

Information Technology Helpdesk Technician jobs near you
Infographic showing various Information Technology Helpdesk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

IT Helpdesk Technician

Impact Business Technology

Chicago, IL • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

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Job description

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site.


Responsibilities:

  • Perform scheduled and preventative maintenance for our clients including patch management, AV scans and OS maintenance
  • Provide technical assistance for networking, security, computer hardware and software
  • Resolve issues for clients via phone, in person, or using remote support tools
  • Recommend hardware and software improvements
  • Track customer issues and resolutions using a web-based helpdesk application


Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to clearly communicate with clients, supervisors and team members
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Company Description

Impact Business Technology is a Managed IT Security and Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.