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Information Technology Helpdesk Technician Jobs (NOW HIRING)

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

JMH Companies

IT Helpdesk Technician

New Orleans, LA · On-site

$23/hr

An excellent Help Desk Technician must have good technical knowledge and be able to communicate ... Customer-oriented and cool-tempered * BS/BA in IT, Computer Science, or relevant field

Phoenix Staff Inc

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IT Helpdesk Technician

Phoenix, AZ · On-site

$26 - $28/hr

Onsite We are partnering with an organization in the Phoenix area looking for an IT Support Technician to provide hands-on technology support across its workforce. This person will help keep ...

New

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Job Summary We are seeking a motivated and customer-oriented Help Desk Technician to provide ... help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

Vitron Manufacturing

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IT Helpdesk Technician

Phoenix, AZ · On-site

$55K - $65K/yr

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

SlingShot Connections

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IT Helpdesk Technician

Salinas, CA · On-site

$25 - $28/hr

About the job The IT Support Technician provides technical support across multiple locations, helping employees resolve hardware, software, network, and technology-related issues while ensuring ...

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Information Technology Helpdesk Technician information

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How much do information technology helpdesk technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for information technology helpdesk technician in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an information technology helpdesk technician, and why are they important?

To thrive as an Information Technology Helpdesk Technician, you need a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting, often complemented by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help technicians effectively assist users and manage stressful situations. These skills are crucial for ensuring timely technical support, minimizing downtime, and maintaining user satisfaction within an organization.

What does an information technology helpdesk technician do?

An Information Technology Helpdesk Technician provides technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. They troubleshoot problems, answer questions, and resolve technical difficulties either remotely or in person. Their responsibilities often include installing software, maintaining equipment, and ensuring that users can efficiently use organizational technology. They also document issues and solutions, escalating complex problems to higher-level IT staff if necessary.

What are some common challenges faced by information technology helpdesk technicians, and how can they effectively manage them?

Information Technology Helpdesk Technicians often encounter challenges such as balancing multiple support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To manage these challenges effectively, technicians benefit from strong organizational skills, prioritizing urgent tickets, and continuously updating their technical knowledge. Clear, patient communication and leveraging internal knowledge bases or escalation procedures also help maintain high-quality support and user satisfaction in a fast-paced environment.

What is the difference between Information Technology Helpdesk Technician vs Network Support Specialist?

AspectInformation Technology Helpdesk TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, office networks
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, ISPs

While both roles involve supporting IT systems, the Helpdesk Technician primarily handles end-user issues and troubleshooting, whereas the Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. The Helpdesk Technician often requires certifications like CompTIA A+, while Network Support Specialists typically need networking-specific certifications like Cisco CCNA. Both roles are essential in IT support but differ in scope and technical focus.

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What job categories do people searching Information Technology Helpdesk Technician jobs look for?

The top searched job categories for Information Technology Helpdesk Technician jobs are:

Information Technology Helpdesk Technician jobs near you
Infographic showing various Information Technology Helpdesk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

IT Helpdesk Technician

Alerio Technology Group

Denver, CO • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

About Us: Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private Schools, as well as a range of commercial enterprises. We pride ourselves on delivering reliable and responsive IT services that ensure our clients can focus on their core activities without worrying about their technology infrastructure.

Position Overview: We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This includes account management, user setup, troubleshooting, and general IT support.

Key Responsibilities:

  • Manage and respond to support tickets in a timely and professional manner.
  • Create and manage user accounts in Active Directory, Office365, and Google Admin.
  • Set up and configure user profiles on computers.
  • Reset passwords and manage access for users.
  • Install and configure printers and other peripherals.
  • Troubleshoot and resolve user issues with computers and applications.
  • Install and manage software applications on computers.
  • Assist with onboarding and offboarding staff, ensuring appropriate access levels are set.
  • Provide excellent customer service and communicate effectively with clients.

Qualifications:

  • Experience in an IT helpdesk or technical support role.
  • Proficiency with Active Directory, Office365, and Google Admin.
  • Strong knowledge of Windows operating systems and basic networking concepts.
  • Experience with setting up and troubleshooting computers, printers, and other peripherals.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

Preferred Qualifications:

  • Experience working in an educational environment, particularly K-12 schools.
  • Familiarity with MacOS and iOS devices.
  • Knowledge of ITIL processes and best practices.

Company Description

A small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.