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Information Technology Helpdesk Technician Jobs (NOW HIRING)

SlingShot Connections

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IT Helpdesk Technician

Salinas, CA · On-site

$25 - $28/hr

About the job The IT Support Technician provides technical support across multiple locations, helping employees resolve hardware, software, network, and technology-related issues while ensuring ...

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Job Summary We are seeking a motivated and customer-oriented Help Desk Technician to provide ... help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

CSA Global LLC

IT Helpdesk Technician

Washington, DC · On-site

CSA Global Inc. is seeking an Information Technology (IT) Helpdesk Technician onsite at the Commander Navy Installations Command (CNIC) Headquarters at the Washington Navy Yard, DC. Provides second ...

Hose-McCann Telephone Co.

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IT Help Desk Technician

Deerfield Beach, FL · On-site

The IT Helpdesk Technician plays a critical role in ensuring the smooth operation of an organization's technology infrastructure by providing timely and effective technical support to end-users. This ...

TerminalSolutions

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Mac IT Helpdesk Technician

Fort Worth, TX · Remote

$20 - $30/hr

This position is for our entry-level HelpDesk Technician role. The majority of day to day work in ... help from the rest of the team is very important. * Some experience providing IT support or ...

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Information Technology Helpdesk Technician information

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How much do information technology helpdesk technician jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for information technology helpdesk technician in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What does an information technology helpdesk technician do?

An Information Technology Helpdesk Technician provides technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. They troubleshoot problems, answer questions, and resolve technical difficulties either remotely or in person. Their responsibilities often include installing software, maintaining equipment, and ensuring that users can efficiently use organizational technology. They also document issues and solutions, escalating complex problems to higher-level IT staff if necessary.

What are the key skills and qualifications needed to thrive as an information technology helpdesk technician, and why are they important?

To thrive as an Information Technology Helpdesk Technician, you need a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting, often complemented by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help technicians effectively assist users and manage stressful situations. These skills are crucial for ensuring timely technical support, minimizing downtime, and maintaining user satisfaction within an organization.

What are some common challenges faced by information technology helpdesk technicians, and how can they effectively manage them?

Information Technology Helpdesk Technicians often encounter challenges such as balancing multiple support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To manage these challenges effectively, technicians benefit from strong organizational skills, prioritizing urgent tickets, and continuously updating their technical knowledge. Clear, patient communication and leveraging internal knowledge bases or escalation procedures also help maintain high-quality support and user satisfaction in a fast-paced environment.

What is the difference between Information Technology Helpdesk Technician vs Network Support Specialist?

AspectInformation Technology Helpdesk TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, office networks
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, ISPs

While both roles involve supporting IT systems, the Helpdesk Technician primarily handles end-user issues and troubleshooting, whereas the Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. The Helpdesk Technician often requires certifications like CompTIA A+, while Network Support Specialists typically need networking-specific certifications like Cisco CCNA. Both roles are essential in IT support but differ in scope and technical focus.

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What job categories do people searching Information Technology Helpdesk Technician jobs look for?

The top searched job categories for Information Technology Helpdesk Technician jobs are:

Information Technology Helpdesk Technician jobs near you
Infographic showing various Information Technology Helpdesk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

IT Helpdesk Technician

MAPEI Corporation

Deerfield Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Mapei rating

7.8

Company rating: 7.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

45th of 102 rated chemical manufacturers

Job description

Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving. 

Key Responsibilities

  • Respond to help requests via phone and email, documenting issue details and user information.
  • Troubleshoot hardware and software issues using diagnostic tools and online resources.
  • Perform hands-on fixes including installations, upgrades, backups, and system configurations.
  • Maintain and update help desk records, escalating issues when necessary.
  • Conduct preventative maintenance on workstations and peripherals.
  • Follow up with users to confirm resolution and satisfaction.
  • Analyze support trends and recommend improvements.
  • Create help sheets and FAQs for end users.
  • Adhere to company policies, procedures, and safety regulations.
  • Perform other duties as assigned.
What's in it for you 
  • Highly Competitive Base Pay
  • FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
  • 17 Days of paid and sick and vacation time annually (proration applies year one)
  • 401K retirement with up to 6% matching program
  • Tuition reimbursement programs
  • Excellent dental, vision programs, flex spending accounts, employer paid life insurance 
  • Free tele-med physician services  
  • Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more. 
Qualifications
  • High school diploma or GED required; associate's degree or technical training preferred.
  • 1-2 years of related experience or equivalent combination of education and training.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
  • Ability to work in a Windows environment.
  • Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIHP3

MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations.  Working for MAPEI

Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.

CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection,   click here.

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