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It Field Support Technician Jobs (NOW HIRING)

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

Summary The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health ...

Mercer University

IT Field Support Technician

Macon, GA · On-site

$10/hr

Lauren Pendragon Job Title: IT Field Support Technician Responsible for the installation, maintenance, and support of computer hardware and software. This position provides on-site support for ...

Mercer University

IT Field Support Technician

Macon, GA · On-site

$10/hr

Information Technology Supervisor: John Bonner Job Title: IT Field Support Technician Responsible for the installation, maintenance, and support of computer hardware and software. This position ...

Terrestris LLC

IT Field Support Lead

Washington, DC · On-site

$85K - $100K/yr

We are seeking an IT Field Support Lead to support the Internal Revenue Service's (IRS) Criminal Investigations (CI) Client Management Support Services (CMSS) & U.S. Windows Client OS Support and ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

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It Field Support Technician information

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How much do it field support technician jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for it field support technician in the United States is $25.39, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.12 per hour, depending on experience, location, and employer.

What is an IT Field Support Technician?

IT Field Support Technicians are professionals who provide on-site technical assistance and support to users experiencing hardware, software, or network issues. They often travel to various locations to troubleshoot and resolve problems with computers, printers, network devices, and other IT equipment. Their responsibilities include installing and configuring devices, diagnosing technical faults, and ensuring that systems run smoothly. They play a crucial role in maintaining business operations by minimizing downtime and supporting end-users.

What skills and qualifications are needed to be an IT Field Support Technician?

To thrive as an IT Field Support Technician, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and networking equipment is crucial for resolving technical issues efficiently. Excellent communication, patience, and customer service skills help you interact effectively with users and colleagues. These abilities are vital to quickly diagnosing problems, minimizing downtime, and ensuring smooth IT operations for organizations.

What are common challenges an IT Field Support Technician faces when working onsite with clients?

IT Field Support Technicians often encounter challenges such as troubleshooting complex hardware or network issues in unfamiliar environments and managing time efficiently to handle multiple service requests in a day. They must also adapt quickly to different client systems and communicate technical solutions in a clear, user-friendly manner. Additionally, balancing the need for prompt problem resolution with thorough documentation can be demanding, but is vital for maintaining service quality and knowledge sharing within the team.

What is the difference between It Field Support Technician vs Network Support Specialist?

AspectIt Field Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentOn-site, client locations, remoteData centers, office networks, on-site
Industry UsageIT services, tech supportNetworking, telecommunications
Common Search IntentTechnical support, troubleshootingNetwork setup, maintenance

While both roles involve technical support, the It Field Support Technician primarily handles end-user hardware and software issues across various environments. In contrast, the Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

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It Field Support Technician jobs near you
Infographic showing various It Field Support Technician job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $52,809 per year, or $25.4 per hour.

IT Field Support Analyst

South Shore Health

Weymouth, MA • On-site

$27.78 - $37.38/hr

Full-time

Posted 13 days ago

South Shore Health rating

7.8

Company rating: 7.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

128th of 893 rated healthcare providers

Job description

Job Description Summary

The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health system. Responsibilities include taking ownership of on-site desktop support requests at one of the health systems locations and working them to closure. Resolving desktop break fix issues and assisting on, or conducting moves, adds and changes as directed. The IT Field Support Technician I will fully document all work done and resolutions real time in the health systems ticketing system. When appropriate create or update support documents to better prepare the team on support issues. The IT Field Support Technician I should have the ability to assess onsite service requests and resolve or escalate issues that impact end users work flow. The IT Field Support Technician I should be able to clearly demonstrate knowledge of desktop hardware and software support tools and technologies.

Job Description

ESSENTIAL FUNCTIONS

• Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.


• Determine and escalate the problems or issues when required in a timely manner.


• Monitor field service desktop support queue taking ownership of problems and work requests till closure.


• Keep current on industry support tools and standards that are in alignment with Desktop support functions.


• Communicate the need for ordering IT equipment and appropriate spares where applicable.


• Participate in, and support moves, adds and Changes as directed.


• Ensure that the CMDB inventory database is current at all times when equipment is removed from stock, deployed or retired for all work conducted.


• Respond to inquiries from colleagues, and IS Leadership in a timely manner.


• Drive down open ticket volumes.


• Complete assigned tasks in a timely manner.

JOB REQUIREMENTS

Minimum Education - Preferred

Associate’s degree or technical certification in computer science, Information Technology or other technical field preferred. 

Microsoft certification or experience preferred.

Minimum Work Experience

1-3 years of Desktop support experience.

Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting.

Required additional Knowledge and Abilities

Proven skills in the support of various desktop and mobile device platforms.

Experience with support and maintenance of Windows-based desktop operating systems (Windows 11)

Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based)

Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues.

Flexible team player with ability to complete tasks as assigned.

Willingness to continue technical and professional development in line with Desktop Support functions

Personal transportation for local travel between SSHS sites.

Participate in on-call coverage as assigned.

Ability to modify work schedule as business requirements change.

What South Shore Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About South Shore Health

Sourced by ZipRecruiter

South Shore Health is a leading provider of health services in South Weymouth, Massachusetts, US. As an integrated health system, the company has a broad offering ranging from primary and specialty care, home health and hospice services, to preventive and emergency care. Founded over a century ago, South Shore Health initially operated as a single hospital but has since morphed into a health network of providers and facilities for comprehensive care. The company's mission is to benefit the community by providing easily accessible, top-quality health services with an emphasis on wellness and prevention.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

South Weymouth, MA, US

Year founded

1922

Social media

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