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It Field Support Technician Jobs (NOW HIRING)

Mercer University

IT Field Support Technician

Macon, GA · On-site

$10/hr

Information Technology Supervisor: John Bonner Job Title: IT Field Support Technician Responsible for the installation, maintenance, and support of computer hardware and software. This position ...

Ford Office

IT Field Support Technician

Russellton, PA · On-site

... IT Support Technician to join our team and support our client located about 20 mins from the ... field. * An understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred * A basic ...

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It Field Support Technician information

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How much do it field support technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it field support technician in the United States is $25.39, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.12 per hour, depending on experience, location, and employer.

What is an IT Field Support Technician?

IT Field Support Technicians are professionals who provide on-site technical assistance and support to users experiencing hardware, software, or network issues. They often travel to various locations to troubleshoot and resolve problems with computers, printers, network devices, and other IT equipment. Their responsibilities include installing and configuring devices, diagnosing technical faults, and ensuring that systems run smoothly. They play a crucial role in maintaining business operations by minimizing downtime and supporting end-users.

What skills and qualifications are needed to be an IT Field Support Technician?

To thrive as an IT Field Support Technician, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and networking equipment is crucial for resolving technical issues efficiently. Excellent communication, patience, and customer service skills help you interact effectively with users and colleagues. These abilities are vital to quickly diagnosing problems, minimizing downtime, and ensuring smooth IT operations for organizations.

What are common challenges an IT Field Support Technician faces when working onsite with clients?

IT Field Support Technicians often encounter challenges such as troubleshooting complex hardware or network issues in unfamiliar environments and managing time efficiently to handle multiple service requests in a day. They must also adapt quickly to different client systems and communicate technical solutions in a clear, user-friendly manner. Additionally, balancing the need for prompt problem resolution with thorough documentation can be demanding, but is vital for maintaining service quality and knowledge sharing within the team.

What is the difference between It Field Support Technician vs Network Support Specialist?

AspectIt Field Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentOn-site, client locations, remoteData centers, office networks, on-site
Industry UsageIT services, tech supportNetworking, telecommunications
Common Search IntentTechnical support, troubleshootingNetwork setup, maintenance

While both roles involve technical support, the It Field Support Technician primarily handles end-user hardware and software issues across various environments. In contrast, the Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

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For It Field Support Technician jobs, the most frequently searched job titles are:

It Field Support Technician jobs near you
Infographic showing various It Field Support Technician job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,809 per year, or $25.4 per hour.

IT Field Support Technician

Knoxville, TN • On-site

Solis Mammography
Health Care and Social Assistance • 1 - 5K employees
Learn more about Solis Mammographyexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Key responsibilities

  • Coordinate the implementation and installation of all technology in centers.

  • Perform field work including repairs of desktop hardware and software.

  • Manage center service desk tickets, including running reports, making configuration changes, and alerting management to trends.

Solis Mammography rating

6.8

Company rating: 6.8 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

IT Field Support Technician
Looking to elevate your career? Join us!
Work Location: Hybrid - Must reside in the Knoxville area.
Work Hours: Full Time
This position has primary goal to enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs of center operations. This person should be a team player with the ability to bring new ideas to the team and to share knowledge openly and regularly with the team. There is regular interaction with staff outside of the IT area, which requires this individual to have the ability to interact effectively with physicians, clinical staff, management, and 3rd party teams and vendors. Work processes are directed by the Manger, IT Field Operations.
Department/Center Highlights:
  • Ability to work autonomously within a large medical organization that enables the person to build and cultivate strong relationships.
  • Direct impact on the success of a Great Place to Work organization.
  • Chance to work for a large, national organization with room to grow and advance in their role.

Here is what you will need:
  • Minimum of 3 years experience providing customer support in a technical environment.
  • Minimum of 2 years of IT field experience.
  • Applicable professional certifications highly desirable with A+, Net+, or Security+ preferred
  • Bachelor's Degree in Information Systems, Engineering, or related discipline is highly desirable.
  • Demonstrable in-depth knowledge and understanding of desktop systems, software, and peripherals.
  • Proven ability with 3rd party teams and vendor management in order to support on time project delivery for centers.
  • Demonstrable ability to effectively troubleshoot complex problems with minimal information.
  • Demonstrable skills in utilizing Microsoft Office applications, and the ability to train users to use these applications effectively.
  • Demonstrable skills with an MDM platform and mobile devices.
  • Effective oral and written communication skills.
  • Ability to effectively apply change management and project management skills.
  • A team player, with the ability to bring new ideas to the team and to share knowledge with the team
  • Effective customer service skills
  • Experience with ticket management software is highly desirable.
  • Experience utilizing Microsoft Office applications is required.
  • Experience with Microsoft Active Directory is required.
  • Current driver's license valid in the state of Texas or other state is required or other evidence of equivalent mobility.

A Day in the Life of a IT Field Support Technician:
  • Provide services and support for the following areas:
    • Consistently provide the highest quality patient care and an exceptional experience delivered by knowledgeable, respectful, and engaged team members.
    • Subject Matter Expert of new center development - independently researching, problem solving, and vendor management
    • Collaborate with vendors, 3rd party teams and Solis team leadership to troubleshoot and determine solution.
    • Coordinates the implementation and install of all technology in centers.
    • Manage center service desk tickets tracking system, including running reports, making system configuration changes, and alerting management to trends
    • Perform field work, including repairs of desktop hardware (including peripheral devices) and software
    • Work closely with project managers for the development of new center and center projects.
    • Responsible for any tasks regarding center focused projects. network, center implementation, and hardware refreshes.
    • Provide after-hours and on-call coverage for center focused projects as required.

Why Solis Mammography?
  • A Great Place to Work, earning this prestigious award for multiple years running.
  • Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.
Our Technologist also have career growth opportunities not found with other employers. Center Director, Operations Market Leader, Training and Development, Quality, Human Resources and other leadership opportunities await you!

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