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It Helpdesk Support Technician Jobs (NOW HIRING)

MetroSys

IT Support Technician

Burlington, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Burlington, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

Desert IT Solutions

IT Support Technician

Dallas, TX · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities ... Completion of day-to-day help desk support requests and assigned projects that require interaction ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

... Entry-Level IT Support Technician provides first-level technical assistance and support to end ... Help educate users on best practices for computer usage and security. Required Skills and ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

Overview Radancy is the global leader in talent acquisition software, helping employers attract and ... About the Role We are seeking an IT Desktop Support Technician to provide hands-on technical ...

Gathr Outdoors

IT Support Technician

Higganum, CT · On-site

$27 - $30/hr

IT Support Technician ILocation: Higganum, CT / Onsite Reports To: IT Systems ManagerBrand/Segment: Gathr Outdoors ABOUT THE COMPANYGathr Outdoors, a portfolio company of Centre Partners, is a ...

Golden Nugget

IT Support Technician

Laughlin, NV · On-site

$19.75 - $27/hr

Overview The IT Support Technician is responsible for working across a broad range of technologies ... Maintain knowledge of industry trends and technologies to help advance IT strategy * Performs any ...

Summit Therapeutics

IT Helpdesk Analyst

Palo Alto, CA · On-site

The IT Helpdesk Analyst role is a motivated, customer-focused position that sits within the IT Support team. In this role, you will serve as the first point of contact for end-users experiencing ...

Wyandotmemorial

$21.50 - $29.50/hr

The IT Support Technician position is part of the Information Technology Department and is a full-time role working 80 hours per two-week pay period . The primary schedule is Monday through Friday, 8 ...

Town of Duxbury

IT Support Technician

Duxbury, MA · On-site

$30.57 - $35.52/hr

Job Title : IT Support Technician Department : Department of Innovation and Technology Contract/Grade: Grade 7, Personnel Policies, Management Provision Compensation: Hiring Range: $30.57 - $35.52 ...

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It Helpdesk Support Technician information

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How much do it helpdesk support technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it helpdesk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Support Technician do?

An IT Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They respond to queries, diagnose problems, and guide users through step-by-step solutions either in person, over the phone, or via remote access. Their responsibilities also include installing and configuring computer systems, troubleshooting network problems, and maintaining IT documentation. Technicians play a crucial role in ensuring that an organization's IT systems run smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support Technician, and why are they important?

To thrive as an IT Helpdesk Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong problem-solving skills, patience, and effective communication are essential soft skills for addressing user issues and ensuring customer satisfaction. These skills and qualities are important to efficiently resolve technical problems, minimize downtime, and provide excellent support to end users.

What are some common challenges faced by IT Helpdesk Support Technicians, and how are they typically addressed?

IT Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide variety of technical issues, and assisting users with varying levels of technical expertise. To address these, teams typically use ticketing systems to prioritize and track issues efficiently, and technicians receive ongoing training to stay current with evolving technologies. Collaboration with other IT departments is common for resolving complex problems, and clear communication skills are essential to guide users patiently and effectively. Many organizations also provide knowledge bases and documentation to help streamline support and empower technicians.

What is the difference between It Helpdesk Support Technician vs Network Support Specialist?

AspectIt Helpdesk Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT SupportCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remoteNetwork labs, data centers, on-site
Primary ResponsibilitiesTroubleshoot hardware/software, user supportConfigure, maintain, troubleshoot networks

The It Helpdesk Support Technician primarily handles user support and troubleshooting hardware/software issues, often in helpdesk or remote settings. In contrast, the Network Support Specialist focuses on network infrastructure, including configuring and maintaining network systems. While both roles require technical certifications and work in IT environments, their core responsibilities differ, making each role suited to different skill sets within IT support.

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What cities are hiring for It Helpdesk Support Technician jobs?

Cities with the most It Helpdesk Support Technician job openings:

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The top searched job categories for It Helpdesk Support Technician jobs are:

It Helpdesk Support Technician jobs near you
Infographic showing various It Helpdesk Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Support Technician

MetroSys

Burlington, WA • On-site

$20 - $25/hr

Full-time

Re-posted 19 days ago

Job description

Position Overview

MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations.

This is an excellent opportunity for individuals beginning their IT careers. Candidates with formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged to apply. Professional experience may be substituted with relevant training and demonstrated technical aptitude.

The ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment.

Key Responsibilities
  • Provide onsite technical support for hospital and clinic personnel.
  • Troubleshoot and resolve issues related to:
    • Windows desktop and laptop systems
    • Microsoft Office applications
    • Printers and multifunction devices
    • Mobile devices and peripherals
    • Basic network connectivity
  • Install, configure, and deploy computer hardware and software.
  • Support workstation moves, adds, and changes.
  • Assist with user account support, password resets, and access-related requests.
  • Document incidents, requests, and resolutions within the ticketing system.
  • Escalate complex issues to senior technical teams when appropriate.
  • Support IT equipment inventory and asset management activities.
  • Maintain a professional and customer-focused presence in patient care and administrative environments.
  • Travel to satellite healthcare facilities as needed to provide onsite support.
Required Qualifications
  • High school diploma or equivalent.
  • Technical training, vocational education, military training, or entry-level IT experience.
  • Working knowledge of:
    • Windows 10 and Windows 11
    • Microsoft Office applications
    • Computer hardware and peripherals
    • Basic networking concepts
  • Strong customer service and communication skills.
  • Ability to follow documented procedures and troubleshooting processes.
  • Valid driver's license and reliable transportation for travel between facilities.
Preferred Qualifications
  • CompTIA A+ certification or equivalent knowledge.
  • Prior help desk, desktop support, field technician, or customer service experience.
  • Experience supporting healthcare environments is a plus.
  • Familiarity with Active Directory and Microsoft 365 environments.
  • Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.

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