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Technical Desktop Support Jobs (NOW HIRING)

HR STAFFING SOLUTIONS INC

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Desktop Support Technician / Tier 1

Philadelphia, PA · On-site

$30 - $32/hr

DESKTOP SUPPORT TECHNICIAN/TIER 1 DUTIES TO BE PERFORMED The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and ...

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HR STAFFING SOLUTIONS INC

Be Seen First

Desktop Support Technician / Tier 1

Philadelphia, PA · On-site

$30 - $32/hr

DESKTOP SUPPORT TECHNICIAN/TIER 1 DUTIES TO BE PERFORMED The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and ...

New

TEKsystems

Desktop Support Analyst

West Des Moines, IA

$25 - $30/hr

DESKTOP SUPPORT ANALYST Onsite, West Des Moines, IA TECHNICAL * Desktop Support * Hardware * Software * Service Desk * Windows/MAC * Active Directory * O365 * VMware * Citrix * PowerShell DESCRIPTION ...

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TEKsystems

Desktop Support Analyst

Cumming, IA

$25 - $30/hr

DESKTOP SUPPORT ANALYST Onsite, West Des Moines, IA TECHNICAL * Desktop Support * Hardware * Software * Service Desk * Windows/MAC * Active Directory * O365 * VMware * Citrix * PowerShell DESCRIPTION ...

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AceStack LLC

Desktop Support

Newark, NJ · On-site

Newark, NJ / Olathe, KS (Onsite) Fulltime Must Have Technical/Functional Skills 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems. Experience in ...

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Technical Desktop Support information

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How much do technical desktop support jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for technical desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Desktop Support specialist, and why are they important?

To thrive as a Technical Desktop Support specialist, you need strong troubleshooting, problem-solving, and customer service skills, typically supported by knowledge of operating systems, hardware, and a relevant IT certification such as CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic utilities is commonly required. Excellent communication, patience, and the ability to stay calm under pressure help you stand out in this role. These skills are crucial for efficiently resolving user issues, maintaining productivity, and ensuring a positive IT experience for end-users.

What are some common challenges faced by Technical Desktop Support professionals, and how can they be managed effectively?

Technical Desktop Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting complex hardware or software issues, and communicating technical solutions to non-technical users. To handle these effectively, it's important to prioritize tasks, stay organized, and develop strong interpersonal skills. Leveraging a knowledge base, collaborating with team members, and maintaining continuous learning about new technologies can also help address these challenges and ensure efficient problem resolution.

What does a Technical Desktop Support specialist do?

A Technical Desktop Support specialist is responsible for assisting users with issues related to their computers, software, and connected devices. They diagnose and resolve hardware and software problems, perform routine maintenance, and provide guidance on using technology effectively within an organization. Their role often involves troubleshooting, installing updates, and ensuring systems are secure and up-to-date. They may provide support in person, remotely, or over the phone to resolve technical issues quickly. Ultimately, they help keep employees productive by ensuring their technology works smoothly.

What is the difference between Technical Desktop Support vs Technical Help Desk Support?

AspectTechnical Desktop SupportTechnical Help Desk Support
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, user devices, hardware/software issuesRemote or on-site, troubleshooting, user inquiries
Employer & Industry UsageIT departments, corporate, educationIT service providers, corporate, customer support
Common Search/ComparisonYesYes

Technical Desktop Support primarily focuses on resolving hardware and software issues directly on user devices, often on-site. Technical Help Desk Support handles troubleshooting via phone or remote access, assisting users with a broader range of technical problems. Both roles require similar certifications and are integral to IT support teams, but they differ mainly in work environment and scope of support.

More about Technical Desktop Support jobs
What cities are hiring for Technical Desktop Support jobs? Cities with the most Technical Desktop Support job openings:
What states have the most Technical Desktop Support jobs? States with the most job openings for Technical Desktop Support jobs include:
What job categories do people searching Technical Desktop Support jobs look for? The top searched job categories for Technical Desktop Support jobs are:
Technical Desktop Support jobs near you

Desktop Support Technician

V-CENTRIX-US LLC

Philadelphia, PA

$20.50 - $26/hr

Other

Posted 2 days ago

Job description

Desktop Support Technician role

Location: Philadelphia, PA.

Duration: 4 months with likely extension

Start: ASAP

Full time Onsite required

Job description:

The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely.

This position is campus-based and includes in-person support, workstation deployments, onboarding activities, and remote troubleshooting
services.
• Serve as the first point of contact for clients seeking technical assistance via phone, email, ticketing systems, and on-site
support.
• Provide Tier 1 technical support for hardware, software, account access, and connectivity issues for both on-campus and
remote clients.
• Perform workstation deployments, onboarding support, equipment setup, and technology refresh activities.
• Troubleshoot and resolve technical issues in person and remotely using tools such as LogMeIn.
• Support Windows and macOS workstations, mobile devices, Microsoft 365 applications, and Active Directory accounts.
• Document incidents, service requests, and resolutions within the ticketing system.
• Escalate complex issues as needed and collaborate with other IT teams to ensure timely resolution.
• Deliver exceptional customer service while maintaining the confidentiality of sensitive information.

Required skills: 
Orientation specific to client''s environment will be provided. It is expected that resources will have the skills & experience to perform the duties required and not need to be trained in technical desktop support & technologies.
• 2–3 years of desktop support experience in a managed enterprise environment.
• Experience supporting Windows and macOS operating systems and iOS and Android mobile devices.
• Working knowledge of basic networking concepts, VPN connectivity, and troubleshooting.
• Experience supporting Microsoft 365 services, including Outlook, Teams, calendaring, and contacts.
• Experience with Active Directory user account administration and permissions management.
• Strong problem-solving, customer service, and communication skills.
• Experience using remote support tools such as LogMeIn.
• Ability to work independently and collaboratively in a fast-paced support environment.
• Reliable attendance, punctuality, and commitment to handling sensitive information appropriately

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