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Technical Desktop Support Jobs (NOW HIRING)

TECEZE

Manufacturing Desktop Support Engineer

Aiken, SC · On-site

We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related ...

TekCommands Inc

Desktop support

Riverton, KS · On-site

$15.50 - $19.75/hr

Maintain technical documentation and knowledge articles. * Identify opportunities for desktop automation and process improvements. Required Skills * Enterprise Desktop Support * Windows Desktop ...

Cliff Services Inc

Desktop Support

Phoenix, AZ · On-site

$25/hr

The role involves installing, configuring, and troubleshooting desktops, laptops, printers, and peripheral devices while providing end-user technical support. Candidates should have experience with ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

Provide technical guidance and collaborate with Tier 3 to streamline services and support. * Serve as the escalation person for complex issues for the desktop support team * Document detailed notes ...

TEKsystems

Desktop Support

Hartford, CT · On-site

$20 - $25/hr

Provide onsite and remote technical support to end users via in-person visits, phone, email, and ticketing systems. * Troubleshoot and resolve desktop, laptop, thin client, workstation, and ...

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Technical Desktop Support information

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How much do technical desktop support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for technical desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What does a technical desktop support specialist do?

A Technical Desktop Support specialist is responsible for assisting users with issues related to their computers, software, and connected devices. They diagnose and resolve hardware and software problems, perform routine maintenance, and provide guidance on using technology effectively within an organization. Their role often involves troubleshooting, installing updates, and ensuring systems are secure and up-to-date. They may provide support in person, remotely, or over the phone to resolve technical issues quickly. Ultimately, they help keep employees productive by ensuring their technology works smoothly.

What are the key skills and qualifications needed to thrive as a technical desktop support specialist?

To thrive as a Technical Desktop Support specialist, you need strong troubleshooting, problem-solving, and customer service skills, typically supported by knowledge of operating systems, hardware, and a relevant IT certification such as CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic utilities is commonly required. Excellent communication, patience, and the ability to stay calm under pressure help you stand out in this role. These skills are crucial for efficiently resolving user issues, maintaining productivity, and ensuring a positive IT experience for end-users.

What are some common challenges faced by technical desktop support professionals, and how can they be managed effectively?

Technical Desktop Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting complex hardware or software issues, and communicating technical solutions to non-technical users. To handle these effectively, it's important to prioritize tasks, stay organized, and develop strong interpersonal skills. Leveraging a knowledge base, collaborating with team members, and maintaining continuous learning about new technologies can also help address these challenges and ensure efficient problem resolution.

What is the difference between Technical Desktop Support vs Technical Help Desk Support?

AspectTechnical Desktop SupportTechnical Help Desk Support
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, user devices, hardware/software issuesRemote or on-site, troubleshooting, user inquiries
Employer & Industry UsageIT departments, corporate, educationIT service providers, corporate, customer support
Common Search/ComparisonYesYes

Technical Desktop Support primarily focuses on resolving hardware and software issues directly on user devices, often on-site. Technical Help Desk Support handles troubleshooting via phone or remote access, assisting users with a broader range of technical problems. Both roles require similar certifications and are integral to IT support teams, but they differ mainly in work environment and scope of support.

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Technical Desktop Support jobs near you

Technical/Desktop Support Analyst

Integrated Resources INC

Columbia Heights, MN • On-site

$23.50 - $31.75/hr

Contractor

Re-posted 28 days ago

Job description

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

We have similar openings in multiple locations, if you are interested feel free to apply

DESCRIPTION: 

  • Excellent verbal communications skills Windows 7 and office 2010 Outlook Mobile handheld Devices: iPhone, iPhone, Android, etc.
  • Resolve client tech issues, determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth eval; 
  • Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers); Interact with internal & external escalation resources to resolve complex tech issues;
  • Recommend current supported software apps & hardware appropriate to best meet requirements; 
  • Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems; 
  • Assist with testing of new or upgraded PC software & hardware releases as requested. 

SKILLS: 

  • Customer service and quality focused, communication, problem-solving, analytical, troubleshooting, team work a huge need and good prioritization skills; 
  • Work logically under pressure, can work in a changing environment & deal successfully with stressful situations.
Qualifications

Required:

  • BACHELOR DEGREE REQUIRED. MUST HAVE A DEGREE AND MINIMUM 1 YEAR RECENT HELP DESK EXPERIENCE. This is a help desk phone support position.
  • 1-3 years exp in a Support Center or Call Center environment;
  • 2-4 years exp in an IT Support env.; 
  • Cert preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE track
  • Experience with Windows 7, Outlook 2010, remote management tools, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools (2010), web-based applications, TCP/IP, Good sight, hearing, and speech;
  • Ability to use a keyboard and mouse; Lifting moderate weights, less than 50 lbs.
Additional Information

Thanks & Regards,

Mohit Garg

Integrated Resources Inc | Team Recruitment | 732-429-1634

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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