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Technical Desktop Support Jobs (NOW HIRING)

Balin Technologies

Desktop Support Engineer

Nashua, NH · On-site

Desktop Support Team Lead/ Level 2 Technical Support Location: Boston, MA(02111) Onsite The Desktop Support Team Lead oversees the daily operations of the Level 2 technical support team within an ...

Neurealm, Inc.

Desktop Support Team Lead

Boston, MA · On-site

Technical & Endpoint Security Oversight * Endpoint Management: Manage corporate and clinical hardware lifecycles, ensuring proper deployment, tracking, and compliance of Windows and macOS devices ...

Leidos

Desktop Support Manager

Bethesda, MD

$82K - $149K/yr

This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers ...

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Technical Desktop Support information

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How much do technical desktop support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for technical desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What is the difference between Technical Desktop Support vs Technical Help Desk Support?

AspectTechnical Desktop SupportTechnical Help Desk Support
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, user devices, hardware/software issuesRemote or on-site, troubleshooting, user inquiries
Employer & Industry UsageIT departments, corporate, educationIT service providers, corporate, customer support
Common Search/ComparisonYesYes

Technical Desktop Support primarily focuses on resolving hardware and software issues directly on user devices, often on-site. Technical Help Desk Support handles troubleshooting via phone or remote access, assisting users with a broader range of technical problems. Both roles require similar certifications and are integral to IT support teams, but they differ mainly in work environment and scope of support.

What are some common challenges faced by Technical Desktop Support professionals, and how can they be managed effectively?

Technical Desktop Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting complex hardware or software issues, and communicating technical solutions to non-technical users. To handle these effectively, it's important to prioritize tasks, stay organized, and develop strong interpersonal skills. Leveraging a knowledge base, collaborating with team members, and maintaining continuous learning about new technologies can also help address these challenges and ensure efficient problem resolution.

What does a Technical Desktop Support specialist do?

A Technical Desktop Support specialist is responsible for assisting users with issues related to their computers, software, and connected devices. They diagnose and resolve hardware and software problems, perform routine maintenance, and provide guidance on using technology effectively within an organization. Their role often involves troubleshooting, installing updates, and ensuring systems are secure and up-to-date. They may provide support in person, remotely, or over the phone to resolve technical issues quickly. Ultimately, they help keep employees productive by ensuring their technology works smoothly.

What are the key skills and qualifications needed to thrive as a Technical Desktop Support specialist, and why are they important?

To thrive as a Technical Desktop Support specialist, you need strong troubleshooting, problem-solving, and customer service skills, typically supported by knowledge of operating systems, hardware, and a relevant IT certification such as CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic utilities is commonly required. Excellent communication, patience, and the ability to stay calm under pressure help you stand out in this role. These skills are crucial for efficiently resolving user issues, maintaining productivity, and ensuring a positive IT experience for end-users.
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What job categories do people searching Technical Desktop Support jobs look for? The top searched job categories for Technical Desktop Support jobs are:
Technical Desktop Support jobs near you

Desktop Support Engineer

Balin Technologies

Nashua, NH • On-site

Other

Posted 4 days ago

Job description

Position: Desktop Support Team Lead/ Level 2 Technical Support Location: Boston, MA(02111) Onsite The Desktop Support Team Lead oversees the daily operations of the Level 2 technical support team within an enterprise healthcare IT environment. Supporting approximately 8,000 hybrid (onsite and remote) healthcare end users, this role balances hands-on technical escalation management with personnel leadership. The Team Lead ensures that hospital staff—including clinicians, administrators, and support personnel—receive seamless, timely, and ITIL-aligned technical support to maintain uninterrupted patient care and operational workflows.

Key Responsibilities Team Leadership & Operations Daily Triage & Escalation: Serve as the primary escalation point for Level 2 technicians; monitor queue health and coordinate the triage of high-priority clinical and administrative incidents. Performance Management: Mentor a team of Desktop Support technicians, conducting regular 1-on-1s, technical skill assessments, and providing guidance on professional development. Contingency & Incident Management: Assist in executing desktop support contingency and business continuity plans during critical platform or infrastructure downtime.

Runbook Standardization: Standardize, update, and maintain technical runbooks and operational documentation for Level 2 teams to ensure consistent troubleshooting. Technical & Endpoint Security Oversight Endpoint Management: Manage corporate and clinical hardware lifecycles, ensuring proper deployment, tracking, and compliance of Windows and macOS devices across the hospital network. Security Compliance: Oversee endpoint security configurations, including disk encryption (BitLocker), endpoint protection clients, and corporate mobile device management (MDM) policies.

Process Improvement: Conduct Root Cause Analysis (RCA) for recurring desktop support failures or procedural gaps to continuously optimize hardware delivery and technical workflows. Qualifications & Skills Required Experience & Education Experience: Minimum of 5 years in a technical desktop support role, with at least 1–2 years of experience in a team lead, supervisory, or senior escalation capacity. Industry Environment: Proven experience working within a large-scale enterprise environment (healthcare IT, hospital networks, or highly regulated 24/7 environments preferred).

Education: Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience. Technical Proficiencies ITSM & Tools: Advanced proficiency with modern IT Service Management (ITSM) platforms (e.g., ServiceNow) for ticket management, SLA tracking, and operational reporting. OS & Deployment: Strong expertise in Windows 10/11 enterprise administration and experience deploying/managing macOS environments within a corporate network.

Security & Utilities: Familiarity with enterprise endpoint security suites, active directory administration, and disk encryption recovery workflows. Data & Reporting: Experience utilizing data analysis tools (such as Excel or Power Query) to review incident data, track team metrics, and identify volume trends. Soft Skills & Certifications Certifications: ITIL v3 or v4 Foundations certification is highly desirable.

CompTIA A+, Network+, or Microsoft/Apple certifications are a plus. Communication: Exceptional communication skills with the ability to maintain composure and professional empathy under pressure in a fast-paced clinical setting. Problem Solving: Strong analytical skills focused on structured troubleshooting and operational accountability.

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