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Tecology

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The Support Technician I is responsible for preparing vehicles for the application of XPEL protection products by performing thorough cleaning and decontamination. This role ensures that vehicles are ...

XPEL, Inc.

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The Support Technician I is responsible for preparing vehicles for the application of XPEL protection products by performing thorough cleaning and decontamination. This role ensures that vehicles are ...

525 TECHNOLOGIES

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Greer, SC · On-site

The Support Technician I is responsible for preparing vehicles for the application of XPEL protection products by performing thorough cleaning and decontamination. This role ensures that vehicles are ...

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Atlanta, GA · On-site

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WiseConn Engineering

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Fresno, CA · On-site

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BerkOne

Support Technician

Bethlehem, PA · On-site

$42K - $47K/yr

The primary focus of the Support Technician is to deliver outstanding customer service by supporting employees and vendors, both onsite and remotely, while servicing and maintaining the company ...

BerkOne

Support Technician

Bethlehem, PA · On-site

$42K - $47K/yr

The primary focus of the Support Technician is to deliver outstanding customer service by supporting employees and vendors, both onsite and remotely, while servicing and maintaining the company ...

BerkOne

Support Technician

Bethlehem, PA · On-site

$42K - $47K/yr

The primary focus of the Support Technician is to deliver outstanding customer service by supporting employees and vendors, both onsite and remotely, while servicing and maintaining the company ...

Runbiz

Reactive Support Technician

Amarillo, TX · On-site

$40K - $45K/yr

Reactive Support Technician | Team: | Reactive Support Services | Work Location: | Amarillo, Tx | Reports To: | Service Manager | Employment Type: | FT Exempt | Positions Supervised: | N/A | Work ...

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Support Technician information

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$12

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How much do support technician jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some typical challenges a Support Technician faces when troubleshooting customer issues remotely?

Support Technicians often encounter challenges when diagnosing and resolving issues without direct access to the user's environment. Communication can be a hurdle, as they must rely on customers to accurately describe problems and follow instructions. Additionally, remote troubleshooting requires strong analytical skills to quickly identify the root cause and adapt solutions for various systems or setups. Successful Support Technicians develop patience, clear communication, and resourcefulness to overcome these challenges while maintaining a positive customer experience.

What are Support Technicians?

Support Technicians are IT professionals who assist users with technical issues related to computer hardware, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and often guide users through steps to resolve issues remotely or in person. Their role is vital in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Support Technicians may also be responsible for installing equipment, updating software, and maintaining IT documentation.

What are the key skills and qualifications needed to thrive as a Support Technician, and why are they important?

To thrive as a Support Technician, you need a solid understanding of computer hardware, operating systems, troubleshooting methods, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help build rapport with users and handle challenging situations. These skills and qualities are crucial for ensuring timely technical support, minimizing system downtime, and maintaining user satisfaction.

What is the difference between Support Technician vs Help Desk Technician?

AspectSupport TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, technical support in various settingsHelp desk, remote or on-site support
Industry UsageIT, technical support, hardware/software troubleshootingIT support, customer service, troubleshooting
Common Search IntentTechnical support roles, hardware/software issuesCustomer support, troubleshooting, remote assistance

Support Technicians and Help Desk Technicians both provide technical support, but Support Technicians often handle more hands-on hardware and network issues on-site, while Help Desk Technicians typically focus on remote troubleshooting and customer service. Both roles require similar certifications and are essential in IT support environments.

More about Support Technician jobs
What cities are hiring for Support Technician jobs? Cities with the most Support Technician job openings:
What are the most commonly searched types of Support Technician jobs? The most popular types of Support Technician jobs are:
Who are the top companies hiring for Support Technician jobs? The top employers for Support Technician jobs are:
What states have the most Support Technician jobs? States with the most job openings for Support Technician jobs include:
What job categories do people searching Support Technician jobs look for? The top searched job categories for Support Technician jobs are:
Support Technician jobs near you
Infographic showing various Support Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Support Technician

Tecology

Vancouver, WA • On-site

$22.10 - $31.83/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

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Job description

SUPPORT TECHNICIAN

Description

The Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals; including but not limited to installation, troubleshooting, performing routine software and equipment upgrades and maintenance.

Position Type

Hourly + Bonus Program:

Support Technician 1: $22.10

Support Technician 2: $26.52

Support Technician 3: $31.83

Bonus Program: Eligible for profit sharing and up to three weeks of additional paid time off, based on performance.

Benefits: Includes Medical, Dental, Vision, Life, Disability, and 401(k) plans.

Key Responsibilities

· Deliver outstanding customer service by responding to support tickets promptly and setting clear expectations for resolution timelines.

· Diagnose and resolve hardware and software issues via in-person, phone, or remote support.

· Build, install, and upgrade systems and peripherals; optimize configurations and securely dispose of outdated equipment.

· Set up workstations, including cabling, OS installation, and software configuration.

· Use documented procedures and tools to analyze and resolve technical problems.

· Follow established IT policies and best practices.

· Maintain positive relationships with users and team members.

· Work independently and collaboratively to address onsite support needs.

· Document internal procedures in the knowledge base.

Required Qualifications

· Experience in IT support roles, including help desk and desk-side support.

· Familiarity with IT ticketing systems and infrastructure platforms.

· Proficiency in maintaining and supporting hardware/software systems.

· Familiarity with running PowerShell scripts.

· Ability to manage ticket escalations and warranty service processes.

· Administrative knowledge of Active Directory.

· Strong interpersonal, communication, and problem-solving skills.

· Willingness to travel up to 10%, participate in on-call rotations, and work flexible hours.

· Physical ability to lift up to 50 pounds.

Preferred Qualifications

· Associate’s or bachelor’s degree in Computer or Information Science.

· Technical certifications such as A+, Network+, MCSE, MCP, or CCNA.

· Experience with Microsoft Office 365 and/or Azure administration.

Company Description

Tecology is a small, close-knit company able to provide true enterprise level IT support and partnership for small and medium sized businesses in the Portland Metro and Southwest Washington region.