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Desktop Support Technician L1 Jobs (NOW HIRING)

Zones

Deskside Support Technician L1

Spartanburg, SC · On-site

$19.75 - $25.25/hr

Aligned with enterprise desktop engineering standards, ensuring adherence to modern endpoint ... What you will do as the Warehouse Deskside Support Technician L1: The requirements below are ...

AA2IT

Desktop Support Technician

Cincinnati, OH · On-site

$21/hr

Desktop Support Technician Location: 600 Vine St, Cincinnati USA Conversion rate $21/hr. This position is for an onsite dedicated desktop support tech LII. A+ is preferred. Any Client or Dell Certs a ...

AA2IT

Desktop Support Technician

Cincinnati, OH · On-site

$21/hr

Desktop Support Technician Location: 600 Vine St, Cincinnati USA Conversion rate $21/hr. This position is for an onsite dedicated desktop support tech LII. A+ is preferred. Any Client or Dell Certs a ...

Quantam

Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

We are currently seeking a Desktop Support Technician . Candidates must be able to work fully onsite in Frankfort, KY. A valid driver's license is required for this position. Candidates must have ...

Revel Staffing

Desktop Support Technician

Seattle, WA · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Accroid Inc

Desktop Support Technician

Santa Fe, NM · On-site

$19.75 - $25.25/hr

Job Summary Seeking a Desktop Support Technician with 2+ years of experience providing end-user desktop support in a Microsoft environment . The role involves PC/laptop break-fix, hardware/software ...

Revel Staffing

Desktop Support Technician

Toledo, OH · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Revel Staffing

Desktop Support Technician

Minneapolis, MN · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Revel Staffing

Desktop Support Technician

Cleveland, OH

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Techgene Solutions LLC

Desktop Support Technician

Santa Fe, NM · On-site

$19.75 - $25.25/hr

Desktop Support Technician Location: Santa Fe, NM (Onsite) Job Type: Full-Time Contract | 40 Hours/Week We are seeking a Desktop Support Technician to provide onsite technical support to end users ...

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Desktop Support Technician L1 information

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How much do desktop support technician l1 jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support technician l1 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support technician L1s, and how can they effectively address them?

Desktop Support Technician L1s often encounter challenges such as managing high ticket volumes, troubleshooting unfamiliar software or hardware issues, and communicating technical solutions to non-technical users. To address these, technicians can prioritize tickets based on urgency, utilize knowledge bases and documentation for efficient problem-solving, and develop strong communication skills to explain solutions clearly. Building a collaborative relationship with more senior technicians and other IT team members also helps in resolving complex issues and advancing technical knowledge.

What are the key skills and qualifications needed to thrive as a desktop support technician L1?

To thrive as a Desktop Support Technician L1, you need a solid understanding of computer hardware, operating systems, troubleshooting methodologies, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is essential for resolving technical issues efficiently. Strong communication, patience, and customer service skills help you interact effectively with end users and team members. These abilities ensure quick problem resolution, minimize downtime, and contribute to overall user satisfaction in the organization.

What is the difference between Desktop Support Technician L1 vs Desktop Support Technician L2?

AspectDesktop Support Technician L1Desktop Support Technician L2
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L1, often with additional certifications like Network+ or Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentFrontline support, handling basic user issues, hardware, and software troubleshootingHandles more complex problems, escalated issues, and network-related troubleshooting
Employer UsageCommon in IT support teams across various industriesOften supports more advanced technical needs within the same organizations

Desktop Support Technician L1 focuses on basic troubleshooting and user support, while Desktop Support Technician L2 handles more complex issues and escalated problems. Both roles require similar certifications and work in similar environments, but L2 technicians typically possess more experience and technical skills.

What is a desktop support technician L1?

A Desktop Support Technician L1 (Level 1) is an entry-level IT professional responsible for providing first-line support for computer hardware, software, and network issues. They assist users with troubleshooting common problems, setting up new devices, and maintaining workstations. Typically, they resolve basic technical issues and escalate more complex problems to higher-level support teams. Their role is essential in ensuring smooth day-to-day operations in an organization by addressing user concerns promptly and efficiently.
More about Desktop Support Technician L1 jobs
What cities are hiring for Desktop Support Technician L1 jobs? Cities with the most Desktop Support Technician L1 job openings:
What job categories do people searching Desktop Support Technician L1 jobs look for? The top searched job categories for Desktop Support Technician L1 jobs are:
Desktop Support Technician L1 jobs near you
Infographic showing various Desktop Support Technician L1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Technician - L1

The Rockridge Group

South San Francisco, CA

$24.25 - $31/hr

Full-time

Re-posted 5 days ago

Job description

Job Title: Technical Support Representative – L1
Location: South San Francisco
Description:
Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at Client X’s customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.
Essential Duties and Responsibilities:
• Responsible for customer satisfaction results and SLA measurements.
• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at Client X’s customer repair facility.
• Prioritize assignments is order of importance.
• Update the status of all work performed on any service job using Client X’s custom built call-tracking and customer database.
• Be proactive regarding job efficiency to include suggestions for the Service Department.
• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.
• Follow defined company policies and procedures.
• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.
• Other duties and responsibilities may be assigned.
Education/Experience:
• Knowledge of the Macintosh and PC computer and related Windows operating systems.
• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)
• Good interpersonal skills and organizational skills.
• Must be dependable and able to meet deadlines consistently.
• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.
• Multi-tasking skills are a must.
• Requires a sound technical background with 0-2 years of professional experience.
• Troubleshooting and problem experience are helpful.
• Excellent communication skills are a plus.
• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.
• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers.
• A+ certification is a plus.
Physical Requirements:

• Ability to lift and carry 75 lbs.
• Frequent sitting standing and walking
• Dexterity with keyboards, keypads and test equipment
• Constant viewing of computer monitors screens
• Some repetitive motions with the use of hand tools
• Ability to work with small assembly parts
• The noise level is considered to be moderate

Other Duties
• Research and submit recommendations to your manager for improving CSI's service operation.
• Help out on large moves and reorganizations within CSI's customer repair facility.
• Perform inventory counts at the end of every quarter.
• Saturday work may be required on occasion.
• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.