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Desktop Support Technician L1 Jobs (NOW HIRING)

Hireblazer

Desktop Support Technician

Austin, TX · On-site

$23 - $25/hr

Desktop Support Technician Expected Duration: 11 months Location: Onsite, candidates must be local to the Austin area Summary: The Client has issued a request for a Desktop Support Technician to ...

Managed Staffing

Desktop Support Technician

Little Rock, AR · On-site

$30 - $31/hr

Desktop Support Technician Schedule: Monday-Friday | 7:00 AM - 3:30 PM | 40 hrs/week Location: Little Rock, AR 72202 Position Overview Seeking a Desktop Support Technician to join the IT Support team ...

Tech Tammina LLC

Desktop Support Technician

Brooklyn, NY · On-site

$21.25 - $27/hr

Desktop Support Technician Location: Brooklyn, NY (On-site) Type: Contract (6+ months, with option to convert to full-time) Overview: We are looking for a Desktop Support Technician to join an ...

Artius Solutions

Desktop Support Technician

Saint Paul, MN · On-site

$20.50 - $26/hr

Job Title Desktop Support Technician Location Saint Paul, Minnesota (Onsite) Job Type Full-time | 40 hours per week | Monday-Friday (8:00 AM - 4:30 PM) Number of Positions 1 Job Overview We are ...

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis. Onsite Desktop Support Technicians typically work on-location ...

Revel Staffing

Desktop Support Technician

Marysville, OH · On-site

$78K - $108K/hr

A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is ...

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Desktop Support Technician L1 information

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$32

How much do desktop support technician l1 jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for desktop support technician l1 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a desktop support technician L1?

A Desktop Support Technician L1 (Level 1) is an entry-level IT professional responsible for providing first-line support for computer hardware, software, and network issues. They assist users with troubleshooting common problems, setting up new devices, and maintaining workstations. Typically, they resolve basic technical issues and escalate more complex problems to higher-level support teams. Their role is essential in ensuring smooth day-to-day operations in an organization by addressing user concerns promptly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop support technician L1?

To thrive as a Desktop Support Technician L1, you need a solid understanding of computer hardware, operating systems, troubleshooting methodologies, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is essential for resolving technical issues efficiently. Strong communication, patience, and customer service skills help you interact effectively with end users and team members. These abilities ensure quick problem resolution, minimize downtime, and contribute to overall user satisfaction in the organization.

What are some common challenges faced by desktop support technician L1s, and how can they effectively address them?

Desktop Support Technician L1s often encounter challenges such as managing high ticket volumes, troubleshooting unfamiliar software or hardware issues, and communicating technical solutions to non-technical users. To address these, technicians can prioritize tickets based on urgency, utilize knowledge bases and documentation for efficient problem-solving, and develop strong communication skills to explain solutions clearly. Building a collaborative relationship with more senior technicians and other IT team members also helps in resolving complex issues and advancing technical knowledge.

What is the difference between Desktop Support Technician L1 vs Desktop Support Technician L2?

AspectDesktop Support Technician L1Desktop Support Technician L2
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L1, often with additional certifications like Network+ or Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentFrontline support, handling basic user issues, hardware, and software troubleshootingHandles more complex problems, escalated issues, and network-related troubleshooting
Employer UsageCommon in IT support teams across various industriesOften supports more advanced technical needs within the same organizations

Desktop Support Technician L1 focuses on basic troubleshooting and user support, while Desktop Support Technician L2 handles more complex issues and escalated problems. Both roles require similar certifications and work in similar environments, but L2 technicians typically possess more experience and technical skills.

More about Desktop Support Technician L1 jobs

What cities are hiring for Desktop Support Technician L1 jobs?

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What job categories do people searching Desktop Support Technician L1 jobs look for?

The top searched job categories for Desktop Support Technician L1 jobs are:

Desktop Support Technician L1 jobs near you
Infographic showing various Desktop Support Technician L1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Technician

Revel Staffing

Minneapolis, MN

$78K - $108K/hr

Full-time

Re-posted 4 days ago

Job description

Desktop Support Technician

A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

  • Support and maintain desktop computers, laptops, software, hardware, and peripherals
  • Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
  • Troubleshoot hardware, software, network, and user-access issues
  • Provide end-user assistance in person, by phone, email, or ticketing/work order system
  • Support Microsoft Windows, Office 365, and Electronic Medical Record systems
  • Assist with Cisco VOIP phone system support
  • Work with network cabling, jacks, printers, scanners, and other peripherals
  • Maintain inventory records and documentation for break/fix activity
  • Assist with training materials, user guides, and instructional documentation as needed
  • Collaborate with internal teams to resolve technical issues efficiently
  • Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

  • Strong knowledge of PC and desktop hardware
  • Strong knowledge of Microsoft Windows, Office 365, and desktop software
  • Experience supporting Electronic Medical Record systems preferred
  • Hands-on hardware and software troubleshooting experience
  • Experience supporting computer equipment, peripherals, and network-connected devices
  • Strong analytical, research, and problem-solving skills
  • Excellent customer service and communication skills
  • High attention to detail and ability to document work accurately
  • Team-oriented with the ability to work in a collaborative healthcare environment
  • Some college-level coursework in computer science, information technology, or related field preferred
  • HIPAA training/certification required