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It Software Support Technician Jobs (NOW HIRING)

Ubertal Inc

IT Support Technician

Tallahassee, FL · On-site

$20.50 - $28/hr

Role Overview We are seeking an entry-level IT Support Technician to provide Tier I software support for financial management systems. This role involves assisting with the maintenance and ...

Compass Group

IT Support Technician

Evanston, IL · On-site

$27 - $30/hr

Position Title: IT Support Technician @ Ryan Field Pay Range : $27.00 to $30.00 We Make Applying ... Diagnose and fix hardware and software issues including but not limited to: * Point of Sale (POS ...

Heico

IT Support Technician

Tempe, AZ

$21 - $28.75/hr

Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the ...

Purple Drive Technologies

IT Support Technician

Woonsocket, RI · On-site

$20.50 - $28.25/hr

Overview: IT SUPPORT TECHNICIAN POSITION SUMMARY We are seeking a dedicated IT Support Technician ... This role involves troubleshooting hardware and software issues, guiding customers through problem ...

Bar None Auction

IT Support Technician

Sacramento, CA · On-site

IT Support Technician Who We Are Bar None Auction is a leading auction company specializing in ... This role is responsible for responding to helpdesk requests, troubleshooting hardware and software ...

Apex Informatics

IT Support Technician

Ocoee, FL · On-site

$19 - $26/hr

Title: IT Support Technician Location: Ocoee, FL Position Summary We are seeking a skilled Customer ... Identify hardware, software, or network issues, and implement solutions efficiently * Maintain ...

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the ...

Vaco by Highspring

IT Support Technician

Ann Arbor, MI

$21 - $28.75/hr

IT Support Technician (Endpoint Services) Position Summary The IT Support Technician is responsible ... Troubleshoot and resolve endpoint hardware, software, configuration, and deployment issues.

Kop-Coat, Inc.

IT Support Technician

Cleveland, OH · On-site

$25 - $30/hr

Euclid Chemical is currently seeking a Dispenser IT Support Technician to be responsible for ... Including software licensing used in the dispensing equipment. * Maintain & update system ...

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It Software Support Technician information

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How much do it software support technician jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for it software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What does a IT support technician do?

An IT support technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using diagnostic tools and remote support software, and may hold certifications like CompTIA A+ to perform their duties effectively.

How many years does IT take to become an IT technician?

Becoming an IT support technician typically requires a high school diploma or equivalent, followed by 6 months to 2 years of technical training or certification such as CompTIA A+. Many technicians gain experience through entry-level positions or internships, and some pursue associate or bachelor's degrees in information technology or related fields to advance their careers.

What is the difference between It Software Support Technician vs Network Support Technician?

AspectIt Software Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, software troubleshooting, user supportNetwork infrastructure, hardware setup, network troubleshooting
Industry UsageIT companies, tech support services, software firmsTelecommunications, enterprise networks, ISPs

The main difference is that an It Software Support Technician focuses on troubleshooting and supporting software applications and user issues, while a Network Support Technician specializes in maintaining and troubleshooting network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ based on the area of expertise.

What are the key skills and qualifications needed to thrive as an IT Software Support Technician, and why are they important?

To thrive as an IT Software Support Technician, you need strong troubleshooting skills, a solid understanding of operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with helpdesk ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Excellent customer service, problem-solving, and communication skills set outstanding technicians apart. These competencies are crucial for efficiently resolving technical issues, maintaining user satisfaction, and ensuring smooth organizational operations.

What are IT Software Support Technicians?

IT Software Support Technicians are professionals who assist users and organizations with software-related issues. They troubleshoot problems, install and update software, and provide guidance to ensure applications run smoothly. Their role often involves supporting end-users through help desks, resolving technical issues remotely or in person, and maintaining documentation for common problems and solutions. They play a crucial part in keeping business operations efficient by minimizing software downtime and enhancing user productivity.

Which IT job is the highest paid?

In the IT field, roles such as IT Software Support Technician are generally not among the highest paid. Highest salaries are often found in positions like IT Director, Chief Information Officer (CIO), or cybersecurity roles such as Security Director or Chief Security Officer, which require extensive experience, leadership skills, and advanced certifications. These executive and specialized roles tend to offer the highest compensation in the industry.

How does an IT Software Support Technician typically interact with other departments to resolve technical issues?

IT Software Support Technicians often collaborate with various departments, such as development, quality assurance, and end-user teams, to diagnose and resolve software-related issues efficiently. They act as a bridge between users experiencing problems and technical teams that can implement fixes or improvements. Clear communication and documentation are key, as technicians must relay technical information in an understandable way and escalate issues when necessary. Building strong working relationships across departments helps ensure that problems are resolved quickly and that recurring issues are addressed proactively.

What does a software support technician do?

A software support technician assists users with troubleshooting and resolving issues related to software applications and systems. They diagnose problems, provide technical guidance, and may use tools like remote support software or ticketing systems to ensure software functions correctly. Strong communication skills and knowledge of operating systems and common software are essential for this role.
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What job categories do people searching It Software Support Technician jobs look for? The top searched job categories for It Software Support Technician jobs are:
It Software Support Technician jobs near you
Infographic showing various It Software Support Technician job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.
IT Support Senior Technician - Student Union Building (SUB)

IT Support Senior Technician - Student Union Building (SUB)

Texas Tech University

Lubbock, TX

$18.50 - $25.25/hr

Other

Posted 15 days ago

Texas Tech University rating

7.2

Company rating: 7.2 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

334th of 537 rated colleges and universities

Job description

The Senior IT Support Technician has  an expert level of technical knowledge and experience in one or more IT-related areas.  This position's scope of responsibility includes providing technical support and assistance to departments, faculty, staff, and students with the use of hardware and some software support and maintenance. The Senior IT Support Technician will also specialize in hardware and software that support institutional strategic initiatives, and manage area or unit IT projects that impact multiple departments or units.

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About Texas Tech University

Sourced by ZipRecruiter

Committed to teaching and the advancement of knowledge, Texas Tech University, a comprehensive public research university, provides the highest standards of excellence in higher education, fosters intellectual and personal development, and stimulates meaningful research and service to humankind.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Lubbock, TX, US

Year founded

1923

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