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It Software Support Technician Jobs (NOW HIRING)

Vetsource

Pharmacy IT Support Technician I

Mcdonough, GA

$19.75 - $27/hr

WHO WE ARE LOOKING FOR Pharmacy IT Support Technician I The Pharmacy IT Support Technician I is ... WHAT YOU BRING * 1+ years of IT/Software Support. * 1+ years in a warehouse environment.

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the ...

Purple Drive Technologies

IT Support Technician

Woonsocket, RI · On-site

$20.50 - $28.25/hr

Overview: IT SUPPORT TECHNICIAN POSITION SUMMARY We are seeking a dedicated IT Support Technician ... This role involves troubleshooting hardware and software issues, guiding customers through problem ...

Little Leaf Farms

IT Support Technician

Manchester, TN · On-site

$75K/yr

Provide first-level support to end-users, resolving hardware and software issues promptly and ... Proven experience as an IT Support Technician or in a similar role. * Strong knowledge and hands-on ...

Little Leaf Farms

IT Support Technician

Manchester, TN

$18.50 - $25.25/hr

Provide first-level support to end-users, resolving hardware and software issues promptly and ... Proven experience as an IT Support Technician or in a similar role. * Strong knowledge and hands-on ...

Apex Informatics

IT Support Technician

Ocoee, FL · On-site

$19 - $26/hr

Title: IT Support Technician Location: Ocoee, FL Position Summary We are seeking a skilled Customer ... Identify hardware, software, or network issues, and implement solutions efficiently * Maintain ...

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the ...

Vaco by Highspring

IT Support Technician

Ann Arbor, MI

$21 - $28.75/hr

IT Support Technician (Endpoint Services) Position Summary The IT Support Technician is responsible ... Troubleshoot and resolve endpoint hardware, software, configuration, and deployment issues.

Kop-Coat, Inc.

IT Support Technician

Cleveland, OH · On-site

$25 - $30/hr

Euclid Chemical is currently seeking a Dispenser IT Support Technician to be responsible for ... Including software licensing used in the dispensing equipment. * Maintain & update system ...

Eclaro

IT Support Technician

Long Beach, CA

$20 - $22/hr

The IT Support Technician serves as the first line of defense for issues related to software, hardware, accounts, licensing, permissions, and more. This role manages the ticketing system and responds ...

Core BTS, Inc.

IT Support Technician

Niskayuna, NY

$24 - $25/hr

Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in an ... Initial setup / configuration Driver / software upgrades Operating System/Application support End ...

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It Software Support Technician information

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How much do it software support technician jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for it software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What does a IT support technician do?

An IT support technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using diagnostic tools and remote support software, and may hold certifications like CompTIA A+ to perform their duties effectively.

How many years does IT take to become an IT technician?

Becoming an IT support technician typically requires a high school diploma or equivalent, followed by 6 months to 2 years of technical training or certification such as CompTIA A+. Many technicians gain experience through entry-level positions or internships, and some pursue associate or bachelor's degrees in information technology or related fields to advance their careers.

What is the difference between It Software Support Technician vs Network Support Technician?

AspectIt Software Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, software troubleshooting, user supportNetwork infrastructure, hardware setup, network troubleshooting
Industry UsageIT companies, tech support services, software firmsTelecommunications, enterprise networks, ISPs

The main difference is that an It Software Support Technician focuses on troubleshooting and supporting software applications and user issues, while a Network Support Technician specializes in maintaining and troubleshooting network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ based on the area of expertise.

What are the key skills and qualifications needed to thrive as an IT Software Support Technician, and why are they important?

To thrive as an IT Software Support Technician, you need strong troubleshooting skills, a solid understanding of operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with helpdesk ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Excellent customer service, problem-solving, and communication skills set outstanding technicians apart. These competencies are crucial for efficiently resolving technical issues, maintaining user satisfaction, and ensuring smooth organizational operations.

What are IT Software Support Technicians?

IT Software Support Technicians are professionals who assist users and organizations with software-related issues. They troubleshoot problems, install and update software, and provide guidance to ensure applications run smoothly. Their role often involves supporting end-users through help desks, resolving technical issues remotely or in person, and maintaining documentation for common problems and solutions. They play a crucial part in keeping business operations efficient by minimizing software downtime and enhancing user productivity.

Which IT job is the highest paid?

In the IT field, roles such as IT Software Support Technician are generally not among the highest paid. Highest salaries are often found in positions like IT Director, Chief Information Officer (CIO), or cybersecurity roles such as Security Director or Chief Security Officer, which require extensive experience, leadership skills, and advanced certifications. These executive and specialized roles tend to offer the highest compensation in the industry.

How does an IT Software Support Technician typically interact with other departments to resolve technical issues?

IT Software Support Technicians often collaborate with various departments, such as development, quality assurance, and end-user teams, to diagnose and resolve software-related issues efficiently. They act as a bridge between users experiencing problems and technical teams that can implement fixes or improvements. Clear communication and documentation are key, as technicians must relay technical information in an understandable way and escalate issues when necessary. Building strong working relationships across departments helps ensure that problems are resolved quickly and that recurring issues are addressed proactively.

What does a software support technician do?

A software support technician assists users with troubleshooting and resolving issues related to software applications and systems. They diagnose problems, provide technical guidance, and may use tools like remote support software or ticketing systems to ensure software functions correctly. Strong communication skills and knowledge of operating systems and common software are essential for this role.
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What job categories do people searching It Software Support Technician jobs look for? The top searched job categories for It Software Support Technician jobs are:
It Software Support Technician jobs near you
Infographic showing various It Software Support Technician job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.

IT Software Support Analyst

CBIZ Talent and Compensation Solutions

Phoenix, AZ

$55K - $60K/yr

Full-time

Medical

Posted 16 days ago

Job description

CBIZ Talent Solutions is assisting our national franchise client in their search for a remote IT Software Support Analyst. The preferred location of the candidate would be in Arizona.

Position Overview

The IT Support Analyst serves as the first point of contact for end users, delivering timely, high-quality technical support and customer service across proprietary software and may handle hardware and system-related issues. This role is responsible for diagnosing, resolving, and documenting incidents while ensuring clear communication, proper escalation, and consistent follow-up to maintain user satisfaction and operational efficiency.

Essential Responsibilities
  • Provide excellent customer service for all support queries and adhere to all service management principles.
  • Act as the first point of contact to provide helpdesk support, via phone, computer, and through the ticketing system, for issues related to mainly proprietary desktop software with some hardware and peripherals incidents as well.
  • Work within the ticketing system to create detailed work logs and technical documentation.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine and provide the best solutions based on the issues as diagnosed and details provided by the customer.
  • Escalate unresolved calls/tickets to the Senior Analysts and Supervisor as needed. As well as setting customer expectations for follow-up (i.e., when to expect follow-up contact and by whom).
  • Take ownership of user problems, follow up on the status of problems on behalf of the user, and communicate progress promptly.
  • Creating user accounts, resetting passwords, assigning security rights, database maintenance & support, and other duties as assigned.
Qualifications
  • Previous IT Service Desk or Call Center experience.
  • Bachelor’s degree in an IT related field or equivalent experience.
  • Self-motivated achiever who gains satisfaction from providing excellent customer service.
  • Ability to handle and self-prioritize workload to ensure needs are met.
  • Ability to maintain and produce user and troubleshooting documentation for technical and non-technical end users.
  • Strong problem-solving and analytical skills are required.
  • Excellent communication skills and phone etiquette.
  • Incident Management experience – Managing incidents, including business expectations and communication.
  • Knowledge of Microsoft-based operating systems with an emphasis on Windows 10 and up, and Office 365/Microsoft Dynamics.
  • Knowledge of CRM-based platforms.
Travel
  • This role might require limited travel to corporate events that help promote engagement and learning for our corporate team members.

Annual base salary: $55,000-$65,000 - overtime eligible.

For immediate consideration please send your most current resume to Laurie.Hills@cbiz.com with "AZ IT Support" in the subject line.
Only qualified candidates will be considered.

CBIZ Talent & Compensation Solutions is an Equal Opportunity Employer.
CBIZ Talent & Compensation Solutions does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.