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It Software Support Technician Jobs (NOW HIRING)

Texas Tech University

IT Support Technician I

Lubbock, TX

$18.50 - $25.25/hr

The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and ...

CBIZ Talent and Compensation Solutions

Be Seen First

IT Software Support Desk Manager

King Of Prussia, PA · On-site

$90K - $100K/yr

  • Medical

  • Life

  • Retirement

  • PTO

CBIZ Talent Solutions is seeking an experienced IT Software Support Desk Manager to oversee daily technical software support operations and ensure a high level of service across our client ...

Nevada Health Centers I

IT SUPPORT TECHNICIAN - IN OFFICE

Elko, NV · On-site

$18.06 - $20.77/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Description Under general supervision, the IT support technician provides technical assistance, training, and support in the use of IT hardware and software, and performs other related ...

Quantix

Field IT Support Technician

Dallas, TX · On-site

Job Title: Field IT Support Technician Location: Dallas, TX Type: Contract to hire Length: Six ... This may include desktop, laptop, tablet, printer, mobile device and software support. Required ...

Quantum Health

Software Support Technician

Dublin, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Will work closely with the IT Technical Support Lead to identify both service trends and the need for additional troubleshooting documentation. The Software Support Technician will utilize escalation ...

New Cibo Vita LLC

IT Support Specialist

Totowa, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IT Support Technician is responsible for providing first-line technical support to employees by installing, maintaining, and troubleshooting computer hardware, software, mobile devices, and ...

Texas Tech University

IT Support Technician III

Lubbock, TX · On-site

$18.50 - $25.50/hr

Position Description The IT Support Technician III's scope includes providing technical support and ... This position will also specialize in hardware and software relevant to the department or unit, and ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

Texas Tech University

IT Support Technician III

Lubbock, TX · On-site

$18.50 - $25.25/hr

Position Description The IT Support Technician III's scope includes providing technical support and ... This position will also specialize in hardware and software relevant to the department or unit, and ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Bellingham, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Burlington, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Bellingham, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

Morris & Dickson Co., LLC

IT Support Technician

Shreveport, LA · On-site

$17.50 - $24/hr

As a Tier 1 Hardware & Software Support Technician, you will provide first-level technical support for end users, troubleshoot various technical issues, and work closely with the IT team to ensure a ...

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It Software Support Technician information

See salary details

$16

$22

$40

How much do it software support technician jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is an IT software support technician?

IT Software Support Technicians are professionals who assist users and organizations with software-related issues. They troubleshoot problems, install and update software, and provide guidance to ensure applications run smoothly. Their role often involves supporting end-users through help desks, resolving technical issues remotely or in person, and maintaining documentation for common problems and solutions. They play a crucial part in keeping business operations efficient by minimizing software downtime and enhancing user productivity.

How does an IT software support technician typically interact with other departments to resolve technical issues?

IT Software Support Technicians often collaborate with various departments, such as development, quality assurance, and end-user teams, to diagnose and resolve software-related issues efficiently. They act as a bridge between users experiencing problems and technical teams that can implement fixes or improvements. Clear communication and documentation are key, as technicians must relay technical information in an understandable way and escalate issues when necessary. Building strong working relationships across departments helps ensure that problems are resolved quickly and that recurring issues are addressed proactively.

What are the key skills and qualifications needed to thrive as an IT software support technician, and why are they important?

To thrive as an IT Software Support Technician, you need strong troubleshooting skills, a solid understanding of operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with helpdesk ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Excellent customer service, problem-solving, and communication skills set outstanding technicians apart. These competencies are crucial for efficiently resolving technical issues, maintaining user satisfaction, and ensuring smooth organizational operations.

What is the difference between It Software Support Technician vs Network Support Technician?

AspectIt Software Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, software troubleshooting, user supportNetwork infrastructure, hardware setup, network troubleshooting
Industry UsageIT companies, tech support services, software firmsTelecommunications, enterprise networks, ISPs

The main difference is that an It Software Support Technician focuses on troubleshooting and supporting software applications and user issues, while a Network Support Technician specializes in maintaining and troubleshooting network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ based on the area of expertise.

More about It Software Support Technician jobs

What job categories do people searching It Software Support Technician jobs look for?

The top searched job categories for It Software Support Technician jobs are:

It Software Support Technician jobs near you
Infographic showing various It Software Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.

IT Software Support Technician

Steel Dynamics, Inc.

Fort Wayne, IN • On-site

$19.75 - $27/hr

Other

Posted 13 days ago

Steel Dynamics rating

7.9

Company rating: 7.9 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

159th of 540 rated manufacturers

Job description

Subsidiary
Steel Dynamics
Overview
This position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions.
Responsibilities
  • Answer service desk phone calls.
  • Log calls requesting technical assistance into the service desk software.
  • Troubleshoot software issues and document resolutions.
  • Assign work orders, follow up on status, and communicate status to users.
  • Handle requests & verify requested information with managers, and track progress.
  • Support Retail equipment- ATM, printers, cameras, scale interface.
  • Periodically travel to remote locations and assist other IT technicians.
  • All other duties as required.
  • Represent the company in a professional manner and provide excellent Customer Service.

Qualifications
Required
  • Excellent problem-solving skills and work well in a team environment
  • Understanding of business processes, transaction flows, and compliance requirements
  • Positive attitude and highly motivated
  • A team player with excellent communication skills
  • Timely communication and compliance with policies and procedures.
  • Customer service oriented.

Preferred
  • Associate degree or equivalent technical work experience (3 years).
  • Knowledge of various versions of Microsoft Windows and Office.
  • The ideal candidate would be energetic, detail oriented, and organized.
  • Experience with querying data from various systems and databases.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.

What Steel Dynamics employees say

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Benefits

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About Steel Dynamics

Sourced by ZipRecruiter

Steel Dynamics is one of the largest and most diversified domestic steel producers and metals recyclers in the United States, with an estimated steelmaking and coating capacity of approximately 13 million tons, and facilities located throughout the United States and in Mexico. We operate using a circular manufacturing model, producing lower-carbon-emission, quality steel using electric arc furnace (EAF) technology with recycled ferrous scrap as the primary input. Our circular economy is powered by our three primary operating platforms: steel, metals recycling, and steel fabrication. Our steel operations produce steel products, including hot roll, cold roll, and coated sheet steel, structural steel beams and shapes, rail, engineered special-bar-quality steel, cold finished steel, merchant bar products, and specialty steel sections. Our metals recycling operations collect and process ferrous and nonferrous scrap from manufacturing and end-of-life items, such as automobiles, appliances, and machinery. This processed scrap is then sold to end-users for reuse, including our EAF steel mills, which produce new steel from the scrapped material. We sell a meaningful amount of steel to our own steel fabrication operations that in turn produce and sell structural steel joist and deck building systems to consumers.

Industry

Manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1993

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