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It Software Support Technician Jobs (NOW HIRING)

CBIZ Talent and Compensation Solutions

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IT Software Support Desk Manager

King Of Prussia, PA · On-site

$90K - $100K/yr

CBIZ Talent Solutions is seeking an experienced IT Software Support Desk Manager to oversee daily technical software support operations and ensure a high level of service across our client ...

Quantix

Field IT Support Technician

Dallas, TX

Job Title: Field IT Support Technician Location: Dallas, TX Type: Contract to hire Length: Six ... This may include desktop, laptop, tablet, printer, mobile device and software support. Required ...

Quantix

Field IT Support Technician

Dallas, TX

Job Title: Field IT Support Technician Location: Dallas, TX Type: Contract to hire Length: Six ... This may include desktop, laptop, tablet, printer, mobile device and software support. Required ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Florence, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Longview, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Longview, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Florence, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

MetroSys

IT Support Technician

Bellingham, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ...

Vetsource

Pharmacy IT Support Technician I

Mcdonough, GA · On-site

$19.75 - $27/hr

WHO WE ARE LOOKING FOR Pharmacy IT Support Technician I The Pharmacy IT Support Technician I is ... WHAT YOU BRING * 1+ years of IT/Software Support. * 1+ years in a warehouse environment.

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It Software Support Technician information

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How much do it software support technician jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for it software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between It Software Support Technician vs Network Support Technician?

AspectIt Software Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, software troubleshooting, user supportNetwork infrastructure, hardware setup, network troubleshooting
Industry UsageIT companies, tech support services, software firmsTelecommunications, enterprise networks, ISPs

The main difference is that an It Software Support Technician focuses on troubleshooting and supporting software applications and user issues, while a Network Support Technician specializes in maintaining and troubleshooting network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ based on the area of expertise.

What are the key skills and qualifications needed to thrive as an IT Software Support Technician, and why are they important?

To thrive as an IT Software Support Technician, you need strong troubleshooting skills, a solid understanding of operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with helpdesk ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Excellent customer service, problem-solving, and communication skills set outstanding technicians apart. These competencies are crucial for efficiently resolving technical issues, maintaining user satisfaction, and ensuring smooth organizational operations.

What are IT Software Support Technicians?

IT Software Support Technicians are professionals who assist users and organizations with software-related issues. They troubleshoot problems, install and update software, and provide guidance to ensure applications run smoothly. Their role often involves supporting end-users through help desks, resolving technical issues remotely or in person, and maintaining documentation for common problems and solutions. They play a crucial part in keeping business operations efficient by minimizing software downtime and enhancing user productivity.

How does an IT Software Support Technician typically interact with other departments to resolve technical issues?

IT Software Support Technicians often collaborate with various departments, such as development, quality assurance, and end-user teams, to diagnose and resolve software-related issues efficiently. They act as a bridge between users experiencing problems and technical teams that can implement fixes or improvements. Clear communication and documentation are key, as technicians must relay technical information in an understandable way and escalate issues when necessary. Building strong working relationships across departments helps ensure that problems are resolved quickly and that recurring issues are addressed proactively.
More about It Software Support Technician jobs
What job categories do people searching It Software Support Technician jobs look for? The top searched job categories for It Software Support Technician jobs are:
It Software Support Technician jobs near you
Infographic showing various It Software Support Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.

Application / Software Support Technician

Vital IT Services

Oak Ridge, TN • On-site

$45K - $65K/yr

Full-time

Re-posted 11 days ago

Job description

Core Focus

To investigate, diagnose, and resolve deep-level application and database failures across SaaS platforms and custom client applications, utilizing strong data querying and configuration skills to unblock users and protect overall platform integrity.

Roles & Responsibilities
  1. L2 Technical Escalation & Resolution: Investigating and resolving deep-level application errors, system failures, and data discrepancies escalated from L1/Frontline support.
  2. Database Querying & Analysis: Writing and executing precise SQL queries to trace transaction errors, audit system behavior, and pull custom data extractions across varied database structures (e.g., Azure SQL, relational databases).
  3. Application Configuration & Provisioning: Implementing and verifying complex software system configurations, user access rules, and client-specific business parameters to meet ongoing operational needs.
  4. Functional & Regression Testing: Conducting structured verification testing on newly deployed hotfixes, software configurations, and system reports to ensure they match target performance metrics before live release.
  5. Standard Operating Procedure (SOP) Upkeep: Documenting newly identified bug-resolution patterns, troubleshooting checklists, and technical system configurations inside the shared Confluence knowledge base.
Skills & Experience
  • Professional Technical Experience: 3+ years of experience in an Application Support, Technical Systems Analyst, or L2/L3 IT Support role (experience within a data-intensive environment like commercial insurance, finance, or B2B SaaS is a strong plus).
  • Database & Querying Literacy: Highly comfortable working with relational database environments. Practical, intermediate-level experience writing SQL select queries, joins, and filtering commands to isolate data anomalies.
  • Data Structure Familiarity: Exposure to, or basic conceptual comfort navigating, modern cloud storage environments (e.g., Azure SQL, Cosmos DB, or legacy DB2 data environments).
  • Analytical Diagnostic Mindset: Exceptional technical troubleshooting skills - the natural ability to follow a transaction error backwards through application settings and database tables to find the underlying root cause.
  • System Testing Familiarity: Basic understanding of QA/testing principles to verify that code fixes successfully resolve an reported user incident without breaking adjacent features.
Success Metrics
  • L2 Resolution SLA Compliance: Maintain a >= 90% compliance rate on resolving escalated technical application issues within defined client agreement windows.
  • Support Ticket Reopen Rate: Keep resolved/closed application support tickets requiring reopen intervention to < 5% per quarter.
  • Configuration Validation Accuracy: Ensure 100% of assigned system configurations are fully tested and validated in sandbox environments prior to production go-live.
  • Jira & Time-Tracking Accuracy: 100% weekly compliance on task logging, ticket documentation, and precise billable time-tracking entries.