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It Software Support Technician Jobs (NOW HIRING)

Thorne

IT Support Technician

Summerville, SC · On-site

$19.25 - $26.50/hr

IT Support Technician Department: Information Technology Employment Type: Full Time Location ... Troubleshoot and resolve complex technical issues related to hardware, software, and network ...

New

SpaceX

IT Support Technician

Cape Canaveral, FL · On-site

$18.25 - $25/hr

... IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT support technician with strong ... Troubleshoot software and hardware issues, in person and remotely. * Configure and troubleshoot ...

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

This role will troubleshoot hardware, software, and network issues while supporting end users and ... reliable IT operations across multiple systems and facilities. Qualifications: · 2-5 years of ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis out of Charleston, SC. This role is for an entry-level IT support person or administrator with ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis out of Charleston, SC. This role is for an entry-level IT support person or administrator with ...

Wyandotmemorial

$21.50 - $29.50/hr

The IT Support Technician position is part of the Information Technology Department and is a ... Diagnose and resolve hardware, software, and network issues for end users. * Assist with user ...

Golden Nugget

IT Support Technician

Laughlin, NV · On-site

$19.75 - $27/hr

Overview The IT Support Technician is responsible for working across a broad range of technologies ... Use problem management software to track all user incidents, requests, and system downtime

Cumming Group

IT Support Technician

Miami, FL · On-site

$22.93 - $29.06/hr

The IT Support Technician is the initial support level responsible for internal technical support ... Remote into TMs computers to install software, troubleshoot, provide "hands on" assistance, etc ...

Lyon Living

IT Support Technician

Milpitas, CA · On-site

$25 - $29/hr

The IT Support Technician provides on-site technical support for use problems relating to hardware and software issues. This includes documenting all pertinent end user information and nature of ...

Moffitt

IT SUPPORT TECHNICIAN I

Long Beach, CA · On-site

$26.32 - $40.14/hr

Install computer hardware and software, including desktops, laptops, printers, scanners, tablets ... fellow IT Support Technicians to improve teamwork, knowledge, and customer service. Take ...

First Call

Junior Support Technician

White House, TN · On-site

$20.75 - $28.25/hr

Junior Support Technician(Hybrid - White House, TN)About the Role:We're seeking a motivated and ... IT & Compliance Manager and provide backup support for Help Desk operations and the Software ...

Riot Platforms

IT Support Technician II

Corsicana, TX · On-site

$19 - $26/hr

Resolve advanced hardware, software, endpoint, access, mobile-device, conferencing, printing, and ... Guide IT Support Technician I staff through peer mentoring, troubleshooting guidance, escalation ...

PSI (Proteam Solutions)

IT Support Technician

Columbus, OH · On-site

$20.75 - $28.50/hr

PSI (Proteam Solutions) is seeking an IT Support Technician to join their team in Columbus, Ohio ... Responsibilities : • Install and test software on stand-alone computers. • Troubleshoot and ...

Riot Platforms

IT Support Technician II

Houston, TX · On-site

$20.50 - $28.25/hr

Resolve advanced hardware, software, endpoint, access, mobile-device, conferencing, printing, and ... Guide IT Support Technician I staff through peer mentoring, troubleshooting guidance, escalation ...

Fleet Feet

IT Support Technician

Durham, NC

$19.50 - $26.75/hr

As our IT Support Technician you will diagnose, repair, and maintain hardware and software components. This individual will install and configure computer hardware and provide IT support for the ...

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It Software Support Technician information

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How much do it software support technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is an IT software support technician?

IT Software Support Technicians are professionals who assist users and organizations with software-related issues. They troubleshoot problems, install and update software, and provide guidance to ensure applications run smoothly. Their role often involves supporting end-users through help desks, resolving technical issues remotely or in person, and maintaining documentation for common problems and solutions. They play a crucial part in keeping business operations efficient by minimizing software downtime and enhancing user productivity.

How does an IT software support technician typically interact with other departments to resolve technical issues?

IT Software Support Technicians often collaborate with various departments, such as development, quality assurance, and end-user teams, to diagnose and resolve software-related issues efficiently. They act as a bridge between users experiencing problems and technical teams that can implement fixes or improvements. Clear communication and documentation are key, as technicians must relay technical information in an understandable way and escalate issues when necessary. Building strong working relationships across departments helps ensure that problems are resolved quickly and that recurring issues are addressed proactively.

What are the key skills and qualifications needed to thrive as an IT software support technician, and why are they important?

To thrive as an IT Software Support Technician, you need strong troubleshooting skills, a solid understanding of operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with helpdesk ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Excellent customer service, problem-solving, and communication skills set outstanding technicians apart. These competencies are crucial for efficiently resolving technical issues, maintaining user satisfaction, and ensuring smooth organizational operations.

What is the difference between It Software Support Technician vs Network Support Technician?

AspectIt Software Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, software troubleshooting, user supportNetwork infrastructure, hardware setup, network troubleshooting
Industry UsageIT companies, tech support services, software firmsTelecommunications, enterprise networks, ISPs

The main difference is that an It Software Support Technician focuses on troubleshooting and supporting software applications and user issues, while a Network Support Technician specializes in maintaining and troubleshooting network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ based on the area of expertise.

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What job categories do people searching It Software Support Technician jobs look for?

The top searched job categories for It Software Support Technician jobs are:

It Software Support Technician jobs near you
Infographic showing various It Software Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.

IT Support Technician

Advanced Business Solutions

Louisville, KY • On-site

$35K - $45K/yr

Full-time

Re-posted 5 days ago

Job description

IT Support Technician
Reports to: Service Manager Hours Required: Full Time (40 hours per week)
ABS was founded in 1995 as a Customer Service company first and an IT Service company second. We have experienced fast growth and expansion which provides many opportunities for advancement and growth for our employees. We encourage ingenuity and creativity in all aspects of our company and believe that the key to our success has been and will continue to be our constant desire to improve the Customer Experience.
The ideal ABS IT Support Technician, also referred to as a Tier 1 Technician, is a proactive self-starter with exceptional troubleshooting and analytical skills who possesses an ability to excel in a fast-paced environment. They are not afraid to set and meet a high level of expectations. The right candidate is approachable, confident, persistent, and passionate. This detail-oriented, organized, structured individual knows how to prioritize, motivate, and coach others with a positive “can-do” attitude. Excellent communication skills when interacting with customers via phone, email, chat is essential. Critical thinking, perseverance and adaptability are imperative for this role. They must possess excellent logical problem-solving skills as well as the ability to follow through.
ESSENTIAL DUTIES/RESPONSIBILITIES
During your first month of employment, you will be trained on the ABS Way as well as the systems we use to provide service. We take a great deal of pride in providing our customers with a high-quality experience and ensure that all of our engineers are trained and to do so. Once our new employees go through the basic training provided, they will begin to learn in greater detail about how to fulfill the duties of their individual job roles. The daily responsibilities include but are not limited to:
  1. Act as escalation point for tier 1 tickets.
  2. Provide a full range of network, server, and workstation support for a diverse client base.
  3. Remotely troubleshooting client issues or being onsite at a client office, providing superior IT customer service.
  4. Professionally respond to telephone calls, emails, and web-based service requests.
  5. Provide friendly, courteous and quality support for clients.
  6. Follow a service ticket through to its completion.
  7. Meet or exceed key service metrics.
QUALIFICATIONS
  1. Ability to communicate technical information, both verbal and written, to a wide range of end-users
  2. Strong knowledge of desktop operating systems and productivity software (MS Office, Visio, PowerPoint, Adobe).
  3. In-depth knowledge of Windows Server Operating Systems, Group Policies, Active Directory, Office 365, and Exchange.
  4. Advanced understanding of IP networking.
  5. Thorough knowledge of Switches, Routers, and Firewalls.
  6. Ability to work in a team environment and communicate effectively.
  7. Self-starter with a proven record of setting and accomplishing goals.
PREFERRED
  1. 3 to 5 years of on the job experience providing technical support in an Information Technology capacity.
  2. Above average verbal communication and interpersonal skills.
  3. Associates or bachelor’s degree or equivalent experience.
  4. Relevant Industry certifications.
  5. Experience working as part of a team.

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