ZipRecruiter

Log In

1

It Software Support Technician Jobs (NOW HIRING)

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate ... Troubleshoot and resolve hardware, software, operating system, and connectivity issues across ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA

$50K - $65K/yr

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems ... Provide first-level technical support for hardware, software, systems, and application issues

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate ... Troubleshoot and resolve hardware, software, operating system, and connectivity issues across ...

Euclid Chemical

IT Support Technician

Cleveland, OH · On-site

$25 - $30/hr

Euclid Chemical is currently seeking a Dispenser IT Support Technician to be responsible for ... Including software licensing used in the dispensing equipment. * Maintain & update system ...

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues ... software and peripherals and respond to client tickets and alerts via our ticket system.

GOODWILL CENTRAL COAST

IT Support Technician

Salinas, CA · On-site

$27 - $28/hr

IT Support Technician Goodwill Central Coast - Salinas, CA Join a Mission-Driven Organization ... This role serves as a key point of contact for troubleshooting hardware, software, Microsoft 365 ...

Vega ECM Solutions

IT Support Technician

Irvine, CA · Hybrid

$23 - $31.75/hr

Position will also require work with customer systems, both remote and onsite including traveling to clients location for software installation and maintenance. IT Support Technician Duties and ...

Vega Ecm Solutions

IT Support Technician

Irvine, CA · On-site

$23 - $31.75/hr

Position will also require work with customer systems, both remote and onsite including traveling to clients location for software installation and maintenance. IT Support Technician Duties and ...

The Fountain Group

IT Support Technician

Painted Post, NY · On-site

$18.25 - $25/hr

The Fountain Group is seeking an IT Support Technician to provide technical assistance and support for incoming service requests related to computer systems, software, hardware, and infrastructure.

The Rockridge Group

IT Support Technician

Princeton, NJ

$22.50 - $31/hr

TITLE: IT Support Technician DURATION: Three (3+) months with possibility to be extended LOCATION: 210 Carnegie Center, Suite 103, Princeton, NJ 08540 Job Summary: We are looking to hire a skilled ...

SRS Acquiom

IT Support Technician

Denver, CO · On-site

$31.25 - $36.06/hr

... t Technician to join our IT Support team. The IT Support team is responsible for all areas of ... Provide hardware and software support for both in-person and remote clients with macOS and Windows ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIt Software Support Technician Jobs

It Software Support Technician information

See salary details

$16

$22

$40

How much do it software support technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is an IT software support technician?

IT Software Support Technicians are professionals who assist users and organizations with software-related issues. They troubleshoot problems, install and update software, and provide guidance to ensure applications run smoothly. Their role often involves supporting end-users through help desks, resolving technical issues remotely or in person, and maintaining documentation for common problems and solutions. They play a crucial part in keeping business operations efficient by minimizing software downtime and enhancing user productivity.

How does an IT software support technician typically interact with other departments to resolve technical issues?

IT Software Support Technicians often collaborate with various departments, such as development, quality assurance, and end-user teams, to diagnose and resolve software-related issues efficiently. They act as a bridge between users experiencing problems and technical teams that can implement fixes or improvements. Clear communication and documentation are key, as technicians must relay technical information in an understandable way and escalate issues when necessary. Building strong working relationships across departments helps ensure that problems are resolved quickly and that recurring issues are addressed proactively.

What are the key skills and qualifications needed to thrive as an IT software support technician, and why are they important?

To thrive as an IT Software Support Technician, you need strong troubleshooting skills, a solid understanding of operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with helpdesk ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Excellent customer service, problem-solving, and communication skills set outstanding technicians apart. These competencies are crucial for efficiently resolving technical issues, maintaining user satisfaction, and ensuring smooth organizational operations.

What is the difference between It Software Support Technician vs Network Support Technician?

AspectIt Software Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, software troubleshooting, user supportNetwork infrastructure, hardware setup, network troubleshooting
Industry UsageIT companies, tech support services, software firmsTelecommunications, enterprise networks, ISPs

The main difference is that an It Software Support Technician focuses on troubleshooting and supporting software applications and user issues, while a Network Support Technician specializes in maintaining and troubleshooting network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ based on the area of expertise.

More about It Software Support Technician jobs

What job categories do people searching It Software Support Technician jobs look for?

The top searched job categories for It Software Support Technician jobs are:

It Software Support Technician jobs near you
Infographic showing various It Software Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.

IT Support Technician - Grand Rapids

SGA Dental Partners

Grand Rapids, MI • On-site

$20.75 - $28.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

SGA Dental Partners rating

5.3

Company rating: 5.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

The IT Support Technician will assist team members at our dental practices who are experiencing any procedural or operating difficulty with the use of IT hardware, software, products, or services. The IT Support Technician will maintain a diligent focus on proactively identifying and resolving issue trends. This role will work very closely with Senior Systems Engineer and other IT team members to collaborate on long-term solutions that mitigate the volume and severity of IT issues for our practices.
This role will be a hybrid remote/in-person position with a focus on resolving issues remotely whenever possible. Must be within a commutable driving distance of Grand Rapids, MI for on-site support as needed.
Essential Duties
  • Supports all SGA dental offices via remote support in an efficient and effective manner.
  • Track all issues, troubleshooting steps, and solutions in real-time using the support ticketing system.
  • Maintain accurate inventory of technology assets including hardware, software, and licensing.
  • Perform general preventative maintenance on the company's computing infrastructure and software.
  • Ability to independently review user manuals, web searches, and other resources to identify solutions to complex issues.
  • Be able to work in a team environment with other IT professionals.
  • Prioritize, diagnose, and resolve issues pertaining to PCs, servers, printers, peripherals, integrated dental equipment and phone systems.
  • Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software.
  • Support networked multifunction units to include printing, scanning, and faxing.
  • Work through vendor support including hardware and specialty software companies.
  • Resolve issues with credit card terminals.
  • Follow up on closed tickets to verify satisfactory resolution.
  • Participate in structured cabling/wiring as required.
  • Endeavor to resolve issues on the first call without escalation.
  • Escalates appropriately to senior IT personnel.
  • Install and upgrade software on end-user computers.
  • Local travel and occasional overnight stays will be required.
  • Critically analyze helpdesk tickets for patterns and root cause. Regularly report to management your findings and recommend solutions to permanently resolve or mitigate issues
  • Represent the "voice of the user" in regards to prioritizing issues to resolve- balancing quantity and severity of the symptoms to determine which issues serve the "greatest good"
  • Assumes and executes additional responsibilities as assigned.

Knowledge/Skills/Abilities
  • Must be self-motivated to learn and support new and fast-changing technologies on multiple platforms.
  • Must demonstrate strong verbal and written skills in order to provide effective phone, desk-side, and email support.
  • Excellent interpersonal skills
  • Exceptional work habits under pressure

Education/ Experience
  • The position requires experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary. Customer service training and/or experience are beneficial.
  • Interactions must be handled with diplomacy and tact. Individual must be able to gauge the user's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.
  • Minimum of 1 year in an IT support organization with experience resolving root cause issues rather than just individual problems.
  • Experience with dental practice software a huge plus!

Benefits We Offer:
  • Paid Holidays and Paid Time Off (PTO)
  • 401(k) Retirement Plan
  • Health and Vision Insurance
  • Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
  • Supplemental Coverage (Disability, Critical Illness, Accident)
  • Career Growth and Development Opportunities

In hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference!
In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment.
SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

What SGA Dental Partners employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply