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It Software Support Technician Jobs (NOW HIRING)

Axiom Healthcare Services

IT Support Technician

Olathe, KS

$20.75 - $28.50/hr

We are seeking a highly skilled and proactive IT Support Technician to join our dynamic technology ... Provide technical troubleshooting support across hardware, software, and network systems to resolve ...

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate ... Troubleshoot and resolve hardware, software, operating system, and connectivity issues across ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA · On-site

$50K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems ... Provide first-level technical support for hardware, software, systems, and application issues

SpaceX

IT Support Technician

Hawthorne, CA · On-site

$38 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT support technician with strong ... Troubleshoot software and hardware issues, in person and remotely. * Configure and troubleshoot ...

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the ...

L3Harris Technologies

IT Support Technician

Greenville, TX

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... This mid-level role involves resolving complex hardware, software, and network issues, supporting ...

Kop-Coat, Inc.

IT Support Technician

Cleveland, OH · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Euclid Chemical is currently seeking a Dispenser IT Support Technician to be responsible for ... Including software licensing used in the dispensing equipment. * Maintain & update system ...

L3Harris Technologies

IT Support Technician

Rochester, NY

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... This mid-level role involves resolving complex hardware, software, and network issues, supporting ...

L3Harris Technologies

IT Support Technician

Camden, NJ

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... This mid-level role involves resolving complex hardware, software, and network issues, supporting ...

Heico Aerospace Corporation

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the ...

New

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the ...

Nemo IT Solutions

IT / Software Services

Dallas, TX · On-site

... support to assist our clients to achieve high growth. Our purpose is to create maximum employment ... Industry: IT / Software Services Functional Area: IT, Maintenance Role Category: Programming ...

Business Centric Technology

IT Support Technician

Plano, TX · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our client is looking for a polished, articulate, and highly professional IT Support Technician to join a growing team in Plano. This is more than a help desk role -- it's a visible, business ...

Red River

Corporate IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

Position Summary The IT Support Technician provides frontline and escalated technical support to ... Provide technical support for hardware, software, connectivity, and productivity issues in remote ...

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Showing results 21-40

All JobsIt Software Support Technician Jobs

It Software Support Technician information

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How much do it software support technician jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between It Software Support Technician vs Network Support Technician?

AspectIt Software Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, software troubleshooting, user supportNetwork infrastructure, hardware setup, network troubleshooting
Industry UsageIT companies, tech support services, software firmsTelecommunications, enterprise networks, ISPs

The main difference is that an It Software Support Technician focuses on troubleshooting and supporting software applications and user issues, while a Network Support Technician specializes in maintaining and troubleshooting network hardware and infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ based on the area of expertise.

What are the key skills and qualifications needed to thrive as an IT software support technician, and why are they important?

To thrive as an IT Software Support Technician, you need strong troubleshooting skills, a solid understanding of operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with helpdesk ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Excellent customer service, problem-solving, and communication skills set outstanding technicians apart. These competencies are crucial for efficiently resolving technical issues, maintaining user satisfaction, and ensuring smooth organizational operations.

What is an IT software support technician?

IT Software Support Technicians are professionals who assist users and organizations with software-related issues. They troubleshoot problems, install and update software, and provide guidance to ensure applications run smoothly. Their role often involves supporting end-users through help desks, resolving technical issues remotely or in person, and maintaining documentation for common problems and solutions. They play a crucial part in keeping business operations efficient by minimizing software downtime and enhancing user productivity.

How does an IT software support technician typically interact with other departments to resolve technical issues?

IT Software Support Technicians often collaborate with various departments, such as development, quality assurance, and end-user teams, to diagnose and resolve software-related issues efficiently. They act as a bridge between users experiencing problems and technical teams that can implement fixes or improvements. Clear communication and documentation are key, as technicians must relay technical information in an understandable way and escalate issues when necessary. Building strong working relationships across departments helps ensure that problems are resolved quickly and that recurring issues are addressed proactively.
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What job categories do people searching It Software Support Technician jobs look for?

The top searched job categories for It Software Support Technician jobs are:

It Software Support Technician jobs near you
Infographic showing various It Software Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.

Onsite & Software Support Technician

Five Star Technology Solutions

Greenwood, IN • On-site

$40K - $45K/yr

Full-time, Part-time

Posted 16 days ago

Job description

Onsite amp; Software Support Technician
This full-time position blends two of Five Star's part-time functions into a single role: on-demand onsite technical support for school buildings within a two-hour drive of the technician's home address, and remote software support for Five Star's software platforms and client districts.
The technician splits time flexibly between on-call/scheduled onsite dispatches and the remote software support ticket queue — weekly hours shift based on onsite dispatch volume and software ticket demand, totaling a full-time schedule. The role reports jointly to the Head of Onsite Services (onsite/on-call functions) and the Product Support Manager (software support functions).
The individual in this role must be equally comfortable in the field and at a desk — troubleshooting hardware and devices onsite one day, and resolving software and data-support tickets remotely the next. Strong communication, prioritization, and self-direction are essential, since workload and channel shift week to week.
Essential Functions
  • Provide Tier I onsite technical support during scheduled visits and on-call dispatches, responding to issues submitted by school staff and/or students.
  • Coordinate availability and visit scheduling with the Head of Onsite Services, confirming visit windows, on-call windows, and expected response times.
  • Perform computer imaging, software installations, technology inventory, and technology maintenance/repair during scheduled site visits.
  • Troubleshoot and repair various devices and peripheral equipment, including but not limited to iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards.
  • Support seasonal spikes — such as device deployment/collection or back-to-school setup — on an as-needed, scheduled basis.
  • Provide technical support services for Five Star's software platforms via ticketing system, phone, and email.
  • Work closely with school district personnel and team members to ensure timely, process-driven resolution of software issues.
  • Access client assessment data from vendor sites and import files into Pivot; troubleshoot data file import issues on a client-by-client basis.
  • Relay client feedback to the Product Support Manager to inform product enhancements.
  • Participate in quality assurance testing of software solutions.
  • Work within Five Star's ticketing system to log detailed notes for every interaction — onsite or remote — and escalate issues to higher-level support when necessary, collaborating until problems are fully resolved.
  • Communicate clearly with school personnel regarding ticket/visit status, and with Five Star leadership regarding completed work and recurring issues.
  • Attend software team meetings, weekly Experience team meetings, and Five Star's annual in-person conference.
  • Experience troubleshooting hardware, software, and connectivity issues; a problem-solving mindset and customer service background with excellent communication skills.
  • Previous experience working with data files from Microsoft Excel, including CSV files, and Google Apps (Gmail, Drive, Docs, Sheets) preferred.
  • A valid driver's license and reliable transportation to travel within a two-hour radius of home address.
  • Fulfill other duties as directed by the Head of Onsite Services or Product Support Manager.

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