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Information Systems Support Technician information

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$42

How much do information systems support technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for information systems support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an information systems support technician?

Information Systems Support Technicians are IT professionals who provide technical support and troubleshooting for computer systems, networks, and software within an organization. They help maintain and repair hardware, install and configure software, respond to help desk requests, and ensure systems run efficiently. These technicians often work closely with other IT staff to resolve issues and may also assist in training employees on new technologies. Their role is critical in minimizing downtime and keeping an organization’s technology infrastructure running smoothly.

What are the key skills and qualifications needed to thrive as an information systems support technician?

To thrive as an Information Systems Support Technician, you need strong troubleshooting skills, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), help desk ticketing systems, and hardware/software diagnostics tools is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills ensure efficient system maintenance, quick issue resolution, and reliable support for organizational technology needs.

What are some common challenges an information systems support technician faces when supporting end-users, and how can they effectively address them?

Information Systems Support Technicians often encounter challenges such as troubleshooting hardware and software issues remotely, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, technicians typically prioritize tickets based on urgency, use remote access tools to diagnose problems efficiently, and develop strong interpersonal skills to ensure clear and supportive communication. Continuous learning and staying updated on the latest technologies also help technicians handle diverse technical issues effectively.

What is the difference between Information Systems Support Technician vs Network Support Specialist?

AspectInformation Systems Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, hardware/software troubleshootingNetwork infrastructure, routers, switches, network troubleshooting
Industry UsageIT departments across various industriesOrganizations with complex network needs

While both roles support IT infrastructure, the Information Systems Support Technician primarily assists end-users with hardware and software issues, whereas the Network Support Specialist focuses on maintaining and troubleshooting network systems. The roles often overlap but differ in technical focus and certifications required.

How much do information systems support technicians make in the US?

In the US, information systems support technicians typically earn a median annual salary of around $55,000 to $65,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the complexity of the support environment and the employer.
More about Information Systems Support Technician jobs

What cities are hiring for Information Systems Support Technician jobs?

Cities with the most Information Systems Support Technician job openings:

What job categories do people searching Information Systems Support Technician jobs look for?

The top searched job categories for Information Systems Support Technician jobs are:

Infographic showing various Information Systems Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Systems Support Technician |

TEKsystems

Santa Ana, CA

$22/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


Job description

Description

AGENCY: County of Orange

POSITION: Desktop Support Technician

QUANTITY OF OPENINGS: 1

LOCATION: 100% onsite at the buildings in Santa Anna (1400 South Grand Ave Santa Ana Ca.) Will go between a few buildings in downtown Santa Ana that are all within close proximity.

PLACEMENT TYPE: long term contract but this team will convert when they have full time openings

DOES THIS POSITION QUALIFY FOR OVERTIME OR IS THIS A STRAIGHT TIME CONTRACT? qualifies for time and a half

TARGETED CONVERSION SALARY: unknown

EDUCATION AND EXPERIENCE REQUIREMENT: Associate's degree in a technical field such as computer science, computer engineering or related field required 2 -5 years experience required Knowledge of Windows OS Experience with desktop installation and configuration Experience troubleshooting desktop issues as well as mobile devices

INTERVIEW PROCESS: 1 video zoom video interview with manager - possible second interview.

Candidate must fully pass AGS/ SAIC compliance BEFORE starting; no extension will be allowed on this contract

DAY TO DAY ROLE: Looking for experienced Desktop Technician to support end users in Santa Ana, CA and MUST HAVE VIP experience and great customer service skills.

Must have reliable transportation.

Must have experience in OS refresh efforts and professional working experience with Windows 11 is a requirement.

Must have corporate Desktop support experience troubleshooting hardware and software issues. these roles will be 100% Deskside support on site. This is NOT a Service Desk(call center) role.

Looking for a candidate that has corporate Desktop experience; looking for someone that has worked with high level clients and can support in the VIP space.

The main function of a systems support technician is to be responsible for the installation, configuration, and administration of Windows desktops. Job Responsibilities: Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts Support employees, both local and remote, with Desktop issues, account issues, access to various internal services Troubleshoot software issues on employees desktops/laptops Some off hours support for may apply Qualifications: Associate's degree in a technical field such as computer science, computer engineering or related field required 3 -5 years experience required Knowledge of Windows OS Experience with desktop installation and configuration Experience troubleshooting desktop issues as well as mobile devices

Skills

Desktop, Windows, Executive Support exp

Top Skills Details

Desktop,Windows

Additional Skills & Qualifications

Must have corporate Desktop support experience troubleshooting hardware and software issues. these roles will be 100% Deskside support on site.

Looking for a candidate that has corporate Desktop experience; looking for someone that has worked with high level clients and can support in the VIP space.

The main function of a systems support technician is to be responsible for the installation, configuration, and administration of Windows desktops. Job Responsibilities: Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts Support employees, both local and remote, with Desktop issues, account issues, access to various internal services Troubleshoot software issues on employees desktops/laptops Some off hours support for may apply Qualifications: Associate's degree in a technical field such as computer science, computer engineering or related field required 3 -5 years experience required Knowledge of Windows OS Experience with desktop installation and configuration Experience troubleshooting desktop issues as well as mobile devices

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Santa Ana, CA.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Santa Ana,CA.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.


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About TEKsystems

Sourced by ZipRecruiter

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US