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Information Systems Support Technician Jobs (NOW HIRING)

ServiceTec

Airport Systems Support Technician

Hebron, KY · On-site

$45K - $50K/yr

Airport Systems Support Technician Location: Cincinnati/Northern Kentucky International Airport ... IT services to the aviation industry has an exciting recruitment opportunity for an Airport Systems ...

City of Decatur, AL

Systems Support Technician

Decatur, AL · On-site

$40K - $62K/yr

Information Systems Department Opening Date: 07/22/2026 Closing Date: 8/5/2026 11:59 PM Central Job ... Installs, configures, secures, supports, and maintains hardware and software infrastructure in ...

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

We're looking for volunteers to help manage these systems and our volunteer users. Our user base is approximately 200 volunteers. The IT system support technicians will aid with giving our volunteers ...

Source Code LLC

IT Support Technician

Chicago, IL

$65K - $75K/yr

... Technician to join our IT Services group. The successful candidate is a disciplined, self-motivated ... Systems support for various Microsoft products, third-party software and cloud applications.

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Information Systems Support Technician information

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How much do information systems support technician jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for information systems support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does an information systems technician do?

An information systems support technician maintains and troubleshoots computer hardware, software, and network systems to ensure smooth operation. They often install, configure, and repair equipment, provide technical support to users, and may hold certifications like CompTIA A+ or Network+. Their work environment typically involves helping organizations resolve IT issues promptly and efficiently.

What is the difference between Information Systems Support Technician vs Network Support Specialist?

AspectInformation Systems Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, hardware/software troubleshootingNetwork infrastructure, routers, switches, network troubleshooting
Industry UsageIT departments across various industriesOrganizations with complex network needs

While both roles support IT infrastructure, the Information Systems Support Technician primarily assists end-users with hardware and software issues, whereas the Network Support Specialist focuses on maintaining and troubleshooting network systems. The roles often overlap but differ in technical focus and certifications required.

What does an IT support technician do?

An IT support technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using diagnostic tools and following established procedures to ensure system functionality and security.

What are Information Systems Support Technicians?

Information Systems Support Technicians are IT professionals who provide technical support and troubleshooting for computer systems, networks, and software within an organization. They help maintain and repair hardware, install and configure software, respond to help desk requests, and ensure systems run efficiently. These technicians often work closely with other IT staff to resolve issues and may also assist in training employees on new technologies. Their role is critical in minimizing downtime and keeping an organization’s technology infrastructure running smoothly.

What is an information technology support technician?

An information technology support technician is a professional who provides technical assistance to users and organizations by troubleshooting hardware, software, and network issues. They often work in help desk environments, use diagnostic tools, and may hold certifications like CompTIA A+ to perform their duties effectively.

What are the key skills and qualifications needed to thrive as an Information Systems Support Technician, and why are they important?

To thrive as an Information Systems Support Technician, you need strong troubleshooting skills, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), help desk ticketing systems, and hardware/software diagnostics tools is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills ensure efficient system maintenance, quick issue resolution, and reliable support for organizational technology needs.

What are some common challenges an Information Systems Support Technician faces when supporting end-users, and how can they effectively address them?

Information Systems Support Technicians often encounter challenges such as troubleshooting hardware and software issues remotely, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, technicians typically prioritize tickets based on urgency, use remote access tools to diagnose problems efficiently, and develop strong interpersonal skills to ensure clear and supportive communication. Continuous learning and staying updated on the latest technologies also help technicians handle diverse technical issues effectively.

Is helpdesk a good entry-level IT job?

The helpdesk role for an Information Systems Support Technician is a common entry-level IT position that provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with hardware, software, and ticketing systems, and can serve as a stepping stone to more advanced IT roles with additional certifications or specialized skills.
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Information Systems Support Technician jobs near you
Infographic showing various Information Systems Support Technician job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,061 per year, or $25 per hour.
IT & Systems Support Technician

IT & Systems Support Technician

iDeal Aluminum

Saint Augustine, FL • On-site

$18.75 - $25.75/hr

Full-time

Posted yesterday

Job description

Job Title:
IT & Systems Support Technician
Classification:
Hourly, Non-Exempt
Department/Group:
IT
Location:
St. Augustine, FL 32084
Shift:
8:00 AM - 5:00 PM
Monday - Friday
Position Type:
Full Time, Onsite
HR Contact:
Felizia Martinez
We are seeking a motivated, "hands-on" IT & Systems Support Technician for our manufacturing facility. This role is a mix of desktop support, physical security, and infrastructure management. You will start with the fundamentals-organizing equipment and supporting staff-while being mentored to manage critical network and server hardware. This is a career-growth position where your pay increases as you master new technical milestones and take on higher-level responsibilities.
Primary Responsibilities:
  • Infrastructure & Organization: Own the organization of the server room and IT closets; manage cabling, label equipment, and maintain a clean, professional hardware environment.

  • Server & Network Support: Assist with the physical installation, cabling, and monitoring of servers, switches, and wireless access points.

  • Physical Security Systems: Maintain site security technology, including IP cameras, NVR management, and electronic access control (badge readers).

  • Production Floor Support: Ensure all "mission-critical" hardware-label printers, ruggedized tablets, and workstations-stay online to keep production moving.

  • Desktop Support: Provide first-tier support for Windows, Microsoft 365, and general connectivity issues for office and plant staff.

  • The "Level-Up" Path: Under leadership guidance, you will be trained to:
  • Perform basic SQL queries and data audits for our ERP.
  • Manage user permissions and basic configurations in the ERP system.
  • Monitor server health and assist with network troubleshooting.

Qualifications:
  • Mechanical Aptitude: Comfortable using basic tools and working with physical hardware (racking servers, running cable, mounting cameras).
  • Technical Curiosity: A strong desire to understand how networks and servers function.
  • Physical Ability: Must be able to lift 50+ lbs and work on ladders to service cameras or overhead network gear.
  • Reliability: Punctual, organized, and capable of working independently on the manufacturing floor.

This role operates an industrial machine with an English-only interface. Successful candidates must be able to read and understand machine prompts, safety warnings, SOPs, and error messages in English, and communicate with the team regarding machine status. The English proficiency required is limited to what is necessary to perform these tasks safely and effectively.
Work environment is not climate-controlled and may be hot or cold depending on seasonal weather conditions. This is not an exhaustive list of job responsibilities and duties. other duties and responsibilities may be assigned as appropriate to the needs of the business and department.

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