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Information Systems Support Technician Jobs (NOW HIRING)

Eastern

IT Systems Support Technician

Alpharetta, GA · On-site

$20.50 - $28/hr

Eastern Companies is a general contractor with over 200 employees, seeking their first in-house IT Systems Support Technician to lead IT support at their Georgia office. The role involves serving as ...

City of Decatur, AL

Systems Support Technician

Decatur, AL · On-site

$40K - $62K/yr

Information Systems Department Opening Date: 07/22/2026 Closing Date: 8/5/2026 11:59 PM Central Job ... Installs, configures, secures, supports, and maintains hardware and software infrastructure in ...

Eaglesun Systems

System Support Technician

Gallup, NM · On-site

$50K - $70K/yr

Activities require interaction with application software and operating systems to diagnose and ... As a System Support Technician, it is also vital for your role to be articulate with strong verbal ...

h2m

IT Support Technician

Melville, NY

$24 - $34/hr

... an opening for an IT Support Technician . This person will be responsible for installing ... Performs routine technological systems support, maintenance, and testing for proper upkeep of ...

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

We're looking for volunteers to help manage these systems and our volunteer users. Our user base is approximately 200 volunteers. The IT system support technicians will aid with giving our volunteers ...

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Information Systems Support Technician information

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How much do information systems support technician jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for information systems support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does an information systems technician do?

An information systems support technician maintains and troubleshoots computer hardware, software, and network systems to ensure smooth operation. They often install, configure, and repair equipment, provide technical support to users, and may hold certifications like CompTIA A+ or Network+. Their work environment typically involves helping organizations resolve IT issues promptly and efficiently.

What is the difference between Information Systems Support Technician vs Network Support Specialist?

AspectInformation Systems Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, hardware/software troubleshootingNetwork infrastructure, routers, switches, network troubleshooting
Industry UsageIT departments across various industriesOrganizations with complex network needs

While both roles support IT infrastructure, the Information Systems Support Technician primarily assists end-users with hardware and software issues, whereas the Network Support Specialist focuses on maintaining and troubleshooting network systems. The roles often overlap but differ in technical focus and certifications required.

What does an IT support technician do?

An IT support technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using diagnostic tools and following established procedures to ensure system functionality and security.

What are Information Systems Support Technicians?

Information Systems Support Technicians are IT professionals who provide technical support and troubleshooting for computer systems, networks, and software within an organization. They help maintain and repair hardware, install and configure software, respond to help desk requests, and ensure systems run efficiently. These technicians often work closely with other IT staff to resolve issues and may also assist in training employees on new technologies. Their role is critical in minimizing downtime and keeping an organization’s technology infrastructure running smoothly.

What is an information technology support technician?

An information technology support technician is a professional who provides technical assistance to users and organizations by troubleshooting hardware, software, and network issues. They often work in help desk environments, use diagnostic tools, and may hold certifications like CompTIA A+ to perform their duties effectively.

What are the key skills and qualifications needed to thrive as an Information Systems Support Technician, and why are they important?

To thrive as an Information Systems Support Technician, you need strong troubleshooting skills, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), help desk ticketing systems, and hardware/software diagnostics tools is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills ensure efficient system maintenance, quick issue resolution, and reliable support for organizational technology needs.

What are some common challenges an Information Systems Support Technician faces when supporting end-users, and how can they effectively address them?

Information Systems Support Technicians often encounter challenges such as troubleshooting hardware and software issues remotely, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, technicians typically prioritize tickets based on urgency, use remote access tools to diagnose problems efficiently, and develop strong interpersonal skills to ensure clear and supportive communication. Continuous learning and staying updated on the latest technologies also help technicians handle diverse technical issues effectively.

Is helpdesk a good entry-level IT job?

The helpdesk role for an Information Systems Support Technician is a common entry-level IT position that provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with hardware, software, and ticketing systems, and can serve as a stepping stone to more advanced IT roles with additional certifications or specialized skills.
More about Information Systems Support Technician jobs
What cities are hiring for Information Systems Support Technician jobs? Cities with the most Information Systems Support Technician job openings:
What job categories do people searching Information Systems Support Technician jobs look for? The top searched job categories for Information Systems Support Technician jobs are:
Information Systems Support Technician jobs near you
Infographic showing various Information Systems Support Technician job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,061 per year, or $25 per hour.

Network & Systems Support Technician

Addison Group

Oklahoma City, OK • Remote

$45K - $65K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

Job Title: Network & Systems Support Technician

Location: Oklahoma City, OK (Onsite with local travel)

Pay: $45,000 - $65,000 / year (depending on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Must be authorized to work in the United States. This position is not eligible for sponsorship.

About the Opportunity

We are seeking a Network & Systems Support Technician to join a growing IT team in Oklahoma City. This hands-on role is focused on supporting and maintaining network infrastructure, firewalls, wireless environments, and core IT systems across multiple locations. The ideal candidate has experience troubleshooting network connectivity, managing switches and firewalls, and supporting Windows-based infrastructure while delivering excellent customer service. This is an excellent opportunity for someone looking to expand their networking expertise while gaining exposure to enterprise infrastructure and Microsoft technologies.

Key Responsibilities

  • Configure, maintain, and troubleshoot SonicWall firewalls, including VPN connectivity, security policies, and network performance
  • Support and administer NetGear and Aruba switches, including VLAN configuration and network troubleshooting
  • Deploy, configure, and support Aruba and UniFi wireless networks
  • Diagnose and resolve network connectivity issues involving DNS, DHCP, TCP/IP, routing, and switching
  • Install, terminate, test, and troubleshoot structured network cabling
  • Monitor and maintain LAN/WAN connectivity across multiple locations
  • Administer Microsoft 365 tenant environments
  • Support Windows Server environments, Hyper-V virtualization, and Active Directory
  • Configure and manage Group Policy (GPO)
  • Support Windows and Mac workstations and end-user technology
  • Configure and maintain NAS storage devices
  • Support printers and multifunction devices
  • Document network configurations, system changes, and technical resolutions
  • Provide responsive technical support while delivering excellent customer service

Qualifications

  • 2+ years of experience supporting network infrastructure, IT systems, or enterprise technology environments
  • Experience configuring and troubleshooting firewalls, preferably SonicWall
  • Experience supporting managed network switches (Aruba, NetGear, Cisco, or similar)
  • Understanding of routing, switching, VLANs, DNS, DHCP, TCP/IP, VPNs, and wireless networking
  • Experience supporting enterprise wireless environments
  • Experience administering Windows Server, Active Directory, and Group Policy
  • Experience supporting Microsoft 365 environments
  • Experience with Hyper-V virtualization
  • Experience supporting Windows and Mac endpoints
  • Network cabling installation and termination experience
  • Strong troubleshooting, communication, and customer service skills

Nice to Have

  • CompTIA Network+, Security+, or A+ certifications
  • Experience supporting SQL environments
  • Experience with ticketing systems and remote support tools
  • MSP or multi-site support experience
  • Experience with enterprise monitoring or network management tools

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 005-010