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Information Systems Support Technician Jobs (NOW HIRING)

Eastern

IT Systems Support Technician

Alpharetta, GA · On-site

$20.50 - $28/hr

Eastern Companies is a general contractor with over 200 employees, seeking their first in-house IT Systems Support Technician to lead IT support at their Georgia office. The role involves serving as ...

Eaglesun Systems

System Support Technician

Gallup, NM · On-site

$50K - $70K/yr

Activities require interaction with application software and operating systems to diagnose and ... As a System Support Technician, it is also vital for your role to be articulate with strong verbal ...

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

We're looking for volunteers to help manage these systems and our volunteer users. Our user base is approximately 200 volunteers. The IT system support technicians will aid with giving our volunteers ...

jtekt

IT Support Technician

Orangeburg, SC · On-site

$20.50 - $28.25/hr

TITLE IT Support Technician COMPANY JTEKT Bearings North America DEPARTMENT Warehouse (4110 ... Support ERP, planning, and order management systems used within distribution operations (Oracle)

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Information Systems Support Technician information

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How much do information systems support technician jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for information systems support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does an information systems technician do?

An information systems support technician maintains and troubleshoots computer hardware, software, and network systems to ensure smooth operation. They often install, configure, and repair equipment, provide technical support to users, and may hold certifications like CompTIA A+ or Network+. Their work environment typically involves helping organizations resolve IT issues promptly and efficiently.

What is the difference between Information Systems Support Technician vs Network Support Specialist?

AspectInformation Systems Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, hardware/software troubleshootingNetwork infrastructure, routers, switches, network troubleshooting
Industry UsageIT departments across various industriesOrganizations with complex network needs

While both roles support IT infrastructure, the Information Systems Support Technician primarily assists end-users with hardware and software issues, whereas the Network Support Specialist focuses on maintaining and troubleshooting network systems. The roles often overlap but differ in technical focus and certifications required.

What does an IT support technician do?

An IT support technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using diagnostic tools and following established procedures to ensure system functionality and security.

What are Information Systems Support Technicians?

Information Systems Support Technicians are IT professionals who provide technical support and troubleshooting for computer systems, networks, and software within an organization. They help maintain and repair hardware, install and configure software, respond to help desk requests, and ensure systems run efficiently. These technicians often work closely with other IT staff to resolve issues and may also assist in training employees on new technologies. Their role is critical in minimizing downtime and keeping an organization’s technology infrastructure running smoothly.

What is an information technology support technician?

An information technology support technician is a professional who provides technical assistance to users and organizations by troubleshooting hardware, software, and network issues. They often work in help desk environments, use diagnostic tools, and may hold certifications like CompTIA A+ to perform their duties effectively.

What are the key skills and qualifications needed to thrive as an Information Systems Support Technician, and why are they important?

To thrive as an Information Systems Support Technician, you need strong troubleshooting skills, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), help desk ticketing systems, and hardware/software diagnostics tools is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills ensure efficient system maintenance, quick issue resolution, and reliable support for organizational technology needs.

What are some common challenges an Information Systems Support Technician faces when supporting end-users, and how can they effectively address them?

Information Systems Support Technicians often encounter challenges such as troubleshooting hardware and software issues remotely, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, technicians typically prioritize tickets based on urgency, use remote access tools to diagnose problems efficiently, and develop strong interpersonal skills to ensure clear and supportive communication. Continuous learning and staying updated on the latest technologies also help technicians handle diverse technical issues effectively.

Is helpdesk a good entry-level IT job?

The helpdesk role for an Information Systems Support Technician is a common entry-level IT position that provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with hardware, software, and ticketing systems, and can serve as a stepping stone to more advanced IT roles with additional certifications or specialized skills.
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Information Systems Support Technician jobs near you
Infographic showing various Information Systems Support Technician job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,061 per year, or $25 per hour.

Systems Support Technician I

OrthoIndy

Indianapolis, IN • On-site

Other

This job post has expired today. Applications are no longer accepted.

OrthoIndy rating

7.1

Company rating: 7.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

466th of 1,051 rated hospitals

Job description

Facility: OrthoIndy Northwest, Indianapolis, IN 
Department:Information Technology
Shift Details: Days, Full Time, M-F onsite 8a-5p.  Full benefits included!

At OrthoIndy everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers.

Be a part of something great! 

At OrthoIndy, we provide leading-edge bone, joint, spineand muscle care from 22 locations throughout Central Indiana, staying true toour mission and our patients by offering a full range of procedures andtreatment options.  We have over 100physicians in our practice and we continue to be one of the most highlyrespected and trusted orthopedic practices in the Midwest.  OrthoIndy has received national recognitionfor patient safety and orthopedic excellence and our philosophy is aphysician-owned hospital model where patients experience superior service,safety and patient satisfaction because physicians are involved in every aspectof your care.   OrthoIndy is also theofficial orthopedic provider for the Indiana Pacers and Indiana Fever.

Job Summary:

The Systems Support Technician I supports the service desk for OrthoIndy and OrthoIndy Hospital with technical problems. The position is responsible for assisting internal users with computer software and hardware problems, including; diagnosing, researching, and resolving problems. The Systems Support Technician I records problem notices in logs and coordinates referrals to appropriate technical, professional, or service personnel for service, repair, or training.

Essential Duties:

  1. Answers service desk calls. Resolves Tier I computer and hardware issues.
  2. Manages working tickets within the information technology ticketing system.
  3. Troubleshoots complex system problems including; Microsoft Operating Systems, Microsoft Office Projects, Active Directory, Meditech, Allscripts, etc.
  4. Supports technical problems with hardware systems including; Lenovo desktops and laptops, Fujitsu tablets, printers, scanners, etc.
  5. Assists in managing and reconciling inventory.
  6. Aids in the support of additional Department functions, including; supporting installation and maintenance of anti-virus software, providing education for employees including new hire orientation, and assisting in Desktop Deployment Systems Center Configuration Manager, etc.

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