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Information Systems Support Technician Jobs (NOW HIRING)

Eastern

IT Systems Support Technician

Alpharetta, GA · On-site

$20.50 - $28/hr

Eastern Companies is a general contractor with over 200 employees, seeking their first in-house IT Systems Support Technician to lead IT support at their Georgia office. The role involves serving as ...

The Rockridge Group

IT Support Technician

Princeton, NJ

$22.50 - $31/hr

TITLE: IT Support Technician DURATION: Three (3+) months with possibility to be extended LOCATION ... Support of Windows and macOS operating systems, support of laptop hardware, support of Microsoft ...

Stafford County, VA

IT Support Technician

Stafford, VA · On-site

$28.93 - $50.63/hr

Responsibilities include operating and maintaining countywide computer systems to ensure end users ... IT Support Technician I: $25.26/hour to $34.74/hour IT Support Technician II: $28.93/hour to $39 ...

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Information Systems Support Technician information

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How much do information systems support technician jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for information systems support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does an information systems technician do?

An information systems support technician maintains and troubleshoots computer hardware, software, and network systems to ensure smooth operation. They often install, configure, and repair equipment, provide technical support to users, and may hold certifications like CompTIA A+ or Network+. Their work environment typically involves helping organizations resolve IT issues promptly and efficiently.

What is the difference between Information Systems Support Technician vs Network Support Specialist?

AspectInformation Systems Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, hardware/software troubleshootingNetwork infrastructure, routers, switches, network troubleshooting
Industry UsageIT departments across various industriesOrganizations with complex network needs

While both roles support IT infrastructure, the Information Systems Support Technician primarily assists end-users with hardware and software issues, whereas the Network Support Specialist focuses on maintaining and troubleshooting network systems. The roles often overlap but differ in technical focus and certifications required.

What does an IT support technician do?

An IT support technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using diagnostic tools and following established procedures to ensure system functionality and security.

What are Information Systems Support Technicians?

Information Systems Support Technicians are IT professionals who provide technical support and troubleshooting for computer systems, networks, and software within an organization. They help maintain and repair hardware, install and configure software, respond to help desk requests, and ensure systems run efficiently. These technicians often work closely with other IT staff to resolve issues and may also assist in training employees on new technologies. Their role is critical in minimizing downtime and keeping an organization’s technology infrastructure running smoothly.

What is an information technology support technician?

An information technology support technician is a professional who provides technical assistance to users and organizations by troubleshooting hardware, software, and network issues. They often work in help desk environments, use diagnostic tools, and may hold certifications like CompTIA A+ to perform their duties effectively.

What are the key skills and qualifications needed to thrive as an Information Systems Support Technician, and why are they important?

To thrive as an Information Systems Support Technician, you need strong troubleshooting skills, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), help desk ticketing systems, and hardware/software diagnostics tools is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills ensure efficient system maintenance, quick issue resolution, and reliable support for organizational technology needs.

What are some common challenges an Information Systems Support Technician faces when supporting end-users, and how can they effectively address them?

Information Systems Support Technicians often encounter challenges such as troubleshooting hardware and software issues remotely, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, technicians typically prioritize tickets based on urgency, use remote access tools to diagnose problems efficiently, and develop strong interpersonal skills to ensure clear and supportive communication. Continuous learning and staying updated on the latest technologies also help technicians handle diverse technical issues effectively.

Is helpdesk a good entry-level IT job?

The helpdesk role for an Information Systems Support Technician is a common entry-level IT position that provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with hardware, software, and ticketing systems, and can serve as a stepping stone to more advanced IT roles with additional certifications or specialized skills.
More about Information Systems Support Technician jobs
What cities are hiring for Information Systems Support Technician jobs? Cities with the most Information Systems Support Technician job openings:
What job categories do people searching Information Systems Support Technician jobs look for? The top searched job categories for Information Systems Support Technician jobs are:
Information Systems Support Technician jobs near you
Infographic showing various Information Systems Support Technician job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,061 per year, or $25 per hour.

Systems Support Technician I

Join Our Team / Greenville Federal Credit Union

Greenville, SC

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

Job Opening: Systems Support Technician I

Join Greenville Federal Credit Union as a Systems Support Technician and become an integral part of our tech team! This role offers the opportunity to work with cutting-edge technology while directly contributing to enhancing our member services. You will be engaged in troubleshooting complex systems and collaborating with talented professionals who share your passion for innovation. By applying your skills, you'll help us streamline processes and improve the overall experience for our valued members.

This position not only allows for personal growth but also gives you a chance to make a meaningful difference in the community. Don't miss your chance to kickstart your career in a supportive environment that values creativity and technical prowess!

DAY TO DAY AS A SYSTEMS SUPPORT TECHNICIAN

As a Systems Support Technician at Greenville Federal Credit Union, you will provide exceptional technical assistance and support for various computer systems, software, and hardware-related issues. Your role involves responding to inquiries both in person and over the phone, ensuring every customer feels valued and supported. You will create comprehensive training manuals and train users to enhance their technical skills.

Daily, you'll maintain optimal performance of computer systems, address email requests for help, and guide customers through the problem-solving process with patience and expertise. Your responsibilities include installing, modifying, and repairing hardware and software, as well as cleaning up and running diagnostic programs to resolve technical issues. You will tackle problems related to Local Area Networks (LAN) and Wide Area Networks (WAN), install computer peripherals, and follow up with customers to ensure satisfaction and gather feedback, ultimately ensuring a seamless technical experience for all users.

WHAT WE'RE LOOKING FOR IN A SYSTEMS SUPPORT TECHNICIAN

To excel as a Systems Support Technician at Greenville Federal Credit Union, candidates should possess a minimum of an associate's degree or a combination of relevant education and experience. A solid foundation of 1 year in the IT field is essential, alongside a working knowledge of Microsoft Servers and MS Exchange Servers. Familiarity with VMWare and overall IT department operations will set you apart. Proficiency in supporting HP or Dell hardware, as well as troubleshooting laptops, desktops, and printers, is crucial.

Experience with Microsoft Outlook, Active Directory for user setups and authentications, and Windows 7/XP support is required. Additionally, having a good understanding of network concepts and Windows Server administration will empower you to navigate challenges effectively. Excellent communication skills and a problem-solving mindset are necessary to provide superior service and ensure user satisfaction.

Note: Hybrid work-from-home arrangements may be made after initial training is successfully completed.

A LITTLE ABOUT US

Greenville Federal Credit Union offers a competitive benefits package, including generous PTO, holiday pay, on-demand pay, affordable medical and dental plans, a wide array of ancillary insurance products, a competitive 401-k plan with a generous match, and a friendly work environment that emphasizes service excellence.

Greenville Federal Credit Union is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.

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