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Information Systems Support Technician Jobs (NOW HIRING)

Eastern

IT Systems Support Technician

Alpharetta, GA · On-site

$20.50 - $28/hr

Eastern Companies is a general contractor with over 200 employees, seeking their first in-house IT Systems Support Technician to lead IT support at their Georgia office. The role involves serving as ...

ServiceTec

Airport Systems Support Technician - Part Time

NY · On-site

$19 - $21/hr

  • Retirement

  • PTO

Title: Airport Systems Support Technician - Part Time Location: John F. Kennedy International ... ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to ...

New

ICES, Inc.

IT Support Technician 2025-ACA-804

Springfield, VA · On-site

$22.50 - $30.75/hr

Intelligence Consulting Enterprise Solutions, INC. is looking for an IT Support Technician ... Bachelor's degree in Management Information Systems, Information Technology, Information Science ...

h2m

IT Support Technician

Melville, NY · On-site

$24 - $34/hr

... an opening for an IT Support Technician . This person will be responsible for installing ... Performs routine technological systems support, maintenance, and testing for proper upkeep of ...

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Information Systems Support Technician information

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How much do information systems support technician jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for information systems support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Information Systems Support Technician vs Network Support Specialist?

AspectInformation Systems Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, hardware/software troubleshootingNetwork infrastructure, routers, switches, network troubleshooting
Industry UsageIT departments across various industriesOrganizations with complex network needs

While both roles support IT infrastructure, the Information Systems Support Technician primarily assists end-users with hardware and software issues, whereas the Network Support Specialist focuses on maintaining and troubleshooting network systems. The roles often overlap but differ in technical focus and certifications required.

What is an information systems support technician?

Information Systems Support Technicians are IT professionals who provide technical support and troubleshooting for computer systems, networks, and software within an organization. They help maintain and repair hardware, install and configure software, respond to help desk requests, and ensure systems run efficiently. These technicians often work closely with other IT staff to resolve issues and may also assist in training employees on new technologies. Their role is critical in minimizing downtime and keeping an organization’s technology infrastructure running smoothly.

What are the key skills and qualifications needed to thrive as an information systems support technician?

To thrive as an Information Systems Support Technician, you need strong troubleshooting skills, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), help desk ticketing systems, and hardware/software diagnostics tools is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills ensure efficient system maintenance, quick issue resolution, and reliable support for organizational technology needs.

What are some common challenges an information systems support technician faces when supporting end-users, and how can they effectively address them?

Information Systems Support Technicians often encounter challenges such as troubleshooting hardware and software issues remotely, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, technicians typically prioritize tickets based on urgency, use remote access tools to diagnose problems efficiently, and develop strong interpersonal skills to ensure clear and supportive communication. Continuous learning and staying updated on the latest technologies also help technicians handle diverse technical issues effectively.
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Information Systems Support Technician jobs near you
Infographic showing various Information Systems Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Systems Support Technician

Pacific Crest Federal Credit Union

Klamath Falls, OR • On-site

$21 - $33/hr

Full-time

Posted yesterday

New

Job description

Sage Credit Union is looking for a qualified professional for our open Systems Support Technician position.
Sage Credit Union's systems are the central nervous system of the organization, supporting Credit Union employees in effectively and efficiently meet the needs of our members. A Systems Support Technician, is first level support for all Credit Union employee computer hardware and software needs; collaboratively solving problems and delivering solutions across multiple software systems and devices along with performing daily routines and maintenance as an integral part of the Systems Support team. a System Support Technician contributes to projects and documentation efforts to effectively deploy dynamic changes in technology.
Who We Are...
We believe in the kind of service that comes only through a local institution, where every single person is a member - not a number. Our staff have roots here, and we care about the people we work with, both as members of our credit union, and as members of our community.
So we listen with purpose. We bring creativity to challenges. We demonstrate integrity. And we deliver a structure of financial products and services to help our members explore the scope of what's possible.
Essential Job Functions:
  • Ensure responsive and effective support for staff by identifying and resolving issues related to technology, providing staff with a Crest level service experience.
  • Provide first level technical support to credit union staff for hardware, software, and system related issues through multiple channels including phone calls, tickets, Instant messaging and email.
  • Document all technical issues, resolutions, and support activities within the ticketing system
  • Assist employees with core banking system access, password resets, and user account management
  • Escalate complex technical issues beyond first level to staff when necessary
  • Remain current on systems, processes, and procedural updates
  • Think creatively and propose ways to improve the delivery of System Support Services
  • Engage in continuous learning to develop the knowledge and skills to progress to a level 2 System Support Technician in a timely manner.

Education and Experience
  • Associates degree or equivalent training and experience
  • Proven Customer Service Experience

Knowledge, Skills and Abilities
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Microsoft Office Suite or related software
  • General knowledge of operating systems-Windows 11, Windows Server 2022 and Linux
  • Working knowledge PC hardware and components including processors, motherboards, memory and hard drives
  • Basic understanding of computers, printers, scanners, projectors and other devices or peripherals

Physical Considerations
Sage CU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following is a list of physical considerations that are normally encountered in this job:
  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
  • Ability to lift and/or carry up to 50 pounds
  • Stooping; kneeling; crouching; and reaching below, at, and over shoulder level required
  • Sitting - 80%; standing and walking - 20%
  • Hearing, visual, and verbal ability required.
  • Prolonged periods of sitting at a desk and working on a computer
  • Valid driver's license required

Sage Credit Union is an Equal Opportunity Employer.
The good faith hourly salary range for this position is $21/hr - $33/hr. This range is an estimate, based on potential employee qualifications, including bonafide factors, operational needs, and the finalized job description. The hourly salary may vary above or below the stated amounts, as permitted by applicable law.

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