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Information Systems Support Technician Jobs (NOW HIRING)

Eastern

IT Systems Support Technician

Alpharetta, GA · On-site

$20.50 - $28/hr

Eastern Companies is a general contractor with over 200 employees, seeking their first in-house IT Systems Support Technician to lead IT support at their Georgia office. The role involves serving as ...

TidalHealth

Client Support Technician

Salisbury, MD · On-site

$46K - $71K/yr

AA Degree in Electronics, Information Systems, or related field is required. * Extensive work ... Client Support Technician Work Schedule * Normal schedule is predominately day shift. * Frequently ...

Stafford County

IT Support Technician

Stafford, VA · On-site

$60K - $105K/yr

Responsibilities include operating and maintaining countywide computer systems to ensure end users ... IT Support Technician I: $25.26/hour to $34.74/hour IT Support Technician II: $28.93/hour to $39 ...

ICES, Inc.

IT Support Technician 2025-ACA-804

Springfield, VA · On-site

$22.50 - $30.75/hr

Intelligence Consulting Enterprise Solutions, INC. is looking for an IT Support Technician ... Bachelor's degree in Management Information Systems, Information Technology, Information Science ...

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

We're looking for volunteers to help manage these systems and our volunteer users. Our user base is approximately 200 volunteers. The IT system support technicians will aid with giving our volunteers ...

h2m

IT Support Technician

Melville, NY

$24 - $34/hr

... an opening for an IT Support Technician . This person will be responsible for installing ... Performs routine technological systems support, maintenance, and testing for proper upkeep of ...

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Information Systems Support Technician information

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$12

$25

$42

How much do information systems support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for information systems support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Information Systems Support Technician vs Network Support Specialist?

AspectInformation Systems Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, hardware/software troubleshootingNetwork infrastructure, routers, switches, network troubleshooting
Industry UsageIT departments across various industriesOrganizations with complex network needs

While both roles support IT infrastructure, the Information Systems Support Technician primarily assists end-users with hardware and software issues, whereas the Network Support Specialist focuses on maintaining and troubleshooting network systems. The roles often overlap but differ in technical focus and certifications required.

What is an information systems support technician?

Information Systems Support Technicians are IT professionals who provide technical support and troubleshooting for computer systems, networks, and software within an organization. They help maintain and repair hardware, install and configure software, respond to help desk requests, and ensure systems run efficiently. These technicians often work closely with other IT staff to resolve issues and may also assist in training employees on new technologies. Their role is critical in minimizing downtime and keeping an organization’s technology infrastructure running smoothly.

What are the key skills and qualifications needed to thrive as an information systems support technician?

To thrive as an Information Systems Support Technician, you need strong troubleshooting skills, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), help desk ticketing systems, and hardware/software diagnostics tools is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills ensure efficient system maintenance, quick issue resolution, and reliable support for organizational technology needs.

What are some common challenges an information systems support technician faces when supporting end-users, and how can they effectively address them?

Information Systems Support Technicians often encounter challenges such as troubleshooting hardware and software issues remotely, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, technicians typically prioritize tickets based on urgency, use remote access tools to diagnose problems efficiently, and develop strong interpersonal skills to ensure clear and supportive communication. Continuous learning and staying updated on the latest technologies also help technicians handle diverse technical issues effectively.
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Information Systems Support Technician jobs near you
Infographic showing various Information Systems Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Systems Support Technician

Commerce People LLC

Louisiana, MO

Full-time

Re-posted 16 days ago

Job description

Job Title: Systems Support Technician

Pay Type: Non-Exempt

Department: Information Technology

Reports To: Enterprise Help Desk Manager

Summary

The Systems Support Technician will be involved in ensuring the smooth functioning of software systems and working to install, maintain, and streamline existing software applications. Activities will include the continued troubleshooting and resolving of issues as well as providing technical assistance to internal and external clients.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • User Support: Assist clients with setup, installation, configuration and daily use of software.
  • Troubleshooting: Diagnosing and resolving technical issues, including application errors and performance problems.
  • Documentation: Developing and updating user manuals, training guides, and technical documentation.
  • System Maintenance: Managing software updates, monitoring scheduled tasks, and maintaining databases of user requests.
  • Client Interaction: Onboarding new clients and enhancing application functionality based on feedback.

Critical Success Factors

To perform the job successfully, an individual should demonstrate the following competencies:

  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to extra hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Flexible and willing to accommodate occasional night and weekend support and occasional travel.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
  • Teachable – Works closely with Team Lead to learn all the required skills and duties. Takes constructive criticism, learns from their mistakes, and becomes job proficient.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Requirements

  • High School diploma.
  • IT Certification such as CompTIA A+ or equivalent.
  • Experience with software support including operating systems, system configuration, diagnostics, system security, and troubleshooting.
  • Experience with support services tools (i.e. Jira Service Desk, Zendesk, ServiceNow) and processes including triage, prioritizing, and analyzing inbound service requests for data operations, system configuration, and defect resolution.
  • Warehouse experience is not required but helpful.

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