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Information Systems Support Technician Jobs (NOW HIRING)

KMRG LLC

IT Support Technician

Syracuse, NY · On-site

$70K - $80K/yr

Title: IT Support Technician Location: Syracuse, NY Schedule: Full-time, onsite Monday-Friday ... You will play an important behind-the-scenes role in keeping critical systems, equipment, and ...

New

Albertsons

System Support Technician

Denver, PA

System Support Technician ACME, a division of Albertsons Companies This position is located in ... Ability to quickly learn new systems, processes, and technologies. * Excellent attendance and ...

MedFlight

Desktop Support Technician

Columbus, OH · On-site

$25.50 - $31/hr

What You'll Do As an IT Support Technician, you'll be a key member of our Information Systems team, providing technical support across the organization. You'll: * Serve as the first point of contact ...

New

Reeb Millwork

IT Systems Support

Mocksville, NC · On-site

Manages and maintains the IT asset management system * Provides and facilitates customer training of the personal computing features and functionality. * Provide Level 2 Help Desk Support and desk ...

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Information Systems Support Technician information

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How much do information systems support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for information systems support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Information Systems Support Technician vs Network Support Specialist?

AspectInformation Systems Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, hardware/software troubleshootingNetwork infrastructure, routers, switches, network troubleshooting
Industry UsageIT departments across various industriesOrganizations with complex network needs

While both roles support IT infrastructure, the Information Systems Support Technician primarily assists end-users with hardware and software issues, whereas the Network Support Specialist focuses on maintaining and troubleshooting network systems. The roles often overlap but differ in technical focus and certifications required.

What is an information systems support technician?

Information Systems Support Technicians are IT professionals who provide technical support and troubleshooting for computer systems, networks, and software within an organization. They help maintain and repair hardware, install and configure software, respond to help desk requests, and ensure systems run efficiently. These technicians often work closely with other IT staff to resolve issues and may also assist in training employees on new technologies. Their role is critical in minimizing downtime and keeping an organization’s technology infrastructure running smoothly.

What are the key skills and qualifications needed to thrive as an information systems support technician?

To thrive as an Information Systems Support Technician, you need strong troubleshooting skills, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), help desk ticketing systems, and hardware/software diagnostics tools is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills ensure efficient system maintenance, quick issue resolution, and reliable support for organizational technology needs.

What are some common challenges an information systems support technician faces when supporting end-users, and how can they effectively address them?

Information Systems Support Technicians often encounter challenges such as troubleshooting hardware and software issues remotely, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, technicians typically prioritize tickets based on urgency, use remote access tools to diagnose problems efficiently, and develop strong interpersonal skills to ensure clear and supportive communication. Continuous learning and staying updated on the latest technologies also help technicians handle diverse technical issues effectively.
More about Information Systems Support Technician jobs
What cities are hiring for Information Systems Support Technician jobs? Cities with the most Information Systems Support Technician job openings:
What job categories do people searching Information Systems Support Technician jobs look for? The top searched job categories for Information Systems Support Technician jobs are:
Information Systems Support Technician jobs near you
Infographic showing various Information Systems Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

IT Support Technician

KMRG LLC

Syracuse, NY • On-site

$70K - $80K/yr

Full-time

Posted 3 days ago

New

Job description

Title: IT Support Technician
Location: Syracuse, NY
Schedule: Full-time, onsite Monday-Friday
Salary: $70,000-$80,000, commensurate with experience
KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring an IT Support Technician to join our team and provide primarily onsite support to the U.S. Attorney's Office for the Northern District of New York (USAO NDNY) in Syracuse, NY.
In this role, you will help maintain the office's daily information technology operations by troubleshooting technical issues, supporting end users, configuring equipment, maintaining hardware and software, and assisting with network and mobile-device support.
This position is a strong fit for someone who is technically skilled, customer-focused, and comfortable explaining technology to users with different levels of experience. You will play an important behind-the-scenes role in keeping critical systems, equipment, and office operations running smoothly.
Applications will be reviewed as they are received. Apply today!
RESPONSIBILITIES
End-User & Help Desk Support
  • Provide responsive technical support through in-person, telephone, email, and electronic ticketing channels
  • Diagnose and resolve customer-reported hardware, software, account, and connectivity issues
  • Communicate clearly and professionally with end users throughout the troubleshooting process
  • Reset user passwords and assist with routine account-access issues
  • Provide technical guidance and assistance with commonly used applications and equipment
  • Orient new users to standard hardware, software, and office technology
  • Escalate complex or recurring technical issues to the System Manager or appropriate IT personnel
  • Identify trends and patterns in reported incidents and recommend potential solutions
Hardware & Software Support
  • Install, configure, upgrade, troubleshoot, and maintain computer hardware and software
  • Provide support for desktop computers, laptops, mobile phones, tablets, printers, copiers, and scanners
  • Maintain video teleconferencing equipment, desk phones, headsets, and related office technology
  • Apply routine software updates, security patches, and program maintenance
  • Configure and maintain Windows-based workstations and related operating systems
  • Troubleshoot Microsoft Office applications, including Word, Excel, PowerPoint, Access, Teams, and SharePoint
  • Manage Adobe applications and other approved software tools
  • Assist users with Apple iOS devices and mobile technology, as needed
Network & Systems Support
  • Assist with configuring, installing, troubleshooting, and maintaining network systems
  • Support network standards, protocols, capabilities, and applications
  • Assist with hubs, routers, switches, bridges, servers, and related network hardware
  • Help diagnose network-connectivity and equipment-performance issues
  • Coordinate with the System Manager and IT Specialists when resolving systems-related problems
  • Follow established technical, cybersecurity, and agency operating procedures
Equipment & Property Support
  • Set up, relocate, reconnect, and test computers and related IT equipment
  • Coordinate with the property-management team regarding Government-furnished equipment
  • Track and communicate changes involving equipment assignments and user locations
  • Maintain equipment inventory, accountability, and asset-management records
  • Handle the proper disposal of electronic media and technology equipment
  • Perform routine Personal Identity Verification card maintenance
Records, Security & Privacy
  • Archive and dispose of electronic records in response to authorized customer requests
  • Protect confidential, Privacy Act-protected, and sensitive Department of Justice information
  • Ensure Government information remains within authorized systems, networks, equipment, and facilities
  • Follow Department of Justice cybersecurity, records-management, privacy, and security requirements
  • Report suspected security or privacy incidents through established procedures
  • Complete required ethics, cybersecurity, privacy, and records-management training
  • Perform related information technology duties within the scope of the position

REQUIRED BACKGROUND
  • Minimum of three years of professional experience providing general IT support
  • Experience demonstrating qualifications and work history relevant to the IT duties described for this position
  • Experience and expertise performing the required information technology support services
  • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Access, Teams, and SharePoint
  • Proficiency using Adobe applications
  • High-level working knowledge of Windows operating systems
  • Strong attention to detail and customer-service skills
  • Strong oral and written communication skills
  • Demonstrated problem-solving ability
  • Ability to comply with rigorous agency policies, procedures, and operational protocols

EDUCATION
  • Bachelor's degree in information technology or a related field required

LOCATION
  • 100 South Clinton Street, Room 900, Syracuse, NY 13261

TRAVEL
  • Travel within the Northern District of New York or occasionally outside the district may be required
  • Official travel must receive prior Government approval
  • Local travel within 50 miles of the assigned work location may be required

WORK HOURS
  • Full-time, Monday-Friday
  • Some schedule flexibility may be required based on office needs
  • Limited overtime may be required with prior authorization

TELEWORK
  • Telework is not authorized

CLEARANCE
  • Must be a U.S. Citizen
  • Must be able to obtain favorable adjudication for the required background investigation
  • Must receive Government authorization before beginning work

CLIENT
  • Department of Justice (DOJ)

EMPLOYMENT CLASSIFICATION
  • Employment Classification Eligibility - Exempt

******************
KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.
Other Considerations. Applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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