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Operational Support Technician Jobs (NOW HIRING)

Piper Companies

Cloud Support Technician

Reston, VA · On-site

$100K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Technician focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed ...

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Operational Support Technician information

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How much do operational support technician jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for operational support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What does an operations technician do?

An operations technician is responsible for maintaining and supporting the daily functions of an organization’s systems and equipment. They troubleshoot technical issues, perform routine maintenance, and ensure operational efficiency, often using tools like monitoring software and following safety protocols. This role typically requires technical skills, attention to detail, and sometimes certifications related to the specific industry or equipment.

What are the key skills and qualifications needed to thrive as an Operational Support Technician, and why are they important?

To thrive as an Operational Support Technician, you need strong problem-solving abilities, attention to detail, and a basic understanding of IT systems, often supported by an associate's degree or relevant certifications. Familiarity with ticketing systems, troubleshooting tools, and enterprise software like Microsoft Office or ServiceNow is typically required. Excellent communication, teamwork, and time management skills help you stand out in this support-focused role. These competencies ensure efficient operations, effective issue resolution, and seamless support for organizational productivity.

What is the highest paid technician?

The highest paid technicians are often specialized roles such as industrial or aerospace maintenance technicians, with salaries exceeding $70,000 annually. Advanced certifications, extensive experience, and working in high-demand industries or locations can lead to higher compensation for operational support technicians and related roles.

What are some typical challenges faced by an Operational Support Technician, and how can they be addressed?

Operational Support Technicians often encounter challenges such as rapidly changing technical issues, managing multiple support tickets simultaneously, and balancing routine maintenance with urgent troubleshooting. Staying organized and developing strong communication skills are key to prioritizing tasks and minimizing downtime. Proactively collaborating with IT teams and end-users helps in swiftly resolving issues and building a knowledge base for recurring problems. Continuous learning about new systems and technologies also ensures effective problem-solving in dynamic environments.

What does an operations support technician do?

An operations support technician provides technical assistance to ensure the smooth functioning of business systems and infrastructure. They troubleshoot hardware and software issues, monitor system performance, and perform routine maintenance, often using tools like ticketing systems and diagnostic software. This role typically requires strong problem-solving skills and knowledge of network and system administration.

What does an operational support technician do?

An operational support technician provides technical assistance and maintenance to ensure the smooth functioning of systems, equipment, or networks within an organization. They troubleshoot issues, perform routine checks, and may use tools like monitoring software or diagnostic hardware to resolve operational problems efficiently.

What is the difference between Operational Support Technician vs Network Support Technician?

AspectOperational Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, technical supportNetwork infrastructure, troubleshooting network issues
Employer & Industry UsageIT service providers, corporate IT teamsTelecommunications, enterprise networks

Operational Support Technicians focus on maintaining overall IT operations, including hardware and software support, while Network Support Technicians specialize in network infrastructure and connectivity issues. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

More about Operational Support Technician jobs
Who are the top companies hiring for Operational Support Technician jobs? The top employers for Operational Support Technician jobs are:
What states have the most Operational Support Technician jobs? States with the most job openings for Operational Support Technician jobs include:
What job categories do people searching Operational Support Technician jobs look for? The top searched job categories for Operational Support Technician jobs are:
Operational Support Technician jobs near you
Infographic showing various Operational Support Technician job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
Operational Support Technician

Operational Support Technician

Department of Justice

San Antonio, TX

$38K/yr

Other

Posted 8 days ago

Job description

The heart and soul of the FBI is in the investigative work employees perform to prevent, disrupt, and mitigate threats. The Operational Support Technician (OST) is the key support to Agents and Intelligence Analysts. OSTs have an integral role in operations and make an immediate impact by performing a wide range of support functions.Qualifications:.GS-6: Applicant must possess at least one (1) year of SE equivalent to the GS-5 grade level. SE is defined as follows:
  • Created and maintained records and files in accordance with policies and procedures.
  • Utilized computers to type documents and/or forms.
  • Communicated with internal staff and/or outside entities to obtain and/or provide information.
GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows:
  • Created, maintained, and disposed of records and files in accordance with policies and procedures.
  • Retrieved information/data from a variety of databases.
  • Communicated with internal staff and outside entities to obtain, verify, and provide information.
  • Conducted physical security checks of the premises and/or took security measures to protect sensitive information.
GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows:
  • Created, maintained, and disposed of records and files in accordance with policies and procedures.
  • Manipulated automated information systems to retrieve information from a variety of databases and recommended changes or improvements to enhance database(s).
  • Initiated and maintained liaison with internal and external sources to obtain, verify, and provide information; and, provided assistance to those seeking immediate help.
  • Conducted physical security checks of the premises and ensured sensitive information was protected and secured.
  • Performed audits of records and resolved discrepancies or omissions; revised previously entered information to ensure consistency, accuracy, and conformance to policies.
Education:All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:
GS-6: Applicant must have a bachelor's degree.
GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.
GS-8: Education may not be substituted for specialized experience at this grade level.
Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.Employment Type: OTHER

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