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Operational Support Technician Jobs (NOW HIRING)

Five Rivers IT, Inc.

Operational Support

Houston, TX · On-site

$20.50 - $28.25/hr

Operational Support Location: On-Site (Houston, TX) 601 Travis Street, Suite 1400, Houston, TX 77002. Hours on site 8:00 am to 5:00 PM CT Time Term: till end of year with the possibility of renewing ...

Five Rivers IT

Operational Support

Houston, TX · On-site

$20.50 - $28.25/hr

Operational Support Location: On-Site (Houston, TX) 601 Travis Street, Suite 1400, Houston, TX 77002. Hours on site 8:00 am to 5:00 PM CT Time Term: till end of year with the possibility of renewing ...

D2 Government Solutions

$45K - $60K/yr

EOD Operations Support Technician D2 Government Solutions, Inc. Location: Tyndall AFB, FL ... Essential Duties and ResponsibilitiesAdministrative and Operational Support * Provide daily ...

TalentClout

Operations Support Technician

Florence, KY · On-site

$60K - $70K/yr

As an Operations Support Technician, you will be responsible for the ongoing maintenance ... Support team members with operational queries, contributing to a collaborative and safety-focused ...

SLB

Operations Support Technician

Florence, AL

The Operations Support Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Operations Support Technician identifies opportunities to improve service delivery ...

Bradsby Group

IT Support Technician

Boulder, CO · On-site

$25/hr

IT Support Technician Boulder, CO 3-6 month contract to hire $25/hr ($50k) Provides technical and operational support at all levels for the computer systems through the Service Desk. Provide first ...

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Operational Support Technician information

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How much do operational support technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for operational support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operational support technician?

To thrive as an Operational Support Technician, you need strong problem-solving abilities, attention to detail, and a basic understanding of IT systems, often supported by an associate's degree or relevant certifications. Familiarity with ticketing systems, troubleshooting tools, and enterprise software like Microsoft Office or ServiceNow is typically required. Excellent communication, teamwork, and time management skills help you stand out in this support-focused role. These competencies ensure efficient operations, effective issue resolution, and seamless support for organizational productivity.

What are some typical challenges faced by an operational support technician, and how can they be addressed?

Operational Support Technicians often encounter challenges such as rapidly changing technical issues, managing multiple support tickets simultaneously, and balancing routine maintenance with urgent troubleshooting. Staying organized and developing strong communication skills are key to prioritizing tasks and minimizing downtime. Proactively collaborating with IT teams and end-users helps in swiftly resolving issues and building a knowledge base for recurring problems. Continuous learning about new systems and technologies also ensures effective problem-solving in dynamic environments.

What is the difference between Operational Support Technician vs Network Support Technician?

AspectOperational Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, technical supportNetwork infrastructure, troubleshooting network issues
Employer & Industry UsageIT service providers, corporate IT teamsTelecommunications, enterprise networks

Operational Support Technicians focus on maintaining overall IT operations, including hardware and software support, while Network Support Technicians specialize in network infrastructure and connectivity issues. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

What is an operational support technician?

An operational support technician is responsible for maintaining and troubleshooting technical systems and equipment to ensure smooth daily operations. They often work with hardware, software, and network systems, providing technical assistance and support to staff or clients, and may require knowledge of specific tools or certifications depending on the industry. Their role is essential for minimizing downtime and ensuring operational efficiency.

What is the work of an operational support technician?

An operational support technician provides technical assistance to ensure the smooth operation of systems, networks, or equipment within an organization. They troubleshoot issues, perform maintenance, and support daily operational tasks, often using diagnostic tools and following established procedures. This role typically requires strong problem-solving skills and knowledge of relevant hardware and software environments.
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Operational Support Technician jobs near you
Infographic showing various Operational Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Operational Support

Five Rivers IT, Inc.

Houston, TX • On-site

$20.50 - $28.25/hr

Temporary

Posted 26 days ago

Job description

Job Title: Operational Support

Location: On-Site (Houston, TX) 601 Travis Street, Suite 1400, Houston, TX 77002.

Hours on site 8:00 am to 5:00 PM CT Time

Term: till end of year with the possibility of renewing for 12 months

===============================================================================================

 

 Job description and functions:

 

The position is not only a highly technical position but also requires a high degree of customer focus and interaction that ultimately generates extraordinary customer satisfaction.

•            Perform hands-on fixes at the desktop level, including installing and upgrading of hardware and software

•            Acts as a liaison between Tier 3 support teams and the end-users

•            Interacts regularly with managers, clients, and vendors to answer question and complete project initiatives

•            Engages with Infrastructure Operations Center and Network Engineering to assist in problem resolution of network issues

•            High degree of skill with Windows OS and Apple Mac computers in an Active Directory environment

•            Highly proficient with MacOS and IOS supporting MacBooks, iPhones and iPads.

•            Experience configuring and deploying Microsoft Windows based laptops and desktop PC’s

•            Support AV systems and collaboration applications such as WebEx, Teams, Zoom

•            Experience with ServiceNow and Asset Management

•            Knowledge of network fundamentals and IT security best practices

Inputs:

•            Service requests via ticketing system, phone, email, and walk-up support

•            Incident reports from end users regarding technical issues

•            Access requests and system provisioning needs

•            Password resets and authentication issues

Outputs:

•            Timely resolution of technical issues with documented solutions

•            User account creation, modification, and deactivation

•            Incident documentation and knowledge base contributions

•            Status updates and communication to stakeholders

•            Escalation of complex issues to appropriate technical teams

Technical Capabilities:

•            Diagnose and resolve Windows/Mac operating system issues

•            Support Microsoft 365 suite and business-specific applications

•            Configure and troubleshoot network connectivity (VPN, wireless, wired)

•            Perform hardware setup, imaging, and deployment

•            Manage printer and peripheral device configurations

Service Management:

•            Track and manage incidents through ITSM platform (ServiceNow)

•            Maintain SLA compliance for response and resolution times

•            Document solutions and update knowledge repositories

•            Coordinate with vendors for warranty and repair services

Business-Specific Support:

•            Understand Gas Infrastructure operational technology requirements

•            Support NEER-specific applications and workflows

•            Provide onboarding technical assistance for new hires

•            Enable remote work capabilities and troubleshooting

Pls let me know if any questions.

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