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Operational Support Technician Jobs (NOW HIRING)

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

When not deployed onsite, the Field Support Technician supports the internal service desk through remote troubleshooting, ticket management, and operational support across Aqueity's client base.

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

When not deployed onsite, the Field Support Technician supports the internal service desk through remote troubleshooting, ticket management, and operational support across Aqueity's client base.

Ferretti Search

IT Support Technician

Kannapolis, NC · On-site

$21.25 - $29/hr

The IT Support Technician will work closely with teams across the organization to resolve technical problems, support daily operations, and help implement technology solutions that improve ...

XPEL

Support Technician

Greer, SC · On-site

Support Technician I The Support Technician I is responsible for preparing vehicles for the ... and operational tasks to facilitate efficient workflow and quality outcomes. * Removal of ...

525 TECHNOLOGIES

Support Technician

Montgomery, AL

$15 - $20/hr

As a Support Technician at 525 Technologies, you will provide frontline technical support, ensuring our clients and internal teams experience seamless operations. You will troubleshoot hardware ...

525 TECHNOLOGIES

Support Technician

Atlanta, GA · On-site

$15 - $20/hr

As a Support Technician at 525 Technologies, you will provide frontline technical support, ensuring our clients and internal teams experience seamless operations. You will troubleshoot hardware ...

Xpel

Support Technician

Greer, SC

The Support Technician I is responsible for preparing vehicles for the application of XPEL ... Assistapplication specialists with setup procedures and operational tasks tofacilitateefficient ...

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How much do operational support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for operational support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operational Support Technician, and why are they important?

To thrive as an Operational Support Technician, you need strong problem-solving abilities, attention to detail, and a basic understanding of IT systems, often supported by an associate's degree or relevant certifications. Familiarity with ticketing systems, troubleshooting tools, and enterprise software like Microsoft Office or ServiceNow is typically required. Excellent communication, teamwork, and time management skills help you stand out in this support-focused role. These competencies ensure efficient operations, effective issue resolution, and seamless support for organizational productivity.

What are some typical challenges faced by an Operational Support Technician, and how can they be addressed?

Operational Support Technicians often encounter challenges such as rapidly changing technical issues, managing multiple support tickets simultaneously, and balancing routine maintenance with urgent troubleshooting. Staying organized and developing strong communication skills are key to prioritizing tasks and minimizing downtime. Proactively collaborating with IT teams and end-users helps in swiftly resolving issues and building a knowledge base for recurring problems. Continuous learning about new systems and technologies also ensures effective problem-solving in dynamic environments.

What does an Operational Support Technician do?

An Operational Support Technician provides technical and administrative support to ensure the smooth functioning of an organization’s operations. Their duties often include troubleshooting hardware and software issues, maintaining equipment, and assisting staff with technical problems. They may also help implement new systems, monitor system performance, and ensure compliance with company policies. This role is vital for maintaining productivity and efficiency in various operational settings.

What is the difference between Operational Support Technician vs Network Support Technician?

AspectOperational Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, technical supportNetwork infrastructure, troubleshooting network issues
Employer & Industry UsageIT service providers, corporate IT teamsTelecommunications, enterprise networks

Operational Support Technicians focus on maintaining overall IT operations, including hardware and software support, while Network Support Technicians specialize in network infrastructure and connectivity issues. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

More about Operational Support Technician jobs
Who are the top companies hiring for Operational Support Technician jobs? The top employers for Operational Support Technician jobs are:
What states have the most Operational Support Technician jobs? States with the most job openings for Operational Support Technician jobs include:
What job categories do people searching Operational Support Technician jobs look for? The top searched job categories for Operational Support Technician jobs are:
Operational Support Technician jobs near you
Infographic showing various Operational Support Technician job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 2% As Needed, 43% Full Time, 45% Part Time, and 9% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
Field Support Technician

Field Support Technician

Aqueity

Downers Grove, IL • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision

Posted 8 days ago

Job description

Field Support Technician - On-site
Aqueity is looking for a customer-facing Field Support Technician to serve as the critical link between our Managed Services clients and internal technical support team. This role focuses on delivering onsite technical support, troubleshooting end-user and infrastructure issues, and maintaining clear communication throughout the support lifecycle. The Field Support Technician ensures client needs are clearly understood, issues are resolved efficiently, and service is delivered with professionalism, responsiveness, and trust. This position requires regular travel to client sites and the ability to operate independently in fast-paced client environments. When not deployed onsite, the Field Support Technician supports the internal service desk through remote troubleshooting, ticket management, and operational support across Aqueity's client base.
Responsibilities
Onsite Technical Support
  • Provide hands-on technical support at client sites across hardware, software, and network environments
  • Provide initial communication and triage for complex issues, escalating to senior engineering teams in a timely manner
  • Manage multiple active client issues simultaneously, prioritizing effectively to meet client response and resolution targets
  • Identify and communicate recurring issues or site conditions to internal teams
Service Desk Support
  • When not deployed to client sites, provide remote technical support including handling tickets, responding to service requests, and assisting with equipment staging and preparation
Documentation and Communication
  • Represent Aqueity professionally in every client interaction; conduct, communication, and responsiveness directly reflect on the company
  • Accurately document troubleshooting steps, resolutions, and time entries within the ticketing system
  • Keep clients informed on issue status, timelines, and next steps in clear, non-technical language
Education & Experience
  • Minimum of high school diploma required
  • 2+ years of experience in an end-user technical support role or equivalent combination of education and experience
  • Proficiency with Windows operating systems, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP, common business applications, printers, VoIP systems, and wireless networks
  • Basic understanding of cybersecurity best practices and awareness of common threats
  • Strong organizational and time management skills with the ability to handle multiple priorities simultaneously
  • Excellent verbal and written communication skills with a customer-focused mindset
  • Ability to maintain professionalism and composure in high-pressure or time-sensitive situations
  • Ability to occasionally lift and transport IT equipment up to 50 lbs.
  • Valid driver's license and reliable personal vehicle required
Preferred:
  • Experience with ConnectWise, Kaseya, or similar RMM/PSA platforms
  • Familiarity with firewalls, networking equipment, and cybersecurity tools
  • Familiarity with Azure or cloud-based environments
  • CompTIA A+, Network+, Security+, or Microsoft certifications
  • Experience working with an MSP or IT consulting firm
What We Offer
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Performance-based bonuses and incentives
  • Supportive and collaborative work culture
  • Professional growth and advancement opportunities
  • On-the-job training and mentorship
Pay: $50-60k per year

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