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Operational Support Technician Jobs (NOW HIRING)

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

When not deployed onsite, the Field Support Technician supports the internal service desk through remote troubleshooting, ticket management, and operational support across Aqueity's client base.

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

When not deployed onsite, the Field Support Technician supports the internal service desk through remote troubleshooting, ticket management, and operational support across Aqueity's client base.

Pae

Operations Support Technician

Springfield, VA

Operational deployment experience. * Solid experience using Microsoft Office applications (Word, Excel, PowerPoint, etc.). * Excellent writing and communication skills. * Excellent interpersonal ...

Amentum

Operations Support Technician

Springfield, VA · On-site

Operational deployment experience. * Solid experience using Microsoft Office applications (Word, Excel, PowerPoint, etc.). * Excellent writing and communication skills. * Excellent interpersonal ...

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Operational Support Technician information

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How much do operational support technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for operational support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operational support technician?

To thrive as an Operational Support Technician, you need strong problem-solving abilities, attention to detail, and a basic understanding of IT systems, often supported by an associate's degree or relevant certifications. Familiarity with ticketing systems, troubleshooting tools, and enterprise software like Microsoft Office or ServiceNow is typically required. Excellent communication, teamwork, and time management skills help you stand out in this support-focused role. These competencies ensure efficient operations, effective issue resolution, and seamless support for organizational productivity.

What are some typical challenges faced by an operational support technician, and how can they be addressed?

Operational Support Technicians often encounter challenges such as rapidly changing technical issues, managing multiple support tickets simultaneously, and balancing routine maintenance with urgent troubleshooting. Staying organized and developing strong communication skills are key to prioritizing tasks and minimizing downtime. Proactively collaborating with IT teams and end-users helps in swiftly resolving issues and building a knowledge base for recurring problems. Continuous learning about new systems and technologies also ensures effective problem-solving in dynamic environments.

What is the difference between Operational Support Technician vs Network Support Technician?

AspectOperational Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, technical supportNetwork infrastructure, troubleshooting network issues
Employer & Industry UsageIT service providers, corporate IT teamsTelecommunications, enterprise networks

Operational Support Technicians focus on maintaining overall IT operations, including hardware and software support, while Network Support Technicians specialize in network infrastructure and connectivity issues. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

What is an operational support technician?

An operational support technician is responsible for maintaining and troubleshooting technical systems and equipment to ensure smooth daily operations. They often work with hardware, software, and network systems, providing technical assistance and support to staff or clients, and may require knowledge of specific tools or certifications depending on the industry. Their role is essential for minimizing downtime and ensuring operational efficiency.

What is the work of an operational support technician?

An operational support technician provides technical assistance to ensure the smooth operation of systems, networks, or equipment within an organization. They troubleshoot issues, perform maintenance, and support daily operational tasks, often using diagnostic tools and following established procedures. This role typically requires strong problem-solving skills and knowledge of relevant hardware and software environments.
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Operational Support Technician jobs near you
Infographic showing various Operational Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Operational Flow Support Technician

TGW Logistics Group

Aurora, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

The Operational Flow Support Technician acts as the key customer contact for technical support queries regarding the overall automated logistics solution and the Warehouse Control System (WCS). Based at our customer site, this position must coordinate among the onsite maintenance team, the customer, and TGW's support hotline team to ensure all requests are logged within the ticket system and incidents are resolved in a timely manner.
What you'll be handling
  • Provide professional first-line software support for WCS systems, including capturing log files and database backups for further investigation.
  • Monitor trends and action plans to prevent issue escalation in WCS systems, hardware, and infrastructure.
  • Communicate effectively with senior management, customer contacts, and support colleagues, ensuring issues are followed through until resolution.
  • Escalate problems to the next support level when required and manage the problem until resolution.
  • Drive continuous improvement by addressing ongoing technical issues, reducing call volumes, and maintaining site-specific documentation.
  • Support WCS releases and change requests, monitor hardware for upgrades, and deliver training to colleagues.
What you'll need
  • High school diploma or GED required. Associate degree or Technical Certificate preferred.
  • Previous experience monitoring IT systems and providing application / database support preferred.
  • Thorough understanding of Warehouse Control Systems (WCS) in material handling and automation environments.
  • Ability to deal directly with end users and translate technical issues into general terms.
  • Experience performing log file investigation and/or software debugging.
  • Understanding of the software development lifecycle.
What you'll receive
TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.
TGW is an equal opportunity employer.
In this position, you can expect the following benefits, among others.
Additional benefits
All benefits

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