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It System Support Technician Jobs (NOW HIRING)

Farmer Focus

IT System Support Specialist

Harrisonburg, VA · On-site

$60K - $80K/yr

Community, Accountability, Respect, Excellence, and Stewardship. IT System Support Specialist Job Title: IT System Support Specialist Department: Information Technology Reports To: Head of IT FLSA ...

The Rockridge Group

IT Support Technician

Princeton, NJ

$22.50 - $31/hr

TITLE: IT Support Technician DURATION: Three (3+) months with possibility to be extended LOCATION ... Support of Windows and macOS operating systems, support of laptop hardware, support of Microsoft ...

Eastern

IT Systems Support Technician

Alpharetta, GA · On-site

$20.50 - $28/hr

Eastern Companies is a general contractor with over 200 employees, seeking their first in-house IT Systems Support Technician to lead IT support at their Georgia office. The role involves serving as ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues ... projectors, audio systems, interactive whiteboards, security cameras, phones, software and ...

TekManagement Inc.

Be Seen First

System Support Technician I

Medford, OR · On-site

$20 - $24/hr

As System Support Technician I, you're responsible for the day-to-day operation of the Help Desk ... Familiarity with contemporary managed IT services, cloud solutions, cybersecurity, and other ...

L3Harris Technologies

IT Support Technician

Sunrise, FL

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 40835 Job Location: Greenville, TX; Melbourne, FL ... Conduct proactive system maintenance, including patch management, performance tuning, backup and ...

New

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ...

MetroSys

IT Support Technician

Longview, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ...

MetroSys

IT Support Technician

Longview, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ...

L3HHCM20

IT Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 40834 Job Location: Greenville, TX; Melbourne, FL ... Conduct proactive system maintenance, including patch management, performance tuning, backup and ...

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All JobsIt System Support Technician Jobs

It System Support Technician information

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$25

$42

How much do it system support technician jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for it system support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It System Support Technician vs Network Support Specialist?

AspectIt System Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, onsite support, remote troubleshootingNetwork infrastructure, routers, switches, network monitoring
Employer & Industry UsageIT departments across various industriesTelecommunications, data centers, large enterprise networks
Common Search/ComparisonYesYes

The main difference is that It System Support Technicians focus on general IT support, troubleshooting hardware/software issues, and user assistance, while Network Support Specialists primarily handle network infrastructure, configuration, and network-specific problems. Both roles often require similar certifications and work environments, but their core responsibilities differ in scope and specialization.

Is helpdesk a good entry-level IT job?

Helpdesk support is a common entry-level IT role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software. It provides foundational experience with tools like ticketing systems and basic networking, making it a good starting point for a career in IT.

What are some common challenges IT System Support Technicians face when troubleshooting user issues, and how is teamwork involved in resolving them?

IT System Support Technicians often encounter a wide variety of technical problems, ranging from software glitches to network connectivity issues. A common challenge is accurately diagnosing the root cause of a problem, especially when users provide limited information. Effective technicians collaborate closely with colleagues in related departments, such as network administrators or cybersecurity teams, to resolve complex issues efficiently. Regular communication and a willingness to share knowledge are essential for success in this role, as teamwork helps ensure that technical solutions are comprehensive and minimize downtime for users.

What does a systems support technician do?

A systems support technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems and may use tools like remote support software, often working in help desk or IT support environments. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What does an IT System Support Technician do?

An IT System Support Technician is responsible for maintaining, troubleshooting, and supporting an organization's computer systems and networks. They assist users with technical issues, install and configure hardware and software, and ensure that IT systems are running efficiently. Their work helps to minimize downtime and keep business operations running smoothly. They may also provide training to staff and document IT processes.

What does a IT support technician do?

An IT support technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using diagnostic tools and remote support software, and may hold certifications like CompTIA A+ or Network+. Their role ensures that technology functions smoothly to support business operations.

What are the key skills and qualifications needed to thrive as an IT System Support Technician, and why are they important?

To thrive as an IT System Support Technician, you need a solid understanding of computer hardware, operating systems, and networking concepts, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and diagnostics utilities is typically required. Excellent problem-solving abilities, strong communication, and customer service skills help technicians resolve issues efficiently and build user trust. These competencies are crucial for minimizing downtime, maintaining system reliability, and ensuring end-users receive timely and effective support.

Is AI replacing tech support?

AI is increasingly used in IT support to handle routine tasks such as troubleshooting common issues and providing basic assistance. However, IT support technicians are still essential for complex problems, personalized service, and tasks requiring human judgment, making AI a complement rather than a complete replacement in the field.
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It System Support Technician jobs near you
Infographic showing various It System Support Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
IT System Support Technician I (Information Technology)

IT System Support Technician I (Information Technology)

University of St. Augustine for Health Sciences

Dallas, TX • On-site

$19 - $26/hr

Full-time

Re-posted 15 days ago

Job description

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.
GENERAL SUMMARY
The Systems Support Technician provides primary level 1 Help Desk services to students, faculty, and staff in response to user generated tickets in a prompt, thorough and courteous fashion. Support includes specification, installation and testing of computer systems and peripherals within established standards and guidelines. The Systems Support Technician supports classroom and video conferencing technology and provides training to faculty and staff in the use of classroom equipment. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. This position utilizes one-on-one or remote consultancy to end users. Receives guidance and direction from the Senior Multi-Media and Systems Technician and the Customer Support Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Installs, configures and maintains computer equipment, peripherals and software in USA classrooms.
  • Responds to, updates and closes user generated tickets; partners with Help Desk and Systems Operations staff as appropriate to determine and resolve problems received from end users; documents all help-desk activity in SysAid.
  • Ensures classroom computers interconnect seamlessly with diverse systems including file servers, email servers, video conferencing systems, application servers and administrative systems.
  • Initiates video conferencing sessions for students, faculty and staff.
  • Performs classroom AV set-up, configuration and dismantle.
  • Orients faculty and staff in the use of classroom technology in accordance with department processes.
  • Identifies, recommend and/or performs system/software upgrades as necessary.
  • Take inbound Support calls and service issue calls, transfer users to appropriate resources.
  • Monitors the USAHS Help desk for new tickets and helps to assign to the correct support resource.
  • Instructs the students on how to use the online tools and help familiarize them with the online environment.
  • Collaborates and assists other support team members with creating documentation necessary for the organization.
  • Assist vendors with networking copier equipment.
  • Maintains Computer lab equipment
  • Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from end users.
  • Follows University's core values.
  • Supports and demonstrates student-centered behaviors.
  • Upholds University's professional ethics and integrity standards.
  • Keeps abreast of state-of-the art developments through attendance at professional meetings and seminars and literature.
  • Other related duties as assigned.

OTHER DUTIES AND RESPONSIBILITIES
May perform other duties and responsibilities that management may deem necessary from time to time.
POSITION IN ORGANIZATION
Reports to: Manager, IT Help Desk
Positions Supervised: None
EDUCATION and/or EXPERIENCE
  • High school diploma, college preferred.
  • Experience in IT support environment is beneficial.
  • Experience with Windows Server and Active Directory is beneficial.
  • CompTIA A+ certification preferred.
  • Advanced understanding of Microsoft product suite; Microsoft certifications preferred.
  • Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty, staff and students as well as external constituencies.
  • Excellent written and verbal communication skills.
  • Valid driver's license for State of residence and at least minimum liability insurance required by State.
  • Ability to travel within the United States as necessary.
  • Ability to work evenings.

TRAVEL
None
BUSINESS COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Drives Results - Consistently achieving results, even under tough circumstance.
  • Innovation - Creating new and better ways for the organization to be successful.
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
HIRING RANGE: $19.90 - $26.00

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