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Support Technician Jobs (NOW HIRING)

Dealer eProcess

Support Technician

Lisle, IL · On-site

Dealer eProcess is seeking a Support Technician to join their team in the Greater Chicago Area. The role involves resolving daily tickets and tasks, proactively engaging with personnel, and expanding ...

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

Job Title: Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours The Customer Support Technician will be responsible for supporting all user-facing ...

Westchester Medical Center

Support Technician II

Valhalla, NY · On-site

$22.50 - $30.75/hr

The Support Technician II is the face of IT throughout WMC and is responsible for rendering basic and advanced level technical support to the end user community. Support duties include computer ...

Westchester Medical Center

Support Technician II

Valhalla, NY · On-site

$22.50 - $30.75/hr

The Support Technician II is the face of IT throughout WMC and is responsible for rendering basic and advanced level technical support to the end user community. Support duties include computer ...

SAN LUIS VALLEY HEALTH

Support Technician

Alamosa, CO · On-site

$15.16 - $19.79/hr

As a Support Technician you will perform routine duties in supporting nursing staff and caring for hospitalized patients. What You'll Need: * High School or GED * Basic Life Support - American Heart ...

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Westchester Medical Center

Support Technician II

Valhalla, NY · On-site

$22.50 - $30.75/hr

The Support Technician II is the face of IT throughout WMC and is responsible for rendering basic and advanced level technical support to the end user community. Support duties include computer ...

Westchester Medical Center

Support Technician I

Valhalla, NY · On-site

$22.50 - $30.75/hr

The Support Technician I is the face of IT throughout WMC; they are responsible for rendering technical support to the end user community. Support duties include computer equipment installation ...

Westchester Medical Center

Support Technician I

Valhalla, NY · On-site

$22.50 - $30.75/hr

The Support Technician I is the face of IT throughout WMC; they are responsible for rendering technical support to the end user community. Support duties include computer equipment installation ...

MAVLRA CORPORATION

Support Technician

Sacramento, CA · On-site

Role: Endpoint Support Technician Client: Sacramento, CA (On-site) Contract Duration: Up to 960 hours Key Responsibilities: • Hardware/software support for desktops, laptops, printers, and ...

Westchester Medical Center

Support Technician I

Valhalla, NY · On-site

$22.50 - $30.75/hr

The Support Technician I is the face of IT throughout WMC; they are responsible for rendering technical support to the end user community. Support duties include computer equipment installation ...

Westchester Medical Center

Support Technician I

Valhalla, NY · On-site

$22.50 - $30.75/hr

The Support Technician I is the face of IT throughout WMC; they are responsible for rendering technical support to the end user community. Support duties include computer equipment installation ...

Westchester Medical Center

Support Technician I

Valhalla, NY · On-site

$22.50 - $30.75/hr

The Support Technician I is the face of IT throughout WMC; they are responsible for rendering technical support to the end user community. Support duties include computer equipment installation ...

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Support Technician information

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$12

$25

$42

How much do support technician jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some typical challenges a Support Technician faces when troubleshooting customer issues remotely?

Support Technicians often encounter challenges when diagnosing and resolving issues without direct access to the user's environment. Communication can be a hurdle, as they must rely on customers to accurately describe problems and follow instructions. Additionally, remote troubleshooting requires strong analytical skills to quickly identify the root cause and adapt solutions for various systems or setups. Successful Support Technicians develop patience, clear communication, and resourcefulness to overcome these challenges while maintaining a positive customer experience.

What jobs pay $2000 a day?

Support Technicians typically do not earn $2000 a day; such high daily rates are usually associated with specialized roles like consultants, senior IT contractors, or freelance experts in fields such as cybersecurity or cloud architecture. These positions often require advanced skills, certifications, and extensive experience, and they may involve project-based or contract work with high hourly or daily rates.

What are Support Technicians?

Support Technicians are IT professionals who assist users with technical issues related to computer hardware, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and often guide users through steps to resolve issues remotely or in person. Their role is vital in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Support Technicians may also be responsible for installing equipment, updating software, and maintaining IT documentation.

What does a support technician do?

A support technician provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems remotely or on-site, document solutions, and may use tools like ticketing systems and diagnostic software to ensure system functionality and user satisfaction.

Is AI replacing tech support?

Support technicians play a key role in troubleshooting complex issues that AI cannot fully handle. While AI tools automate routine tasks and provide initial support, human technicians are essential for resolving nuanced problems, offering personalized assistance, and managing escalations. The role evolves with technology, emphasizing skills in problem-solving and customer communication.

What are the key skills and qualifications needed to thrive as a Support Technician, and why are they important?

To thrive as a Support Technician, you need a solid understanding of computer hardware, operating systems, troubleshooting methods, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help build rapport with users and handle challenging situations. These skills and qualities are crucial for ensuring timely technical support, minimizing system downtime, and maintaining user satisfaction.

What is the difference between Support Technician vs Help Desk Technician?

AspectSupport TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, technical support in various settingsHelp desk, remote or on-site support
Industry UsageIT, technical support, hardware/software troubleshootingIT support, customer service, troubleshooting
Common Search IntentTechnical support roles, hardware/software issuesCustomer support, troubleshooting, remote assistance

Support Technicians and Help Desk Technicians both provide technical support, but Support Technicians often handle more hands-on hardware and network issues on-site, while Help Desk Technicians typically focus on remote troubleshooting and customer service. Both roles require similar certifications and are essential in IT support environments.

What job makes $10,000 a month without a degree?

Support technicians typically do not earn $10,000 a month without specialized experience or certifications. High-paying roles in tech or sales, such as software sales or IT consulting, can reach that level without a degree, but they often require skills, certifications, or extensive experience. Most jobs with such high income levels generally demand relevant expertise or industry-specific knowledge.
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Support Technician jobs near you
Infographic showing various Support Technician job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 23% Part Time, and 5% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Support Technician

Support Technician

NuWave Technology Partners LLC

Lansing, MI • On-site

$40K - $50K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Provide remote desktop support to clients by troubleshooting and resolving technical issues over the phone and via remote log-in.

  • Manage, maintain, and support users' desktops, including documenting all activities conducted.

  • Escalate technical problems to Level 2 support when appropriate.

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Job Summary
Provide primarily remote desktop support to our clients who have critical response time requirements for their business technology systems. You will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems to Level 2 support when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. You will also perform service and preventative maintenance activities on products and assist in installations and deliveries. Other projects may be assigned.
Duties and Responsibilities
  • Technical
    1. Manage, maintain, troubleshoot and support our users' desktops.
    2. Identify, document and troubleshoot users computing issues to resolution while maintaining customer satisfaction.
    3. Utilize PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.
    4. Update service order information with accurate documentation of all activities conducted.
  • General
    1. Develop and maintain relationships with customers that further enhance the company's positive reputation through exceptional customer service.
    2. Maintain a professional and clean appearance.
  • Professional Development
    1. Participate in ongoing training and attainment of various manufacturer and software certifications.
    2. Develop personal skills to work efficiently both individually and as a member of the Service Department.

We are looking for someone with 2+ years of experience in a Support Technician/IT role.
Preferred Skills and Qualifications
  • Education
    1. Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience.
  • Technical Skills
    1. Proficiency in supporting modern Windows Desktop Operating Systems
    2. Desktop software such as Microsoft Office Suites, Adobe, etc.
    3. Basic Server support skills and understanding of modern Windows Server Operating Systems
    4. Networks, internet connection issues, as well as be able to configure network devices such as switches and routers.
    5. Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies.
  • Other Skills & Abilities
    1. Able to work independently and as part of a team
    2. Must be prepared to travel as the business need requires
    3. Exceptional written and oral communication skills
    4. Self-motivated
    5. Should enjoy learning new skills

Work Conditions
  • 40-hour work week with on-call availability up to 7 days per month.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Minimum Requirements
  • High school diploma or equivalent
  • Valid driver's license
  • Reliable, insured vehicle
  • Good communication skills
  • Reliable work record

Full-Time/Part-Time
Full-Time
Salary Range
$40,000-$50,000 (approximately). The actual compensation level is based on qualifications.
Position
Support Technician
Exempt/Non-Exempt
Exempt
Location
Lansing, MI
About the Organization
NuWave is an award winning, local organization full of outstanding people with a passion for knowledge and living up to the trust our clients have so dearly invested in us. We are a leading IT Managed Services Provider (MSP) with clients all over Michigan and offices in Kalamazoo and Grand Rapids.
https://nuwavepartners.com/about
This position is currently accepting applications.

Apply