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Support Technician Jobs (NOW HIRING)

Westchester Medical Center

Support Technician I

Valhalla, NY · On-site

$22.50 - $30.75/hr

The Support Technician I is the face of IT throughout WMC; they are responsible for rendering technical support to the end user community. Support duties include computer equipment installation ...

RISE Housing and Support Services

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Network Support Technician

Saratoga Springs, NY · On-site

$21 - $23.50/hr

RISE offers a Network Support Technician * A starting rate of $21.00 to $23.50 based on experience * A generous time off package: In your 1st year, earn up to 2 weeks of vacation time, 3 weeks of ...

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Network Support Technician

Saratoga Springs, NY · On-site

$21 - $23.50/hr

RISE offers a Network Support Technician * A starting rate of $21.00 to $23.50 based on experience * A generous time off package: In your 1st year, earn up to 2 weeks of vacation time, 3 weeks of ...

LCP TRACKER INC

Support Technician

New Braunfels, TX

$21 - $22/hr

Support Technician Company Summary LCPtracker, Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. Headquartered in Orange, CA ...

The Rockridge Group

Support Technician

Spokane, WA

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Univision Inc

Support Technician

Liberty Lake, WA · On-site

$18 - $30/hr

Support Technician What is it like as an IT Technician at Univision? IT technicians are many times the first point of contact with customers reporting problems or requesting service. Customers having ...

Trident Homes LLC

3DCP Support Technician

Topeka, KS · On-site

$20 - $25/hr

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Piper Companies

Cloud Support Technician

Reston, VA · On-site

$125K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure ...

Inergroup

1st Shift Quality Technician

White, GA

$23/hr

Hiring Immediately for 1st Shift Quality Technician Jobs in Cartersville, GA: Inergroup is hiring immediately for 1st Shift Quality Technician jobs in Cartersville, GA. In this role, you will perform ...

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Support Technician information

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$12

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How much do support technician jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some typical challenges a Support Technician faces when troubleshooting customer issues remotely?

Support Technicians often encounter challenges when diagnosing and resolving issues without direct access to the user's environment. Communication can be a hurdle, as they must rely on customers to accurately describe problems and follow instructions. Additionally, remote troubleshooting requires strong analytical skills to quickly identify the root cause and adapt solutions for various systems or setups. Successful Support Technicians develop patience, clear communication, and resourcefulness to overcome these challenges while maintaining a positive customer experience.

What are Support Technicians?

Support Technicians are IT professionals who assist users with technical issues related to computer hardware, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and often guide users through steps to resolve issues remotely or in person. Their role is vital in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Support Technicians may also be responsible for installing equipment, updating software, and maintaining IT documentation.

What are the key skills and qualifications needed to thrive as a Support Technician, and why are they important?

To thrive as a Support Technician, you need a solid understanding of computer hardware, operating systems, troubleshooting methods, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help build rapport with users and handle challenging situations. These skills and qualities are crucial for ensuring timely technical support, minimizing system downtime, and maintaining user satisfaction.

What is the difference between Support Technician vs Help Desk Technician?

AspectSupport TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, technical support in various settingsHelp desk, remote or on-site support
Industry UsageIT, technical support, hardware/software troubleshootingIT support, customer service, troubleshooting
Common Search IntentTechnical support roles, hardware/software issuesCustomer support, troubleshooting, remote assistance

Support Technicians and Help Desk Technicians both provide technical support, but Support Technicians often handle more hands-on hardware and network issues on-site, while Help Desk Technicians typically focus on remote troubleshooting and customer service. Both roles require similar certifications and are essential in IT support environments.

More about Support Technician jobs
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What are the most commonly searched types of Support Technician jobs? The most popular types of Support Technician jobs are:
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Support Technician jobs near you
Infographic showing various Support Technician job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Support Technician I

Support Technician I

Westchester Medical Center

Valhalla, NY • On-site

$22.50 - $30.75/hr

Full-time

Posted 22 days ago

Job description

Job Summary: The Support Technician I is the face of IT throughout WMC; they are responsible for rendering technical support to the end user community.  Support duties include computer equipment installation, assisting users with computer access, logon and navigation, access to and usage of related peripheral equipment such as printers and scanners.   They will coordinate between WMC Help desk and IT departments as part of the daily routine and duties. Additional responsibilities include equipment device configurations, installations, relocations, support, and maintenance.  The Support Technician I is responsible for following WMC IT protocols and the use of approved tools in carrying out their job.   The Support Technician I will interact with the WMC Help Desk for service requests; they are to update and close support tickets on a timely basis for those tasks assigned in their name. The Support Technician I will escalate to senior members of the team for advanced or complex issues which they are unable to solve. They will perform basic computer imaging and rollout activities for new hires and staff relocations.  They will be assigned both reactive and proactive assignments to reduce downtime for end user community.   They will follow and ensure that asset management, configuration and security standards are met. The Support Technician I will coordinate and participate with other senior members of the WMC IT Teams in support of departmental and enterprise-wide initiatives.

                Responsibilities:

  • Function as part of a team in support of End Users for the access and use of computer equipment, WMC systems, and peripherals
  • Perform computer hardware installations & decommission of enterprise equipment, including PCs, printers, scanners, other peripherals.
  • Configure computer equipment following hospital approved protocols and standards.
  • Troubleshoot and resolve problems related to hardware including PCs and peripheral equipment.
  • Render support to end users related to WMC Network logon, basic application access, and navigation.  
  • Participate in project implementation assignments.
  • Acts as liaison with end users for system access and usage.
  • Follow inventory processes, request replacement parts and equipment and administer the return of failed parts as required.
  • Perform asset management duties as defined by WMC.
  • Adhere to all WMC security protocols and standards.

Qualifications/Requirements:

Experience:

  • 2 years of hands-on IT technical support, required
  • Experience in healthcare technology support, including hardware or infrastructure, preferred
  • Experience with device management/integration, preferred

Education:

  • Bachelor’s degree in information technology, science, or related, required

Licenses / Certifications: N/A

Other:  Basic yet solid knowledge of computer and operating systems and core applications in meeting the needs of hospital community;  ability to work well with medical professionals; ability to communicate effectively; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments; good judgment; initiative; accuracy; thoroughness; physical condition commensurate with the demands of the position.

Special Requirements: N/A

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