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Technical Desktop Support Jobs (NOW HIRING)

Kwik Trip, Inc.

Desktop Support Engineer

La Crosse, WI · On-site

... technical recommendations to IT leadership and partners • Assist with testing and validation of desktop hardware, endpoint configurations, and software deployments • Support desktop-related ...

Artech Information System LLC

DESKTOP SUPPORT

New York, NY · On-site

$22.25 - $28.25/hr

Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability ... Desktop support Purchase ,NY DURATION 3 DAYS Desktop support skills Candidates should be able to ...

Varex Imaging

Desktop Support

Salt Lake City, UT · On-site

Required Qualifications • 3+ years of experience in desktop support, service desk support, EUC support, IT operations, or a related technical support role. • Experience troubleshooting Windows 10 ...

My3Tech Inc

Desktop Support Engineer

Austin, TX · On-site

Minimum of 5 years in hands-on desktop computer and technical support * Experience troubleshooting issues with PCs and peripherals * Experience with Active Directory administration * Experience ...

Pride Global

Desktop Support Engineer

Phoenix, AZ · On-site

Desktop Support Engineer Russell Tobin is supporting the hiring process for a Desktop Support ... This is a fully onsite role based in Phoenix, AZ, providing first-level technical support to end ...

krg technology inc

Desktop Support

Phoenix, AZ

$20 - $25.50/hr

Company Description Thanks for your time, Kind Regards, Ajith Technical Recruiter KRG Technologies Inc Phone: 661 367 8000 Ext - 310 Job Title: Desktop Support Location: Salt lake City, UT/Phoenix ...

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$21 - $26.50/hr

Strong desktop troubleshooting skills will be used to handle technical support request and ... In additional to technical support you will be responsible for imaging PC's, deploying and ...

Diverse Lynx

Desktop Support

Edison, NJ · On-site

$18/hr

Communicate with end users and provide technical support. Troubleshoot issues related to software, desktops, laptops, and network connectivity. Demonstrate excellent time management skills and the ...

NAVA Software Solutions

Desktop Support

Odessa, TX · On-site

Desktop/IT Support Duration: Full-time / Direct Hire Location: Permian Basin, Texas: Midland/Odesa ... Serves as the first point of contact for end users seeking technical assistance. Coordinates with ...

Omega Solutions Inc

Desktop Support

Indianapolis, IN · On-site

$19.25 - $24.50/hr

Techforce Analyst - Desktop Support Indianapolis, IN 10 months contract Required - Must have 2 ... Customer and technical support processes. ITIL and Software Release Management processes and ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

This role requires hands-on technical expertise in troubleshooting hardware, software, and network issues, as well as providing end-user support for desktops, laptops, mobile devices, and peripherals.

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Strong desktop troubleshooting skills will be used to handle technical support request and ... In additional to technical support you will be responsible for imaging PC's, deploying and ...

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Technical Desktop Support information

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$10

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How much do technical desktop support jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for technical desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Desktop Support specialist, and why are they important?

To thrive as a Technical Desktop Support specialist, you need strong troubleshooting, problem-solving, and customer service skills, typically supported by knowledge of operating systems, hardware, and a relevant IT certification such as CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic utilities is commonly required. Excellent communication, patience, and the ability to stay calm under pressure help you stand out in this role. These skills are crucial for efficiently resolving user issues, maintaining productivity, and ensuring a positive IT experience for end-users.

What are some common challenges faced by Technical Desktop Support professionals, and how can they be managed effectively?

Technical Desktop Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting complex hardware or software issues, and communicating technical solutions to non-technical users. To handle these effectively, it's important to prioritize tasks, stay organized, and develop strong interpersonal skills. Leveraging a knowledge base, collaborating with team members, and maintaining continuous learning about new technologies can also help address these challenges and ensure efficient problem resolution.

What does a Technical Desktop Support specialist do?

A Technical Desktop Support specialist is responsible for assisting users with issues related to their computers, software, and connected devices. They diagnose and resolve hardware and software problems, perform routine maintenance, and provide guidance on using technology effectively within an organization. Their role often involves troubleshooting, installing updates, and ensuring systems are secure and up-to-date. They may provide support in person, remotely, or over the phone to resolve technical issues quickly. Ultimately, they help keep employees productive by ensuring their technology works smoothly.

What is the difference between Technical Desktop Support vs Technical Help Desk Support?

AspectTechnical Desktop SupportTechnical Help Desk Support
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, user devices, hardware/software issuesRemote or on-site, troubleshooting, user inquiries
Employer & Industry UsageIT departments, corporate, educationIT service providers, corporate, customer support
Common Search/ComparisonYesYes

Technical Desktop Support primarily focuses on resolving hardware and software issues directly on user devices, often on-site. Technical Help Desk Support handles troubleshooting via phone or remote access, assisting users with a broader range of technical problems. Both roles require similar certifications and are integral to IT support teams, but they differ mainly in work environment and scope of support.

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What states have the most Technical Desktop Support jobs? States with the most job openings for Technical Desktop Support jobs include:
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Technical Desktop Support jobs near you
Desktop Support Engineer

Desktop Support Engineer

Kwik Trip, Inc.

La Crosse, WI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Kwik Trip rating

7.1

Company rating: 7.1 out of 10

Based on 835 frontline employees who took The Breakroom Quiz

2nd of 47 rated convenience stores

Job description

Job Summary:
Kwik Trip, Inc. is seeking a Desktop Support Engineer to provide advanced desktop and endpoint support for end users at their Support Center. The role involves resolving complex hardware and software issues, leading problem management efforts, and improving service quality through collaboration with other IT teams.
Responsibilities:
• Serve as a senior escalation point for complex desktop, hardware, operating system, and software issues
• Provide expert-level troubleshooting for high-impact or recurring endpoint incidents
• Lead problem management efforts including investigation, documentation, testing, and root cause analysis
• Analyze trends related to desktop incidents, hardware failures, and software issues
• Coordinate resolution with Endpoint Management, Security, and other IT teams as needed
• Provide clear, data-driven technical recommendations to IT leadership and partners
• Assist with testing and validation of desktop hardware, endpoint configurations, and software deployments
• Support desktop-related projects such as hardware refreshes, operating system upgrades, and migrations
• Manage and process hardware warranty claims
• Improve, standardize, and automate Desktop Support processes
• Coach and mentor Desktop Support team members on advanced troubleshooting techniques
• Create and maintain technical documentation and knowledge articles
• Assist with remediation of endpoint-related vulnerabilities
Qualifications:
Required:
• This position is not eligible for sponsorship.
• Six or more years of progressive experience in desktop support, endpoint engineering, or related IT roles
• Strong experience supporting Windows OS, Windows hardware, macOS, and Apple hardware
• Advanced troubleshooting and root cause analysis skills
• Experience with endpoint management platforms, Active Directory, and Group Policy
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Hardware Warranty Service Provider Certification (required or obtained within a defined timeframe)
Preferred:
• Bachelor’s degree in information technology or a related field preferred
• ITIL Certification preferred
• Additional certifications such as CompTIA A+, Microsoft, Apple, SCCM, or Intune
Company:
Our Mission: To serve our customers and community more effectively than anyone else by treating our customers, co-workers, and suppliers as we, personally, would like to be treated and to make a difference in someone's life. Founded in 1965, the company is headquartered in La Crosse, USA, with a team of 10001+ employees. The company is currently Late Stage.

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