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Technical Desktop Support Jobs (NOW HIRING)

ClifyX

Desktop Support

Los Angeles, CA · On-site

$21.75 - $27.75/hr

Desktop Support Work Location : Los Angeles, CA (onsite) Contract duration: 12+ months Contract ... The ideal candidate will provide technical support and ensure seamless IT operations. Key ...

Syntricate Technologies

Desktop Support

Irving, TX · On-site

... Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer ...

Kwik Trip, Inc.

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

This role acts as a senior technical escalation resource within Desktop Support, resolving complex hardware, operating system, endpoint configuration, and enterprise software issues. The position ...

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How much do technical desktop support jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for technical desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Desktop Support specialist, and why are they important?

To thrive as a Technical Desktop Support specialist, you need strong troubleshooting, problem-solving, and customer service skills, typically supported by knowledge of operating systems, hardware, and a relevant IT certification such as CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic utilities is commonly required. Excellent communication, patience, and the ability to stay calm under pressure help you stand out in this role. These skills are crucial for efficiently resolving user issues, maintaining productivity, and ensuring a positive IT experience for end-users.

What are some common challenges faced by Technical Desktop Support professionals, and how can they be managed effectively?

Technical Desktop Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting complex hardware or software issues, and communicating technical solutions to non-technical users. To handle these effectively, it's important to prioritize tasks, stay organized, and develop strong interpersonal skills. Leveraging a knowledge base, collaborating with team members, and maintaining continuous learning about new technologies can also help address these challenges and ensure efficient problem resolution.

What does a Technical Desktop Support specialist do?

A Technical Desktop Support specialist is responsible for assisting users with issues related to their computers, software, and connected devices. They diagnose and resolve hardware and software problems, perform routine maintenance, and provide guidance on using technology effectively within an organization. Their role often involves troubleshooting, installing updates, and ensuring systems are secure and up-to-date. They may provide support in person, remotely, or over the phone to resolve technical issues quickly. Ultimately, they help keep employees productive by ensuring their technology works smoothly.

What is the difference between Technical Desktop Support vs Technical Help Desk Support?

AspectTechnical Desktop SupportTechnical Help Desk Support
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, user devices, hardware/software issuesRemote or on-site, troubleshooting, user inquiries
Employer & Industry UsageIT departments, corporate, educationIT service providers, corporate, customer support
Common Search/ComparisonYesYes

Technical Desktop Support primarily focuses on resolving hardware and software issues directly on user devices, often on-site. Technical Help Desk Support handles troubleshooting via phone or remote access, assisting users with a broader range of technical problems. Both roles require similar certifications and are integral to IT support teams, but they differ mainly in work environment and scope of support.

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What states have the most Technical Desktop Support jobs? States with the most job openings for Technical Desktop Support jobs include:
What job categories do people searching Technical Desktop Support jobs look for? The top searched job categories for Technical Desktop Support jobs are:
Technical Desktop Support jobs near you

Desktop Support Lead

Oneida Technical Solutions

Fort Belvoir, VA • On-site

$90K - $100K/yr

Full-time

Posted 12 days ago

Job description

Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more.

Our innovative cyber capabilities and programs have made us trusted partners for IT modernization projects, implementing upgrades and accelerating the delivery of new solutions for the DoD and commercial industries with consumer-driven technology.

In support of the U.S. Army Network Enterprise Technology Command (NETCOM) and the Regional NetworkEnterprise Center for the National Capital Region (RNEC-NCR), we are currently seeking a Desktop Support Team Lead with a minimum of 6- years of experience working in Desktop Support and a minimum of 2-years of leadership experience. Successful candidates must have SECRET security clearance

Responsibilities include:

  • Mentoring a team of Desktop Support Engineers and assigning tasks.
  • Ensuring metrics are being met.
  • Preparing reports for leadership.

Additionally, you will be responsible for Sr. Desktop Support duties to include:

Provide technical support services under the AITP service list for the RNEC-NCR, including client hardware and software support.
Perform critical hardware and software updates to meet Army and DOD security requirements.
Troubleshoot end users' enterprise email system configurations.
Respond to all customer trouble requests and problem calls received by phone, email, or generated by the AESMP ticketing system within the AITP
timelines.
Resolve customer issues using automated remote-control software or other remote tools where possible.
Provide support to individuals at user's workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and
software issues.
Install, configure, upgrade, remove, and troubleshoot printers, and computer hardware, provide user support on Windows current operating system, and provide
user support on current Office suite applications, and any other authorized desktop applications and peripheral equipment.
Perform general preventative maintenance tasks on computers, laptops, tablets, printers, MFDs, and any other authorized peripheral equipment unless
prohibited by existing customer warranties.
Be responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs), tablets, or laptops that
have authorized access to the network.
Comply with configuration management guidance on user systems as the environment changes.


Qualified candidates must possess an IAT-Level II Certification and a minimum of a (fully adjudicated) Secret Clearance.

Core hours for this contract are between 6am-6pm Monday-Friday. Must be available for an 8-hour shift during this time and have the flexibility to support special project needs that would fall within the core hours.

Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

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Job Posted by ApplicantPro