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It Helpdesk Support Technician Jobs (NOW HIRING)

GOODWILL CENTRAL COAST

IT Support Technician

Salinas, CA · On-site

$27 - $28/hr

IT Support Technician Goodwill Central Coast - Salinas, CA Join a Mission-Driven Organization ... Provide help desk and technical support to employees across multiple locations * Troubleshoot ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA · On-site

$50K - $65K/yr

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems ... This is a great opportunity for someone who enjoys troubleshooting, helping users, improving ...

Kier & Wright

IT Support Specialist

Livermore, CA · On-site

EEO IT Support Technician Kier + Wright is seeking a motivated IT Support Technician. This role is primarily focused on Tier 1 helpdesk support for our employees' daily tech needs. You will manage ...

Kier & Wright

IT Support Specialist

Santa Clara, CA · On-site

$25 - $30/hr

EEO IT Support Technician Kier + Wright is seeking a motivated IT Support Technician. This role is primarily focused on Tier 1 helpdesk support for our employees' daily tech needs. You will manage ...

PTA Plastics

IT Support Technician

Longmont, CO · On-site

$25 - $32/hr

Position Title: IT Support Technician Reports to: Manager, Network Infrastructure Location: Niwot ... Monitor and manage support requests through the Help Desk ticketing system. * Troubleshoot hardware ...

Boisset Collection

IT Support Technician

Saint Helena, CA · On-site

$70K - $75K/yr

Position Summary The IT Support Technician provides hands-on technical support to employees across ... Follow established cybersecurity policies and help identify or escalate potential security ...

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate ... Required Qualifications: * 1-3 years of experience in IT support, help desk, desktop support, or a ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis ... You don't need to be a technical wizard, but you do need to be patient and willing to help. This ...

Vega ECM Solutions

IT Support Technician

Irvine, CA · Hybrid

$23 - $31.75/hr

Please visit our website for more details: IT Support Technician - The IT Support Technician will ... help desk support for internal users Register and process support tickets. Work with external ...

E-Solutions, Inc.

IT Support Technician

Duarte, CA · On-site

$22.75 - $31/hr

Role : IT Support Technician II (Field Services) Location : Duarte, CA About the Role We're looking for an IT Support Technician II to keep our end-user devices running smoothly and our people ...

New

Vega Ecm Solutions

IT Support Technician

Irvine, CA · On-site

$23 - $31.75/hr

Please visit our website for more details: IT Support Technician - The IT Support Technician will ... help desk support for internal users. Register and process support tickets. • Work with external ...

Arthur Lawrence

IT HELPDESK TECHNOLOGIST

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please ... Must-Have Skills: * 2-3 years of experience providing IT desktop support, including troubleshooting ...

Mode5

IT Support Specialist I

Norfolk, VA · On-site

$25 - $27/hr

Titles: IT Support Specialist, IT Desktop Specialist, IT Helpdesk, , IT Support Technician Must be available to work at our Norfolk office. We are an Equal Opportunity Employer

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How much do it helpdesk support technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it helpdesk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Support Technician do?

An IT Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They respond to queries, diagnose problems, and guide users through step-by-step solutions either in person, over the phone, or via remote access. Their responsibilities also include installing and configuring computer systems, troubleshooting network problems, and maintaining IT documentation. Technicians play a crucial role in ensuring that an organization's IT systems run smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support Technician, and why are they important?

To thrive as an IT Helpdesk Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong problem-solving skills, patience, and effective communication are essential soft skills for addressing user issues and ensuring customer satisfaction. These skills and qualities are important to efficiently resolve technical problems, minimize downtime, and provide excellent support to end users.

What are some common challenges faced by IT Helpdesk Support Technicians, and how are they typically addressed?

IT Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide variety of technical issues, and assisting users with varying levels of technical expertise. To address these, teams typically use ticketing systems to prioritize and track issues efficiently, and technicians receive ongoing training to stay current with evolving technologies. Collaboration with other IT departments is common for resolving complex problems, and clear communication skills are essential to guide users patiently and effectively. Many organizations also provide knowledge bases and documentation to help streamline support and empower technicians.

What is the difference between It Helpdesk Support Technician vs Network Support Specialist?

AspectIt Helpdesk Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT SupportCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remoteNetwork labs, data centers, on-site
Primary ResponsibilitiesTroubleshoot hardware/software, user supportConfigure, maintain, troubleshoot networks

The It Helpdesk Support Technician primarily handles user support and troubleshooting hardware/software issues, often in helpdesk or remote settings. In contrast, the Network Support Specialist focuses on network infrastructure, including configuring and maintaining network systems. While both roles require technical certifications and work in IT environments, their core responsibilities differ, making each role suited to different skill sets within IT support.

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It Helpdesk Support Technician jobs near you
Infographic showing various It Helpdesk Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Support Technician

GOODWILL CENTRAL COAST

Salinas, CA • On-site

$27 - $28/hr

Other

Medical, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Provide help desk and technical support to employees across multiple locations

  • Troubleshoot computers, printers, mobile devices, and network connectivity issues

  • Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint

Job description

IT Support Technician
Goodwill Central Coast - Salinas, CA
Join a Mission-Driven Organization Making a Difference Across the Central Coast
Goodwill Central Coast is seeking a solutions-oriented IT Support Technician to join our Information Technology team. This position is based in Salinas, California and provides technical support throughout our tri-county operations, including regular travel to Santa Cruz County and San Luis Obispo as needed.
At Goodwill Central Coast, we believe work changes lives. Through our mission programs, retail operations, workforce development services, and community partnerships, we help individuals overcome barriers to employment and achieve greater independence. Our team members play a direct role in supporting that mission every day.
Position Summary
The IT Support Technician provides first-level technical support for employees across retail stores, administrative offices, warehouse operations, and donation centers. This role serves as a key point of contact for troubleshooting hardware, software, Microsoft 365, mobile devices, printers, user access, and basic network connectivity issues.
This is an excellent opportunity for someone who enjoys helping others, solving technical problems, and working in a fast-paced, mission-driven environment.
Responsibilities Include
  • Provide help desk and technical support to employees across multiple locations
  • Troubleshoot computers, printers, mobile devices, and network connectivity issues
  • Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
  • Assist with onboarding and offboarding including equipment setup and account administration
  • Install, configure, and maintain workstations and technology equipment
  • Maintain IT inventory and documentation
  • Support conference room and audiovisual technology
  • Coordinate repairs and vendor service requests
  • Escalate advanced technical issues when necessary

Qualifications
  • Associate degree in Information Technology, Computer Science, or related field preferred
  • Minimum three years of technical support or help desk experience preferred
  • Experience supporting Windows Environments and Microsoft 365
  • Strong troubleshooting, communication, and customer service skills
  • Ability to work independently, prioritize multiple requests, and maintain professionalism under pressure
  • Valid California driver's license and ability to travel throughout Santa Cruz, Monterey, and San Luis Obispo Counties as needed

Why Join Goodwill Central Coast?
  • Mission-driven work that positively impacts local communities
  • Collaborative and supportive team environment
  • Opportunity to work with a wide variety of technology systems and operations
  • Stable nonprofit organization serving the Central Coast for decades
  • Meaningful work with opportunities for growth and development
  • Company sponsored health benefits, vacation, sick, 7 paid holidays, 403 (B) with company match, and cell phone reimbursement.

Location
Based in Salinas, CA with travel to Santa Cruz County and other regional locations as needed.
Apply Today
If you are passionate about technology, customer service, and supporting a purpose-driven organization, we encourage you to apply and become part of the Goodwill Central Coast team.
Pay $27- $28 per hour

Apply