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Cisco Help Desk Jobs in Georgia (NOW HIRING)

Indotronix International Corporation

Help Desk

Atlanta, GA · On-site

$25 - $27/hr

Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Cisco Webex * VPN technologies * Multifactor Authentication (MFA) * Network printers * Hybrid cloud ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... Cisco Certified Network Associate). • Excellent problem-solving skills required. Skills: helpdesk ...

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Help Desk Support Specialist Location: Atlanta, GA. 30334(Onsite) Durartion: Long Term Skills ... Cisco network, and other authorized desktop applications. · Knowledge and proficiency in Mobile ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or ... Exposure to Cisco Webex, VPN technologies, Multi-Factor Authentication (MFA), Hardware Asset ...

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment ... Cisco Webex. VPN technologies. Multifactor Authentication (MFA). Network printers. Hybrid cloud ...

InComm Payments

Network Engineer I

Atlanta, GA · On-site

Required Qualifications * 0-3 years of experience in a NOC, Help Desk, IT Operations, Technical ... Exposure to Cisco networking technologies. * Exposure to network monitoring platforms and ...

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Cisco Help Desk information

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How much do cisco help desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for cisco help desk in Georgia is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.74 per hour, depending on experience, location, and employer.

What is a Cisco Help Desk?

Cisco Help Desk professionals are IT support specialists who assist users with issues related to Cisco products and network systems. They help diagnose and resolve problems involving routers, switches, firewalls, and other Cisco technologies. Their responsibilities often include troubleshooting connectivity problems, configuring network devices, and providing guidance on Cisco software and security protocols. These professionals are vital in ensuring smooth network operations for organizations that rely on Cisco infrastructure.

What are the key skills and qualifications needed to thrive as a Cisco Help Desk professional?

To thrive as a Cisco Help Desk professional, you need strong troubleshooting skills, a solid understanding of networking fundamentals, and typically a Cisco certification such as CCNA. Familiarity with Cisco networking equipment, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure quick resolution of technical problems and high customer satisfaction in a fast-paced IT support environment.

What are some common challenges faced by Cisco Help Desk professionals, and how can they be effectively managed?

Cisco Help Desk professionals often encounter challenges such as troubleshooting complex network issues remotely, managing multiple support tickets simultaneously, and staying updated with frequent changes in Cisco technologies. Effective time management, continuous learning through Cisco's certification programs, and strong communication skills are essential to address these challenges. Collaborating closely with network engineers and escalation teams also helps ensure prompt resolution and knowledge sharing, leading to a supportive and efficient work environment.

What is the difference between Cisco Help Desk vs Network Support Specialist?

AspectCisco Help DeskNetwork Support Specialist
CertificationsCCNA, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, call centers, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Job FocusTroubleshooting user issues, basic network supportConfiguring, maintaining, and troubleshooting networks

The Cisco Help Desk and Network Support Specialist roles share certifications and work environments but differ mainly in scope. Cisco Help Desk focuses on user support and basic network troubleshooting, often in customer service settings. In contrast, Network Support Specialists handle more advanced network configurations and infrastructure management. Both roles are essential in IT support but serve different levels of technical expertise and responsibilities.

What are popular job titles related to Cisco Help Desk jobs in Georgia?

For Cisco Help Desk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Cisco Help Desk jobs in Georgia look for?

The top searched job categories for Cisco Help Desk jobs in Georgia are:

Cisco Help Desk jobs near you
Infographic showing various Cisco Help Desk job openings in Georgia as of August 2026, with employment types broken down into 94% Full Time, and 6% Temporary. Highlights an 100% In-person job distribution, with an average salary of $42,308 per year, or $20.3 per hour.

Help Desk

Indotronix International Corporation

Atlanta, GA • On-site

$25 - $27/hr

Contractor

Re-posted 9 days ago

Job description

Job Title: Help Desk 
Pay Rate Range: $25-$27.50/hr on W2
Location: Atlanta, GA 30329
Duration: 12+ Months 
Working  Model: Onsite
# of Openings:2
 
Description:
  • Under general supervision, provides assistance to computer system users.
  • Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations.
  • The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues.
  • This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service.
  • The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.
 
Essential Duties and Responsibilities:
  • Customer Support
  • Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
  • Provide remote, phone, email, chat, and desk-side technical support to end users.
  • Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
  • Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
  • Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).
 
Incident, Request & Problem Management
  • Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
  • Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
  • Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.
  • Monitor ticket queues and ensure timely follow-up and closure.
 
Endpoint & Device Support
  • Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
  • Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.
  • Support printers, scanners, webcams, docking stations, and other peripheral devices.
  • Perform workstation moves, adds, changes, and equipment replacements.
 
Identity & Access Management
  • Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.
  • Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
  • Assist with onboarding, offboarding, and access provisioning activities.
 
Microsoft 365 Support
  • Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
  • Assist users with collaboration tools and cloud-based productivity applications.
  • Troubleshoot synchronization, licensing, and authentication issues.
 
Hardware Asset Management
  • Receive, inventory, assign, track, and recover IT assets.
  • Maintain accurate hardware inventory records within ServiceNow Asset Management.
  • Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.
  • Assist with inventory audits and asset reconciliation.
 
Collaboration
  • Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
  • Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.
 
Minimum Qualifications
  • High School Diploma or GED.
  • Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.
  • OR
  • Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.
 
Preferred
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
     
Preferred Technical Experience
Experience supporting:
• Microsoft Windows 11
• Microsoft 365
• Microsoft Teams
• Microsoft Outlook
• Microsoft Entra ID (Azure AD)
• Active Directory
• Microsoft Intune
• Windows Autopilot
• ServiceNow
• Cisco Webex
• VPN technologies
• Multifactor Authentication (MFA)
• Network printers
• Hybrid cloud environments
• Hardware Asset Management (HAM)
• Basic Software Asset Management (SAM)
 
Knowledge, Skills, and Abilities
• Strong customer service and communication skills.
• Excellent troubleshooting and analytical skills.
• Ability to diagnose hardware, software, and network issues.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong documentation and organizational skills.
• Ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively within a team.
• Knowledge of ITIL service management principles.
 
 
Required/Desired Skills
 
Skill Required /Desired Amount     
  • Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.  
  • Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure AD)- Highly desired 
Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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