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Cisco Help Desk Jobs (NOW HIRING)

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

Indotronix International Corporation

Help Desk

Atlanta, GA · On-site

$25 - $27/hr

Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Cisco Webex * VPN technologies * Multifactor Authentication (MFA) * Network printers * Hybrid cloud ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a Help Desk environment - Experience with Cisco switches and routers - Required Certifications:

Pathfinders, Inc.

Be Seen First

Help Desk Technician

Warwick, RI · On-site

$24/hr

As a Help Desk Support Specialist, you will work in an open, casual environment, with employee ... Juniper, Cisco, CWNA or BCNE training a a plus * BSc degree in Computer Science or related field ...

New

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

KEYWORDS Cisco Wireless LAN Controllers (WLC), Cisco Catalyst Switches (385x, 9200, 9300, 9400 ... The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include ...

Specialtycare

Help Desk Analyst

Brentwood, TN

$19.50 - $26.50/hr

Problems beyond the scope of the IS Help Desk's responsibility are resolved by engaging, in a ... DirectAccess/Cisco AnyConnect VPN HP, Dell, and Lenovo laptop/desktop repair A+, Network ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... and Cisco Routers. Clearance Requirement Must be able to obtain and maintain a Public Trust ...

DR Horton, Inc.

Help Desk Specialist I

Arlington, TX · On-site

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ... Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues ...

DR Horton

Help Desk Specialist I

Arlington, TX · On-site

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ... Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues ...

TEKsystems

Help Desk Technician

Mount Laurel, NJ

$20 - $22/hr

Help desk experience: 1-3 years (Preferred). CCNA certification preferred.​ Strong written and ... Expertise in Cisco IOS, Linux, and Windows Server operating systems. Experience with multitasking ...

TEKsystems

Help Desk Technician

Mount Laurel, NJ

$20 - $22/hr

Help desk experience: 1-3 years (Preferred). CCNA certification preferred.​ Strong written and ... Expertise in Cisco IOS, Linux, and Windows Server operating systems. Experience with multitasking ...

Vantage Point Recruiting

Help Desk Analyst

Augusta, ME

$20.25 - $27.75/hr

Our client is seeking a person with technical experience in Cisco switches/routers, who will ... Log all help desk interactions in work ticket tracking system. * Administer help desk software.

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

Ubiquiti or Cisco Wi-Fi troubleshooting. * Microsoft O365 management and migrations. * Windows 10 ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

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Cisco Help Desk information

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How much do cisco help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for cisco help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Cisco Help Desk?

Cisco Help Desk professionals are IT support specialists who assist users with issues related to Cisco products and network systems. They help diagnose and resolve problems involving routers, switches, firewalls, and other Cisco technologies. Their responsibilities often include troubleshooting connectivity problems, configuring network devices, and providing guidance on Cisco software and security protocols. These professionals are vital in ensuring smooth network operations for organizations that rely on Cisco infrastructure.

What are the key skills and qualifications needed to thrive as a Cisco Help Desk professional?

To thrive as a Cisco Help Desk professional, you need strong troubleshooting skills, a solid understanding of networking fundamentals, and typically a Cisco certification such as CCNA. Familiarity with Cisco networking equipment, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure quick resolution of technical problems and high customer satisfaction in a fast-paced IT support environment.

What are some common challenges faced by Cisco Help Desk professionals, and how can they be effectively managed?

Cisco Help Desk professionals often encounter challenges such as troubleshooting complex network issues remotely, managing multiple support tickets simultaneously, and staying updated with frequent changes in Cisco technologies. Effective time management, continuous learning through Cisco's certification programs, and strong communication skills are essential to address these challenges. Collaborating closely with network engineers and escalation teams also helps ensure prompt resolution and knowledge sharing, leading to a supportive and efficient work environment.

What is the difference between Cisco Help Desk vs Network Support Specialist?

AspectCisco Help DeskNetwork Support Specialist
CertificationsCCNA, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, call centers, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Job FocusTroubleshooting user issues, basic network supportConfiguring, maintaining, and troubleshooting networks

The Cisco Help Desk and Network Support Specialist roles share certifications and work environments but differ mainly in scope. Cisco Help Desk focuses on user support and basic network troubleshooting, often in customer service settings. In contrast, Network Support Specialists handle more advanced network configurations and infrastructure management. Both roles are essential in IT support but serve different levels of technical expertise and responsibilities.

More about Cisco Help Desk jobs

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What states have the most Cisco Help Desk jobs?

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What job categories do people searching Cisco Help Desk jobs look for?

The top searched job categories for Cisco Help Desk jobs are:

Cisco Help Desk jobs near you
Infographic showing various Cisco Help Desk job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Temporary. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk

GlobalXperts

San Diego, CA • On-site

$21.25 - $28.75/hr

Contractor

Re-posted 27 days ago

Job description

Company Description
About GlobalXperts:
GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases.
Job Description
Level 1 & 2 Helpdesk Support Technician
80-90% over the phone and around 10-20% desk side support
Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK
Position is for someone with 1-3 years' experience (preferably not someone with more than 4-5) within Level 1 and 2 support area - supporting Windows 7 and Microsoft Office 2010
Daily Basis Responsibilities:
  • Work within process/structure
  • Work within team to manage 15-20 calls per days along with managing the INBOX with other team members
  • Most issues are "password resets / Email Questions like "how do I set up an archive" or "how do I deal with size constraints for my inbox"
  • Dealing with Viruses
  • VPN issues (they use Cisco VPN, but do not need experience with that)
  • May help with creating training manual at some point
  • Creating tickets as issues arise and elevating if necessary
  • Understand and not be afraid to ask for help when necessary

Qualifications
  • High school diploma required. College preferred.
  • Knowledge in Windows OS, , MS Office application, and MS Outlook/Exchange, extensive troubleshooting in Internet Explorer
  • General understanding of LAN/WAN, printer configurations, Windows user environments and troubleshooting desktops, laptops, and peripherals
  • Strong interpersonal and communication skills
  • Either working experience in a technical support role or a technical degree
  • Previous customer service experience a plus
  • Team player
  • Ability to multitask
  • Positive attitude

Additional Information
All your information will be kept confidential according to EEO guidelines.

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