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Cisco Help Desk Jobs (NOW HIRING)

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a Help Desk environment - Experience with Cisco switches and routers - Required Certifications:

Indotronix International Corporation

Help Desk

Atlanta, GA · On-site

$25 - $27/hr

Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Cisco Webex * VPN technologies * Multifactor Authentication (MFA) * Network printers * Hybrid cloud ...

Dayton Freight

IT Help Desk Technician

Dayton, OH · On-site

... end user help desk issues while working as a part of a Help Desk team. Responsibilities ... Cisco Unified Communications Manager (CallManager) * Setup and troubleshoot various pieces of ...

Dayton Freight

IT Help Desk Technician

Dayton, OH · On-site

... end user help desk issues while working as a part of a Help Desk team. Responsibilities ... Cisco Unified Communications Manager (CallManager) * Setup and troubleshoot various pieces of ...

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

KEYWORDS Cisco Wireless LAN Controllers (WLC), Cisco Catalyst Switches (385x, 9200, 9300, 9400 ... The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... and Cisco Routers. Clearance Requirement Must be able to obtain and maintain a Public Trust ...

Chemicals Incorporated

Be Seen First

Help Desk Technician

Baytown, TX · On-site

$23 - $30/hr

Help Desk Technician I Location: Baytown, TX Position Summary The Help Desk Technician I provides ... Cisco switch support, basic port troubleshooting, and network device coordination. · Assist with ...

Vantage Point Recruiting

Help Desk Analyst

Augusta, ME

$20.25 - $27.75/hr

Our client is seeking a person with technical experience in Cisco switches/routers, who will ... Log all help desk interactions in work ticket tracking system. * Administer help desk software.

DR Horton

Help Desk Specialist I

Arlington, TX · On-site

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ... Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues ...

DR Horton, Inc.

Help Desk Specialist I

Arlington, TX · On-site

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ... Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

Ubiquiti or Cisco Wi-Fi troubleshooting. * Microsoft O365 management and migrations. * Windows 10 ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications. * Possess any Endpoint ...

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How much do cisco help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for cisco help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Cisco Help Desk vs Network Support Specialist?

AspectCisco Help DeskNetwork Support Specialist
CertificationsCCNA, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, call centers, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Job FocusTroubleshooting user issues, basic network supportConfiguring, maintaining, and troubleshooting networks

The Cisco Help Desk and Network Support Specialist roles share certifications and work environments but differ mainly in scope. Cisco Help Desk focuses on user support and basic network troubleshooting, often in customer service settings. In contrast, Network Support Specialists handle more advanced network configurations and infrastructure management. Both roles are essential in IT support but serve different levels of technical expertise and responsibilities.

What are some common challenges faced by Cisco Help Desk professionals, and how can they be effectively managed?

Cisco Help Desk professionals often encounter challenges such as troubleshooting complex network issues remotely, managing multiple support tickets simultaneously, and staying updated with frequent changes in Cisco technologies. Effective time management, continuous learning through Cisco's certification programs, and strong communication skills are essential to address these challenges. Collaborating closely with network engineers and escalation teams also helps ensure prompt resolution and knowledge sharing, leading to a supportive and efficient work environment.

What is a Cisco Help Desk?

Cisco Help Desk professionals are IT support specialists who assist users with issues related to Cisco products and network systems. They help diagnose and resolve problems involving routers, switches, firewalls, and other Cisco technologies. Their responsibilities often include troubleshooting connectivity problems, configuring network devices, and providing guidance on Cisco software and security protocols. These professionals are vital in ensuring smooth network operations for organizations that rely on Cisco infrastructure.

What are the key skills and qualifications needed to thrive as a Cisco Help Desk professional?

To thrive as a Cisco Help Desk professional, you need strong troubleshooting skills, a solid understanding of networking fundamentals, and typically a Cisco certification such as CCNA. Familiarity with Cisco networking equipment, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure quick resolution of technical problems and high customer satisfaction in a fast-paced IT support environment.
More about Cisco Help Desk jobs
What cities are hiring for Cisco Help Desk jobs? Cities with the most Cisco Help Desk job openings:
What states have the most Cisco Help Desk jobs? States with the most job openings for Cisco Help Desk jobs include:
What job categories do people searching Cisco Help Desk jobs look for? The top searched job categories for Cisco Help Desk jobs are:
Cisco Help Desk jobs near you
Infographic showing various Cisco Help Desk job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Manager

The Philadelphia Orchestra and Ensemble Arts

Philadelphia, PA • On-site

Full-time

Re-posted 12 days ago

Job description

Job Summary:
The Philadelphia Orchestra is seeking a Help Desk Manager to provide phone and deskside support. The Help Desk Manager will mentor the Helpdesk Technician, manage helpdesk tickets, and provide VIP and executive support.
Responsibilities:
• Responsible for managing and assigning incoming new helpdesk tickets.
• Active Directory work to create and maintain new users.
• Basic administration of Windows and Linux network infrastructure and Office 365.
• Basic Phone administration for adds, moves and changes.
• Works with outsourced network printer support vendor to maintain network printers.
• Works with organizations’ wiring vendor to supervise installation of new network drops and phones lines.
• Identifies, researches, and resolves basic PC and phone-related technical problems.
• Responds to helpdesk requests for technical support.
• Tracks and monitors technical problems to ensure a timely resolution.
• Keeps electronic logs/documentation of work.
• Facilitates office moves for PC equipment.
• Serves as rotating member of after-hours on-call systems support team.
• Keeps after-hours on-call rotation calendar up to date.
• Knowledgeable of VPN (Remote Access) and limitation.
• Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
• Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
• Interfaces with VIP and Executives for high level personal tech support.
• Arranging equipment recycling with vendor with BAN or similar accreditation.
• Monthly reporting to management metrics on Helpdesk tickets.
• Complete assigned projects.
Qualifications:
Required:
• Bachelor's degree and three years work experience, or equivalent combination of education/training and experience.
• IT certification for RedHat, Cisco or Microsoft.
• Experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems.
• Experience with IIS, .Net Framework, and with Audio/Visual equipment setup.
• Knowledge of Windows network operating system.
• Knowledge of HP Jet Direct Software, and HP printing hardware.
• Knowledge of Cisco phone switch platforms.
• General understanding of client/server applications.
• Knowledge of current Windows Desktop and Server Products.
• Knowledge of mobile devices and MDM (Maas360, Office 365 or similar).
• Knowledge of current Microsoft Office products.
• Strong customer services and problem resolution skills.
• Good interpersonal skills.
• High degree of organization.
• Able to work as part of a team.
Preferred:
• Experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems.
• Experience with IIS, .Net Framework, and with Audio/Visual equipment setup.
Company:
The Philadelphia Orchestra and Ensemble Arts is boldly leading the way in building a bright, inclusive future for the performing arts—as the center of cultural life in Philadelphia, and as a model for the nation. Founded in 2001, the company is headquartered in Philadelphia, Pennsylvania, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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