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Cisco Help Desk Jobs (NOW HIRING)

Lincoln IT

Help Desk/MAC Engineer

Manhattan, NY · On-site

$22 - $26/hr

Provide help desk support including analyzing and resolving end-user issues Skills & Experience ... Knowledge of Cisco Phone Systems a plus * Certifications a plus Company Overview Founded in 1997 ...

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service ... Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar. Duties include: * Workstation security ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar. Duties include: * Workstation security ...

KPA

Help Desk Technician

Lafayette, CO · On-site

$20.75 - $28/hr

As a member of the Information Technology team, the Help Desk Technician supports company-managed ... Cisco Duo, KnowBe4, and password manager; escalating unusual or high-risk issues to senior IT ...

KPA

Help Desk Technician

Lafayette, CO

$20.75 - $28/hr

As a member of the Information Technology team, the Help Desk Technician supports company-managed ... Cisco Duo, KnowBe4, and password manager; escalating unusual or high-risk issues to senior IT ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar. Duties include: * Workstation security ...

KPA

Help Desk Technician

Lafayette, CO · On-site

$20.75 - $28/hr

As a member of the Information Technology team, the Help Desk Technician supports company-managed ... Cisco Duo, KnowBe4, and password manager; escalating unusual or high-risk issues to senior IT ...

Indium Corporation

Help Desk Technician

New Hartford, NY · On-site

$19.25 - $25.75/hr

Indium Corporation is seeking a Help Desk Technician to provide customer assistance for routine ... line, Cisco hardware and software, TCP/IP, VPN technologies, data backup, virus protection, and ...

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

EXPERIENCE: 1. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer, preferred CORE DUTIES AND RESPONSIBILITIES:

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Windows OS, VMware, vSphere and Cisco networking tools * Basic knowledge of Microsoft Office, Adobe ...

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

EXPERIENCE: 1. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer, preferred CORE DUTIES AND RESPONSIBILITIES:

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Windows OS, VMware, vSphere and Cisco networking tools * Basic knowledge of Microsoft Office, Adobe ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Windows OS, VMware, vSphere and Cisco networking tools * Basic knowledge of Microsoft Office, Adobe ...

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

... p Desk or End User Support role within a fast-paced environment. * Strong understanding of ... Cisco IP telephony, and mobile devices (iOS, Android). * Working knowledge of enterprise ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to ... ITIL, Cisco, Microsoft Certifications and Crystal reports experience a plus * Familiarity with ...

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Cisco Help Desk information

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How much do cisco help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for cisco help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Cisco Help Desk vs Network Support Specialist?

AspectCisco Help DeskNetwork Support Specialist
CertificationsCCNA, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, call centers, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Job FocusTroubleshooting user issues, basic network supportConfiguring, maintaining, and troubleshooting networks

The Cisco Help Desk and Network Support Specialist roles share certifications and work environments but differ mainly in scope. Cisco Help Desk focuses on user support and basic network troubleshooting, often in customer service settings. In contrast, Network Support Specialists handle more advanced network configurations and infrastructure management. Both roles are essential in IT support but serve different levels of technical expertise and responsibilities.

What are some common challenges faced by Cisco Help Desk professionals, and how can they be effectively managed?

Cisco Help Desk professionals often encounter challenges such as troubleshooting complex network issues remotely, managing multiple support tickets simultaneously, and staying updated with frequent changes in Cisco technologies. Effective time management, continuous learning through Cisco's certification programs, and strong communication skills are essential to address these challenges. Collaborating closely with network engineers and escalation teams also helps ensure prompt resolution and knowledge sharing, leading to a supportive and efficient work environment.

What is a Cisco Help Desk?

Cisco Help Desk professionals are IT support specialists who assist users with issues related to Cisco products and network systems. They help diagnose and resolve problems involving routers, switches, firewalls, and other Cisco technologies. Their responsibilities often include troubleshooting connectivity problems, configuring network devices, and providing guidance on Cisco software and security protocols. These professionals are vital in ensuring smooth network operations for organizations that rely on Cisco infrastructure.

What are the key skills and qualifications needed to thrive as a Cisco Help Desk professional?

To thrive as a Cisco Help Desk professional, you need strong troubleshooting skills, a solid understanding of networking fundamentals, and typically a Cisco certification such as CCNA. Familiarity with Cisco networking equipment, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure quick resolution of technical problems and high customer satisfaction in a fast-paced IT support environment.
More about Cisco Help Desk jobs
What cities are hiring for Cisco Help Desk jobs? Cities with the most Cisco Help Desk job openings:
What states have the most Cisco Help Desk jobs? States with the most job openings for Cisco Help Desk jobs include:
What job categories do people searching Cisco Help Desk jobs look for? The top searched job categories for Cisco Help Desk jobs are:
Cisco Help Desk jobs near you
Infographic showing various Cisco Help Desk job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk/MAC Engineer

Lincoln IT

Manhattan, NY • On-site

$22 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Job Overview

We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. 

Responsibilities

  • Provide phone support and remote remediation for workstation issues
  • Troubleshooting and resolving customer system problems across a broad range of technologies
  • Provide remote installations of new software and upgrades
  • Provide remote installation of service Packs and security updates
  • Provide onsite support and installations to clients when necessary
  • Provide help desk support including analyzing and resolving end-user issues

Skills & Experience

  • Knowledge of MAC and Windows operating systems and desktop applications
  • Experience with installing, configuring, and administering a broad range of technologies
  • Excellent written and verbal communication skills
  • Knowledge of Cisco Phone Systems a plus
  • Certifications a plus

Company Overview

Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Benefits

Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.

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