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Microsoft Help Desk Remote Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

Welltower, Inc.

Support, Yardi Help Desk - REMOTE (US)

$17.50 - $22.25/hr

The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

You'd support internal users as part of the IT help desk while growing your career in a team ... Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools * Experience ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Supporting Microsoft Office (2013/2016) environments * Managing user accounts and IT assets ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Experience supporting Microsoft 365 and OneDrive * Experience supporting MFA (Multi-Factor ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Proficient in Microsoft Office Suite or related software. * Excellent organizational skills and ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years ... Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint. Preferred Attributes ...

New

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years ... Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint. Preferred Attributes ...

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Microsoft Help Desk Remote information

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How much do microsoft help desk remote jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for microsoft help desk remote in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.
More about Microsoft Help Desk Remote jobs
What cities are hiring for Microsoft Help Desk Remote jobs? Cities with the most Microsoft Help Desk Remote job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Microsoft Help Desk Remote jobs? States with the most job openings for Microsoft Help Desk Remote jobs include:
What job categories do people searching Microsoft Help Desk Remote jobs look for? The top searched job categories for Microsoft Help Desk Remote jobs are:
Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 27% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Tier 2 Help Desk, Remote

Hire Evolution Consulting

Orlando, FL • Remote

$52K - $55K/yr

Full-time

Posted 25 days ago

Job description

Remote Tier 2 Help Desk Specialist

We’re currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.

Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either Ashburn, VA or Orlando, FL to pick up company equipment if needed.

What You’ll Be Doing

  • Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues

  • Troubleshoot Microsoft environments including Outlook, Office applications, Windows systems, and Active Directory

  • Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms

  • Assist users with workstation setup, software installs, peripheral support, and system access requests

  • Escalate more complex technical issues to engineering or specialized support teams when needed

  • Document support activity and maintain accurate ticket updates within the ticketing system

  • Deliver excellent customer service while managing multiple priorities in a fast-moving support environment

What We’re Looking For

  • At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment

  • Strong troubleshooting skills across Microsoft technologies and remote support tools

  • Experience supporting VPN connectivity, mobile devices, and enterprise user environments

  • Ability to work independently and remain organized in a high-volume setting

  • Strong communication and customer service skills

  • Comfortable working rotating shifts, including evenings, weekends, and holidays

  • U.S. Citizenship required

  • Must be able to successfully pass a background investigation

Preferred Experience

  • Experience with ServiceNow or similar ticketing platforms

  • Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect

  • Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus

  • Previous experience supporting government or enterprise-level environments is highly preferred

Additional Information

  • Fully remote position

  • Equipment pickup required in Ashburn, VA or Orlando, FL

  • Rotating 24/7 support schedule

  • Stable long-term opportunity with a collaborative support team