ZipRecruiter

Log In

2

Microsoft Help Desk Remote Jobs (NOW HIRING)

PSI (Proteam Solutions)

Help Desk-Remote

$20.50 - $27.75/hr

PSI (Proteam Solutions) is seeking a dedicated and skilled individual to join their team in a remote service desk role. This position requires providing technical support to users and managing ...

MetroSys

Help Desk Technician

Tampa, FL · On-site +1

$20 - $25/hr

... and remote support tools. * Troubleshoot and resolve issues related to: * Microsoft 365 ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

MetroSys

Help Desk Technician

Tampa, FL · Remote

... and remote support tools. * Troubleshoot and resolve issues related to: * Microsoft 365 ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

Harbor IT

Help Desk II

$20.50 - $27.75/hr

The Help Desk Technician II is a remote-first support role within Harbor IT's Service Delivery ... EDR/antivirus/mail filtering platforms (e.g., SentinelOne, Microsoft Defender for Endpoint ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Experience supporting Microsoft 365 and OneDrive * Experience supporting MFA (Multi-Factor ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

We are looking for a Level 1 Help Desk Engineer to provide remote technical support to our clients ... Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint * Resolve password, MFA, email, and ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Dallas, TX · Remote

$20 - $23/hr

We are looking for a Level 1 Help Desk Engineer located in Texas to provide remote technical ... Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint * Resolve password, MFA, email, and ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Proficient in Microsoft Office Suite or related software. * Excellent organizational skills and ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

next page

Showing results 1-20

All Jobsremote JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsMicrosoft Help Desk Remote Jobs

Microsoft Help Desk Remote information

See salary details

$12

$23

$33

How much do microsoft help desk remote jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for microsoft help desk remote in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

More about Microsoft Help Desk Remote jobs

What cities are hiring for Microsoft Help Desk Remote jobs?

Cities with the most Microsoft Help Desk Remote job openings:

What are the most commonly searched types of Microsoft Help Desk jobs?

The most popular types of Microsoft Help Desk jobs are:

What states have the most Microsoft Help Desk Remote jobs?

States with the most job openings for Microsoft Help Desk Remote jobs include:

What job categories do people searching Microsoft Help Desk Remote jobs look for?

The top searched job categories for Microsoft Help Desk Remote jobs are:

Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk-Remote

PSI (Proteam Solutions)

Remote

$20.50 - $27.75/hr

Full-time

Re-posted 21 days ago

Job description

Job Summary:
PSI (Proteam Solutions) is seeking a dedicated and skilled individual to join their team in a remote service desk role. This position requires providing technical support to users and managing various computer-related issues while working independently in a remote environment.
Responsibilities:
• Provide technical support to users experiencing a variety of computer-related issues.
• Maintain a dedicated workspace at home, free from distractions.
• Receive and manage phone calls and emails from users with technical issues.
• Escalate issues following defined procedures.
• Assist users through problem-solving steps.
• Use tools and resources to research and resolve technical problems.
• Provide accurate information to end users promptly.
• Document tickets while interacting with customers.
Qualifications:
Required:
• Ability to provide own laptop/computer, USB headset, and a consistent internet connection.
• Ability to maintain a dedicated workspace at home, free from distractions.
• Experience in receiving and managing phone calls and emails from users with technical issues.
• Ability to escalate issues following defined procedures.
• Proficiency in assisting users through problem-solving steps.
• Experience using tools and resources to research and resolve technical problems.
• Capability to provide accurate information to end users promptly.
• Strong multitasking skills while interacting with customers and documenting tickets.
• Adherence to established quality standards.
• Ability to work effectively in a team environment.
• Strong communication skills, both written and spoken.
Preferred:
• Experience in a similar remote service desk or technical support role.
• Familiarity with a variety of computer software and technical troubleshooting techniques.
• Proven ability to complete assigned tasks efficiently and effectively.
Company:
Established in 1992, PSI (Proteam Solutions Inc) has grown from a one man start up to a multi-million dollar IT Consulting, Workforce Solutions and Enterprise Resource Solutions firm providing senior-level consulting and talent management solutions to both the Private and Public Sector. Founded in 1992, the company is headquartered in Columbus, USA, with a team of 11-50 employees. The company is currently Early Stage.

Apply