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Microsoft Help Desk Remote Jobs (NOW HIRING)

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

... Microsoft Office 365. * Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance)

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

... and remote support tools. * Troubleshoot and resolve issues related to: * Microsoft 365 ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

SAIC

Help Desk Agent I

VA · Remote

$40K/yr

Our Help Desk is the 24x7x365 single point of contact for all Information Technology issues and ... Microsoft Outlook skills, remote access, Android and iOS support. * Account administration ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Supporting Microsoft Office (2013/2016) environments * Managing user accounts and IT assets ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience ...

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Experience supporting Microsoft 365 and OneDrive * Experience supporting MFA (Multi-Factor ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Proficient in Microsoft Office Suite or related software. * Excellent organizational skills and ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

A+ Consulting, Inc.

Technical Help Desk

Elk Grove Village, IL · Remote

$19.75 - $26.50/hr

Document Imagining Company seeks Technical Helpdesk & Network Support Associate who will provide ... Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues. Proficient in ...

A+ Consulting, Inc.

Technical Help Desk

Elk Grove Village, IL · Remote

$19.75 - $26.50/hr

Document Imagining Company seeks Technical Helpdesk & Network Support Associate who will provide ... Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues. Proficient in ...

CMIT Solutions

Help Desk Specialist

They are seeking a Help Desk Technician - Level 1 to provide technical support and troubleshooting ... Microsoft and Azure Fundamentals) • Experience with remote support tools and systems Company

A+ Consulting

Technical Help Desk

Elk Grove Village, IL · Remote

$19.75 - $26.50/hr

Document Imagining Company seeks Technical Helpdesk & Network Support Associate who will provide ... Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues. Proficient in ...

A+ Consulting

Technical Help Desk

Elk Grove Village, IL · Remote

$19.75 - $26.50/hr

Document Imagining Company seeks Technical Helpdesk & Network Support Associate who will provide ... Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues. Proficient in ...

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Microsoft Help Desk Remote information

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How much do microsoft help desk remote jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for microsoft help desk remote in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Can help desk positions be remote?

Help desk positions, including those for Microsoft Help Desk roles, can often be performed remotely, especially with the use of remote support tools and communication platforms. Many companies now offer remote help desk jobs that require technical skills, customer service abilities, and sometimes certifications like CompTIA A+ or Microsoft certifications. However, some positions may require on-site presence depending on the company's policies and the nature of the support needed.

Does Microsoft still offer remote work?

Microsoft Help Desk Remote positions are still available as Microsoft continues to support remote work options for many roles, including technical support and customer service. These jobs often require familiarity with remote collaboration tools like Teams and may offer flexible schedules, depending on the position and team needs.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Help Desk remote technician typically requires relevant technical skills, customer service experience, and familiarity with Microsoft products. The hiring process can be competitive, often involving multiple interview rounds and assessments of technical knowledge and problem-solving abilities.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

Can I work from home for Microsoft?

Microsoft Help Desk Remote positions typically allow employees to work from home, especially for technical support roles that can be performed using remote access tools and a reliable internet connection. However, specific remote work policies may vary by role and location, and some positions may require on-site presence for training or certain tasks.
More about Microsoft Help Desk Remote jobs
What cities are hiring for Microsoft Help Desk Remote jobs? Cities with the most Microsoft Help Desk Remote job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Microsoft Help Desk Remote jobs? States with the most job openings for Microsoft Help Desk Remote jobs include:
What job categories do people searching Microsoft Help Desk Remote jobs look for? The top searched job categories for Microsoft Help Desk Remote jobs are:
Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Junior Help Desk

Junior Help Desk

Global Alliant Inc

Rockville, MD • Remote

$70K/yr

Full-time

Posted 17 days ago

Job description

Help Desk Specialist-I
Job Location- Remote

Criteria- Need US citizenshipbecause of federal regulations and the sensitive nature of the work involved.

Salary- Up to $70,000/annually


Required Skills

  • Over four years of experience in the field of help desk assistance, including three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support.
  • At least two years of general hands-on experience in the specific discipline(s) of help desk functions.
  • Performs help desk support; works independently and as a member of a team.
  • At least 1 year of hands-on experience in configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT).
  • Strong knowledge of the Microsoft Windows 10 Operating System.
  • Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365.
  • Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance)
  • Excellent written and verbal communication skills.
  • Experience developing documentation to support desktop application packaging processes.
  • Experience developing application testing plans and supporting documentation.
  • Working knowledge of Microsoft Active Directory
  • Must be able to research and work independently to triage, troubleshoot, and fix issues.
  • Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal
  • Detail oriented and organized; able to understand information systems and ensure accuracy of work
  • Requires strong communication skills with other team members and clients
  • Requires the proven ability to manage time while working on a variety of tasks
  • Possess a willingness and attitude to help customers find workable solutions


Clearance:

  • Applicants selected will be subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information.


Education:

  • Associate's degree in related field.


If interested in applying for the position, please reach out to me at mayuri.s@globalalliantinc.com

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About Global Alliant

Sourced by ZipRecruiter

Global Alliant is an Innovative and Award winning Information Technology and Software Development Company based in Maryland. We partner with clients to transform their complex and mission critical business challenges using Digital Transformation, Cloud Modernization, Agile Engineering, and Process Automation Solutions. Our core capabilities reach across Public Sectors composed of Federal, State, and Local Government Agencies, and deliver the Best in Class Solutions. Global Alliant understands rapid policy changes to bring suitable program and delivery oversight coupled with technical subject matter expertise to not only meet but exceed client expectations.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2016

Social media

Twitter

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