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Microsoft Help Desk Remote Jobs (NOW HIRING)

ManTech International

Help Desk Support Specialist

$105K - $177K/yr

This is a remote position. Responsibilities include but are not limited to: * Address and resolve complex technical problems escalated to Tier II/III help desk support. * Partner closely with network ...

Instant Serve LLC

Help Desk Analyst

Denver, CO · Remote

$20 - $25/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR ... Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ...

RealPage, Inc.

Help Desk Coordinator II

SC · On-site +1

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Cornerstone Capital Bank

Empower Help Desk

$21 - $28.75/hr

The Empower Help Desk is responsible for assisting end users on a day-to-day basis with Empower ... Experience utilizing remote control software to troubleshoot and resolve Empower support issues

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

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Microsoft Help Desk Remote information

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How much do microsoft help desk remote jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for microsoft help desk remote in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

More about Microsoft Help Desk Remote jobs

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Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

DAI Help Desk Lead - Secret - Washington D.C.

Biz First

Remote

Other

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Job description

DAI Help Desk Lead – Secret – Washington, D.C. (Remote)

BizFirst is assisting our client with recruiting a highly skilled and experienced DAI Help Desk Lead in Washington, D.C. (Remote). The person in this position will provide daily supervision, direction, and guidance to our contract personnel responsible for DAI remote-access user support and training. The DAI Help Desk Lead will play a crucial role in organizing, directing, and monitoring the work of qualified personnel, as well as scheduling personnel rotations to ensure efficient and effective help desk coverage and support operations.

Responsibilities:

  • Provide daily supervision, direction, and guidance to contract personnel responsible for remote-access user support and training.
  • Organize, direct, and monitor the work of qualified personnel to ensure efficient and effective help desk coverage and support operations.
  • Schedule personnel rotations to maintain appropriate staffing levels.
  • Collaborate with cross-functional teams to resolve user issues and provide timely solutions.
  • Develop and implement standard operating procedures (SOPs) for the help desk team.
  • Conduct regular performance evaluations and provide feedback to the team members.
  • Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
  • Identify training needs and coordinate training sessions for help desk staff.
  • Stay updated with the latest trends and technologies in help desk management and support.

Requirements:

  • US Citizen, Secret Clearance.
  • Minimum of three (3) years DoD experience supporting and managing large, complex DoD ERP/accounting systems utilizing DAI and Oracle Federal Financials.
  • Minimum of three (3) years managing DAI Helpdesk Tier 1 technical and financial operations.
  • Strong knowledge and experience with Oracle Federal Financials modules, including Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OBIEE, User Management (UMX), and Order to Cash.
  • Excellent leadership and managerial skills with the ability to supervise and motivate a team effectively.
  • Proven experience in providing remote-access user support and training.
  • Ability to prioritize tasks and work under pressure in a fast-paced environment.
  • Exceptional problem-solving and analytical abilities.
  • Excellent verbal and written communication skills.
  • Relevant certifications in Oracle ERP.

Benefits:

  • Family Health Care (54% cost covered for the entire family)
  • Family Dental (54% cost covered for the entire family)
  • Family Vision (54% cost covered for the entire family)
  • Flexible Spending Account
  • Overutilization bonuses for Time and Materials (T&M) contracts
  • Lifetime Event Bonuses (e.g., child, marriage)
  • Profit-sharing arrangement for any work brought into the company
  • Unlimited Leave with Approval
  • 401k 100% employer match on first 4% invested
  • $1,000 training budget

Job Type: Full-time, Permanent Position W2 preferred but 1099 considered

Work Authorization/Clearance: US Citizen; Active Secret Clearance

Work Location: Washington, D.C. (Remote)

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