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Overnight Microsoft Help Desk Jobs (NOW HIRING)

Infojini Inc

HELP DESK

Washington, DC · On-site

$23.25 - $31.75/hr

At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

Robert Half

Help Desk Analyst

Holland, OH · On-site

$17/hr

... Monitor overnight or queued tickets to help ensure timely follow-up and adherence to response ... and Microsoft Windows environments, including Windows 10. • Familiarity with service desk ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Microsoft and CompTIA certifications. * Experience supporting manufacturing environments. * Experience leading Help Desk operations across multiple locations or global organizations. * Experience ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Microsoft and CompTIA certifications. * Experience supporting manufacturing environments. * Experience leading Help Desk operations across multiple locations or global organizations. * Experience ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

CPM

Help Desk Manager

Waterloo, IA · On-site

Preferred : • ITIL Foundation Certification. • Microsoft and CompTIA certifications. • Experience supporting manufacturing environments. • Experience leading Help Desk operations across ...

Princeton IT Services

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Analyst Location: Trenton, NJ. Job Type: Contract SUMMARY: The ideal Helpdesk Coordinator ... Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Extensive experience with Microsoft 365/Microsoft Office applications. Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Ability and willingness to travel periodically, including overnight travel. Preferred ... Microsoft Certified Fundamentals (MS-900) * Microsoft Azure Fundamentals (AZ-900) IT Service ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Ability and willingness to travel periodically, including overnight travel. Preferred ... Microsoft Certified Fundamentals (MS-900) * Microsoft Azure Fundamentals (AZ-900) IT Service ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Extensive experience with Microsoft 365/Microsoft Office applications. Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

Ability to document technical issues and resolution of tickets via help desk ticketing system ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.

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All JobsOvernight Microsoft Help Desk Jobs

Overnight Microsoft Help Desk information

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$63.1K

$118.5K

How much do overnight microsoft help desk jobs pay per year?

As of Jul 5, 2026, the average yearly pay for overnight microsoft help desk in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Microsoft Help Desk professional, and why are they important?

To thrive as an Overnight Microsoft Help Desk professional, you typically need strong troubleshooting abilities, knowledge of Microsoft operating systems and applications, and a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems, and Active Directory is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations during overnight hours. These skills ensure timely resolution of technical issues, maintain system uptime, and deliver quality support to users when in-house staff is limited.

Can I work from home for Microsoft?

For an Overnight Microsoft Help Desk role, remote work options depend on the company's policies and the specific position. Many help desk jobs at Microsoft and similar companies offer remote or hybrid work arrangements, especially if the role involves troubleshooting via phone, chat, or remote access tools. Candidates should review the job posting for location requirements and remote work policies, as some positions may require on-site presence or specific certifications.

Does Microsoft have 24/7 support?

Microsoft offers 24/7 support for certain products and services, especially for enterprise and business customers. Help desk roles, such as an Overnight Microsoft Help Desk technician, may provide support during specific shifts, but overall support availability depends on the service level agreement and the company's policies.

What are the main challenges faced by an Overnight Microsoft Help Desk professional, and how can they be managed?

One of the main challenges in an Overnight Microsoft Help Desk role is handling urgent technical issues with limited direct supervision or on-site support. Additionally, you may encounter complex problems from clients in different time zones, requiring strong troubleshooting skills and effective communication. To manage these challenges, it's important to maintain thorough documentation, leverage available knowledge bases, and collaborate with other team members during shift transitions. Staying proactive and organized helps ensure smooth issue resolution and seamless handoffs to the daytime team.

Is a helpdesk a stressful job?

An overnight Microsoft Help Desk role can be stressful due to the need to resolve technical issues quickly and support users during off-hours. The job often requires strong problem-solving skills, patience, and the ability to handle high-pressure situations, especially when dealing with urgent or complex problems. However, workload and stress levels vary depending on the organization and support volume.

What is an Overnight Microsoft Help Desk?

An Overnight Microsoft Help Desk is a technical support team or individual that assists users with Microsoft products and services during nighttime or non-standard business hours. Their responsibilities include troubleshooting issues related to Microsoft software, such as Windows, Office, and cloud services, as well as helping with user account problems and system errors. This service ensures that users and organizations receive continuous IT support regardless of their time zone or working hours, minimizing downtime and maintaining productivity.

How difficult is IT to get hired at Microsoft?

Getting hired as an Overnight Microsoft Help Desk technician can be competitive, often requiring relevant technical skills, certifications such as CompTIA A+ or Microsoft certifications, and experience in customer support or IT support roles. The hiring process typically involves multiple interviews and assessments to evaluate technical knowledge and problem-solving abilities.

What is the difference between Overnight Microsoft Help Desk vs Night Shift IT Support Specialist?

AspectOvernight Microsoft Help DeskNight Shift IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, Network+, Microsoft certifications
Work EnvironmentHelp desk, call centers, remote support, 24/7 support teamsIT support, troubleshooting, on-site or remote, night shifts
Industry UsageIT service providers, corporate help desks, tech support companiesIT departments, managed service providers, tech firms

Both roles involve technical support and troubleshooting, often requiring similar certifications. The main difference is the work hours and environment: Overnight Microsoft Help Desk focuses on providing remote support during night shifts, while Night Shift IT Support Specialists may work on-site or remotely during night hours, handling broader IT issues. Both roles serve organizations needing 24/7 technical assistance, but the specific job duties and settings can vary.

What cities are hiring for Overnight Microsoft Help Desk jobs? Cities with the most Overnight Microsoft Help Desk job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Overnight Microsoft Help Desk jobs? States with the most job openings for Overnight Microsoft Help Desk jobs include:
Overnight Microsoft Help Desk jobs near you
Help Desk/ Microsoft 365 Administrator

Help Desk/ Microsoft 365 Administrator

Professional Search Group - Orange County

Cypress, CA • On-site

$35 - $45/hr

Full-time

Medical

Posted 11 days ago

Job description

Professional Search Group is seeking a Help Desk/ Microsoft 365 Administrator who combines traditional end-user support skills with a strong interest in Microsoft 365 collaboration technologies. This Help Desk/ Microsoft 365 Administrator role will provide frontline technical support while helping customers and internal teams adopt and manage Microsoft 365 applications beyond the standard Office suite.


The ideal Help Desk/ Microsoft 365 Administrator has experience supporting Microsoft Windows, Microsoft 365, and common business applications. Experience with SharePoint Online, Microsoft Teams, workflow automation, and other Microsoft 365 collaboration tools is highly desirable. This role supports our ongoing strategy of helping customers leverage the broader Microsoft 365 platform to improve productivity, collaboration, and business processes.


Responsibilities

Help Desk Support

  • Provide Tier 1 and Tier 2 technical support for end users.
  • Troubleshoot hardware, software, printer, network, and connectivity issues.
  • Support Microsoft Windows desktop and laptop environments.
  • Manage user accounts, permissions, and security settings within Microsoft 365 and Active Directory.
  • Install, configure, and troubleshoot business applications.
  • Document support activities, resolutions, and procedures.
  • Escalate complex issues when necessary while maintaining ownership of customer communication.
  • Participate in onboarding and offboarding activities.
  • Support mobile devices including iOS and Android platforms.

Microsoft 365 Collaboration & Productivity Solutions

  • Administer and support SharePoint Online sites, libraries, permissions, and document management processes.
  • Create and maintain Microsoft Lists to support business workflows.
  • Assist with development and maintenance of Power Automate workflows.
  • Support and create basic Power Apps applications for business process improvement.
  • Configure and support Microsoft Teams collaboration features.
  • Assist with adoption and support of Microsoft 365 applications included within E3 licensing.
  • Work with customers to identify opportunities for workflow automation and process improvement.
  • Create documentation and training materials for Microsoft 365 solutions.
  • Participate in pilot projects involving new Microsoft 365 capabilities and emerging collaboration tools.

Required Qualifications

  • 2+ years of Help Desk, Desktop Support, or Technical Support experience.
  • Experience supporting Microsoft Windows 10/11 environments.
  • Experience administering Microsoft 365.
  • Understanding of Active Directory, Entra ID (Azure AD), and Microsoft 365 administration.
  • Familiarity with SharePoint Online administration and permissions management.
  • Basic understanding of Microsoft Teams administration.
  • Strong troubleshooting and customer service skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience with Microsoft Lists.
  • Experience with Power Automate workflow creation.
  • Experience with Power Apps development or customization.
  • Experience supporting Microsoft Intune-managed devices.
  • Knowledge of Microsoft Defender and Microsoft security features.
  • Experience working for an MSP or supporting multiple organizations.
  • Microsoft certifications such as:
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Power Platform Fundamentals (PL-900)
  • Microsoft Certified: Modern Desktop Administrator

Desired Skills

  • Strong problem-solving abilities.
  • Process-oriented mindset.
  • Interest in automation and workflow optimization.
  • Ability to learn new Microsoft technologies quickly.
  • Strong documentation skills.
  • Customer-focused approach to support.
  • Ability to translate technical concepts into business language.

Apply for this amazing opportunity today!

Donovan Aranda

Division Manager