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Senior Microsoft Help Desk Jobs (NOW HIRING)

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are ... Google Workspace * Microsoft Office * Adobe Acrobat * Network printers and scanners * Mobile ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Senior Help Desk System Analyst | IT Support & End-User Services Location: Onsite -- Atlanta, GA ... Resolve technical support tickets for Windows 11, Active Directory, Microsoft O365, VPN, RDP, and ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT

$18 - $24.25/hr

Working knowledge of Active Directory and Microsoft Entra ID (Azure AD). * Experience with endpoint ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Working knowledge of Active Directory and Microsoft Entra ID (Azure AD). * Experience with endpoint ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Working knowledge of Active Directory and Microsoft Entra ID (Azure AD). * Experience with endpoint ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Infojini Inc

HELP DESK

Washington, DC · On-site

$23.25 - $31.75/hr

At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

... senior IT staff as needed. This position is designed for someone with strong customer service ... Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). · Assist with onboarding and ...

MGM Healthcare

Help Desk Analyst

Creve Coeur, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management ... Proficiency in troubleshooting Windows OS, Microsoft Office, Active Directory, and standard ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Troubleshooting, support and provide general assistance to senior technical staff. * Setup video ... Experience with Microsoft Windows 10 desktop environment. * Computer desktop and laptop hardware ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

Possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified ... to senior Government officials * Have proven experience with manpower utilization, training ...

C3EL

Senior Help Desk Manager

Honolulu, HI

Senior Help Desk Manager Security Clearance: Secret Location : Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Troubleshooting, support and provide general assistance to senior technical staff. * Setup video ... Experience with Microsoft Windows 10 desktop environment. * Computer desktop and laptop hardware ...

MSM Technology LLC

Help Desk Lead

Washington, DC

$105K - $115K/yr

Industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions ... senior Government officials * Proven experience with manpower utilization, training, problem ...

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All JobsSenior Microsoft Help Desk Jobs

Senior Microsoft Help Desk information

What are the key skills and qualifications needed to thrive as a Senior Microsoft Help Desk professional, and why are they important?

To thrive as a Senior Microsoft Help Desk professional, you need advanced troubleshooting skills, deep knowledge of Microsoft operating systems and applications, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise with remote support tools, Active Directory, Office 365, and ticketing systems like ServiceNow is typically required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, high user satisfaction, and seamless IT operations across the organization.

What are some common challenges faced by a Senior Microsoft Help Desk professional, and how can they be addressed?

Senior Microsoft Help Desk professionals often encounter complex technical issues, such as advanced troubleshooting for Microsoft 365, Windows Server environments, and Active Directory. Balancing multiple high-priority tickets while providing mentorship to junior technicians is also common. Effective time management, strong communication skills, and ongoing training in new Microsoft technologies help address these challenges. Collaborating with other IT teams and leveraging knowledge bases can also streamline problem resolution and improve service delivery.

What level is senior at Microsoft?

At Microsoft, a Senior Microsoft Help Desk role typically corresponds to an experienced support technician with several years of relevant experience, often requiring advanced troubleshooting skills and familiarity with Microsoft products and tools. It is considered a mid-to-senior level position that may involve mentoring junior staff and handling complex issues. Certifications like Microsoft Certified: Modern Desktop Administrator Associate can enhance qualifications for this level.

Can I work from home for Microsoft?

For a Senior Microsoft Help Desk role, remote work options depend on the company's policies and the specific position. Many help desk roles at Microsoft and similar companies offer remote or hybrid work arrangements, especially if the role involves troubleshooting via remote tools and communication platforms. Candidates should review the job listing and discuss remote work possibilities during the interview process.

What is the salary of senior support engineer in Microsoft?

The salary of a Senior Support Engineer at Microsoft typically ranges from $80,000 to $130,000 annually, depending on experience, location, and specific team. Compensation may also include bonuses, stock options, and benefits, with additional opportunities for career growth and skill development in technical support roles.

What is the difference between Senior Microsoft Help Desk vs Microsoft Support Specialist?

AspectSenior Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Modern Desktop Administrator Associate, CompTIA A+
Work EnvironmentHelp desk, IT support teams, corporate help centersCustomer support, technical support, help desk
Employer & IndustryIT departments, tech companies, corporate support centersMicrosoft partners, tech companies, retail, enterprise support

While both roles involve technical support for Microsoft products, the Senior Microsoft Help Desk typically handles more complex issues, provides mentorship, and may oversee support processes. The Microsoft Support Specialist focuses on resolving customer inquiries, troubleshooting, and providing technical assistance. The senior role often requires more experience and certifications, with a broader scope of responsibilities.

How difficult is it to get hired at Microsoft?

Getting hired as a Senior Microsoft Help Desk professional can be competitive, often requiring relevant experience, technical skills, and certifications such as CompTIA or Microsoft certifications. The hiring process typically involves multiple interview rounds assessing technical knowledge, problem-solving abilities, and customer service skills. Strong communication skills and familiarity with Microsoft tools and support environments improve chances of success.

What is a Senior Microsoft Help Desk professional?

A Senior Microsoft Help Desk professional is an experienced IT support specialist who assists users with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office 365, and Azure. They typically handle complex technical problems, provide guidance to junior staff, and may manage escalated support tickets. Their responsibilities often include remote and on-site support, system administration, and ensuring efficient IT operations within an organization.
What cities are hiring for Senior Microsoft Help Desk jobs? Cities with the most Senior Microsoft Help Desk job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Senior Microsoft Help Desk jobs? States with the most job openings for Senior Microsoft Help Desk jobs include:
Senior Microsoft Help Desk jobs near you
Senior Help Desk Associate

Senior Help Desk Associate

Montgomery County, PA

Norristown, PA • On-site, Remote

$31.05 - $41.40/hr

Full-time

Posted 20 days ago

Job description

Salary: $31.05 - $41.40 Hourly
Location : Norristown, PA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 26-357
Department: Information Tech Solutions
Opening Date: 05/26/2026
SUMMARY
Reporting to the Client Assistance Manager, the Senior IT Help Desk Associate provides operational leadership for the ITS Help Desk, serving as the primary point of escalation and day-to-day coordination for Help Desk Operators and field technicians. The incumbent manages ticket workflow, ensures service quality and resolution standards are met across the full support tier, and delivers advanced technical support across hardware, software, and network environments. This role functions as the operational backbone of Help Desk service delivery, directing daily workload and technical triage without formal authority over personnel actions including timekeeping or performance evaluations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operational Coordination and Escalation
  • Coordinates daily Help Desk operations including ticket queue management, staff assignments, and workload distribution across Operators and field technicians.
  • Serves as the primary escalation point for complex or unresolved Tier 1 and Tier 2 incidents, providing Tier 2 and Tier 3 technical resolution support.

  • Monitors ticket volume, resolution times, and backlog trends; reports findings and service delivery metrics to the Client Assistance Manager on a routine basis.
  • Reviews and quality-checks ticket documentation for accuracy, completeness, and adherence to established run books and standard operating procedures.
  • Provides real-time guidance and technical direction to Help Desk Operators and technicians during active incidents, outages, and high-volume periods.

Technical Support and Systems Administration
  • Administers and troubleshoots Microsoft Active Directory user accounts, including creation, deletion, and permissions modifications, and emergency credential revocations in support of County departments.
  • Supports deployment, configuration, and troubleshooting of endpoint hardware, peripherals, and mobile devices across all County departments.
  • Maintains working proficiency in County-supported platforms including VPN, VDI, multi-factor authentication (MFA),MS O365,VoIP, and mobile device management (MDM) systems.
  • Applies knowledge of AI-assisted tools and automation to improve ticket triage, response drafting, and knowledge base maintenance where available within the County environment.

Cross-Team Coordination and Communication
  • Coordinates with the Infrastructure and Network, Cybersecurity, and Application Development teams to facilitate escalated issue resolution and cross-functional troubleshooting.
  • Assists the Client Assistance Manager with new system rollouts, technology deployments, and cross-departmental communication during service disruptions.
  • Manages and updates asset inventory records in the County's asset tracking system, ensuring accuracy of hardware assignments and lifecycle status.

Standards, Documentation, and Training
  • Identifies recurring incident patterns, problem management, and works with the Client Assistance Manager to develop or update standard operating procedures to prevent recurrence.
  • Supports onboarding and ongoing technical training for Help Desk Operators and technicians, including walkthroughs of SOPs, run books, and new County technology deployments.

QUALIFICATION REQUIREMENTS
Required Knowledge, Skills, and Abilities
  • Demonstrated proficiency with Microsoft Active Directory, endpoint hardware and software support, and IT service management ticketing systems.
  • Working knowledge of VPN, VDI, multi-factor authentication (MFA), mobile device management, and VoIP platforms in an enterprise environment.
  • Ability to coordinate workload across a team, manage competing priorities, and make real-time triage decisions in a high-volume service environment.
  • Good written and oral communication skills with the ability to convey technical information clearly to non-technical users and management.

  • Ability to identify recurring incident patterns and translate findings into actionable process improvements and documentation.

Required Qualifications
  • Associate's degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and technical experience.
  • Minimum of four years of technical support experience in a help desk or IT operations environment.
  • Minimum of one year in a lead, senior, or team coordination role within a technicalprogram.

Preferred Qualifications
  • CompTIA A+, Network+, or Microsoft certifications (Microsoft 365 Fundamentals or equivalent).
  • ITIL Foundation certification or demonstrated familiarity with ITIL service management practices.
  • Experience with administration of help desk ticketing systems.

PHYSICAL DEMANDS
Work is performed primarily in an office environment with periodic on-site visits to County facilities for hardware deployment, field support, and technician coordination. The noise level in the work environment is usually moderate. The employee is regularly required to stand, walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 to 50 pounds. Hybrid remote work is permitted consistent with County ITS policy and operational requirements.
Equal Employment Opportunity
Montgomery County is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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