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Senior Microsoft Help Desk Jobs (NOW HIRING)

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Senior Microsoft Consultant

Irvine, CA · On-site

$83K - $104K/yr

Senior Microsoft 365 / Azure Systems Administrator (Level III) Position Overview Integration ... This is not a help desk or desktop support position. We are looking for a true Microsoft expert who ...

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are ... Google Workspace * Microsoft Office * Adobe Acrobat * Network printers and scanners * Mobile ...

Help Desk Technician

Soldotna, AK

$21.75 - $29.50/hr

CompTIA A+, CompTIA Tech+, and Microsoft Fundamentals certifications, preferred Summary Scope: At ... Help Desk Technician Senior (Advanced-Level; III) Requirements * High School Diploma/GED * 1 year ...

Help Desk Technician

Soldotna, AK · On-site

$21.75 - $29.50/hr

CompTIA A+, CompTIA Tech+, and Microsoft Fundamentals certifications, preferred Summary Scope: At ... Help Desk Technician Senior (Advanced-Level; III) Requirements * High School Diploma/GED * 1 year ...

Working knowledge of Active Directory and Microsoft Entra ID (Azure AD). * Experience with endpoint ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Working knowledge of Active Directory and Microsoft Entra ID (Azure AD). * Experience with endpoint ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Working knowledge of Active Directory and Microsoft Entra ID (Azure AD). * Experience with endpoint ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

HELP DESK

Washington, DC

$23.25 - $31.75/hr

At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Research solutions to complex issues and escalate unresolved issues to senior technicians ... Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) * A working knowledge of computer ...

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Research solutions to complex issues and escalate unresolved issues to senior technicians ... Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) * A working knowledge of computer ...

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Research solutions to complex issues and escalate unresolved issues to senior technicians ... Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) * A working knowledge of computer ...

Help Desk Technician

Charlotte, NC · On-site

$18.75 - $25.25/hr

Research solutions to complex issues and escalate unresolved issues to senior technicians ... Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) * A working knowledge of computer ...

... senior IT staff as needed. This position is designed for someone with strong customer service ... Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). · Assist with onboarding and ...

Help Desk Technician

Charlotte, NC · On-site

$18.75 - $25.25/hr

Research solutions to complex issues and escalate unresolved issues to senior technicians ... Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) * A working knowledge of computer ...

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Research solutions to complex issues and escalate unresolved issues to senior technicians ... Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) * A working knowledge of computer ...

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Senior Microsoft Help Desk information

What are the key skills and qualifications needed to thrive as a Senior Microsoft Help Desk professional, and why are they important?

To thrive as a Senior Microsoft Help Desk professional, you need advanced troubleshooting skills, deep knowledge of Microsoft operating systems and applications, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise with remote support tools, Active Directory, Office 365, and ticketing systems like ServiceNow is typically required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, high user satisfaction, and seamless IT operations across the organization.

What are some common challenges faced by a Senior Microsoft Help Desk professional, and how can they be addressed?

Senior Microsoft Help Desk professionals often encounter complex technical issues, such as advanced troubleshooting for Microsoft 365, Windows Server environments, and Active Directory. Balancing multiple high-priority tickets while providing mentorship to junior technicians is also common. Effective time management, strong communication skills, and ongoing training in new Microsoft technologies help address these challenges. Collaborating with other IT teams and leveraging knowledge bases can also streamline problem resolution and improve service delivery.

What is the difference between Senior Microsoft Help Desk vs Microsoft Support Specialist?

AspectSenior Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Modern Desktop Administrator Associate, CompTIA A+
Work EnvironmentHelp desk, IT support teams, corporate help centersCustomer support, technical support, help desk
Employer & IndustryIT departments, tech companies, corporate support centersMicrosoft partners, tech companies, retail, enterprise support

While both roles involve technical support for Microsoft products, the Senior Microsoft Help Desk typically handles more complex issues, provides mentorship, and may oversee support processes. The Microsoft Support Specialist focuses on resolving customer inquiries, troubleshooting, and providing technical assistance. The senior role often requires more experience and certifications, with a broader scope of responsibilities.

What is a Senior Microsoft Help Desk professional?

A Senior Microsoft Help Desk professional is an experienced IT support specialist who assists users with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office 365, and Azure. They typically handle complex technical problems, provide guidance to junior staff, and may manage escalated support tickets. Their responsibilities often include remote and on-site support, system administration, and ensuring efficient IT operations within an organization.
What cities are hiring for Senior Microsoft Help Desk jobs? Cities with the most Senior Microsoft Help Desk job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Senior Microsoft Help Desk jobs? States with the most job openings for Senior Microsoft Help Desk jobs include:
Senior Microsoft Consultant

Senior Microsoft Consultant

Integration Technologies

Irvine, CA • On-site

$83K - $104K/yr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

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Job description

Senior Microsoft 365 / Azure Systems Administrator (Level III)

Position Overview

 

Integration Technologies is seeking a highly experienced Senior Microsoft 365 / Azure Systems Administrator (Level III) to join our growing engineering team. This is not a help desk or desktop support position. We are looking for a true Microsoft expert who can architect, deploy, secure, maintain, and troubleshoot enterprise Microsoft environments for multiple clients.

The ideal candidate will have extensive experience with Microsoft 365, Azure, Microsoft Entra ID, Intune, Exchange Online, SharePoint, Teams, Microsoft Defender, Microsoft Purview, Microsoft Sentinel, Windows Server, Active Directory, and PowerShell automation.

This individual will serve as our senior Microsoft engineer and technical authority for Microsoft technologies. They will be expected to design enterprise solutions, lead migrations, implement security best practices, troubleshoot the most complex issues, and mentor junior engineers.

This position requires exceptional technical ability, strong communication skills, and the ability to work independently on high-level projects.


Primary Responsibilities

 

The successful candidate will be responsible for designing, implementing, administering, securing, and supporting enterprise Microsoft environments including:

Microsoft 365 Administration

 

  • Complete Microsoft 365 tenant administration
  • Tenant configuration and optimization
  • License management
  • Subscription management
  • Microsoft 365 architecture
  • Multi-tenant administration
  • Tenant-to-tenant migrations
  • Cross-tenant collaboration
  • Microsoft 365 security configuration
  • Compliance configuration
  • Service health monitoring
  • Microsoft roadmap planning
  • Identity lifecycle management
  • Microsoft Secure Score improvements
  • Microsoft Best Practice implementation

 

Microsoft Entra ID (Azure AD)

 

  • Identity management
  • Conditional Access Policies
  • Named Locations
  • Authentication Methods
  • Password Policies
  • Self-Service Password Reset
  • Identity Protection
  • Risk Policies
  • User Lifecycle
  • Dynamic Groups
  • Administrative Units
  • Access Packages
  • Entitlement Management
  • Privileged Identity Management (PIM)
  • Role Based Access Control (RBAC)
  • Administrative Roles
  • Cross Tenant Access
  • External Collaboration
  • B2B
  • B2C
  • Identity Governance

 

Microsoft Intune

 

  • Endpoint Management
  • Device Enrollment
  • Windows Autopilot
  • Compliance Policies
  • Configuration Profiles
  • Endpoint Security Policies
  • Disk Encryption
  • BitLocker Management
  • Application Deployment
  • Win32 Application Packaging
  • PowerShell Deployment
  • Device Restrictions
  • Update Rings
  • Feature Updates
  • Driver Updates
  • Remote Actions
  • Endpoint Analytics
  • Mobile Device Management
  • Mobile Application Management

 

Exchange Online

 

  • Exchange Administration
  • Mail Flow
  • Connectors
  • Transport Rules
  • Shared Mailboxes
  • Resource Mailboxes
  • Distribution Groups
  • Dynamic Distribution Groups
  • Mail Enabled Security Groups
  • Anti-Spam Policies
  • Anti-Malware Policies
  • SPF
  • DKIM
  • DMARC
  • Message Tracing
  • Retention Policies
  • Email Encryption
  • Exchange Online Protection
  • Hybrid Exchange
  • Exchange Migrations
  • SMTP Relay
  • Shared Calendars
  • Public Folders

 

SharePoint Online

 

  • Site Administration
  • Site Architecture
  • Permission Management
  • SharePoint Security
  • Document Libraries
  • Version Control
  • SharePoint Migrations
  • OneDrive Administration
  • Storage Management
  • External Sharing
  • Data Governance
  • SharePoint Automation


Microsoft Teams

 

  • Teams Administration
  • Teams Phone
  • Teams Voice
  • Auto Attendants
  • Call Queues
  • Teams Policies
  • Meeting Policies
  • Voice Routing
  • Teams Security
  • Teams Rooms
  • Teams Migration
  • Teams Governance

 

Microsoft Defender

 

Experience with:

  • Microsoft Defender XDR
  • Defender for Endpoint
  • Defender for Office 365
  • Defender for Identity
  • Defender for Cloud Apps
  • Microsoft Secure Score
  • Threat Analytics
  • Attack Simulation Training
  • Safe Links
  • Safe Attachments
  • Security Incident Investigation
  • Threat Hunting


Microsoft Purview

 

  • Data Loss Prevention
  • Information Protection
  • Retention Policies
  • Compliance Manager
  • eDiscovery
  • Insider Risk
  • Audit Logs
  • Information Governance
  • Records Management
  • Sensitivity Labels

 

Microsoft Sentinel

 

  • SIEM Administration
  • Log Analytics
  • Data Connectors
  • Analytics Rules
  • Workbooks
  • Incident Investigation
  • KQL Queries
  • Threat Detection
  • Automation Rules
  • Playbooks

Azure Administration

 

  • Azure Virtual Machines
  • Azure Storage
  • Azure Networking
  • Azure VPN
  • Azure Firewall
  • Azure Virtual Desktop
  • Azure Backup
  • Azure Site Recovery
  • Azure Resource Groups
  • Azure Subscriptions
  • Azure Monitoring
  • Azure Policy
  • Azure Security Center
  • Azure Key Vault
  • Azure DNS
  • Azure Application Gateway
  • Azure Bastion
  • Azure Load Balancers
  • Virtual Networks
  • Network Security Groups
  • Private Endpoints

 

Windows Server

 

Experience with:

  • Windows Server 2016–2025
  • Active Directory
  • Group Policy
  • DNS
  • DHCP
  • Certificate Services
  • Hyper-V
  • Failover Clustering
  • File Servers
  • DFS
  • Print Servers
  • Remote Desktop Services
  • Storage Spaces
  • IIS
  • Windows Updates
  • Server Hardening
  • PKI

 

Active Directory

 

  • Forest Design
  • Domain Administration
  • Trust Relationships
  • Organizational Units
  • Group Policy
  • Fine-Grained Password Policies
  • Replication
  • FSMO Roles
  • DNS Integration
  • Azure AD Connect
  • Hybrid Identity
  • User Provisioning
  • Security Groups
  • Delegation

PowerShell

 

Must have advanced PowerShell experience including:

  • Microsoft Graph
  • Exchange Online
  • Azure
  • Intune
  • Active Directory
  • Microsoft 365 Automation
  • Bulk User Management
  • Reporting
  • Automation Scripts
  • Scheduled Tasks
  • API Integration

 

Security Responsibilities

 

  • Zero Trust implementation
  • Multi-Factor Authentication
  • Conditional Access
  • Security Baselines
  • CIS Benchmarks
  • Microsoft Security Best Practices
  • Incident Response
  • Security Audits
  • Vulnerability Remediation
  • Secure Identity Design
  • Compliance Implementation
  • HIPAA security controls
  • Cybersecurity hardening

 

Migration Experience

 

Candidate should have extensive experience performing:

  • Microsoft 365 migrations
  • Google Workspace migrations
  • Exchange migrations
  • SharePoint migrations
  • OneDrive migrations
  • File server migrations
  • Tenant-to-tenant migrations
  • Active Directory migrations
  • Hybrid deployments

Required Skills

 

  • Expert knowledge of Microsoft 365
  • Expert knowledge of Azure
  • Expert knowledge of Entra ID
  • Expert knowledge of Intune
  • Expert knowledge of Exchange Online
  • Expert knowledge of Windows Server
  • Expert knowledge of Active Directory
  • Advanced networking knowledge
  • DNS expertise
  • VPN technologies
  • Microsoft Graph
  • PowerShell scripting
  • API integrations
  • Documentation skills
  • Project management skills
  • Excellent communication


Preferred Certifications

 

One or more of the following:

  • Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft Certified: Cybersecurity Architect Expert
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Endpoint Administrator Associate
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Security Operations Analyst Associate
  • Microsoft Certified: Messaging Administrator Associate
  • Microsoft Certified: Microsoft 365 Administrator Expert
  • Microsoft Certified Trainer (Preferred)


 

Experience Requirements

 

  • Minimum 7–10 years administering Microsoft enterprise environments
  • Experience managing multiple Microsoft 365 tenants
  • Experience supporting organizations with 100–5,000+ users
  • MSP experience is highly preferred
  • Healthcare/HIPAA experience is highly preferred
  • Experience designing enterprise Microsoft environments from the ground up

 

What Success Looks Like

 

The ideal candidate will:

  • Own all Microsoft technologies across our client base.
  • Design secure, scalable, and highly available Microsoft environments.
  • Resolve Level III escalations independently.
  • Lead complex migrations with minimal downtime.
  • Implement Microsoft security best practices.
  • Automate repetitive administrative tasks.
  • Mentor junior engineers.
  • Produce excellent documentation.
  • Continuously improve client environments through proactive recommendations.

 

About Integration Technologies

 

Integration Technologies is a full-service Managed IT Services provider specializing in healthcare and business technology solutions. We deliver enterprise-grade IT infrastructure, cybersecurity, Microsoft cloud services, networking, virtualization, VoIP, access control, surveillance systems, and strategic technology consulting. We are looking for professionals who take pride in delivering exceptional technical expertise and outstanding client service.

If you are passionate about Microsoft technologies, thrive on solving complex technical challenges, and want to work alongside a team that values technical excellence and continuous learning, we encourage you to apply.