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Senior Microsoft Help Desk Jobs in Rome, GA (NOW HIRING)

Qcells

Sr. Process Engineer (Ingot)

Cartersville, GA · On-site

$92K - $119K/yr

Proficiency in Microsoft Office Suite and other relevant software * Proficiency in Engineering ... Ability to sit at a desk and work on a computer for prolonged periods of time Hanwha Q CELLS ...

Qcells

Sr. Process Engineer (Ingot)

White, GA

$92K - $118K/yr

Proficiency in Microsoft Office Suite and other relevant software * Proficiency in Engineering ... Ability to sit at a desk and work on a computer for prolonged periods of time Hanwha Q CELLS ...

Qcells

Quality Sr. Engineer (Ingot)

White, GA · On-site

$78K - $106K/yr

Proficiency in Microsoft Office Suite and other relevant software. * Flexibility to adapt to ... Prolonged periods of sitting at a desk and working on a computer. * Reaching, pushing, pulling, or ...

Qcells

Quality Sr. Engineer (Ingot)

Cartersville, GA · On-site

$78K - $106K/yr

Proficiency in Microsoft Office Suite and other relevant software. * Flexibility to adapt to ... Prolonged periods of sitting at a desk and working on a computer. * Reaching, pushing, pulling, or ...

YANMAR America

Senior Controller

Adairsville, GA

... using Microsoft Dynamics 365 (D365) or a comparable ERP system in a corporate accounting ... senior leadership while helping shape the future of our North American business. If you're an ...

Qcells

Sr. Equipment Engineer (Ingot)

White, GA

$92K - $126K/yr

Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Able to stand and walk the ... Prolonged periods of sitting at a desk and working on a computer * Equipment can be disassembled or ...

Qcells

Sr. Equipment Engineer (Ingot)

Cartersville, GA · On-site

$93K - $127K/yr

Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Able to stand and walk the ... Prolonged periods of sitting at a desk and working on a computer * Equipment can be disassembled or ...

Qcells

Sr. Production Engineer (Module)

White, GA

Advanced knowledge with Microsoft Office Suite (Word, Excel, Power Point). * Able to prioritize and ... Prolonged periods of sitting at a desk and working on a computer PREFERRED QUALIFICATIONS:

Qcells

Sr. Production Engineer (Ingot)

Cartersville, GA · On-site

Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Able to prioritize and ... Prolonged periods of sitting at a desk and working on a computer PREFERRED QUALIFICATIONS * Ability ...

Qcells

Sr. Production Engineer (Ingot)

White, GA

Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Able to prioritize and ... Prolonged periods of sitting at a desk and working on a computer  PREFERRED QUALIFICATIONS

Surya Inc

Sr. Stylist

White, GA · On-site

Help translate design concepts into practical sets * Collaborate with various Marketing ... Knowledge of Microsoft Office Suite, with proficiency in Excel * Excellent organization and time ...

ABB

Senior Leader, U.S. Trade Compliance Program

GA · Remote

Join us and help run what runs the world. This position reports to: Country Trade Compliance ... Super-user for Microsoft's Platform tools and systems. Working knowledge of ERP systems, SAP/GTS ...

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Senior Microsoft Help Desk information

What are the key skills and qualifications needed to thrive as a Senior Microsoft Help Desk professional?

To thrive as a Senior Microsoft Help Desk professional, you need advanced troubleshooting skills, deep knowledge of Microsoft operating systems and applications, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise with remote support tools, Active Directory, Office 365, and ticketing systems like ServiceNow is typically required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, high user satisfaction, and seamless IT operations across the organization.

What are some common challenges faced by a Senior Microsoft Help Desk professional, and how can they be addressed?

Senior Microsoft Help Desk professionals often encounter complex technical issues, such as advanced troubleshooting for Microsoft 365, Windows Server environments, and Active Directory. Balancing multiple high-priority tickets while providing mentorship to junior technicians is also common. Effective time management, strong communication skills, and ongoing training in new Microsoft technologies help address these challenges. Collaborating with other IT teams and leveraging knowledge bases can also streamline problem resolution and improve service delivery.

What is the difference between Senior Microsoft Help Desk vs Microsoft Support Specialist?

AspectSenior Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Modern Desktop Administrator Associate, CompTIA A+
Work EnvironmentHelp desk, IT support teams, corporate help centersCustomer support, technical support, help desk
Employer & IndustryIT departments, tech companies, corporate support centersMicrosoft partners, tech companies, retail, enterprise support

While both roles involve technical support for Microsoft products, the Senior Microsoft Help Desk typically handles more complex issues, provides mentorship, and may oversee support processes. The Microsoft Support Specialist focuses on resolving customer inquiries, troubleshooting, and providing technical assistance. The senior role often requires more experience and certifications, with a broader scope of responsibilities.

What is a Senior Microsoft Help Desk professional?

A Senior Microsoft Help Desk professional is an experienced IT support specialist who assists users with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office 365, and Azure. They typically handle complex technical problems, provide guidance to junior staff, and may manage escalated support tickets. Their responsibilities often include remote and on-site support, system administration, and ensuring efficient IT operations within an organization.

What are the most commonly searched types of Microsoft Help Desk jobs in Rome, GA?

The most popular types of Microsoft Help Desk jobs in Rome, GA are:

Senior Microsoft Help Desk jobs near you

IT Client Support Specialist II

MIURA AMERICA CO., LTD.

Rockmart, GA • On-site

Other

Posted 12 days ago

Job description

Title: IT Client Support Specialist II
Reports to: IT Department Manager
Status: Full-time
Working Hours: 7:00 AM - 4:00 PM preferred; 8:00 AM - 5:00 PM optional
Working Location: Rockmart, Georgia
Purpose of Position
The IT Client Support Specialist / Help Desk Technician is responsible for providing responsive, professional, and effective technical support to Miura employees. This role supports daily help desk operations, endpoint administration, user account support, hardware and software troubleshooting, IT onboarding and offboarding activities, and general client-side IT services.
The position plays an important role in maintaining user productivity, improving support processes, and ensuring employees receive timely communication and resolution for IT-related issues.
Essential Duties and Responsibilities
Help Desk and Client Support
  • Provide frontline technical support to Miura employees onsite at the Rockmart office and remotely to other company locations.
  • Respond to, troubleshoot, document, and resolve support requests through the company's ticketing system.
  • Deliver excellent customer service by phone, email, remote support tools, Teams, and in-person support.
  • Troubleshoot Windows workstations, laptops, mobile devices, printers, desk phones, conference room equipment, peripherals, and other end-user technology.
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Office applications, and related user issues.
  • Assist users with password resets, account access, MFA issues, permissions, email issues, and general productivity tool support.
  • Escalate issues to other IT staff or vendors when appropriate while maintaining ownership of communication with the user.
  • Provide timely updates to users regarding ticket status, next steps, and resolution.
  • Identify recurring support issues and recommend process improvements or training opportunities.
  • Assist in creating and maintaining user-facing documentation, training guides, and knowledge base articles.
Microsoft, Active Directory, and Endpoint Support
  • Support user accounts, groups, devices, and permissions in a Microsoft Active Directory and Azure/Microsoft Entra environment.
  • Manage onboarding and offboarding tasks, including account setup, hardware preparation, software installation, and access provisioning.
  • Support and manage endpoint management activities, including software deployment, patching coordination, device configuration, and basic troubleshooting.
  • Assist with troubleshooting network connectivity, VPN, Wi-Fi, printer, mapped drive, and authentication issues.
  • Support and manage endpoint protection, security tools, and client-side security practices as directed by IT management.
  • Maintain accurate IT inventory records for computers, peripherals, mobile devices, and related assets.
Systems, Applications, and Business Support
  • Assist with support for company business applications and technology platforms.
  • Provide user support for systems such as Microsoft 365, ticketing systems, NetSuite, endpoint management tools, Meraki network equipment, AV/conference room systems, and other supported applications.
  • Assist with basic troubleshooting of application access, browser issues, user configuration problems, and client-side system errors.
  • Coordinate with vendors or internal subject matter experts when higher-level support is required.
  • Participate in IT projects, upgrades, deployments, and technology rollouts as assigned.
  • Support IT training and onboarding efforts for new employees.
  • Perform other duties as assigned by the IT Department Manager.
Required Qualifications
  • High school diploma or equivalent.
  • 1-2 years of experience in IT help desk, desktop support, client support, or a similar technical support role.
  • Strong troubleshooting skills in a Windows desktop and Microsoft business environment.
  • Working knowledge of Microsoft Active Directory and/or Microsoft Entra ID (Azure AD) concepts.
  • Experience supporting Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
  • Strong customer service mindset with the ability to support users professionally and patiently.
  • Ability to explain technical information clearly to non-technical users.
  • Strong written and verbal communication skills.
  • Ability to document issues, resolutions, and procedures clearly.
  • Ability to prioritize tasks, manage multiple support requests, and follow through to resolution.
  • Dependable, organized, and able to work in a fast-paced business environment.
  • Ability to work onsite in Rockmart, Georgia, five days per week.
Preferred Qualifications
  • Associate degree in Information Technology, Computer Science, Networking, Cybersecurity, or a related technical field preferred but not required.
  • 2+ years of experience in IT help desk, desktop support, client support, or a similar technical support role.
  • Experience with Microsoft 365 administration or support.
  • Experience with Microsoft Active Directory, Microsoft Entra ID (Azure AD), group membership, permissions, and user lifecycle support.
  • Experience with endpoint management platforms, remote support tools, antivirus/endpoint protection, or patch management tools.
  • Experience using or supporting IT ticketing systems.
  • Experience with Meraki networking equipment or cloud-managed network environments.
  • Experience supporting NetSuite or other ERP/business systems.
  • Experience supporting AV systems, conference room technology, Teams meeting rooms, or similar collaboration tools.
  • Basic familiarity with Linux or Linux-based systems.
  • Experience working in a manufacturing, warehouse, or industrial business environment.
  • Familiarity with IT asset management, hardware procurement, and inventory tracking.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or similar credentials are a plus.
Knowledge, Skills, and Abilities
  • Strong technical troubleshooting and diagnostic ability.
  • Excellent customer service and interpersonal communication skills.
  • Ability to remain professional and patient when assisting users with technical issues.
  • Ability to work independently while knowing when to escalate.
  • Strong attention to detail and follow-through.
  • Ability to learn new systems, applications, and business processes quickly.
  • Ability to support both office and operational/manufacturing users.
  • Ability to manage competing priorities while maintaining service quality.
  • Ability to maintain confidentiality and follow IT security best practices.
  • Willingness to participate in continuous improvement of IT support processes.

Core Competencies
  1. Customer Service Focus
  2. Technical Troubleshooting
  3. Communication Proficiency
  4. Time Management
  5. Thoroughness and Documentation
  6. Accountability and Follow-Through
  7. Adaptability
  8. Team Collaboration
  9. Continuous Improvement
  10. Professionalism

Equal Employment Opportunity Statement
Miura America is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to providing a professional workplace free from discrimination and harassment.

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