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Senior Microsoft Help Desk Jobs in Rome, GA (NOW HIRING)

Qcells

Sr. Process Engineer (Ingot)

Cartersville, GA · On-site

$92K - $119K/yr

Proficiency in Microsoft Office Suite and other relevant software * Proficiency in Engineering ... Ability to sit at a desk and work on a computer for prolonged periods of time Hanwha Q CELLS ...

Qcells

Sr. Process Engineer (Ingot)

White, GA

$92K - $118K/yr

Proficiency in Microsoft Office Suite and other relevant software * Proficiency in Engineering ... Ability to sit at a desk and work on a computer for prolonged periods of time Hanwha Q CELLS ...

Qcells

Sr. Quality Engineer (Ingot)

White, GA

$78K - $106K/yr

Proficiency in Microsoft Office Suite and other relevant software. * Flexibility to adapt to ... Prolonged periods of sitting at a desk and working on a computer. * Reaching, pushing, pulling, or ...

Qcells

Sr. Quality Engineer (Ingot)

Cartersville, GA · On-site

$78K - $106K/yr

Proficiency in Microsoft Office Suite and other relevant software. * Flexibility to adapt to ... Prolonged periods of sitting at a desk and working on a computer. * Reaching, pushing, pulling, or ...

YANMAR America

Senior Controller

Adairsville, GA

... using Microsoft Dynamics 365 (D365) or a comparable ERP system in a corporate accounting ... senior leadership while helping shape the future of our North American business. If you're an ...

Qcells

Sr. Equipment Engineer (Ingot)

White, GA

$92K - $126K/yr

Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Able to stand and walk the ... Prolonged periods of sitting at a desk and working on a computer * Equipment can be disassembled or ...

Qcells

Sr. Equipment Engineer (Ingot)

Cartersville, GA · On-site

$93K - $127K/yr

Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Able to stand and walk the ... Prolonged periods of sitting at a desk and working on a computer * Equipment can be disassembled or ...

Excel Fitness

Member Services Rep Front Desk

Rome, GA · On-site

$12.75 - $16/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit ... Proficient ability in Microsoft Office and using a computer. * Must have the ability to handle ...

Qcells

Sr. Production Engineer (Module)

White, GA

Advanced knowledge with Microsoft Office Suite (Word, Excel, Power Point). * Able to prioritize and ... Prolonged periods of sitting at a desk and working on a computer PREFERRED QUALIFICATIONS:

Qcells

Sr. Production Engineer (Ingot)

Cartersville, GA · On-site

Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Able to prioritize and ... Prolonged periods of sitting at a desk and working on a computer PREFERRED QUALIFICATIONS * Ability ...

Qcells

Sr. Production Engineer (Ingot)

White, GA

Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Able to prioritize and ... Prolonged periods of sitting at a desk and working on a computer  PREFERRED QUALIFICATIONS

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Senior Microsoft Help Desk information

What are the key skills and qualifications needed to thrive as a Senior Microsoft Help Desk professional, and why are they important?

To thrive as a Senior Microsoft Help Desk professional, you need advanced troubleshooting skills, deep knowledge of Microsoft operating systems and applications, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise with remote support tools, Active Directory, Office 365, and ticketing systems like ServiceNow is typically required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, high user satisfaction, and seamless IT operations across the organization.

What are some common challenges faced by a Senior Microsoft Help Desk professional, and how can they be addressed?

Senior Microsoft Help Desk professionals often encounter complex technical issues, such as advanced troubleshooting for Microsoft 365, Windows Server environments, and Active Directory. Balancing multiple high-priority tickets while providing mentorship to junior technicians is also common. Effective time management, strong communication skills, and ongoing training in new Microsoft technologies help address these challenges. Collaborating with other IT teams and leveraging knowledge bases can also streamline problem resolution and improve service delivery.

What is the difference between Senior Microsoft Help Desk vs Microsoft Support Specialist?

AspectSenior Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Modern Desktop Administrator Associate, CompTIA A+
Work EnvironmentHelp desk, IT support teams, corporate help centersCustomer support, technical support, help desk
Employer & IndustryIT departments, tech companies, corporate support centersMicrosoft partners, tech companies, retail, enterprise support

While both roles involve technical support for Microsoft products, the Senior Microsoft Help Desk typically handles more complex issues, provides mentorship, and may oversee support processes. The Microsoft Support Specialist focuses on resolving customer inquiries, troubleshooting, and providing technical assistance. The senior role often requires more experience and certifications, with a broader scope of responsibilities.

What is a Senior Microsoft Help Desk professional?

A Senior Microsoft Help Desk professional is an experienced IT support specialist who assists users with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office 365, and Azure. They typically handle complex technical problems, provide guidance to junior staff, and may manage escalated support tickets. Their responsibilities often include remote and on-site support, system administration, and ensuring efficient IT operations within an organization.
What are the most commonly searched types of Microsoft Help Desk jobs in Rome, GA? The most popular types of Microsoft Help Desk jobs in Rome, GA are:
Senior Microsoft Help Desk jobs near you

IT Support Technician - Night Shift

HANWHA Q CELLS USA INC

Dalton, GA • On-site

$19 - $26/hr

Full-time

Posted 3 days ago

Job description

Job Summary:
Hanwha Q CELLS USA INC is seeking an IT Support Technician to provide technical assistance and support for computer systems, hardware, and software. The role involves troubleshooting and repairing IT assets, providing help desk support, and maintaining communication with users regarding their support requests.
Responsibilities:
• Deploy, maintain, troubleshoot, and repair IT assets including desktop computer systems and peripherals, software applications, laptops, printers, tablets, smartphones, etc.
• Provide help desk support to all MS Windows users related to hardware, software, and network connectivity issues; diagnose, test, and repair of hardware and software issues.
• Run diagnosis on infrastructures (servers, network, and database) to identify troubles, and suggest and execute solutions.
• Monitor and execute solutions for the communication issues between MES (Manufacturing Execution System) and equipment.
• Receive and document all user support requests in the designated help desk work order system; maintain communication with end-users and supervisor regarding work order activity; update/close work orders in a timely manner.
• Escalate technical support issues to appropriate technical staffs as needed.
• Provide IT resource support and trainings for the employees.
• Contribute to the maintenance of the IT assets, database, and the help desk work order system.
• Prepare and maintain IT service documentation, statistics, and reports.
• Adhere to the policies and procedures of Hanwha Q CELLS.
• Perform other duties and special projects, as assigned by management.
Qualifications:
Required:
• An associate’s degree in related field
• Proficiency in Microsoft Office and Windows OSs (from Windows 7 to the latest edition)
• Strong knowledge of IT hardware, software, and network
• Proven track record of providing outstanding customer service
• Able to stand and walk the production area, and lift items up to 50 pounds
• Able to tolerate a fast-paced work environment in areas that are not climate controlled
• Assertive, able to cope with pressure, a team player
Preferred:
• Experience with an enterprise desktop management system (SCCM or JAMF Casper Suite) and/or experience supporting enterprise systems such as Microsoft Exchange, Active Directory, Cisco telephony, and VMware
• Experience with hardware troubleshooting; simple repairs; web/desktop publishing; smartphones; network printing; viruses/spyware; wireless; IP; and telephony systems, all beneficial
• Certification in A+, Network+, Microsoft Desktop Support
• Demonstrated excellent verbal and written communication skills
• Able to work night shifts
Company:
Today, the world has come to realize that practical solutions can be found in eco-friendly energy sources that could dramatically reduce the pace of climate change. Founded in 2019, the company is headquartered in Dalton, Georgia, US, , with a team of 501-1000 employees. The company is currently Late Stage.

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