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Senior Microsoft Help Desk Jobs (NOW HIRING)

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Troubleshooting, support and provide general assistance to senior technical staff. * Setup video ... Experience with Microsoft Windows 10 desktop environment. * Computer desktop and laptop hardware ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

This role is responsible for supporting users across Windows, Microsoft 365, JumpCloud, and ... Escalate complex issues to senior technical teams when appropriate. * Assist with workstation ...

MetroSys

Help Desk Technician

Nashville, TN · On-site

This role is responsible for supporting users across Windows, Microsoft 365, JumpCloud, and ... Escalate complex issues to senior technical teams when appropriate. * Assist with workstation ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

Senior Help Desk Technician Security Clearance: Secret Location : Alaska - Fort Richardson & Fort Wainwright (Due to the nature of the work and contract requirements, U.S. Citizenship is required ...

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate complex issues to senior IT staff when necessary * Set up user accounts, passwords, and ... Working knowledge of Windows operating systems and Microsoft 365 * Experience supporting Active ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

Microsoft and CompTIA certifications. * Experience supporting manufacturing environments. * Experience leading Help Desk operations across multiple locations or global organizations. * Experience ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

  • Medical

  • Dental

  • Vision

  • PTO

Performs hands-on support across Microsoft 365 / Exchange, Active Directory, Windows Server ... Prior experience as a lead or senior technician (or other supervisory experience) in a help desk ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

Microsoft and CompTIA certifications. * Experience supporting manufacturing environments. * Experience leading Help Desk operations across multiple locations or global organizations. * Experience ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

... senior engineers. Most technical support will be either from our office or on-site at client ... Must have excellent knowledge of Microsoft Office applications and be able to support them. * Must ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

... senior engineers. Most technical support will be either from our office or on-site at client ... Must have excellent knowledge of Microsoft Office applications and be able to support them. Must ...

First Coast Security

Help Desk Technician

Tampa, FL · On-site

$19 - $25.50/hr

Escalate complex issues to senior technicians or other IT staff as needed * Assist with the ... Experience with Windows operating systems and Microsoft Office applications * Excellent problem ...

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Senior Microsoft Help Desk information

What are the key skills and qualifications needed to thrive as a Senior Microsoft Help Desk professional?

To thrive as a Senior Microsoft Help Desk professional, you need advanced troubleshooting skills, deep knowledge of Microsoft operating systems and applications, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise with remote support tools, Active Directory, Office 365, and ticketing systems like ServiceNow is typically required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, high user satisfaction, and seamless IT operations across the organization.

What are some common challenges faced by a Senior Microsoft Help Desk professional, and how can they be addressed?

Senior Microsoft Help Desk professionals often encounter complex technical issues, such as advanced troubleshooting for Microsoft 365, Windows Server environments, and Active Directory. Balancing multiple high-priority tickets while providing mentorship to junior technicians is also common. Effective time management, strong communication skills, and ongoing training in new Microsoft technologies help address these challenges. Collaborating with other IT teams and leveraging knowledge bases can also streamline problem resolution and improve service delivery.

What is the difference between Senior Microsoft Help Desk vs Microsoft Support Specialist?

AspectSenior Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Modern Desktop Administrator Associate, CompTIA A+
Work EnvironmentHelp desk, IT support teams, corporate help centersCustomer support, technical support, help desk
Employer & IndustryIT departments, tech companies, corporate support centersMicrosoft partners, tech companies, retail, enterprise support

While both roles involve technical support for Microsoft products, the Senior Microsoft Help Desk typically handles more complex issues, provides mentorship, and may oversee support processes. The Microsoft Support Specialist focuses on resolving customer inquiries, troubleshooting, and providing technical assistance. The senior role often requires more experience and certifications, with a broader scope of responsibilities.

What is a Senior Microsoft Help Desk professional?

A Senior Microsoft Help Desk professional is an experienced IT support specialist who assists users with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office 365, and Azure. They typically handle complex technical problems, provide guidance to junior staff, and may manage escalated support tickets. Their responsibilities often include remote and on-site support, system administration, and ensuring efficient IT operations within an organization.

What cities are hiring for Senior Microsoft Help Desk jobs?

Cities with the most Senior Microsoft Help Desk job openings:

What are the most commonly searched types of Microsoft Help Desk jobs?

The most popular types of Microsoft Help Desk jobs are:

What states have the most Senior Microsoft Help Desk jobs?

States with the most job openings for Senior Microsoft Help Desk jobs include:

Senior Microsoft Help Desk jobs near you

Help Desk

Indotronix International Corporation

Atlanta, GA • On-site

$25 - $27/hr

Contractor

Posted 22 days ago

Job description

Job Title: Help Desk 
Pay Rate Range: $25-$27.50/hr on W2
Location: Atlanta, GA 30329
Duration: 12+ Months 
Working  Model: Onsite
# of Openings:2
 
Description:
  • Under general supervision, provides assistance to computer system users.
  • Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations.
  • The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues.
  • This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service.
  • The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.
 
Essential Duties and Responsibilities:
  • Customer Support
  • Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
  • Provide remote, phone, email, chat, and desk-side technical support to end users.
  • Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
  • Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
  • Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).
 
Incident, Request & Problem Management
  • Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
  • Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
  • Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.
  • Monitor ticket queues and ensure timely follow-up and closure.
 
Endpoint & Device Support
  • Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
  • Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.
  • Support printers, scanners, webcams, docking stations, and other peripheral devices.
  • Perform workstation moves, adds, changes, and equipment replacements.
 
Identity & Access Management
  • Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.
  • Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
  • Assist with onboarding, offboarding, and access provisioning activities.
 
Microsoft 365 Support
  • Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
  • Assist users with collaboration tools and cloud-based productivity applications.
  • Troubleshoot synchronization, licensing, and authentication issues.
 
Hardware Asset Management
  • Receive, inventory, assign, track, and recover IT assets.
  • Maintain accurate hardware inventory records within ServiceNow Asset Management.
  • Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.
  • Assist with inventory audits and asset reconciliation.
 
Collaboration
  • Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
  • Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.
 
Minimum Qualifications
  • High School Diploma or GED.
  • Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.
  • OR
  • Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.
 
Preferred
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
     
Preferred Technical Experience
Experience supporting:
• Microsoft Windows 11
• Microsoft 365
• Microsoft Teams
• Microsoft Outlook
• Microsoft Entra ID (Azure AD)
• Active Directory
• Microsoft Intune
• Windows Autopilot
• ServiceNow
• Cisco Webex
• VPN technologies
• Multifactor Authentication (MFA)
• Network printers
• Hybrid cloud environments
• Hardware Asset Management (HAM)
• Basic Software Asset Management (SAM)
 
Knowledge, Skills, and Abilities
• Strong customer service and communication skills.
• Excellent troubleshooting and analytical skills.
• Ability to diagnose hardware, software, and network issues.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong documentation and organizational skills.
• Ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively within a team.
• Knowledge of ITIL service management principles.
 
 
Required/Desired Skills
 
Skill Required /Desired Amount     
  • Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.  
  • Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure AD)- Highly desired 
Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

View All Indotronix Jobs