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Senior Microsoft Help Desk Jobs (NOW HIRING)

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint ... Escalate complex issues to senior IT staff or third-party vendors when appropriate. * Maintain ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Troubleshooting, support and provide general assistance to senior technical staff. * Setup video ... Experience with Microsoft Windows 10 desktop environment. * Computer desktop and laptop hardware ...

C3EL

Senior Help Desk Manager

Honolulu, HI

Senior Help Desk Manager Security Clearance: Secret Location : Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Troubleshooting, support and provide general assistance to senior technical staff. * Setup video ... Experience with Microsoft Windows 10 desktop environment. * Computer desktop and laptop hardware ...

Rare Editions

Help Desk Specialist

Amelia Court House, VA · On-site

$45K - $55K/yr

Support Windows-based desktops and laptops. * Assist employees with Microsoft 365 applications ... Coordinate with senior IT personnel and outside technology vendors when necessary. * Follow up with ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.Assist ... Escalate complex issues to senior IT staff or third-party vendors when appropriate.Maintain ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

$80 - $100/hr

Microsoft and CompTIA certifications. * Experience supporting manufacturing environments. * Experience leading Help Desk operations across multiple locations or global organizations. * Experience ...

Dakota Supply Group

Help Desk Manager

Fargo, ND · On-site

$83K - $139K/yr

The Help Desk Manager will serve as a technical coach and escalation resource for the team, with strong proficiency in the Microsoft technology ecosystem, including Microsoft 365 administration ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Microsoft and CompTIA certifications. * Experience supporting manufacturing environments. * Experience leading Help Desk operations across multiple locations or global organizations. * Experience ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Microsoft and CompTIA certifications. * Experience supporting manufacturing environments. * Experience leading Help Desk operations across multiple locations or global organizations. * Experience ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Performs hands-on support across Microsoft 365 / Exchange, Active Directory, Windows Server ... Prior experience as a lead or senior technician (or other supervisory experience) in a help desk ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

The Help Desk Manager will serve as a technical coach and escalation resource for the team, with strong proficiency in the Microsoft technology ecosystem, including Microsoft 365 administration ...

C3EL

Senior Help Desk Technician

Anchorage, AK · On-site

$20.50 - $27.50/hr

Senior Help Desk Technician Security Clearance: Secret Location : Alaska - Fort Richardson & Fort Wainwright (Due to the nature of the work and contract requirements, U.S. Citizenship is required ...

Middleground Technologies

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

... senior engineers. Most technical support will be either from our office or on-site at client ... Must have excellent knowledge of Microsoft Office applications and be able to support them. Must ...

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Escalate complex issues to senior IT staff when necessary * Set up user accounts, passwords, and ... Working knowledge of Windows operating systems and Microsoft 365 * Experience supporting Active ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

... senior engineers. Most technical support will be either from our office or on-site at client ... Must have excellent knowledge of Microsoft Office applications and be able to support them. * Must ...

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Senior Microsoft Help Desk information

What is a Senior Microsoft Help Desk professional?

A Senior Microsoft Help Desk professional is an experienced IT support specialist who assists users with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office 365, and Azure. They typically handle complex technical problems, provide guidance to junior staff, and may manage escalated support tickets. Their responsibilities often include remote and on-site support, system administration, and ensuring efficient IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Senior Microsoft Help Desk professional?

To thrive as a Senior Microsoft Help Desk professional, you need advanced troubleshooting skills, deep knowledge of Microsoft operating systems and applications, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise with remote support tools, Active Directory, Office 365, and ticketing systems like ServiceNow is typically required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, high user satisfaction, and seamless IT operations across the organization.

What are some common challenges faced by a Senior Microsoft Help Desk professional, and how can they be addressed?

Senior Microsoft Help Desk professionals often encounter complex technical issues, such as advanced troubleshooting for Microsoft 365, Windows Server environments, and Active Directory. Balancing multiple high-priority tickets while providing mentorship to junior technicians is also common. Effective time management, strong communication skills, and ongoing training in new Microsoft technologies help address these challenges. Collaborating with other IT teams and leveraging knowledge bases can also streamline problem resolution and improve service delivery.

What is the difference between Senior Microsoft Help Desk vs Microsoft Support Specialist?

AspectSenior Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Modern Desktop Administrator Associate, CompTIA A+
Work EnvironmentHelp desk, IT support teams, corporate help centersCustomer support, technical support, help desk
Employer & IndustryIT departments, tech companies, corporate support centersMicrosoft partners, tech companies, retail, enterprise support

While both roles involve technical support for Microsoft products, the Senior Microsoft Help Desk typically handles more complex issues, provides mentorship, and may oversee support processes. The Microsoft Support Specialist focuses on resolving customer inquiries, troubleshooting, and providing technical assistance. The senior role often requires more experience and certifications, with a broader scope of responsibilities.

What cities are hiring for Senior Microsoft Help Desk jobs?

Cities with the most Senior Microsoft Help Desk job openings:

What are the most commonly searched types of Microsoft Help Desk jobs?

The most popular types of Microsoft Help Desk jobs are:

What states have the most Senior Microsoft Help Desk jobs?

States with the most job openings for Senior Microsoft Help Desk jobs include:

Senior Microsoft Help Desk jobs near you

Help Desk Specialist

HHM CPAs

Pensacola, FL • On-site

Full-time

Posted 4 days ago

Job description

Help Desk Specialist I

HHM CPAs is seeking a Help Desk Specialist to provide first-level technical support to employees across the firm. This position is responsible for resolving routine hardware, software, and application issues; assisting with onboarding and offboarding activities; and delivering responsive, professional customer service that supports daily business operations.

This role is onsite in Pensacola, FL.

Essential Duties and Responsibilities

  • Provide first-level support for desktops, laptops, printers, and peripherals.
  • Respond to and resolve help desk tickets in a timely manner.
  • Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
  • Assist with user account administration in Active Directory and Microsoft Entra ID.
  • Support password resets, multi-factor authentication, and basic security requests.
  • Configure and deploy computers and mobile devices.
  • Assist with onboarding and offboarding processes.
  • Support printers, scanners, and document management systems.
  • Escalate complex issues to senior IT staff or third-party vendors when appropriate.
  • Maintain accurate documentation of incidents and resolutions.
  • Participate in an after-hours on-call support rotation during the firm's busy tax season, January through April 15, to provide technical assistance as needed and help ensure continuity of operations.

Required Qualifications

  • Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 1-3 years of experience in a help desk or technical support role.
  • Strong customer service and communication skills.
  • Ability to prioritize tasks, follow procedures, and work independently when needed.

Preferred Qualifications

  • Experience working in a professional services environment.

Technical Skills

Required

  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Windows 10 and Windows 11
  • Active Directory and Microsoft Entra ID
  • Microsoft Intune fundamentals
  • Hardware and software troubleshooting
  • Printer and scanner support
  • Basic networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Multi-factor authentication and account security
  • Remote support tools

Preferred

  • Experience supporting Azure Virtual Desktop
  • Experience with CCH Axcess, SafeSend, or other tax and accounting applications
  • Knowledge of PowerShell fundamentals
  • Experience with Mimecast email security
  • Experience with ticketing systems and IT documentation platforms
  • Familiarity with endpoint protection solutions such as SentinelOne
  • Industry-recognized IT certifications are a plus but are not required

Desired Characteristics

  • Strong customer service mindset.
  • Professional demeanor and excellent communication skills.
  • High attention to detail and organization.
  • Ability to learn new technologies quickly.
  • Team-oriented with a willingness to assist others.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Ability to prioritize and manage multiple tasks effectively.
  • Ability to work independently with minimal supervision when appropriate.
  • Willingness to provide dependable support to employees during peak tax season.

Work Environment and Physical Requirements

  • Ability to lift, move, and set up computer equipment, monitors, printers, and related peripherals as needed.
  • Ability to sit, stand, bend, kneel, or crawl under desks and workstations when troubleshooting or installing equipment.
  • This role is primarily office-based and requires regular on-site support for employees, equipment, and firm technology needs.

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