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Full Time Microsoft Help Desk Jobs (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate ... Microsoft and CompTIA certifications. * Experience supporting manufacturing environments.

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition SummaryThe IT Help ... Microsoft and CompTIA certifications. * Experience supporting manufacturing environments.

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

We are looking for a competent full time Helpdesk technician to provide support both remotely and ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365. * Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

Experience with help desk and remote support tools is required, along with proficiency in Microsoft ... Applicants must already be authorized to work in the United States on a full-time, permanent basis ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

Experience with help desk and remote support tools is required, along with proficiency in Microsoft ... Applicants must already be authorized to work in the United States on a full-time, permanent basis ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

... has a full-time calendar year opening for a Help Desk Coordinator in the School's Technology ... All Microsoft Office product applications; Outlook in a Microsoft Exchange Environment and Office ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

... on a full time basis, unless otherwise arranged with the Firm. Essential Duties and ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

... has a full-time calendar year opening for a Help Desk Coordinator in the School's Technology ... All Microsoft Office product applications; Outlook in a Microsoft Exchange Environment and Office ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

... has a full-time calendar year opening for a Help Desk Coordinator in the Schools Technology ... All Microsoft Office product applications; Outlook in a Microsoft Exchange Environment and Office ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

... on a full time basis, unless otherwise arranged with the Firm. Essential Duties and ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

VIP Staffing

Help Desk Technician

Albuquerque, NM

$21 - $25/hr

... is a Full Time Temp to Hire position The schedule is Mon-Friday 7:30 am-4:00 pm Pay for this ... Proficiency with Windows, linux, MacOS, Microsoft Office, Google Suite, and VMware * Strong ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

... on a full time basis, unless otherwise arranged with the Firm. Essential Duties and ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Lee College

Help Desk Technician

Baytown, TX · On-site

$44K - $46K/yr

Main Campus - Baytown, TX Job Type: Full-Time Job Number: FY2300708 Division: Information ... Basic to intermediate knowledge of Windows 7/10, Microsoft Office 2013 and above, Mac OSX systems ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA ... In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for ...

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Full Time Microsoft Help Desk information

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How much do full time microsoft help desk jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for full time microsoft help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Full Time Microsoft Help Desk vs Full Time Network Support Specialist?

AspectFull Time Microsoft Help DeskFull Time Network Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, client sites, data centers
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT

Full Time Microsoft Help Desk roles focus on providing technical support for Microsoft products and operating systems, often involving customer service and troubleshooting via phone or remote tools. In contrast, Full Time Network Support Specialists handle network infrastructure, including configuring and maintaining network hardware and protocols. While both roles require technical certifications and work in IT environments, the Help Desk emphasizes end-user support, whereas Network Support focuses on network systems management.

What cities are hiring for Full Time Microsoft Help Desk jobs? Cities with the most Full Time Microsoft Help Desk job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Full Time Microsoft Help Desk jobs? States with the most job openings for Full Time Microsoft Help Desk jobs include:
Full Time Microsoft Help Desk jobs near you
Help Desk Manager

Help Desk Manager

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Posted 27 days ago

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition Summary
The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like - First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional Information
CPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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