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Full Time Microsoft Help Desk Jobs (NOW HIRING)

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. * Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational ...

New

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Performs hands-on support across Microsoft 365 / Exchange, Active Directory, Windows Server ...

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Washington, DC 20005 (Onsite) Type: Full-Time Overview We are seeking a Senior Help Desk Technician ... Google Workspace * Microsoft Office * Adobe Acrobat * Network printers and scanners * Mobile ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of ... Proficiency with Microsoft Office suite, Adobe Acrobat, Windows 10 & 11, Microsoft Edge, and basic ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

JOB SUMMARY The Help Desk Technician at The Dirks Group provides primarily remote support to ... Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools * Basic ...

Interclypse Inc.

Help Desk Specialist

Annapolis, MD · On-site

Job Type Full-time Description Welcome to Interclypse, where innovation meets passion. Every team ... Microsoft Active Directory user and device management * Repairing, installing, upgrading, and ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.) * Excellent time management skills ...

IT360 Inc

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or ... Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications

ATG

Help Desk Specialist

Washington, DC · On-site

... Full-Time ** This position is contingent upon award of the contract. About the Company Athena ... The ability to manage and troubleshoot identity and access management services, including Microsoft ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or ... Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications

NuAxis Innovations

Help Desk Specialist

Lodi, CA · On-site

Required : • 2+ years of Help Desk / IT Support experience • Strong knowledge of Microsoft 365 ... and Windows environments • Experience with remote support tools and ticketing systems Preferred ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or ... Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.) * Excellent time management skills ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

Experience: - 1-3 years of experience in a help desk or technical support role. - Familiarity with Microsoft 365 applications and administration. - Strong working knowledge of M365 Admin, Azure ...

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All JobsMicrosoft Help Desk JobsFull Time Microsoft Help Desk Jobs

Full Time Microsoft Help Desk information

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How much do full time microsoft help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for full time microsoft help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

Is the full time Microsoft Help Desk still in demand?

Full-time Microsoft Help Desk positions remain in demand due to ongoing need for technical support in organizations that use Microsoft products. These roles often require strong troubleshooting skills and familiarity with tools like Windows, Office 365, and remote support software, making them a stable career option in IT support.

What is the difference between Full Time Microsoft Help Desk vs Full Time Network Support Specialist?

AspectFull Time Microsoft Help DeskFull Time Network Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, client sites, data centers
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT

Full Time Microsoft Help Desk roles focus on providing technical support for Microsoft products and operating systems, often involving customer service and troubleshooting via phone or remote tools. In contrast, Full Time Network Support Specialists handle network infrastructure, including configuring and maintaining network hardware and protocols. While both roles require technical certifications and work in IT environments, the Help Desk emphasizes end-user support, whereas Network Support focuses on network systems management.

What cities are hiring for Full Time Microsoft Help Desk jobs?

Cities with the most Full Time Microsoft Help Desk job openings:

What are the most commonly searched types of Microsoft Help Desk jobs?

The most popular types of Microsoft Help Desk jobs are:

What states have the most Full Time Microsoft Help Desk jobs?

States with the most job openings for Full Time Microsoft Help Desk jobs include:

Full Time Microsoft Help Desk jobs near you

Help Desk

FastTek

Detroit, MI

$19.75 - $26.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Help Desk #1062285
Job Description:
Position Summary:
As a significant member of the Technology Division's Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience.
Minimum Qualifications:
  • Bachelor's degree in information technology, Business Administration or related discipline.
  • CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
  • Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Technical Skills:
  • Basic knowledge of Windows and macOS operating systems,
  • Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
  • Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
  • Experience with remote desktop tools, call management and helpdesk software.

Communication:
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
  • Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.

Physical Requirements:
  • Ability to sit for extended periods while working on a computer.
  • Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Essential Functions:
  • First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.
  • Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.
  • Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.
  • Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.
  • Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system.
  • User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future.
  • System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
  • Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes.
  • Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators.
  • Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations.
  • Performs other duties as assigned by supervisor.

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.