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Executive Microsoft Help Desk Jobs (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Support executive and VIP users when required. Continuous Improvement * Identify recurring issues ... Microsoft and CompTIA certifications. * Experience supporting manufacturing environments.

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Support executive and VIP users when required. Continuous Improvement * Identify recurring issues ... Microsoft and CompTIA certifications. * Experience supporting manufacturing environments.

New York Cloud Apps

Help Desk Engineer

New York, NY

Requirements / Essential Duties Ability to call on and word directly with C level executives in ... Microsoft Word, Excel and Outlook is prefered Previous experience working with Software as a ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365. * Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ...

Princeton IT Services

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Analyst Location: Trenton, NJ. Job Type: Contract SUMMARY: The ideal Helpdesk Coordinator ... Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 ...

The Ventura Group

Help Desk Specialist

Washington, DC · On-site

... Microsoft Sentinel, VSOC monitoring platforms, Nessus, and other enterprise diagnostic tools ... enterprise Help Desk ticketing systems to document, prioritize, track, escalate, and resolve ...

SHI

Solutions Executive - Microsoft

Somerset, NJ

About Us Since 1989, SHI International Corp. has helped organizations change the world through ... The Microsoft Solutions Executive will be tasked with helping customers to understand the value of ...

Kestra Holdings

Senior Help Desk Engineer

Tempe, AZ · On-site

Administer and support Microsoft 365 services, including Exchange Online mailboxes, shared ... high-visibility executive meeting support. * Research, test, and document patches, upgrades ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA ... In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

Ability to document technical issues and resolution of tickets via help desk ticketing system ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.

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Executive Microsoft Help Desk information

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$93.6K

$184K

How much do executive microsoft help desk jobs pay per year?

As of Jul 25, 2026, the average yearly pay for executive microsoft help desk in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is the difference between Executive Microsoft Help Desk vs Microsoft Support Specialist?

AspectExecutive Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
Work EnvironmentHelp desk, technical support centers, remote supportTechnical support, troubleshooting, customer service
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partners, IT support firms, corporate IT teams

The Executive Microsoft Help Desk typically focuses on providing advanced technical support and troubleshooting for Microsoft products within corporate or support environments. Microsoft Support Specialists often perform similar roles but may have a broader focus on customer service and basic troubleshooting. Both roles require relevant certifications and work in similar environments, but the Help Desk role may involve more complex issue resolution.

What is an Executive Microsoft Help Desk?

An Executive Microsoft Help Desk is a specialized support service designed to assist high-level executives or VIP clients with Microsoft-related software, hardware, and IT issues. This role typically involves providing fast, confidential, and tailored technical support for Microsoft products such as Windows, Office 365, Teams, and related services. The focus is on minimizing downtime for executives by offering prompt troubleshooting, proactive maintenance, and personalized technology solutions. Professionals in this position often possess advanced technical knowledge and strong communication skills to address unique needs efficiently.

What are some common challenges faced by Executive Microsoft Help Desk professionals and how can they be addressed?

Executive Microsoft Help Desk professionals often encounter challenges such as handling high-priority support requests from senior leaders, managing complex technical issues under tight deadlines, and maintaining confidentiality with sensitive information. To address these challenges, it's important to develop strong communication skills, stay current with Microsoft product updates, and establish clear protocols for escalating urgent matters. Working closely with IT teams and practicing proactive troubleshooting can also help ensure efficient resolution of issues while maintaining a high standard of service.

What are the key skills and qualifications needed to thrive as an Executive Microsoft Help Desk professional, and why are they important?

To thrive as an Executive Microsoft Help Desk professional, you need extensive knowledge of Microsoft products, troubleshooting expertise, and typically a degree in information technology or equivalent experience. Familiarity with enterprise-level support tools like Microsoft 365 Admin Center, Active Directory, and relevant certifications (such as Microsoft Certified: Modern Desktop Administrator Associate) are highly valued. Strong communication, patience, and problem-solving abilities are key soft skills for understanding and addressing executive-level user needs. These skills ensure rapid, reliable technical support for senior leaders, minimizing downtime and maintaining business continuity.
What cities are hiring for Executive Microsoft Help Desk jobs? Cities with the most Executive Microsoft Help Desk job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Executive Microsoft Help Desk jobs? States with the most job openings for Executive Microsoft Help Desk jobs include:
Executive Microsoft Help Desk jobs near you
Help Desk Manager

Help Desk Manager

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Posted 27 days ago

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition Summary
The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like - First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional Information
CPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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