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Executive Microsoft Help Desk Jobs (NOW HIRING)

CarShield

Help Desk Manager

Saint Peters, MO · On-site

CarShield is seeking a Help Desk Manager to join its growing IT team. In this role, you will ... Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common enterprise ...

STI

Help Desk Coordinator

Trenton, NJ · On-site

Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

CarShield

Help Desk Manager

Saint Peters, MO · On-site

CarShield is seeking a Help Desk Manager to join its growing IT team. In this role, you will ... Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common enterprise ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA. In ... Microsoft Windows operating systems, Office 2016+ programs • Strong oral and written ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

Help Desk Specialist One of our clients located in Hialeah, FL is searching for a Help Desk ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

VMC Group

Help Desk Support Analyst

Bloomingdale, NJ · On-site

$20.75 - $28.50/hr

Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and related ... Provide on-site support for internal meetings, events, and executive presentations as required.

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$17.75 - $23.75/hr

Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...

CarShield

Help Desk Manager

Saint Peters, MO · On-site

Description CarShield is seeking a Help Desk Manager to join its growing IT team. In this role, you ... Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common enterprise ...

Regent University

Help Desk Technician

Virginia Beach, VA

$19 - $25.50/hr

Help Desk Technician Apply now Job no: 50000400 Work type: Full time Location: Virginia Beach ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...

My3Tech Inc

Help Desk

Harrisburg, PA · On-site

$20/hr

PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (761663) Location :Harrisburg, PA Client : State of PA ... Microsoft based operating systems with emphasis on Windows 7 and Office 365 • Experience with ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

WinCo Foods

Help Desk Technician

Boise, ID · On-site

$17.25 - $23.25/hr

The Help Desk Technician will provide IT support to store, warehouse, and office employees ... Microsoft Office Suite including MS Outlook, Word and Excel, and using AS400 applications. • ...

New

ontrac

Help Desk Technician - Hybrid

Phoenix, AZ · Hybrid

$23.46 - $35.19/hr

OnTrac is hiring a Help Desk Technician ! Are you eager to join a dynamic and expanding company ... Microsoft Teams. This role supports a distributed workforce and highlevel executives, handling ...

Printpack

Help Desk Representative

Atlanta, GA · On-site

$16.75 - $21.75/hr

Help Desk Representative The Help Desk Representative is a first-contact, technical solutions ... Provide end-user support for Microsoft Office Suite 365, including Outlook, SharePoint, OneDrive ...

ontrac

Help Desk Technician - Hybrid

Phoenix, AZ · Hybrid

$23.46 - $35.19/hr

OnTrac is hiring a Help Desk Technician ! Are you eager to join a dynamic and expanding company ... Microsoft Teams. This role supports a distributed workforce and highlevel executives, handling ...

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Executive Microsoft Help Desk information

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$26.5K

$93.6K

$184K

How much do executive microsoft help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for executive microsoft help desk in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Executive Microsoft Help Desk professional, and why are they important?

To thrive as an Executive Microsoft Help Desk professional, you need extensive knowledge of Microsoft products, troubleshooting expertise, and typically a degree in information technology or equivalent experience. Familiarity with enterprise-level support tools like Microsoft 365 Admin Center, Active Directory, and relevant certifications (such as Microsoft Certified: Modern Desktop Administrator Associate) are highly valued. Strong communication, patience, and problem-solving abilities are key soft skills for understanding and addressing executive-level user needs. These skills ensure rapid, reliable technical support for senior leaders, minimizing downtime and maintaining business continuity.

What are some common challenges faced by Executive Microsoft Help Desk professionals and how can they be addressed?

Executive Microsoft Help Desk professionals often encounter challenges such as handling high-priority support requests from senior leaders, managing complex technical issues under tight deadlines, and maintaining confidentiality with sensitive information. To address these challenges, it's important to develop strong communication skills, stay current with Microsoft product updates, and establish clear protocols for escalating urgent matters. Working closely with IT teams and practicing proactive troubleshooting can also help ensure efficient resolution of issues while maintaining a high standard of service.

What is an Executive Microsoft Help Desk?

An Executive Microsoft Help Desk is a specialized support service designed to assist high-level executives or VIP clients with Microsoft-related software, hardware, and IT issues. This role typically involves providing fast, confidential, and tailored technical support for Microsoft products such as Windows, Office 365, Teams, and related services. The focus is on minimizing downtime for executives by offering prompt troubleshooting, proactive maintenance, and personalized technology solutions. Professionals in this position often possess advanced technical knowledge and strong communication skills to address unique needs efficiently.

What is the difference between Executive Microsoft Help Desk vs Microsoft Support Specialist?

AspectExecutive Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
Work EnvironmentHelp desk, technical support centers, remote supportTechnical support, troubleshooting, customer service
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partners, IT support firms, corporate IT teams

The Executive Microsoft Help Desk typically focuses on providing advanced technical support and troubleshooting for Microsoft products within corporate or support environments. Microsoft Support Specialists often perform similar roles but may have a broader focus on customer service and basic troubleshooting. Both roles require relevant certifications and work in similar environments, but the Help Desk role may involve more complex issue resolution.

What cities are hiring for Executive Microsoft Help Desk jobs? Cities with the most Executive Microsoft Help Desk job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Executive Microsoft Help Desk jobs? States with the most job openings for Executive Microsoft Help Desk jobs include:
Executive Microsoft Help Desk jobs near you
Help Desk Manager

Help Desk Manager

CarShield

Saint Peters, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

CarShield rating

8.6

Company rating: 8.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Description:

CarShield is seeking a Help Desk Manager to join its growing IT team. In this role, you will oversee day-to-day support operations, guide a team of help desk technicians, and ensure timely resolution of technical issues across the organization. A successful candidate will bring strong troubleshooting skills, leadership experience, and a commitment to delivering exceptional service in a fast-paced, customer-focused environment.


Why Work with CarShield?

  • Competitive pay, with most positions offering performance bonuses!
  • Excellent medical coverage with employer cost sharing.
  • 401k with employer match.
  • Fitness facilities and on-staff personal trainer and fitness classes.
  • Laid-back, but highly driven, work environment with the best team in town.

Responsibilities

  • Provide day-to-day supervision and support to help desk staff, ensuring timely resolution of technical issues.
  • Serve as the primary escalation point for complex or high-priority support tickets.
  • Monitor help desk ticketing system for performance, trends, and SLA compliance.
  • Assist in developing and maintaining help desk procedures, documentation, and training materials.
  • Coordinate with other IT teams and departments to ensure effective issue resolution and service delivery.
  • Train, mentor, and coach help desk team members to improve technical skills and customer service.
  • Generate and analyze reports on support activity to identify areas for improvement.
  • Lead team meetings and communicate updates, goals, and expectations.
  • Support onboarding/offboarding processes including hardware/software provisioning and access management.
  • Recommend and implement improvements to enhance support efficiency and user satisfaction.

Pay Rate and Benefits

  • Salary commensurate with experience.
  • Group Insurance (Medical, Dental, Vision, Life, etc.).
  • 401k with Employer Match.
  • Discounted CarShield policies.
  • Discounted Tuition at Lindenwood University.
  • Professional development opportunities.
  • Basketball, and other recreation available on-site.
  • Fitness facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters).
  • And more!
Requirements:
  • Minimum 3 years of experience in a help desk or IT support role.
  • Prior experience in a team lead, supervisory, or mentorship capacity strongly preferred.
  • Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common enterprise software.
  • Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk, Freshservice).
  • Excellent problem-solving, troubleshooting, and decision-making skills.
  • Strong communication and interpersonal skills with a customer-focused mindset.
  • Ability to manage and prioritize multiple tasks in a fast-paced environment.
  • Familiarity with ITIL practices and service management concepts is a plus.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred (or equivalent experience).
  • Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.
  • Experience supporting or servicing a call center environment (e.g., end-user support, telephony systems, agent tools) is a plus.

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