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Full Time Microsoft Help Desk Jobs (NOW HIRING)

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools * Basic ...

STI

Help Desk Coordinator

Trenton, NJ · On-site

Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

SpikeIT Global Solutions, Inc.

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Company Description Help Desk Coordinator will assist customers with computer and application ... Microsoft Windows 10 * Knowledge of Microsoft Windows Server, Active Directory, and Office 365 ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Extensive knowledge of Microsoft Windows and Microsoft Office. * Ability to provide remote support ... Unique full-time work schedule that includes every other Friday off * Full Medical, Dental and ...

Roseman

Help Desk Manager

Henderson, NV

As Help Desk Manager, you'll play a critical role in delivering an outstanding technology ... Support Microsoft Windows environments and Microsoft 365 applications. * Manage enterprise printing ...

Middleground Technologies

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

We are looking for an eager, hungry, and motivated individual for full time salaried employment who ... Must have excellent knowledge of Microsoft Office applications and be able to support them. Must ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

We are looking for an eager, hungry, and motivated individual for full time salaried employment who ... Must have excellent knowledge of Microsoft Office applications and be able to support them. * Must ...

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Working knowledge of Windows operating systems and Microsoft 365 * Experience supporting Active ... Collaborative team environment with opportunities for career growth Schedule: * Full-time * Monday ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

Help Desk Specialist One of our clients located in Hialeah, FL is searching for a Help Desk ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

Help Desk Specialist One of our clients located in Hialeah, FL is searching for a Help Desk ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA ... This role serves as the first point of contact for hardware, software, Microsoft 365, connectivity ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint ... a help desk or technical support role. * Strong customer service and communication skills.

Motion Recruitment

Help Desk Technician

Phoenix, AZ

$55K - $70K/yr

This is a full-time, direct-hire, fully onsite opportunity supporting employees across multiple ... This person will provide Tier 1 technical support in a Microsoft environment, working with ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...

Robert Half

Help Desk Manager

Glens Falls, NY · On-site

$75K - $90K/yr

Working knowledge of Microsoft 365, Windows-based systems, and deskside support in an enterprise setting. * Experience using help desk or ITSM platforms such as ServiceNow for ticket tracking ...

New

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

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Full Time Microsoft Help Desk information

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How much do full time microsoft help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for full time microsoft help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Full Time Microsoft Help Desk vs Full Time Network Support Specialist?

AspectFull Time Microsoft Help DeskFull Time Network Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, client sites, data centers
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT

Full Time Microsoft Help Desk roles focus on providing technical support for Microsoft products and operating systems, often involving customer service and troubleshooting via phone or remote tools. In contrast, Full Time Network Support Specialists handle network infrastructure, including configuring and maintaining network hardware and protocols. While both roles require technical certifications and work in IT environments, the Help Desk emphasizes end-user support, whereas Network Support focuses on network systems management.

What cities are hiring for Full Time Microsoft Help Desk jobs?

Cities with the most Full Time Microsoft Help Desk job openings:

What are the most commonly searched types of Microsoft Help Desk jobs?

The most popular types of Microsoft Help Desk jobs are:

What states have the most Full Time Microsoft Help Desk jobs?

States with the most job openings for Full Time Microsoft Help Desk jobs include:

Full Time Microsoft Help Desk jobs near you

Help Desk

The Dirks Group

Wausau, WI • On-site

$21.50 - $29/hr

Full-time

Posted 25 days ago

Key responsibilities

  • Respond to service desk requests, diagnose and resolve technical issues related to desktops, networks, and applications.

  • Provide remote and occasional onsite support for end users and business systems, including troubleshooting and maintenance.

  • Document all work performed within PSA and RMM systems, escalate complex issues appropriately, and collaborate with team members.

Job description

JOB SUMMARY

Work Location: Onsite – Wausau, WI
This is not a remote position. The Help Desk Technician will work from The Dirks Group office and provide primarily remote support to clients from our office location.


The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests, diagnosing and resolving technical issues, and escalating when appropriate.


You will work independently while supporting a variety of client environments, including executives, business owners, and end users. Success in this role requires strong communication skills, the ability to prioritize effectively, and a focus on delivering solutions—not overly technical explanations.


ESSENTIAL FUNCTIONS

  • Work in a dispatch driven environment, adjusting priorities based on incoming requests and business impact
  • Provide remote and occasional onsite support for end users and business systems
  • Diagnose and resolve technical issues related to desktops, networks, and applications
  • Accurately document all work performed within PSA and RMM systems
  • Escalate complex issues appropriately and collaborate with team members
  • Perform preventative maintenance and assist with installations and deployments
  • Maintain a high level of customer satisfaction through clear communication and timely resolution


GENERAL EXPECTATIONS

  • Build and maintain strong client relationships through exceptional service
  • Represent the company professionally in all interactions


PROFESSIONAL DEVELOPMENT

  • Participate in ongoing training and certification programs
  • Continuously develop technical and customer service skills
  • Engage in team and company-sponsored activities


CORE VALUES & COMPETENCIES

We expect all team members to demonstrate:

  • Integrity and professionalism in all interactions
  • Strong communication and active listening skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Effective problem-solving and troubleshooting skills
  • Team collaboration and accountability
  • Commitment to continuous learning and improvement


REQUIRED QUALIFICATIONS

Education

  • Associate degree in IT or related field, or equivalent experience

Technical Skills

  • Support experience with Windows and macOS
  • Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools
  • Basic understanding of Windows Server environments
  • Working knowledge of networking concepts (firewalls, switches, troubleshooting)

Other Skills

  • Strong written and verbal communication
  • Self-motivated and able to work independently
  • Ability to manage time and prioritize effectively
  • Desire to learn and grow

WHAT SUCCESS LOOKS LIKE IN 90 DAYS


First 30 Days – Foundation

  • Complete onboarding and become familiar with internal tools (PSA, RMM, documentation systems)
  • Learn The Dirks Group’s processes, standards, and client environments
  • Begin handling basic service tickets with team support
  • Demonstrate professional, solution-focused communication with clients


60 Days – Contribution

  • Independently resolve common help desk issues (workstations, Microsoft 365, basic networking)
  • Maintain accurate, thorough ticket documentation
  • Effectively manage ticket queue while meeting response and resolution expectations
  • Begin consistently contributing to team utilization goals


90 Days – Ownership & Performance

  • Independently manage a full workload of service tickets with minimal supervision
  • Maintain utilization of 75% or higher
  • Achieve and sustain customer satisfaction (CSAT) scores of 98% or higher
  • Prioritize work effectively based on urgency and business impact
  • Demonstrate strong troubleshooting across diverse client environments
  • Proactively identify recurring issues and suggest improvements