ZipRecruiter

Log In

2

Microsoft Help Desk Remote Jobs in Tennessee (NOW HIRING)

Sharp Electronics

National Help Desk Engineer

Kingsport, TN · On-site +1

$60K - $70K/yr

Overview The National Helpdesk Engineer II is responsible for providing Tier 3 helpdesk end-user ... At least 7 years' experience in a remote technical support role * Current related Microsoft Azure ...

New

Intellivo

Sr. Infrastructure Manager

Memphis, TN · Remote

This is a remote position; candidates in or near Memphis, TN are preferred. Core Responsibilities ... help-desk operations. * Manage relationships and SLAs with MSPs and third-party cloud and data ...

next page

Showing results 1-20

All JobsMicrosoft Help Desk JobsMicrosoft Help Desk Remote JobsMicrosoft Help Desk Remote Jobs in Tennessee

Microsoft Help Desk Remote information

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the most commonly searched types of Microsoft Help Desk jobs in Tennessee?

The most popular types of Microsoft Help Desk jobs in Tennessee are:

What are popular job titles related to Microsoft Help Desk Remote jobs in Tennessee?

For Microsoft Help Desk Remote jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Microsoft Help Desk Remote jobs in Tennessee look for?

The top searched job categories for Microsoft Help Desk Remote jobs in Tennessee are:

What cities in Tennessee are hiring for Microsoft Help Desk Remote jobs?

Cities in Tennessee with the most Microsoft Help Desk Remote job openings:

Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

National Help Desk Specialist

Kingsport, TN • On-site, Remote

Sharp Electronics
See more jobs at Sharp Electronicsexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

Overview

The National Helpdesk Specialist is responsible for providing Tier 2 helpdesk end-user support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.

Responsibilities
  • Answer calls and create tickets to resolve or escalate
  • Monitor Backup offerings and escalate alerts
  • Reconcile licensing for National Helpdesk offerings
  • Troubleshoot, monitor, and maintain client computers and desktop applications
  • Support current Windows operating systems
  • Maintaining and troubleshooting LAN/WAN networks
  • Maintaining and troubleshooting Microsoft Windows Servers
  • Troubleshooting Microsoft Azure technologies
  • Provide additional technical guidance and assistance to the customer base on a day-to-day basis as needed
  • Support current Microsoft Office Suites
  • Escalate unresolved issues to the appropriate internal channel
  • Desktop imaging and building for customers
  • Must be motivated and work well in a team environment
  • Excellent customer service skills
  • Excellent communication skills, including the ability to translate complex technical terms and concepts into layman's terms
  • Some weekend work may be required on occasion, so must have the ability to occasionally work remotely updating servers
Position Specifications
  • 3 to 5 years experience in a technical support role
  • Current Microsoft Desktop Certification is highly preferred. Excellent communication skills required
  • Experience with current Windows operating systems required
  • Ability to remotely configure Smartphones to various email systems preferred
  • Experience with local and network printers preferred
  • Basic administration of Windows servers preferred
  • LAN/WAN and basic network troubleshooting and problem-solving on switches, routers, and firewalls preferred
  • Familiarity with email server and spam filtering technology preferred
  • Must have exceptional communications skills
  • Must be energetic, self-motivated, and work well in a team environment
  • Ability to work remotely and/or onsite as needed
  • Has worked for more than 2 years in Business environments in a hands-on IT role
  • Network-based Storage Technology (SAN) experience is a plus
About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services. 

 Employee Perks 
  • Comprehensive, family-friendly healthcare plans (medical, dental, vision).
  • 401k retirement plan with a competitive match and plenty of financial support tools.
  • Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.  Financial protection for you and your family (life insurance and disability insurance)
  • Rewarding and holistic wellness program.
  • Training, professional development, and mentorship
  • Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
  • Dynamic culture eager to innovate, enhance diversity, and work smarter

Apply