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Remote Help Desk Jobs in Tennessee (NOW HIRING)

Lumen Technologies

Account Manager II- Desk Based Sales

TN · Remote

$50K - $67K/yr

If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready ... Benefits Bonus Structure #LI-Remote Requisition #: 342903 Life at Lumen Life at Lumen is human and ...

Wing Assistant

$40K - $50K/yr

... help startups, SMBs, and enterprises move faster and do more with less. Our growth is fueled by ... A reliable home/remote work setup and the self-discipline to run a high-volume desk without an ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Tennessee

Remote Help Desk information

See Tennessee salary details

$11

$21

$30

How much do remote help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote help desk in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Tennessee? The most popular types of Help Desk jobs in Tennessee are:
What are popular job titles related to Remote Help Desk jobs in Tennessee? For Remote Help Desk jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Tennessee look for? The top searched job categories for Remote Help Desk jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Help Desk jobs? Cities in Tennessee with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

National Help Desk Specialist

Sharp Electronics

Kingsport, TN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

Overview

The National Helpdesk Specialist is responsible for providing Tier 2 helpdesk end-user support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.

Responsibilities
  • Answer calls and create tickets to resolve or escalate
  • Monitor Backup offerings and escalate alerts
  • Reconcile licensing for National Helpdesk offerings
  • Troubleshoot, monitor, and maintain client computers and desktop applications
  • Support current Windows operating systems
  • Maintaining and troubleshooting LAN/WAN networks
  • Maintaining and troubleshooting Microsoft Windows Servers
  • Troubleshooting Microsoft Azure technologies
  • Provide additional technical guidance and assistance to the customer base on a day-to-day basis as needed
  • Support current Microsoft Office Suites
  • Escalate unresolved issues to the appropriate internal channel
  • Desktop imaging and building for customers
  • Must be motivated and work well in a team environment
  • Excellent customer service skills
  • Excellent communication skills, including the ability to translate complex technical terms and concepts into layman's terms
  • Some weekend work may be required on occasion, so must have the ability to occasionally work remotely updating servers
Position Specifications
  • 3 to 5 years experience in a technical support role
  • Current Microsoft Desktop Certification is highly preferred. Excellent communication skills required
  • Experience with current Windows operating systems required
  • Ability to remotely configure Smartphones to various email systems preferred
  • Experience with local and network printers preferred
  • Basic administration of Windows servers preferred
  • LAN/WAN and basic network troubleshooting and problem-solving on switches, routers, and firewalls preferred
  • Familiarity with email server and spam filtering technology preferred
  • Must have exceptional communications skills
  • Must be energetic, self-motivated, and work well in a team environment
  • Ability to work remotely and/or onsite as needed
  • Has worked for more than 2 years in Business environments in a hands-on IT role
  • Network-based Storage Technology (SAN) experience is a plus
About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services. 

 Employee Perks 
  • Comprehensive, family-friendly healthcare plans (medical, dental, vision).
  • 401k retirement plan with a competitive match and plenty of financial support tools.
  • Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.  Financial protection for you and your family (life insurance and disability insurance)
  • Rewarding and holistic wellness program.
  • Training, professional development, and mentorship
  • Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
  • Dynamic culture eager to innovate, enhance diversity, and work smarter

Apply